Teddy Nissan

We apologize for the inconvenience and have taken the necessary steps to alleviate any further notices

We had to re-process the refund Called the customer/left message, to inform him that it is done $was refunded to his account Should be in his account in hrs Please contact me if any further information is needed to close this case Thank you [redacted] ***/ [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Teddy Nissan LLC has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Teddy Nissan did not give me back what is fully owed to me They overcharged me and I had to pay finance charges I need an explanation as to why the rebate was added to the original price of the vehicle, making the vehicle more than what it is supposed to be and why my job discount wasn’t applied to the vehicle Teddy Nissan fraud me Because of their fraud I ended up paying more for the Nissan Murano They business practices are illegal and should be looked into I want what is due back to me, they cheated me And yes I’m am calling Teddy Nissan a fraud ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] %

This is a mis-communication issue and we are unsure how it occurredWe have contacted this customer and advised her that we are pleased to replace her key at no charge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I will accept the response once I actually stop receiving the spam emailsThey have told me before I would be removed from their email lists yet I still receive emails In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Teddy Nissan LLC regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On Sept ** Mr Christopher JN-B [redacted] call me and ask me to come ant talk to them I talk him that I will be there next day but I couldn't make it that day I call him back hi didn't answer his phone I left a message that I will be there on Saturday Nov * on that dayI spoke with David G [redacted] and he say why I have to report them to the Revdex.com and I say that I didn't like what they did to me then he took me the see Mr Christopher JN-B [redacted] we when in side and office and talk he ask me what I want I say that I didn't want to pay the $Dollar that they over charge me then Mr Christopher took me to other office to meed with David G [redacted] and other manager I forgot his mane with talk for about or minute a about the amount of the loan I ask then to remove it they say no because I sign the agreement and somebody have to suck up I say to them that I finish talking and I left and for them to say I didn't go to the meeting some body is no telling the true to their boss they should look at their video and they will see me their In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As the #1 Nissan dealer in NY for customer satisfaction, we went ahead and made this customer a good-faith offer to settle.. The customer accepted and received our offer and through the customer's endorsement, agreed that the settlement was "in-full and final." Customer received all applicable rebates and incentives for which qualified. With reference to finance charges, it is the customer's prerogative to apply any or all money received to the lender to lower finance charges that the customer qualified for and agreed to.

As the number-one rated dealership for customer satisfaction, we are perplexed at this customer's complaintWe made a good-faith offer and this customer, on 082014, agreed and accepted a full and final settlement, regarding this complaint

In July of 2018, I went into Teddy Nissan with my mother, a longtime customer, to get a car because I was moving to Massachusetts for a new job. I made it crystal clear to the car dealer that I was getting a car because I was moving to Massachusetts for my new job, and I also clearly stated my budget for the lease. This was my first time ever getting a lease for a car, and I really thought I could trust Teddy Nissan and the person my mother recommended I work with but, lo and behold, I was wrong. Fast forward to January of 2019 when I officially went through the process of getting my car registered in the state of Massachusetts. My monthly bill went up by $20 and when I inquired with Nissan Finance about this, I was told that it was because of the sales tax in Massachusetts. Regrettably, this sales tax was not something the car dealer or the finance manager at Teddy Nissan informed me about at the time that I got my lease. Fast forward to May of 2019, and my bill went up by $270 due to a property tax charged by the state of Massachusetts. This was ALSO not something that was disclosed by either the car dealer or finance manager when I was getting the vehicle. Today, I called both the car dealer and finance manager to tell them about the situation. Instead, I was faced with an uncooperative, condescending and unprofessional tone from the finance manager.

The point that I wanted to stress to the car dealer and finance manager was that they did not disclose PERTINENT financial information to me, their customer. The finance manager kept insisting that he and the car dealers “do not know all of the laws for every state and county.” I do not expect that but I do expect that Nissan car dealers and finance managers be upfront and transparent about potential financial changes that one can incur if they move from one state to another, which I explicitly shared with them in the first place. The finance manager told me that he had over 28 years of experience in this business—now with that much experience, you’re telling me that you’ve never encountered this issue? I know my salesman also has numerous years of experience in the business—did he also not possess this knowledge? Quite frankly, I find it VERY hard to believe that neither of them knew of the potential sale and property taxes that one can incur when moving to a different state. My gut tells me they were both operating from a place of greed, selfishness, and unprofessionalism when they worked with me. This is an abuse of power over new car leasers and is FAR from excellent customer service. I will never do business with Teddy Nissan again, and I have also informed my family members of the same. As much as I like the vehicles, we will not be renewing our leases with Nissan again because of this experience.

I would not recommend this place to anyone, if I could give this place no stars I WOULD ! I cannot describe how utterly disgusted I am with this dealership, they are liars, scammers and have no concern for they costumers needsDo not come here unless you would like to lose money on cars in poor condition (which they fail to mention to their costumers when asked)These people tried to raise my insurance on a car that was in such poor condition I would be spending more money fixing things than the actual price it is worthThey had no concern for how I felt, they walked away from me soooo many times leaving me for 45-mins at a timeWhat kind of service is that ? I walked out of this place at one point to leave and they chased me down to tell me they could " they could all of a sudden take my offer now"When I got the car I purchased inspected there were even more problems on the car that they did not mentionIt was so unsafe to even bring my family into this car with all the problems it had, NOT GOOD ! I am so *** furious I went back to that dealership to get my old car backI feel cheated and lied to they should be closed down and I have yet to see anything positive about this dealership besides other comment, they pull this with everybody, what a shameI will report them to the Revdex.comTake your money walk somewhere...I mean RUN somewhere to where your dollar is worth its money on a car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are so very sorry for this oversight, and upon hearing about it today, we have gone ahead and refunded this customer's depositIt is our policy to make appropriate refunds as soon as possible, and through this customer's bringing this to our attention, we will fine-tune our procedures so an
oversight doesn't occur again

Customer will be issued a refund check for the disputed amount
Check to be issued and mailed out on 2/***/
Should you need further information, please contact me at your earliest
convenience
Sincerely,
***

This customer brought in car to have a new key programmedWe completed this task as requestedWe received the car from customer in the same condition as we returned itIt obviously was not running in an optimum fashion and we told customer of the issues that were obviousWe would be pleased to
repair this customer's car if requested

It is the owner/lessee's responsibility, upon selling or returning their vehicle to cancel their insurance and to notify the DMVAlso, a lease contract is between the lender and the customerThe dealer is not involved in the auctioning off of or selling of the vehicle or collecting monies owed to
the lender

Response to Complaint ID#***
We need proof that the customer personal information was given to a third party
The only dealings the customer had with us has been directly to our staff. No other party was involved
We have a program called Vehicle
Exchange were one of our *** *** offers the current customers an upgrade
In order to qualify we must check with the banks that would be handling the loans. Only with a financial institution
All other repairs the customer came for is done by our staff. Using the VIN # on the vehicle no Social Security number is needed
Please ask if the customer was offered the Vehicle Exchange (Upgrade) it was to provide it to loan institution
We care very much for our customer security
Please submit any proof via email
Should you need further information, please contact me @ ###-###-####