Teddy Nissan

Revdex.com:At this time, I have not been contacted by Teddy Nissan LLC regarding complaint ID [redacted].Sincerely,[redacted]

As the number-one rated dealership for customer satisfaction, we are perplexed at this customer's complaint. We made a good-faith offer and this customer, on 08/**/2014, agreed and accepted a full and final settlement, regarding this complaint.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Our loan was made by TeddyNissan -- not an outside lender. We explained this to Nissan over and over and over again. We just get the run-around. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 We never received the lien release.  We do not have contact information for Nissan Motor Assurance or whatever NMA stands for. The ONLY person we ever spoke to or dealt with was the sales rep at Teddy Nissan.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I leased a vehicle 5 days ago and I changed my mind about it. the second day I had it I had my mother call the dealership and ask if I can take it back because I know many dealerships have grace period or cancelation periods but the representative said I can't take the car back. Now I understood that they might have a policy that states there is no cancelation but new york state says you do have a grace period of 3 days. So after that on day 4 I went to the dealership looking for answers and I only got "no" one of the sales managers ([redacted]) said they no longer have anything to do with the deal is between me and the bank (nissan motor acceptance corporation) I spoke with the [redacted] there and she said "the money has not been paid yet, the deal isn't final because they didn't have the contract yet. Go back to the dealership and ask for a dealer buy back or dealer unwind " [redacted] told me no we can't do that. And I want given the fair options that I'm due to as a customer.Desired Settlement: I would like for them to cancel the deal entirely.

Business

Response:

We are sorry that the customer changed their mind for whatever reason, however, there is no grace period in New York after the customer takes delivery of a vehicle. The info that the dealership gave to the customer is accurate.

Review: I [redacted] want to teddy nissan to buy a used vehicle 2009 Nissan 370 Z on 1/**/14. Talk to sale [redacted]. He told me that they didn't have the car on the lot but he can help me get the car. [redacted] call me back the next day to come in to Teddy Nissan on Friday 1/**/14 and told me , in order start looking for the car I needed to give Nissan a deposit of $500.and then talk to the [redacted] that took a look at all my income and a credit check every thing was good with my credit and my income to get approved for a car loan and he told me, [redacted] so they can make sure that this is the car I want and that with the $500 will go to bring the car to teddy Nissan and a down payment for the car and that we will start contacting banks for the loan when they find a 370 Z. 2 week past and [redacted] call me and send me some pictures of 3 different 370Z .finally we found 1 for a good price and miles .that was in my budget. [redacted] call to confirm that the car I pick 2009 Nissan 370Z silver, was the car I want .I told him yes .that they can order it. 2/**/14 I got a text from [redacted] that the car was in Texes and it was on it's way to NY.2/**/14 [redacted] text me and told me that the car was in VA.2/**/14 [redacted] call me and asked me to come in to teddy Nissan on Friday 2/**/14.I ask him did the car get their he told me No. that I needed to come in and talk to the [redacted] .I go on Friday and talk to the [redacted] and he told me in order to get the car I need to give him a down payment of $5000 and sign the paper work I told him I can't because I haven't seen the car and [redacted] told me that the car was on it's way to NY.the [redacted] told me he can't get the car if I don't give $5000 or sign the paper .and I ask wheres the car .because the car has NJ plate in the pictures and I already put $500 to get the car to teddy Nissan. I told the [redacted] that I was going to come back on Wednesday that I couldn't make it before because I was going to be working to make my dicession because I didn't feel safe giving him $5000 with out even seeing the car in person or test driving it at that. On Monday 2/**/14 I got a call form Nissan that if I didn't come in Monday that they was going to terminate the deal and that my deposit was not refundalble . I call [redacted] and told him that I was working on Mon and Tue that y was I getting called if he new I was coming in on Wednesday [redacted] told me I have to talk to his mgr I ask [redacted] mgr what was all that about my $500 was not Refundalbe, [redacted]'s mgr told me that is if the car would of got to teddy Nissan and I would of not want it.so I ask him wheres the car [redacted] told me it was on it way to NY and I haven't seen it has he seen it he to me no .[redacted]'s [redacted].on Wednesday I go to teddy Nissan and ask for [redacted] the front desk told me that he was off .so I ask where he's mgr she told me that he can't see me .so I ask for my $500 dollar back n she told me ok that I would have it back in 24 to 72 hr and that she would send me a pictures of my receipt in like 30 minutes .I told her ok.I call back to get my receipt she told me in 15 minutes. Ok .I call back some one pick up and I ask for her. she's gone for day .ok. I call [redacted] and he tells me that he.s working but when I ask [redacted] she told me No that he was off on Wed. next day I call to see if she processes my Refund, she not working. I ask for [redacted] his not working that i'll have to call back on Friday .I call on Friday and [redacted] told me that my $500 was denied.I go in on Friday to talk too [redacted] he's not their I ask for he's mgr and [redacted] came up and told me that he will talk to me about the situation so I explain this to him and he told me that their no reason for them to keep my $500 they never show me a car and never bring it to Taddy nissan n and that it was the end of the mouth and he was going to get [redacted] story and his mgr .for me to call him back on Monday I call on Monday and the front desk lady told me that he's no longer working with Taddy Nissan .I call back and ask for [redacted] or his [redacted] nothing I been calling [redacted] and nothing so I call Taddy Nissan and ask who the [redacted] that is denied my $500 she told me [redacted] D [redacted].I ask her to transfer me to him doesn't pick up I life my number so he can call me back and never did it's been a mouth and 2 week and I didn't get no resulets car or see one and now they don't want to refund me my $500 or even call back.Desired Settlement: I do NOT want the car because they never got it in the 1st place they leid to me .I want my $500 dollar back and for them to shred my information. never to contact me or send me emails..thank you

