Tee Time Lawn Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is temporarily satisfactory to meThe business has not been able to verify the ability to complete the prepaid services (treatments) prior to the end of the season as a result of the two month delay in beginning to service the property Time will dictate that Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/10/07) */ We contacted the client in early September, apologized for the drop in communication as it was unacceptable We've worked very hard to protect our reputation and be a premier partner on the lawn We truly apologize and hope they have received the refund for the money they prepaid us We hope to have an opportunity to work with this customer again in the future Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) No verbal or written response was ever received from Tee Time acknowledging that a communication was dropped or that they were attempting to resolve my issue I did receive a refund check in late September for the undelivered services I have no intention of ever utilizing their services again in the future They were very unresponsive to my attempts to resolve the issue in a timely fashion All that I got was the "run around" until a formal complaint was submitted to the Revdex.com I would like to personally thank the Revdex.com for intervening on my behalf in dealing with this business who was not interested in fulfilling their obligations

[redacted] as of 5/we are up to date and have been out to the lawn to meet your needs! At this point for any further assistance please contact [redacted] and we are glad we could help solve this issue!?

Initial Business Response / [redacted] (4000, 10, 2015/04/25) */ Mr [redacted] After reading your statement, comparing it to the notes on the account, and verifying the billing history, the balance is a result of a misunderstanding and our inability to have a discussion with you after November We performed your Aeration Overseeding ($150) and your Stater Fertilizer ($45) on September for a total balance of $At the time of the application we did not hear any concern from you otherwise we would have sent our Quality Control Manager or Operations Manager out to verify if the work was complete or not as we showed the job doneIt also would have been early enough to apply the seed On October 24, we came out and applied your Root Rejuvenator Fertilizer Application ($45)This brought your total balance to $plus interest as we had received no payments On November 13, you contacted the office stating that we did not seed your lawn on September Being that it had been months since the job was done, there would be no way to physically verify if the seed was put downWe really wished you had contacted us in September when the job was done since it would have been obvious that we aerated the lawn and any issue with the seeding could have been verified and resolvedWith no way to verify the work, the admin spoke to the supervisor and approved removing the additional cost of the seed ($75)This would leave you with the aeration cost of $and Fertilizer applications of $and a total balance of $She mailed a statement of balance after the call on November and we received your payment of $on November 21st Unfortunately after this point, we weren't able to speak to you about the balance in a manner that could have resolved the confusion as you chose not to discuss it but state that you were paid in full and end the calls abruptly While the cost of the work we did do, and that you did verify (everything except the seed) was far more than $75, we have chosen to remove the balance as we don't believe we would be able to resolve the account in any other way based on our previous attemptsWe wish you the best of luck with your lawn

Refunds take - weeks per company policies it will be to you in that time frame!

Initial Business Response / [redacted] (1000, 5, 2014/03/25) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @teetimelawncare.com Mr [redacted] I looked over your cancelled account with us and want to apologize to youYou did inform [redacted] to remove your number on 3/Unfortunately he didn't follow our procedure for removing numbers and you were called againI have removed your number from our database and marked the account "Do Not Call"I apologize for the inconvenience and am disappointed that we bothered you againWe wish you the best of luck in your lawn care needs Final Consumer Response / [redacted] (2000, 7, 2014/03/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is the final outcome I was seeking

Final Consumer Response / [redacted] (450, 5, 2014/02/19) */ Re: Revdex.com Complaint Case# (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) message [redacted] Wed, Feb 19, at 3:PM To: [redacted] @chicago.Revdex.com.org Hi ***, [redacted] from Tee Time has reached out to me and has proposed an amicable solutionThe final resolution will not be until spring, but I would like to suspend my complaint for the time beingCan you help?

