Tech Vantedge, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I Verified with my bank that funds of $199.00,$& $were received and credited back to my account I am still waiting for the check in the amount of $to arrive and once it has cleared my bank then I will then close this complaintPer response from TechVantage I should receive a check from them on 10/**/I will deposit this check in my bank if received by 10/**/by 10/**/and once it clears I will close this complaint
Sincerely,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response to the complaint (ID# ***)
It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter
to our attention
*** / *** *** *** called TechVantedge on August **, for *** & Gaming issues with under an impression that we are DellOur agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with Dell in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge
*** / *** *** was offered a subscription of $for days unlimited technical support for one computer onlyWe also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the slowness issue, *** & gaming issue, optimized the computer, and cleaned the junk dataAfter the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided*** / *** *** confirmed the issue resolution via emailAttached is the Resolution Confirmation Email received from her
In order to resolve the matter, we have processed full refund of $to *** / *** *** on the same CC/DC which was used to make the paymentAttached are the refund receipts
We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####
Kind Regards,
Customer Service
*** ***
*** ***
*** *** ***
*** *** ***
*** ***
*** ** *** ***
*** *** *** * ***

It is with great concern and regret that we received your email outlining the problem that the customer had with our service. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter to our attention.
[redacted] / [redacted] called TechVantedge on February **, 2014 for Adapter not connected and Slowness issue on the computer with under an impression that we are Acer. Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support company. We did not state that we are or affiliated with Acer in any way. Also while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online payment. Also on the credit card statement our name as TechVantedge Inc. appears under the charge.
 
[redacted] / [redacted] was offered a subscription of $199.00 for 90 days unlimited technical support for one computer only. We also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficiently. We repaired that, fixed the Slowness Issue, Adapter connectivity issue, optimized the computer, and cleaned the junk data.
 
We called [redacted] / [redacted]  on March **, 2014 to resolve the matter. Out of the total amount of $199.00,  she agreed to pay $49.00 as one time fix charge and optimization charge for one computer to Techvantedge. We have processed the refund of $150.00. Attached is the Refund Confirmation Email received from her.
 
If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.
 
 
[redacted]

It is with great concern and regret that we received your email outlining the problem that the customer had with our service. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank...

you for bringing this matter to our attention.
[redacted] called TechVantedge on November **, 2013 for SkyDrive issue and Slowness issue on the Windows 8 computer.
 
[redacted] was offered a subscription of $398.00 for 180 days (90 days + 90 days) unlimited technical support for one computer only. We also found that his computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficiently. We repaired that, fixed the Slowness Issue, SkyDrive issue, optimized the computer, and cleaned the junk data. Attached is the Case Closure Email received from the customer.
 
We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.
 
 
Kind Regards,
[redacted]
[redacted]

In response to the complaint (ID# [redacted])
It is with great concern and regret that we received your email outlining the problem that the customer had with our service. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter...

to our attention.
[redacted] / [redacted] called Techvantedge on October **, 2014 for [redacted] scan issue with under an impression that we are [redacted]. Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support company. We did not state that we are or affiliated with [redacted] in any way. Also while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online payment. Also on the credit card statement our name as TechVantedge Inc. appears under the charge.
We also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficiently. We repaired that, fixed the slowness issue, [redacted] scan issue, optimized the computer, and cleaned the junk data. After the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided. [redacted] / [redacted] confirmed the issue resolution via email. Attached is the Resolution Confirmation Email received from her.
In order to resolve the matter, we have processed full refund of $597.00 to [redacted] / [redacted]. Out of the total amount of $597.00, we have processed the refund of $398.00 on the same CC/DC ending with [redacted] which was used to make the payment and the remaining refund of $199.00 has been processed through Check. Attached are all the refund receipts for your reference.
We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.
Kind Regards,
Customer Service
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]

[redacted]
[redacted]
[redacted]
[redacted]
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In response to the complaint (ID# [redacted])
It is with great concern and regret that we received your email outlining the problem that the customer had with our service. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter to our attention.
[redacted] called TechVantedge on January **, 2014 for Kaspersky issue and Slowness issue on the computer with under an impression that we are Kaspersky. Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support company. We did not state that we are or affiliated with Kaspersky in any way. Also while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online payment. Also on the credit card statement our name as TechVantedge Inc. appears under the charge.
 
[redacted] was offered a subscription of $696.00 for 360 days unlimited technical support } for one computer only. We also found that his computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficiently. We repaired that, fixed the Slowness Issue, Kaspersky issue, optimized the computer, and cleaned the junk data. After the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided. [redacted] confirmed the issue resolution via email. Attached is the Resolution Confirmation Email received from him.
 
