Tech Vantedge, Inc.

To,
 
[redacted]
[redacted]
[redacted]
[redacted]
In response to the complaint (ID# [redacted])
It is with great concern...

and regret that we received your email outlining the problem that the customer had with our service. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter to our attention.
[redacted] / [redacted] called TechVantedge on July **, 2014 for McAfee installation issue with under an impression that we are McAfee. Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support company. We did not state that we
are or affiliated with McAfee in any way. Also while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online payment. Also on the credit card statement our name as TechVantedge Inc. appears under the charge.
 
[redacted] / [redacted] was offered a subscription of $298 for 180 days unlimited technical support for one computer only. We also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficiently. We repaired that, fixed the slowness issue, McAfee installation issue, optimized the computer, and cleaned the junk data. After the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided. [redacted] / [redacted] confirmed the issue resolution via email. Attached
is the Resolution Confirmation Email received from her.
 
In order to resolve the matter. We have processed full refund of $298.00 to [redacted] / [redacted]r. Attached are the refund receipts.
 
We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.
Kind Regards,
Customer Service
TechVantedge Inc.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I appreciate your efforts, as soon as I receive the check in my hands, and have deposited it, I will sign off on complaint and close it ( I was gracious to accept 200.00 instead of 298.00 which I feel I deserve for the scam that you ran on me. That is my final response until I receive the check.  I have never in my entire life filed a complaint with the Revdex.com, it is very sad that things had to turn out this way.  I feel very sorry for the next victim that you prey on.
[redacted]
j
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To,
 
[redacted]
[redacted]
[redacted]
[redacted]
In response to the complaint (ID# [redacted])
In order to resolve the matter we have processed the refund for the remaining amount of $129.00. Attached are the receipts for the entire refund amount ($298) for your reference.
 
If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.
 
 
Kind Regards,
Customer Service
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

As per the discussion with [redacted], Out of the total amount of $398.00, we have deducted a charge of $98.00 as one time fix & optimization charge and we have processed the refund of $300.00. Attached are the refund receipts and refund email received by [redacted] in order to resolve this complaint with Revdex.com.
Kind Regards,
[redacted]
[redacted]

It is with great concern and regret that we received your email outlining the problem that the customer had with our service. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for...

bringing this matter to our attention.
**. / [redacted] [redacted] called TechVantedge on February **, 2014 for browser issue with under an impression that we are McAfee. Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support company. We did not state that we are or affiliated with McAfee in any way. Also while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online payment. Also on the credit card statement our name as TechVantedge Inc. appears under the charge.
 
**. / [redacted] was offered a subscription of $199 for 90 days unlimited technical support for one computer only. We also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficiently. We repaired that, fixed the slowness issue, browser issue, optimized the computer, and cleaned the junk data. After the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided. **. / [redacted] confirmed the issue resolution via email. Attached is the Resolution Confirmation Email received from him.
 
In order to resolve the matter. We have given full refund of $199.00 to **. / [redacted]. Attached is the refund receipt.
 
We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.
 
 
Kind Regards,
[redacted]
[redacted]

To,
 
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
In response to the complaint (ID# [redacted])
It is with great concern and regret that we received your email...

outlining the problem that the customer had with our service. First and foremost,
TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter to our attention.
[redacted] [redacted] called Techvantedge on October **, 2014 for AVG installation issue and he wanted to optimize/clean up the computer as someone from [redacted] Support (TFN ###-###-####) called him and accessed his computer and they charged him $299.99. So he was concerned whether his computer has been infected or corrupted by any chance because he received a call from someone from [redacted] Support (TFN ###-###-####) and worked upon his computer but did not fix the problem. We took the remote access of his computer and found that his computer was still in control with them. We also found that his computer had a lot of junk files and there were some software
corruption due to which the Softwares were not responding efficiently. 
[redacted] [redacted] was offered a subscription of $497.00  ($149 + $149 + $199 = $497) for 270 days (90 x 3 = 270 Days) unlimited technical support for one computer only and authorized Techvantedge to charge $497.00. Post receiving the payment, we removed unwanted softwares , fixed the slowness issue, AVG installation issue, optimized the computer, and cleaned the junk data. After the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided. [redacted] [redacted] confirmed the issue resolution via email. Attached is the Resolution Confirmation Email received from him.
We did not charge any payment of $299.99 to [redacted] [redacted]. So we request [redacted] to contact the concerned company about this payment. 
We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.
Kind Regards,
Customer Service
TechVantedge Inc.
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]

Business is a scam operation. Fell victim to the [redacted] Scam before it was widely publicized. Only partial refund given after multiple threats. Was hung up on countless times, then had nerve to wish me a Merry Christmas!