Initial Business Response / [redacted] (1000, 6, 2015/08/14) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] @teetimelawncare.com Tee Time has contacting the client and resolved the scheduling issue and the client is still working with us on his lawn Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Within days of the case being opened, I received a call from the Operations Manager who offered no excuses for what had taken place and took full responsibility for the issues I was experiencingThe next day after the call the same Operations Manager personally stopped by to discuss the situation, treat my lawn and explained what Tee Time would do to make things right in the futureTo date, I have received my treatments as scheduled with no issuesI cannot speak on behalf of the problems we had experienced with their Customer Service because I have had no need to contact them, but the Operations Manager told me to call him directly in the future if I experience any problems with Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meWe have corresponded with Eric and have resolved the issueThank you for your assistance Sincerely, Stephen T [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/07/30) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @teetimelawn.com Mr [redacted] In and 2010, we served your property for applications which included pre-emergence for crabgrass and our work was guaranteed since you were on a program (between and applications per year)through 2014, you have chosen to only allow us to perform application per year with the understanding that it would not be gauranteedThe one application did include pre-emergent but with the StLouis weather, we chose to do for our clientsAs you know, grass is a living organism and different weather and cultivation practices effect the resultsThis is why we provide a strategy to our clients that comprises of a program for their lawn care needs for a yearapplication per year will not be enough to control your crabgrass and keep your lawn weed freeDifferent plants germinate at different times which is why we offer a programAs per your request on 7/24, we have cancelled your account and made it a do not solicitWe wish you the best of luck with your lawn Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, like I stated in my previous messageThis company always blames the weather and does not accept responsibility by blaming the weather I treated my lawn (with the St.louis weather) with a non-commercial crabgrass preventer for yearsI applied applicationa and it worked perfectlyNote: this was a cheap residential product!! The salespeople tell you anything to get your money, then there is no guarantee and alot of excuses made for no-shows and poor results I called years ago to cancellI was transferred to the owner or a managerHe said that he used to manage a golf course and his company and product was the best This same salesperson/ owner said that crabgrass prevention would prevent my crabgrass and fertilize it at the same timeHe said that this application would not control the weeds, but it would be perfect for crabgrass and my lawn would not have any Again, this company lacks leadership, accountability, and overall responsibility thier behavior and results I want a refund please Final Business Response / [redacted] (4000, 16, 2014/08/19) */ Mr [redacted] As I've said before, not doing a full program does not guarantee weeds or crabgrass preventionAt this point, I believe our offer of refunding the one application from and parting ways is fairI am unsure, with your statements of your feelings about our products and company, how doing applications next year actually resolves the issue Final Consumer Response / [redacted] (4200, 14, 2014/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will settle for free applications this comming spring with fertalizer and crabgrass/ weed killer Thanks and

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is temporarily satisfactory to meThe business has not been able to verify the ability to complete the prepaid services (treatments) ? prior to the end of the season as a result of the two month delay in beginning to service the property? Time will dictate that.? Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Mr T [redacted] I do apologize for the inaccurate information that Brandon provided to youI inspected the lawn on the 11thI did knock and no one answered, I finished the inspection and went to the next houseI do apologize that I did not follow upI accidentally put your information in the done folder and did not follow up with youI value your dedication to our company over the yearsI would like to make this right for youI will be giving you a call today to let you know the details. Thank you, Eric G***Operations Manager Tee Time Lawn Care.

[redacted] we do apologize we are a bit behind schedule with our treatments and we will gladly get you a refund to meet your request.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/01/17) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@teetimelawncare.com
Tee Time takes all Revdex.com complaints very seriouslyI investigated Ms ***'s complaint and only found phone
call from the number we have on the accountI then spoke with Ms*** and she was adamant that she spoke with someone in our office multiple timesUnfortunately she was unable to provide the phone number she called from thus I could not verify her statementsShe then stated that our statements said that the bill was going to effect her creditUnfortunately, none of our documents state thisI did not ask Ms *** to forward a copy of the letter but I did explain this to her and that we don't forward balances to an outside agencyLastly, she stated she had a manager's cell phone number but again she was unable to provide this to me at the timeTo resolve the complaint, although I did not have proof other than her word, I credited the balance on the account

Initial Business Response /* (1000, 9, 2014/06/03) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@teetimelawn.com
Ms*** agreed to service on 4/The first thing we were to do was aerate spots within the lawn which requires any underground
items (sprinkler system and electric dog fence) be markedWe called a few days in advance and on 4/we attempted to perform the job but both items were note markedOn 4/28, Ms *** spoke with another representative and agreed to allow us to come out Friday May at 2pm which we missed the appointment forTee Time acknowledges missing the appointment on May 2nd