Business

Response:

[redacted] order a special order car. We spend thousands of dollars and [redacted]power in the search of the car he wanted. He saw pictures and proceeded with the deal. The additional money we requested was a C.O.D he had agree to paid to take the car. When we asked for the addition money he changed his mind.

We requested the $500 from [redacted] as a deposit to do business and to buy a car on his behalf now stuck with a car we don’t need. We are the victim and we are at a greater loss. If [redacted] continues to pursuit the $500. We will be forced to take action in all the expenses that far exceeds what he had left us.

Our decision is final.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The deal was $500 to search and get the car and no more money until the car was in the lot ,once I saw the pictures of the car I chose I was called in on a Friday to get the loan approval and at that moment they ask for more money down and I was told that the car was on its way,they wanted me to sign the finance papers,pay to have the car sertified pre-ownd and buy a warranty at the moment,I was not comfortable and said that I would be back on wendsday with my brother in law since he has expirience in dealing with car Seles men, from that moment they started to call constantly and leave messages saying that until I give a biger deposit that they will not buy the car and I would lose my diposit at that moment I felt harass and lied to,when they had said the car was on its way. I continue to text with [redacted] and I talk to him about that and remainded him that I said I would be back Wednesday to stop calling,the following day [redacted] ask me if he shud order the car and I ask him if I cud get my $500 dollars back since they never order the car he said yes so I decided not to give teddy nissan my my business I said not to get the car becouse I felt that they Harras me,lie and try to bully me in to buying the car before it even arrived or even seeing the car in person after that they gave me the run around to get my money back ,after all that I decided to complain to the Revdex.com and contact the bank to get the money back through them the bank aprove the dispute on 3/**/13 it seems that it was final but they have not answer back if there's any more proof needed I still have the voice mail I also want teddy nissan to know they can't treat ppl like that and get away with it, they are bullies and that has to stop.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Teddy Nissan LLC regarding complaint ID [redacted].

Sincerely,

Review: on 3/**/11 I leased a Nissan Sentra SR from Teddy Nissan. Upon termination of my lease they have an inspection to determine excess wear and tear to the vehicle. When the Inspector rang my bell He was all business it just seemed as if he had an agenda. I agreed that I had damaged the drivers side mirror($179.00) and that is pretty much all. He showed me where there was excess wear on the tires a $40 charge which I probably would have reluctantly paid. Then He told me that the road grime on the front of the car, which can simply be compounded off, counted as scratches and was charging me in excess of $600 in total for all the damages. When I turned the car in the [redacted] in charge didn't have a minute to speak to me, instead his cronies kept telling me how the charges would disappear if I lease a new vehicle through them. I feel that these are strong arm tactics. The Nissan Sentra introduced a new body style for 2014 making all previously made models less valuable, because of this fact my residual value was overestimated. Of course I cannot prove systematic correption here, but I.ve been in business long enough to know how thing work. Pass your expenses on to the consumer. I'm guessing an industry standard is that consumer pay more on turn in for years that have redesigned vehicles. My monthly payment was based on a 15,000 mile per year allowance, I returned the car after three years with 35,000 on it. I'm told by Teddy Nissan that that doesn't count for anything. I returned six vehicles in the past and being under the milage was very important to the dealer in those situations and is generally used as an offset to any possible wear and tear.,Desired Settlement: I feel that paying for the mirror that was broken is fair. I also feel that given that Teddy Nissan gets to resell a low milage car, and the fact that they collected extra money from me for milage that I did not use should be taken into consideration as is normally done on most turn ins.