We called [redacted] on February **, 2014 to resolve the matter. Out of the total amount of $696.00 he agreed to pay $196.00 as one time fix charge and optimization charge for the computer. We have processed the refund of $500.00. Attached is the Refund Confirmation Email received from him
 
We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.Kind Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
?

To,
 
 
[redacted]
In response to the complaint (ID# [redacted])
In...

order to resolve the matter, Out of the total amount of $298.00 that was paid by **. / [redacted] for one computer only,  We have deducted a charge of $98.00 for one time fix and optimization done on her computer. We have processed the refund for the amount of $200.00 as agreed by **. / [redacted] on call and on email.  Attached is the Refund Confirmation Email and Case Closure Email and the Refund Receipt for the refund amount of $200.00 for your reference.
 
If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.
 
 
Kind Regards,
Customer Service
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]  [redacted]

To,
[redacted]
In response to the complaint (ID# [redacted])
It is with great concern and regret that...

we received your email outlining the problem that the customer had with our services. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter to our attention.
[redacted] called TechVantedge on April **, 2014 for McAfee issue and slowness issue on the computer with under an impression that we are McAfee. Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support company. We did not state that we are or affiliated with McAfee or Microsoft in any way. Also while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online payment. Also on the credit card statement our name as TechVantedge Inc. appears under the charge.
 
[redacted] was offered a subscription of $696.00 for 360 days unlimited technical support ($199.00 – 90 days support, $199.00 – 90 days support, $199.00 – 90 days support & $199.00 – 90 days support) for one computer only. We also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficiently. We repaired that, fixed the slowness issue, McAfee issue, optimized the computer, and cleaned the junk data. Attached is the Case
Closure Email received from the customer.
 
In order to resolve this matter, Out of the total amount of $696.00, we will keep only $149.00 as one time fix charge because the issue was fixed and computer was optimized by Techvantedge and we will process the refund of $547.00
 
We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.
 
 
Kind Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Although I disagree with Tech Vantedge that the $348 was for 6 months unlimited service for 2-computers.  On March **, 2015 after I was called by [redacted] Tech Vantedge would not work on my computer until I paid the $199 for the [redacted] program he said I needed and I was the one that told [redacted] that my renewal would be up on April **, 2015 because the paper [redacted] sent me who was the salesman I spoke with on April **, 2014 wrote on my computer I had 365 days of unlimited service.  The $149 was for unlimited service for 2-computers for one year.  If my computer was in such bad shape then that does not say a lot for their company as I had a contract with them from April **, 2014 and they had worked on both my computers and the last time they serviced my computers was on January **, 2015 for maintenance and [redacted] worked on both computers.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have not yet received the check and question why it wasn't credited to my account as were the other 2 charges. I will not consider the matter closed until the check is received and I have good funds in my account.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To,
[redacted]
In response to the complaint (ID# [redacted])
In order to resolve the matter we have processed the refund for the remaining amount of $149.00. Attached are the receipts for the entire refund amount ($696) for your reference.
 
If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.
 
 
Kind Regards,
[redacted]

Revdex.com:
I received back the money owed to me by filing a fraud claim with my credit union.  I have not had any further contact with this company since I filed my complaint.  I am glad that with the assistance of my credit union I was able to get a refund,...

however I feel this company preys on a person's fears and their practices are very deceptive.  They should not be able to continue these unethical business practices.
[redacted]

To,
[redacted] [redacted]
In response to the complaint (ID# [redacted])
A refund of $200.00 through check has been processed by TechVantedge on May **, 2014 and it will be delivered by May **, 2014. Please find attached the Refund receipt.  If you  have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.
 
 
Kind Regards,
Customer Service
[redacted] [redacted] [redacted] [redacted]

If this company isn't a scam, it's close to it. They sold me a security subscription package after I got a "notice" on my screen from [redacted] that I had a major Russian Virus. There was a number to call. The [redacted] "[redacted]" claimed to be representing [redacted] and sold me a security solution.
They since call me regularly to get into my computer which I refuse to do. Today I got a call from "[redacted]". When I refused to allow him to get into my computer, he swore at me, called me [redacted] and gay (which is funny because I am ;-)
Poor service and I truly believe I was scammed.