Initial Business Response /* (1000, 9, 2014/05/06) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@teetimelawncare.com
I tried to call Mr*** and he would not even talk to meAlthough Mr*** claims we don't honor our gaurrantees, we
made free special visits outside of his program in and free manager visits in
Some of the items he claimed we damaged, although we didn't, we did repair for free in order to try to retain him as a clientSince the beginning of the relationship, it seems we have been unable to serve him up to his standards
I think we would both agree that weather and water directly effect all plants whether it be weeds or grassWhere we disagree is in his statement that StLouis weather has been the sameIn for example we had record rain falls when reflecting on the past years, yet we had record drought over that same time period for JulyThe goal of the extra trips were to try to solve the challenges on his lawn and obviously we have been unable to do them to his standard
Unfortunately due to the shortness of the recent conversations and his reactions, (choosing to just yell at me versus coming to a resolution) we are unable to resolve at this time as we are not responsible to resod his full lawnShould he want to discuss another resolution of some sort, we would be willing to consider itBut in the best interest of both parties, I don't believe we should work together again
Initial Consumer Rebuttal /* (3000, 11, 2014/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unbelievable!!!! I cannot fathom what is being stated as fact as I gather he truly believes he can get away from taking responsibility on matters that were in his control - but not within his expertise to handle such a situation
He states that he made "free special visits" when they were visits to correct their mistakesHe states he repaired for free damaged items when their tree and shrub chemicals did not prevent damage to the plants that were destroyedI am just trying to figure out does this company knows what "Guarantee" means??? I gather this was an item that was not guaranteed? He claims that he has tried to correct the problems - I gather aerating a yard for the three times with no results counts when he does it the first time one week after putting down a chemical that will not allow grass seed to grow, the second time that does not do a complete aeration, and the third time when the fall temperatures were hitting 35-degreesBut - as they stated, the grass seed will grow - it did not and the grass seed that did grow was bad as it has now overcome my lawn with grass that more than likely is going to be removed and new sod to replace the damage caused by this companyAt least the current company is going to try to salvage the damage, but has already told me that what this company did is unbelievable! The new company was amazed that I had a lawn service for the past two years with the condition of my lawn
Tee Time is worthless! The owner of the company hides behinds his desk and does not take responsibility whatsoever! All he does is sends out kids who have no idea what they are doing (some even admitting such who are no longer working there) and four different managers, one of which I knew was demoted, one who was fired, one who probably gave up, and the last one who was spread too thin who tried to do everything but could not keep up with my complaints as well as others within the company
I have a neighbor who lawn was in worst shape than mine two years ago right across the street and his lawn now looks like a golf course while mine is a total wreckI have shown off his lawn throughout the process to Tee Time and they are speechless and amazed that his lawn is immaculate, and mine looks like ***I guess Mother Nature did not affect his lawn! This company did not at all use proper chemicals, good grass seed, and proper management to take care of my lawnThey have "Mother Nature" to blame as I guess they can only do such as their management style is the worst!
Every time they could not figure out why the chemicals were not working - they would state to me that they needed to do a lawn analysis and took samplesNEVER ONCE was I told the results of such tests as I do not believe whatever they are stating is factual - but if it sounds good, I am sure their owner has trained his staff to state such comments and hopefully the customer will back offThe owner is worthless as shown by his commentsHe states that I yelled at him when he tries to hide behind "Mother Nature" and not take responsibility of his mismanagement of his companyI told him several times that the yard across the street looks like a golf course, and mine looks like ***
The whole company is worthlessInstead of the owner coming out himself to see the problem, he hides behind his desk and is quite proud of himself that his company has doubled in the last two years (a fact that one of his staff told me that it was too fast to handle the issues as they hired anyone with a heartbeat and was breathing - not experts that knew anything about lawn care)I would wonder how many of his customers return after two years of bad management? One year I can understand as they talked me into such, but I wonder what their turnover ratio is?
If the owner would take responsibility with his company than "camouflage" his company's mistakes and/or problems - then we all would have got alongLast year I complained to the BBC, and every time they came out, the owner was concerned that I had not retracted my statement as he "actually felt" the problems were being correctedTo this day he is still stating such