Business

Response:

The inspector is sent to view the car by the lender/bank, with whom the customer has contracted to the terms of the lease. We are not involved with the inspection or enforcement of the terms the customer has contracted with the lender. The mileage plan selected and the residual is determined and agreed upon between the customer and lender. We would be pleased to have the opportunity to lease another vehicle at optimum terms to our previous customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I agree that the bank and the inspection company are not directly owned by Teddy Nissan, but over time business relationships develop. I would think that it is in each of their best interests to stay in business and get as much as possible from the consumer(collusion). Again even in response they offer me another vehicle I still get mailings about leasing another vehicle. I don't need another car and I surely would not want to go through this again and I am willing to take this matter to court if necessary.Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Teddy Nissan LLC regarding complaint ID [redacted].

Sincerely,

Review: On May **, 2014, the above mentioned went to Teddy Nissan on [redacted] to try and purchase a vehicle. Unfortunately, the salesperson couldn't get me the vehicle I wanted, but

he charged $50.00 to my debit card. I asked him when would I be receiving my refund he told me in 2 to 3 days. I waited the 2 to 3 days and did not receive my refund. I've contacted him numerous times, but he keeps giving me the run around stating he will ask his [redacted] about it then he will get back to me in 5 minutes. It is going on 2 weeks now and I believe this behavior is very unprofessional and unnecessary. I hope we can resolve this matter swiftly. Thank You for your cooperation.Desired Settlement: I just want my refund, Please!

Business

Response:

Money was refunded on 06/**/14.

Should you need further information, please contact me at your earliest convenience.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never received a refund and had to call my bank, to dispute the charges in order to receive a temporary credit.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We had to re-process the refund.

Called the customer/left message, to inform him that it is done. $50.00 was refunded to his account.

Should be in his account in 72 hrs.

Please contact me if any further information is needed to close this case.

Thank you.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I am happy to anounce the postive energy and excellent customer service that I recieved from teddy nissan and its employees. I purchased a new 2016 Nissan Maxima from teddy and I was percieved well right when I entered the dealership till the end when the delivery team did their job at the end. Thank you Mr. K[redacted] and Mr. L[redacted]
for all your great help. Thank you Mr. A[redacted] for the finance process as well. you all are a outstanding team.!

Review: Was not informed about the condition of vehicle. The dealer gave me the incorrect car fax. They did not disclose to me the car was in an accident, also there was a mileage inconsistancy. I feel they sold me a car under false pretenses. The car does not seem to be running right and the paint is starting to chip. Also they put incorrect odometer reading on paperwork than the actual mileage that was on vehicleDesired Settlement: For the dealer to get me out of that vehicle and for them to absorb the loan they put me in

Business

Response:

Dear [redacted]:

We did not contact [redacted] due to the car not being in her name. We can not give her any information.

After speaking to the salesman (That assures me that he gave the right Car Fax to that vehicle) and Sales Manager they explained that the vehicle is under [redacted].

We did a propper sale explaining all pertaining details. The condition of the vehicle is under Lemon Law.

We are not required to disclose if the car was in an accident but still we provide a Car Fax as a service to all our customers.

The vehicle passed the inspection.

All sales are final and there is no exchange or returns.

Please contact me should you need further information.

Sincerely,

Owner Loyalty Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Good morning,

I am contacting in reference to the response I received from Teddy Nissan. They stated that they were unable to give me information or to help me in regards to the vehicle in question when, in fact, I was down there about a month and a half ago and I spoke with [redacted] he is one of the sales manager who said he wanted to help me and see if he even get me out of the vehicle he then sent me to the salesman [redacted] who my grandmother and I originally dealt with at the time of purchase. He was assisted by another male party who worked there and the guy asked about who name was on the paperwork. At that time, [redacted] stated the car is under her grandmother name but [redacted] is the driver and makes the payments on the car. They then asked me again for my grandmother ([redacted]) information to submit an application for loan approval. They did not contact my grandmother to get verbal permission to do so. So when they stated they were unable to give me information that is a false statement. I also called and spoke with an [redacted] who is also another manager. I called to follow up in regards to some information about the vehicle being repaired as well as updated information on them working on a new loan he hung the phone up on me. Teddy Nissan is not professional at all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

We are willing to help the customer out of her legal contract with the current vehicle, into another but she would have higher monthly payments. Originally the customer was not satisfied with the vehicle but did not wanted to pay any more.