To,
 
[redacted] [redacted]
In response to the complaint (ID# [redacted])
Full refund has already been processed for the total amount of $794.00 (= 199+199+198+198) on September **, 2014. We would request [redacted] [redacted] to kindly wait for the check of $198.00 as It has already been issued on September **, 2014 and it will be delivered by October *, 2014 and the other three transactions of $199.00, $199.00 & $198.00 has already been refunded on the same card ending with [redacted] which was used at the time of making the payment . Attached are all the refund receipts for your reference.  
 
We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.
 
 
Kind Regards,
[redacted] [redacted] [redacted] [redacted] [redacted]

To,[redacted] [redacted]
[redacted]
[redacted]
[redacted]In response to the complaint [redacted]In order to resolve the complaint, a refund of $149.00 has been processed through check by TechVantedge on August **, 2015 and it will be delivered by August **, 2015. Please find attached the Refund receipt.  If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.Kind Regards,Customer ServiceTechVantedge Inc. Email: [redacted]Customer Service: ###-###-#### Technical Support: ###-###-#### Web: [redacted]
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I just want my refund back, I don't want to deal with this madness any longer..  I know what happened I do not have any reason to lie, I just hope that this does not happen to any one else....  So Grateful to the Revdex.com for helping me solve this problem. Looking forward to see my money back in my account.  Again thank You... [redacted]

To, [redacted] |MediatorLong Island Revdex.com[redacted]In response to the complaint (ID# [redacted])It is with great concern and regret that we received...

your email outlining the problem that the customer had with our service. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter to our attention.We received only Three Inbound Calls from [redacted] since March **, 2015. Please find below the details of each call:  Inbound Call 1:[redacted] called Techvantedge on March **, 2014 for Spam Emails Issue. She was offered a subscription of $199.00 for 90 days Unlimited Technical Support. We repaired that Spam Email issue, Fixed the Slowness Issue, Updated [redacted], Optimized the Computer and Removed the Unwanted pop ups from the browser. After the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided. [redacted] confirmed the issue resolution via email. Attached is the Resolution Confirmation Email # 1.Inbound Call 2:[redacted] again called Techvantedge on April **, 2014 as her husband was getting the Spam Emails. We took the remote access of the computer and fixed the issue and did free tune up and optimized the computer. Post resolution, we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided. [redacted] confirmed the issue resolution via email. Attached is the Resolution Confirmation Email # 2.Inbound Call 3: [redacted] again called Techvantedge on May **, 2014 with slow computer slow performance issue. We took the remote access of the computer and fixed the issue and did free tune up and optimized the computer. Post resolution we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided. [redacted] confirmed the issue resolution via email. Attached is the Resolution Confirmation Email # 3.Apart from these three inbound calls, we have not received any call from [redacted]. Also we have never called [redacted] ever in the past.              This is a Malicious Falsehood. We do not make outbound calls to the customers. We receive inbound calls only. We have the following Toll Free Numbers: §  ###-###-####§  ###-###-####§  ###-###-#### We do not have any information about the person who called [redacted]. Also we request her to kindly check and investigate on the number from which she received that call from the Technician who corrupted her computer.   If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####. Kind Regards,Customer ServiceTechVantedge Inc. Email: [redacted]Customer Service: ###-###-#### Technical Support: ###-###-#### Web: www.techvantedge.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I did not call them about problems with my [redacted] Antivirus I called them about a bad [redacted] down load ( Windows 8.1) They said they were [redacted] They lied to me misrepresenting [redacted]. They convinced me that they could fix my computer due to my being hacked. $149.00 later they did not fix my problems. I had to call [redacted] where I bought my computer. They had to do a complete system restore to fix all problems including what I paid Techvantage. ** informed me that I was scammed out of the $149.00. I believe3 with all my heart that I was scammed out of the money. Techvantage will never touch my computer again. Oh ** repaired my computer for free.   Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To,
 