I do not accept this response as it is again indicative of an owner who should not be in the business he is in and should take responsibility of his company's lack of professionalism to handle an issue that can be easily solved - PROOF IS RIGHT ACROSS THE STREET!!!!
I gather from his comments is "I got your money - so be itThere is no guarantee to our work if we can blame someone else." I gather if he does not want to take responsibility here thru the BBC which from his statements now, he does not care, I will have to pursue other avenuesJust another sign of proof that Tee Time does not guarantee their work and does not stand behind their company!
Final Business Response /* (4000, 13, 2014/05/08) */
Mr***
I really don't believe there are any words in response to the many statements you have made about me personally or my companyI started this company as a technician and take pride in my workAs I've said before, my team and I are unable to perform anything, including communicate with you, up to your standard and for that, we should not work together
One point though, you took my response of saying your request for resolution was unfair and translated that to "I got your money so be it"I wish you would take my response at face value instead of reading into it
In the end, I propose the following resolution to your complaint, Tee Time will refund any money you spent with my companyPlease let us know if we should proceed
Final Consumer Response /* (4200, 15, 2014/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would love for this owner to come out and see for himself the damage his company has caused and the lack of follow-thru to see why I have complained with cause over the two years that I was with his service
You state you take pride in your work - but you hide behind the fact that you personally do not want to face the facts and the issues yourselfThere is a problem with communication amongst your staff and it starts with the top management - unfortunately you are it and you do not want to face the factsIf as the owner of my company, if I have to get involved personally, I do such, and if I have to go to the person's home, I do suchBut that is my management style and I take pride in what I do! I deal with people's finances and do you think that if someone is upset, that I keep on sending out staff that relays information that is not accurate
Trying to communicate is one thing, but to blame something on an issue that is so far not the truth when a home across the street went thru the same weather as I did and their lawn looks like a golf course and mine is in shambles baffles meThis is StLouis, and this area is known for the weather issuesI would anticipate professionals would be able to combat these issues that seem to materialize more often than notYou state you take pride in your work - but you hide behind the fact that you personally do not want to face the facts and the issues personallyThere is a problem with communication amongst your staff and it starts with the top management - unfortunately you are it and you do not want to face the facts
Several questions, which I do not believe are out of the question to pose to anyone in your line of work, never received an answer and you blame "statements" as that is all I can conclude from the lack of honesty from you and/or your staffLet me ask them again and see what the answers are:
Soil Analysis - was this ever done as it seemed like one was done with every other treatment as the technicians were baffled by the lack of response my yard had to the chemicals that were being placed on it
Was there numerous supervisors that came out to view my lawn, and some of those were demoted and/or gone due to the fact they could not do the job correctly?
What does "Guarantee" mean when it comes to Tree and shrubs? You state you provided something that should have not been done and I am trying to understand that comment
Your comment "The goal of the extra trips were to try to solve the challenges on his lawn and obviously we have been unable to do them to his standard." What is your standard that is acceptable?
Why was there not a proper schedule to treat the problem than to have me responsible for making sure the actions of your company were followed through? Curtis had proposed a plan - and unfortunately your staff failed to follow through as the case in point where it took three lawn aerations to get the seed down after "other chemicals" were spread so that it gave the grass seed time to growunfortunately, the last time was one week before the freeze in the winter of 2012-
I do not like people lying to me - tell me the truth and how the issue can be fixed - not throw something at it and hope that it works outDid I scream and yell, as the owner statesI will state that I did get extremely upset, and if my voice got loud, then I apologize, but to hear the rebuttals to the questions at hand to the weather - when other lawns went through the same weather and they look plush - is certainly frustrating to say the least! I would love for this owner to come out and see for himself the damage his company has caused and the lack of follow-thru to see why I have complained with cause over the two years that I was with his service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Jasen R***