These transaction took place in 2012 and customer came to the dealership to try to get out of the vehicle. We want to help the customer but at the moment there is nothing else we can do.

We are in compliance with the Law and are not obligated to disclose anything on the Car Fax only frame damage which the car does not have. If there are any clerical errors on the Car Fax she received we can correct it for the customer.

Should you need further information, please contact me at your earliest convenience.

Sincerely,

Owner Loyalty Manager/Customer Relations

[redacted] > ###-###-####

I would not recommend this place to anyone, if I could give this place no stars I WOULD ! I cannot describe how utterly disgusted I am with this dealership, they are liars, scammers and have no concern for they costumers needs. Do not come here unless you would like to lose money on cars in poor condition (which they fail to mention to their costumers when asked). These people tried to raise my insurance on a car that was in such poor condition I would be spending more money fixing things than the actual price it is worth. They had no concern for how I felt, they walked away from me soooo many times leaving me for 45-50 mins at a time. What kind of service is that ? I walked out of this place at one point to leave and they chased me down to tell me they could " they could all of a sudden take my offer now". When I got the car I purchased inspected there were even more problems on the car that they did not mention. It was so unsafe to even bring my family into this car with all the problems it had, NOT GOOD ! I am so [redacted] furious I went back to that dealership to get my old car back. I feel cheated and lied to they should be closed down and I have yet to see anything positive about this dealership besides 1 other comment, they pull this with everybody, what a shame. I will report them to the Revdex.com. Take your money walk somewhere...I mean RUN somewhere to where your dollar is worth its money on a car.

Review: The first time I worked with Teddy Nissan was in December of 2010, where I had decent experience. Subsequently. On December **, 2012, I worked with Teddy Nissan again. On this day, I left work with the news that I lost my stepfather. Although I was distraught, I still kept my appointment for my routine oil change at Teddy Nissan, just to keep myself out of the house and keep myself busy in effort to distract myself from the tragedy that had just happened. While my car was being serviced, a representative with the vehicle exchange program at Teddy Nissan approached me and told me on the program and explained to that I would be a good candidate, and was persistent that I see what the program could do for me. He explained, that Teddy Nissan would offer me more for my car, asked how I felt about my current car, and I explained it was fine but my payments were a burden, and he explained how I could go into a different car of my choice and lessen my payments or keep them the same. I explained to him that I was having a hard time, I just had a lost in my family and maybe I should come back. He showed sympathy for my situation and insisted that the process wouldn't take long. I agreed, and they began to inspect my car to determine a trade in value. While they were assessing my car, the salesman and I went to look around at potential cars I was interested in. And they we came back inside where they stated to me that they see I was in accident, and although the car was fixed, it wasn't fixed to their standards, therefore they had to offer me less for the car, so I couldn't get the car I was interested in after looking around with the salesman. However the salesmen gave me the impression that it was vital to get out of my car right then and there because I was leasing it, and because my damages weren't corrected to their satisfaction, if I kept the car until the end of the lease, I would be responsible for the corrections which they stated could be costly. So instead of the car I wanted, they pushed the Nissan Rouge on me. A car I have never been fond of. And I made that clear. They insisted that I take the Nissan Rouge because it was the car selected by Nissan to be pushed to sell therefore it had the most incentives and rebates on it. They explained to me that all the specials on the rouge would wipe out negative equity and allow me to walk away and avoid the cost of redoing the body work on the car I had. I had 3 sales reps tell me the same thing. But I was still adamant about the whole thing because I really disliked the car they were pushing on me. But they kept explaiing the bind I would be in if I didn't go with the deal. What specifically stuck out to me was being told that I only have to keep the car for 6 months and then I can return it and go into a car of my choice. So after some thought, and times when I was composing myself as I thought about the lost in my family, I decided to go ahead with the deal. To my surprise I got in the finance office,and unlike what was said about my payments begin less or at the same, they went up. The salesmen kept working, and although he brought it down from what he originally started, it was still high, higher then my payments before. I consulted with my mom, and I decided to go through with it because the salesmen assured me that in 6 months, I could come back and go into a car !) I liked 2) I would have escaped having to redo the cost of body work so I could start over and be back to a more reasonable note. I asked this question so many times to all the salesmen, including finance, can I come back in 6 months. Can we work something out then? And they assured me I could, which is the only reason I took the deal! 6/7 months later I go back, and the primary salesman I worked with, was fired for his customer services issues, and all of a sudden no one remembers what they vowed to do. I wrote the manager, the owner, consumer affairs, and I even called. Only for the sales manager to get back to me and display poor customer service skills. He was disrespectful, he insulted my character and my integrity, he challenged everything I said and went against it. After telling me the salesman who worked with me was fired for things like what he did to me, he still failed to look further into the matter. I was a customer that worked with teddy Nissan twice, gave them business, and now that they have my money, they have failed to honor their word and obligation to me as a consumer. The sales manager was rude, hasty and even hung up on me.Desired Settlement: I'm stuck in a deal where I'm paying more that what I can afford especially for a car the dealership knew I didn't desire but took only because of what they insisted they would do for me. I would like a way to correct my deal. I would like an early lease termination and/or a new deal for a car I like.