 
[redacted]
[redacted]
[redacted]
[redacted]
 
In response to the complaint (ID# [redacted])
/>
It is with great concern and regret that we received your email outlining the problem that the customer had with our services. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter to our attention.
[redacted] / [redacted] called TechVantedge on April **, 2014 for Dell user account issue and slowness issue on the computer with under an impression that we are Dell. Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support company. We did not state that we are or affiliated with Dell in any way. Also while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online payment. Also on the credit card statement our name as TechVantedge Inc. appears under the charge.
 
[redacted] / [redacted] was offered the discounted subscription of $298.00 for 180 days unlimited technical support ($149.00 – 90 days support & $149.00 – 90 days
support) for one computer only. We also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficiently. We repaired that, fixed the slowness issue, Dell user account issue, optimized the computer, and cleaned the junk data. Post all the issues were fixed up to her satisfaction then she sent us the email.  Attached is the Case Closure Email received from the [redacted] / [redacted]. 
 
We clearly informed [redacted] / [redacted] that we are Techvantedge. We showed our website to her. Also we saved a Notepad on her desktop with all the Techvantedge details
on it. Please find attached the Screen Images indicating the troubleshooting steps were performed by us and [redacted] / [redacted] confirmed on email that the issues have been fixed.
 
In order to resolve this matter, Out of the total amount of $298.00, we have kept only $129.00 (discounted price) as one time fix charge because the primary issue (Changes in Dell User Account) which was reported to us was fixed and computer was optimized by Techvantedge. Refund for remaining amount of $169.00 has been processed. Attached are the Refund Receipts for your reference. 
 
We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.
 
 
Kind Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although credit receipts have been provided by the business, I have not received the credits.  Until these credits are received, I cannot consider this
matter to be resolved.  Once I actually receive the credits, I will provide that response to consider this matter resolved.  thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have called my credit card company and I have yet to receive my original refund of $298 and the additional unauthorized charges from the day after of $298. 
Until I receive the agreed refund & reimbursement of the unauthorized charges, I will continue to believe that this company is not a bona fide organization. Also I am curious why the company website social media ([redacted]/[redacted] tabs when clicked on, simply return you to the website??? strange for a tech company?
I do hope all of the forums and claims about this company to be a scam are false but as for my experience, I am disappointed and I only wish to receive my money back as agreed and to move on.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I wanted to wait until the money had been posted to my account.  I checked this morning and it has finally posted. Refund complete.
 
Sincerely,
[redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]
In response to the complaint (ID# [redacted])
It is with great concern and regret that we received your...

email outlining the problem that the customer had with our services. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter to our attention.
[redacted] / [redacted] called TechVantedge on May **, 2014 for Browser and slow performance issue on the computer with under an impression that we are [redacted]. Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support company. We did not state that we are or affiliated with [redacted] or any other brand in any way. Also while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online payment. Also on the credit card statement our name as TechVantedge Inc. appears under the charge.
 
[redacted] / [redacted] was offered a subscription of $497.00 for 270 days unlimited technical support ($199.00 – 90 days support, $149.00 – 90 days support & $149.00 – 90 days support) for one computer only. We also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficiently. We repaired that, fixed the slowness issue, Browser issue, optimized the computer, and cleaned the junk data. Attached is the Case Closure Email received from the customer.
 
[redacted] / [redacted] again called us on June **, 2014 and she was not satisfied with the services. So in order to resolve this matter, Out of the total amount of $497.00, we deducted a charge $199.00 as the issue was fixed and the computer was optimized by Techvantedge. So as agreed by her, we processed the refund of $298.00. Attached are the Refund Receipts and Refund Confirmation Email. 
 
We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.
 
 
Kind Regards,
Customer Service
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Before I sign off on this case, I would like to receive the check in my hand.  This refund receipt does not look like a check made out to me.  It looks like scheduled payment made out to chase.  My name is hand written in the corner.  I apologize but I do not trust Tech Vantedge.  They have scammed me once already.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]