In response to the complaint (ID# [redacted])It is with great concern and regret that we received your email outlining the problem that the customer had with our service. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter to our...

attention.[redacted] called Techvantedge on March **, 2014 for [redacted] Installation issue with under an impression that we are [redacted]. Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support company. We did not state that we are or affiliated with [redacted] in any way. Also while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online payment. Also on the credit card statement our name as TechVantedge Inc. appears under the charge. [redacted] was offered a subscription of $398  ($199 + $199) for 180 days Unlimited Technical Support for one computer only. We also found that she was getting lots of unwanted pop ups while using the internet browser and there were some software corruption due to which the softwares were not responding efficiently. We repaired that, fixed the slowness issue, Installed [redacted], optimized the computer and removed the unwanted pop ups from the browser. After the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided. [redacted] confirmed the issue resolution via email. Attached is the Resolution Confirmation Email. On March **, 2015, we called [redacted] to let her know that Techvantedge Services and Support has been expired on September **, 2014 and whether she is interested to renew the services or not. Our representatives never states that they are affiliated with any brand in any way. We clearly inform our customers that we are Techvantedge Inc an independent technical support provider for all the leading brands. As [redacted] do not want us to contact her so we will put her number to Do Not Call list in order to avoid any phone calls regarding the support. We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.Kind Regards,Customer ServiceTechVantedge Inc. Email: [redacted]Customer Service: ###-###-#### Technical Support: ###-###-#### Web: www.techvantedge.comAddress: [redacted]

In response to the complaint (ID# [redacted])
It is with great concern and regret that we received your email outlining the
problem that the customer had with our services. First and foremost, TechVantedge
would like to apologize for the inconvenience. Thank you for bringing this
matter to our attention.
[redacted] / [redacted] gave authorization to pay the
total amount of $497.00 ($149 + $149 + $199) to Techvantedge on March **, 2014.
She asked for the refund just after the work was completed. So she agreed to
pay $199.00 as one time fix charge and optimization charge for the computer. As
discussed with her, we processed the refund for the remaining amount of
$298.00. On March **, 2014 Out of $497.00, we settled only one
transaction of $199.00 and voided the remaining two transactions of $149.00
each (Total amount voided was $298).  Attached
are the Transaction Receipts and Refund Confirmation Email
received from [redacted] / [redacted].
 
In
order to resolve this matter, We would request [redacted] / [redacted] to provide us a
proof which clearly states that the amount of $596.00 ($298 + $298) has been
charged by TechVantedge.
 
We offer excellent
services to all our customers. If you have any further questions or would like
to discuss this matter further, please feel free to contact us at
###-###-####.
 
 
 
Kind Regards,
Customer Service
TechVantedge Inc.
[redacted]
Customer Service:
###-###-####
Technical Support:
###-###-####
[redacted]
Address: [redacted]

In response to the complaint (ID# [redacted])It is with great concern and regret that we received your email outlining the problem that the customer had with our service. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter to our...

attention.We called [redacted] on March **, 2015 for the renewal of the services as her services were going to be expired within 7 days. We also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficiently. We repaired that, fixed the slowness issue, optimized the computer, and cleaned the junk data. We offered the renewal of the services for both the computers (Desktop & Laptop) in $348.00 for 6 months unlimited technical support for each computer. [redacted] agree to renew the services by paying $348.00 for both the computers. As [redacted] is not satisfied with the services and support so In order to resolve the matter, we have processed full refund of $348.00 on the same CC/DC ending with [redacted] which was used to make the payment. Attached are all the refund receipts for your reference.We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.Kind Regards,Customer Service[redacted] 
[redacted]
[redacted] 
[redacted] 
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In response
to...

the complaint (ID# [redacted])
It is with great concern and regret that we received your email outlining the
problem that the customer had with our service. First and foremost,
TechVantedge would like to apologize for the inconvenience. Thank you for
bringing this matter to our attention.
[redacted] called TechVantedge on November **, 2013 for Browser
Issue with under an impression that we are AVG. Our agents clearly mention the
name "TechVantedge" in the beginning of every call we
receive to ensure customers are aware of the fact that we are a third party
technical support company. We did not state that we are or affiliated with AVG
in any way. Also while making the payments customers are directed to our
website and are requested to read the terms and conditions before making an
online payment. Also on the credit card statement our name as Techvantedge Inc.
appears under the charge.
 [redacted]
was offered a subscription of $298.00 for 180 days support {$149.00 - 90 days
support + $149.00 – 90 days support} for one computer only. We also found that
her computer had a lot of junk files and there were some software
corruption due to which the Softwares were not responding efficiently. We
repaired that, fixed the virus issue, optimized the computer, and cleaned the
junk data. After the issue was resolved we request the consumer to send us a
resolution confirmation email on our support email address so the case can be
closed and to know if consumer is completely satisfied with the services
provided.
[redacted] have sent us the confirmation email. Attached is the Resolution
Confirmation Email received.
 
After taking the satisfactory services
from TechVantedge, [redacted] filed a payment dispute against
Techvantedge for both the transactions of $149.00 each with the Card Issuing
Bank.  Bank settled the dispute by issuing a credit of $149.00 to [redacted]. The case has been closed because customer took the services
from TechVantedge and confirmed the resolution on call, chat and on email.
 
We offer excellent services to all
our customers. If you have any further questions or would like to discuss this
matter further, please feel free to contact us at ###-###-####.
 
Kind Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]