Business

Response:

We ran a service history to have an idea of mileage in trade for appraisal. The customer has about 37000 miles. This makes putting a deal together very hard. She is about 10000 flip.

We ran a lease on a Altima SV making no money in to hold back.

She is paying 490 now.

New payment will be 590x36 0

Or

490x36 with 3000 down.

Review: I have a 2007 Nissan Altima that died in the Grand Concourse section of the Bronx, Sunday night April **. Had AAA tow the car to the nearest NISSAN dealer, Teddy Nissan, [redacted]. I mentioned the issue of not starting and the said they will run diagnostic tests on it. Got a call in the afternoon from [redacted], the [redacted], saying car may need an ECM COMPUTER as it has a COMMUNICATION problem. He said it may run at least $1500 but that may also affect other computers in the car. So, in essence, it could run between $3000-$4000. But they still need to run more tests on it. I could not believe it. It just did not sound right. So on Tuesday, April **, I spoke to a CERTIFIED NISSAN MECHANIC I know in [redacted], NY. Explained the situation and he agreed that it did not sound right. So Towed the car from the Bronx to [redacted] ([redacted]). He looked at it on Wednesday and he mentioned to me that it took him not even 5 MINUTES to diagnose the issue and fixed it. It

was the IGNITION COIL that was bad. The Bronx dealer charged me $272.19 for the misdiagnosis. I think they saw a vulnerable customer, with a car with New Jersey plates, and not starting. I do feel like they wanted to rip me off. I did speak with them asking for a refund and they denied it. I feel like they did not do their job as a NISSAN DEALER. How could any of these CERTIFIED NISSAN MECHANICS working in a NISSAN SERVICE DEALER not see the issue. It's incomprehensible.

Consumer

Response:

At this time, I have not been contacted by Teddy Nissan LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: My vehicle had shut off while driving on Tues Dec. **, 2013 so I called Teddy Nissan service and spoke to a service manager. He informed me that I needed to bring in the vehicle to diagnose the problem. So Wed Dec **. 2013 the vehicle was towed and dropped off to the location. The sales manager informed me that it would be $199 for a diagnostic test on top of repairs. On Fri Dec **, 2013 I received a "diagnosis" that the engine electrical harness system needed to be replaced and the cost would be approx $2200. I was not willing to pay that price so I picked the vehicle up the next day on Sat. Dec **.2013. While paying $217 ($199+tax) and receiving the paper work for the "diagnostic" I noticed the DIAGNOSIS nor the quoted price was not on the sheet. The service was very poor, not professional. There were missing screws from the cover, which lets me know it was a rush job. And they probably just hooked it up to the diagnostic machine without even knowing what the problem was. Because I went to get a second opinion and low and behold it was NOT the engine electrical harness and the vehicle is operating smoothly at a MUCH lower cost.Desired Settlement: I would like a REFUND. I do not want any service credits or coupons. I want absolutely NOTHING more to do with Teddy Nissan.

Business

Response:

Dispute Resolution Services:

The customer was presented the Standard price with tax on the Diagnostic that needed to be done on the vehicle.

Customer signed, paid and took vehicle. If she had other charges quoted at a different dealership is not to say that we are to refund any money.

Price paid is standard for the service provided to customer.

Should you need further assistance please contact.

Teddy Nissan - Service Department

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The price of the diagnostic is not the dispute. The dispute is because NOTHING was diagnosed, and I have the receipt to prove it. The receipt only states what I told them the problem was. A repair price was quoted by a TEDDY NISSAN service manager! NOT another dealership! In which said price was not noted on paper..ie the receipt. Other establishments that I have frequented provide a receipt with DETAIL instructions/recommendations.The vehicle was repaired at a MUCH lower rate than quoted by the TEDDY NISSAN service manager. AND it was mis "diagnosed" because the entire electrical harness DID NOT have to be replaced!! So I ask. What was the point of the "diagnosis?!"

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In Response to Customer Rejection:

We have a standard price for diagnosis. The customer was charged for the work done.

Our Mechanics manager has pictures of the electrical harness.

Repairs were definitely needed. Customer was informed of what was needed to be done and how much it would cost. Customer decided to take

vehicle to some other place.

We do not repair parts, we replace them completely with new ones. Reason why our prices are higher that a repair shop.

We stand by the work done by our staff and by our previous response.

Should you need further information please contact me at your earliest convenience.

Owner Loyalty Manager/Customer Relations

Review: I lost my car key for my Nissan Altima (keyless starter) and drove my car (which was already on before I lost the key) to Teddy Nissan in order to get a new key programmed. The next day I was contacted by a mechanic who indicated that I need a break switch and harness for my car which has nothing to do with programming a new key. My car was driving fine and was working perfectly fine prior to Teddy Nissan mechanic touching it so I don't understand why my car suddenly need these things. I decided to contact the fire department to open the drain in [redacted] in order to get my key out which they were able to do and I brought my key to the dealership in order to pick up my car and go. However, I was told that my key does not work with my car anymore (coincidence? I think not). After complaining to three different managers and supervisors they insisted on getting my car started in order for me to take it. When I was called to pick up my car I was told that it was leaking oil (3rd thing they supposedly found wrong with it). My car was never leaking before I took it there, it never needed a break switch before I took it there and it never needed a harness before I took it there. All of this they indicated we needed to pay $1000 to get fixed. We declined and took the car out and because it cannot be driven it is currently parked by the dealership on the main road until we can tow it somewhere else to be fixed. All this because we went there for a single car key. I believe I was ripped of!Desired Settlement: I would like for them to fix my car at their expense because my car was never damaged before I took it in for a single key.

Business

Response:

This customer brought in car to have a new key programmed. We completed this task as requested. We received the car from customer in the same condition as we returned it. It obviously was not running in an optimum fashion and we told customer of the issues that were obvious. We would be pleased to repair this customer's car if requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my r Answer Here]

The car was brought in for a key to be programmed THATS ALL. The car was driven to the dealership NOT towed there. I never had any problems with my car since I bought it. My car was running in exellent condition. I DID NOT AUTHORIZE anyone to put it up on a rig(or whatever you call it) to service it or touch anything but what I brought it in for. I expected to get a key programmed and be on my way but that was not the case. Your mechanic busted what he needed to in order to get more money out of me and that was not right. Two of your employees (i wont name their names but they will be relevant sources to my lawsuit) told my fiance that "that is what they do. They mess up your car more in order to get more money out of you." My fiance also received a phone call from a representative of that dealership the very next day offering to trade in the car for a new one in order to get a sale. Seriously! Is this what you do to people? My car was not brought to you leaking oil or needing brake switch and harness. You are a fraud and everyone will know this, rest assured. After talking to some people they informed me that this particular dealership was on "[redacted]" news show before for the same type of scam. Sir, my car need to be fixed because I depend on it to go to work and have been struggling because of this. Please fix these damages that YOUR mechanic caused so that I can be on my way. My car never came to you in that manner. I request that you give it back to me the same way I brought it in, WORKING PERFECTLY FINE.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are sorry you feel this way. This is definitely outside the norm. We have been in business for five-plus years, service over 1200 cars per month and are the top-rated dealer in customer service satisfaction. Our very hard working service staff of dedicated, factory-trained employees, have earned their honest reputation. We are afraid that without any proof there isn't anything more we can do.

Review: I purchased a 2014 Nissan Murano on August *, 2014 from Teddy Nissan. Nissan Corp was offering a $3,500 rebate on new Nissans. Teddy Nissan added the $3,500 to the original price of the car, instead of giving it back to me, this raised the price of the vehicle. My job, [redacted], at the time, offered employees [redacted], which is a program that offers discounts to employees. I was told the [redacted] was applied several times when asked and it wasn't and Teddy Nissan added the rebate to the original price of the vehicle making the price higher. After I brought this to Nissan attention, they gave me $3,500 back, but not the finance charges I incurred and the discount from my job.

I believe they do this to all customers. An investigation should be brought forth on their business practices.

Thank you and I look forward to hearing from you.Desired Settlement: Teddy Nissan overcharged me for the 2014 Nissan Murano, and I want the discount from job and the finance charges I incurred returned back to me. I pay $38,529 for the 2014 Nissan Murano and I should of paid around $24,000, which would have included the discount from my job and $3,500 rebate.

Business

Response:

As the number-one rated dealership for customer satisfaction, we are perplexed at this customer's complaint. We made a good-faith offer and this customer, on 08/**/2014, agreed and accepted a full and final settlement, regarding this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Teddy Nissan did not give me back what is fully owed to me. They overcharged me and I had to pay finance charges. I need an explanation as to why the rebate was added to the original price of the vehicle, making the vehicle more than what it is supposed to be and why my job discount wasn’t applied to the vehicle. Teddy Nissan fraud me . Because of their fraud I ended up paying more for the 2014 Nissan Murano. They business practices are illegal and should be looked into. I want what is due back to me, they cheated me. And yes I’m am calling Teddy Nissan a fraud. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

%

Business

Response:

As the #1 Nissan dealer in NY for customer satisfaction, we went ahead and made this customer a good-faith offer to settle.. The customer accepted and received our offer and through the customer's endorsement, agreed that the settlement was "in-full and final." Customer received all applicable rebates and incentives for which qualified. With reference to finance charges, it is the customer's prerogative to apply any or all money received to the lender to lower finance charges that the customer qualified for and agreed to.

Review: These guys stole $1500 from me. I came in the day before and I was told that the money I give them is completely refundable (cash) and they gave me a receipt. Then, I come in the next day (2/*/16), which is today, and after a whole mix up and I decided that I wanted to get my money back which they said was refundable. As I show the salesman the receipt, he takes the receipt to bring it to his manager. As the manager comes out he tries to talk me out of it, obviously. Later on, I ask for my receipt back and he won't give it back, I asked again and he refuses. After him completely refusing to give me back te receipt multiple times after that I left, only coming back in an hour later to get te title to my car that I was afraid they were gonna not give back either. This was just one of the issues I dealt with.Desired Settlement: I want my money back. I also want everyone to know what dirty [redacted] these guys are. I'm not the only one who had this problem with them.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Teddy Nissan LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I am a Nissan Car Customer and I have been experiencing issues with my Car Key since day 1. I had the batteries already replaced on the keys. Currently, they keys are no longer working. I spoke to the [redacted] "[redacted]" he states the price of $250 is the cost to replace the keys. I feel this is unnecessary especially since I'm a customer. He was really nasty over the p;hone and stated to me "It is what it is". He was very rude to me and hung up the phone without my end of the conversation.Desired Settlement: I would appreciate if they can assist me with this matter in a way of waiving the fees or offering a discount percentage.

Business

Response:

This is a mis-communication issue and we are unsure how it occurred. We have contacted this customer and advised her that we are pleased to replace her key at no charge.

Review: We were looking for a certified 2012 Nissan Altima for my God daughter. We called Teddy Nissan about a vehicle that they were advertising on their website and on [redacted].

On November 5, 2013 a salesman, [redacted], called me about a vehicle that they just received in inventory on a trade (VIN # [redacted]). A 2012 Nissan Altima with 10,400 miles. He then emailed me all the specifics and said that if I wanted the car I would have to put down a deposit of $500. He will then call when the car is ready for me to pick up in a few days because it had to be detailed and certified.

On the same day, November *, 2013 he emailed me the Price breakdown coming to a total of $14,378 ($12,000 Car / $599 Certification / $595 Prep Fee / $300 DMV / $809 Tax / $75 Doc Fee) He then charged $500 on my American Express Card and said "congratulations" the car was ours. Since then, for the following two weeks, he has sent me a dozen emails and text messages confirming the car is "almost ready" and just waiting for the title to come in so we can pick it up. (I can forward to you all emails and text messages).

On November **, 2013 [redacted] called me again to tell me the "good news" that the car is ready and asked me when we would be able to come and pick it up. I explained to him that we would be driving 2 1/2 hours from [redacted] so it will be tomorrow November [redacted] at noon. He confirmed that that would be perfect. We then purchased an insurance policy from Gieco in order to drive the car home insured.

On November **, 2013 we then called again when we left our home at 9am to confirm that the car is ready. Again, he confirmed that the car was ready for pick up and he would be waiting for us. We arrived at the dealership at noon and waited for 30 minutes for help. Finally, [redacted] introduced himself and said that "someone had sold the car a couple of days back to a customer" and he was sooooo sorry. However, he personally spoke to the "owner" and he said that he will get us into an exact car with the same or lower miles for the same promised $14,378. We waited for another 40 minutes for [redacted] to return. When he finally returned he said he didn't understand but "the manager said NO" and he's not sure what was going on. He said that if he was in our place he would be extremely upset and we should speak to the manager directly.

The manager came out with an annoyed look and asked us what the problem was. After explaining to him that Teddy Nissan has had my $500 for two weeks, sent me dozen emails/Texts and the fact that I spoke to them last night and again this morning both times confirming the car was there only to find out it was sold???? He said that they decided to sell it at auction because it was more money. (which is different then what the salesman, [redacted] told us) He said that he could not sell me another car for that price but would be able to sell me a similar car for only a couple of thousand more.

I further explained that I took off work today and drove 2 1/2 hours each way to pick up the car. He said "so" " [redacted] happens" then he joked that I can "bill him" for missing work!

Normally I am a very calm person but in this case, as anyone else would, I lost it and yelled at him and [redacted] and stormed out of there. When I couldn't find my car that was left with the Valet person, I asked where they parked it? The manger then said to me "find it yourself [redacted] This manager does not belong working at a place that represents the Nissan name. And quite simply, this dealership has extremely unethical business practices I am sure I am not the first person that they have done this to but I want to make sure that I am the LAST person they do this to. I understand that mistakes sometimes happen. However, how this mistake was handled clearly shows me that it is a deeply rooted, systemic problem with this dealership's sales tactics and its management.Desired Settlement: Firstly, I would obviously need my $500 that they charged on my credit card to be immediately reimbursed. Secondly, I want a letter of apology from the dealership and manager. Lastly, I want there business tactics to be noted for future customers.

Business

Response:

Dear [redacted] - Mediator:

An apology will not be issue by the manager.

The customer was

totally disrespectful and used foul language and threaten him with slapping him

in the face.

The money would had been refunded same day if customer had

provided us with the information of the card to issue refund.

I called the customer 12/*/13 and left a message, requesting the credit card number to issue a refund and customer has not responded.

As for an alternative one was offered at a slightly higher cost

because we did not have exact replacement for vehicle. What we had, had more

equipment and less miles and the price was obviously a little more. Not 2000

more as customer states.

We do regret the vehicle was sold and that was a system error;

And for that we do apologize.

As for the customer behavior it was

inappropriate and regardless of any situation physical threat is not tolerate

or accepted.

Should you need further information, please contact me at your earliest convenience.

Sincerely,

Owner Loyalty Manager/Customer Relations

###-###-####

Business

Response:

Please see attached document. Copy - Refund was done.

Sincerely,

[redacted] - OLM/Customer Relations

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I will ONLY consider this back and forth completed if they let us know WHAT EXACTLY HAPPENED TO THE CAR and WHEN it was SOLD? Since I heard a couple of different stories from the Sales Rep (said car was sold the night before to a customer who came in) and the Manager [redacted] (said it was sold a week prior at an auction).

Again, this is a very important distinction and it highlights how Teddy Nissan conducts business. Since they had my $500 deposit for more than two weeks while at the same time selling the car to someone else.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: [redacted], a salesman at Teddy Nissan dealership, failed to refund the down payment amount of $2,500 on a car that I did not purchase. This transaction was done on 12/**/2014.

Business

Response:

We are so very sorry for this oversight, and upon hearing about it today, we have gone ahead and refunded this customer's deposit. It is our policy to make appropriate refunds as soon as possible, and through this customer's bringing this to our attention, we will fine-tune our procedures so an oversight doesn't occur again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,