Tee Time Lawn Care

MrT[redacted]? On 8/our operations manager visited your property and took appropriate measures for the fungus issue within the lawnEric then sprayed the fungus on 8/as well to ensure we com batted this issue for youPlease let us know what we can do to further assist you!? ?

We have been out to your property and we apologize for the wait this season! If there is anything else we can do for you please let me know!?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Refunds take - weeks per company policies it will be to you in that time frame!?

Ok as of today the ? balance on account [redacted] is cleared

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Jasen R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (4000, 10, 2015/04/25) */
Mr. [redacted]
After reading your statement, comparing it to the notes on the account, and verifying the billing history, the balance is a result of a misunderstanding and our inability to have a discussion with you after November 13. ...


We performed your Aeration Overseeding ($150) and your Stater Fertilizer ($45) on September 17 for a total balance of $195. At the time of the application we did not hear any concern from you otherwise we would have sent our Quality Control Manager or Operations Manager out to verify if the work was complete or not as we showed the job done. It also would have been early enough to apply the seed.
On October 24, we came out and applied your Root Rejuvenator Fertilizer Application ($45). This brought your total balance to $240 plus interest as we had received no payments.
On November 13, you contacted the office stating that we did not seed your lawn on September 17. Being that it had been 2 months since the job was done, there would be no way to physically verify if the seed was put down. We really wished you had contacted us in September when the job was done since it would have been obvious that we aerated the lawn and any issue with the seeding could have been verified and resolved. With no way to verify the work, the admin spoke to the supervisor and approved removing the additional cost of the seed ($75). This would leave you with the aeration cost of $75 and 2 Fertilizer applications of $90 and a total balance of $165. She mailed a statement of balance after the call on November 13 and we received your payment of $75 on November 21st.
Unfortunately after this point, we weren't able to speak to you about the balance in a manner that could have resolved the confusion as you chose not to discuss it but state that you were paid in full and end the calls abruptly.
While the cost of the work we did do, and that you did verify (everything except the seed) was far more than $75, we have chosen to remove the balance as we don't believe we would be able to resolve the account in any other way based on our previous attempts. We wish you the best of luck with your lawn.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

temporarily satisfactory to me. The business has not been able to verify the ability to complete the prepaid services (7 treatments)  prior to the end of the season as a result of the two month delay in beginning to service the property.  Time will dictate that. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 12, 2015/08/17) */
This has been resolved with the client and the former brush pile in the back is now being treated and the customer is still a client.
Initial Consumer Rebuttal /* (2000, 14, 2015/08/19) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)
The company contacted me to get the complete story of all of my concerns. A representative came out to my house immediately to assess the situation and resolve any issues or concerns I still had.

We have reached out to the customer several times to make sure they did recieve their refund check. We've worked very hard to protect our...

reputation and be a premier partner on the lawn. We truly apologize for the breakdown in communication regarding the turn around time for refund checks and the delay of issuing you your refund. However, our records show that your refund check of $158.40 was mailed on 5/3 deposited on 5/10. Please let us know if we can assist you on your lawn in the future.

We have been out to your property and we apologize for the wait this season! If there is anything else we can do for you please let me know!

Refunds take 4 - 6 weeks per company policies it will be to you in that time frame!

Final Consumer Response /* (450, 5, 2014/02/19) */
Re: Revdex.com Complaint Case# 94489693 (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
1 message
[redacted] Wed, Feb 19, 2014 at 3:03 PM
To: [redacted]@chicago.Revdex.com.org
Hi [redacted],
[redacted] from Tee Time has reached out to me and has...

proposed an amicable solution. The final resolution will not be until spring, but I would like to suspend my complaint for the time being. Can you help?

Initial Business Response /* (1000, 8, 2015/10/07) */
We contacted the client in early September, apologized for the drop in communication as it was unacceptable. We've worked very hard to protect our reputation and be a premier partner on the lawn. We truly apologize and hope they have...

received the refund for the money they prepaid us.
We hope to have an opportunity to work with this customer again in the future.
Initial Consumer Rebuttal /* (2000, 10, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
No verbal or written response was ever received from Tee Time acknowledging that a communication was dropped or that they were attempting to resolve my issue. I did receive a refund check in late September for the undelivered services.
I have no intention of ever utilizing their services again in the future. They were very unresponsive to my attempts to resolve the issue in a timely fashion. All that I got was the "run around" until a formal complaint was submitted to the Revdex.com.
I would like to personally thank the Revdex.com for intervening on my behalf in dealing with this business who was not interested in fulfilling their obligations.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/07/30) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@teetimelawn.com
Mr. [redacted]
In 2009 and 2010, we served your property for 4 applications which included 2 pre-emergence for crabgrass and our work...

was guaranteed since you were on a program (between 4 and 7 applications per year). 2011 through 2014, you have chosen to only allow us to perform 1 application per year with the understanding that it would not be gauranteed. The one application did include pre-emergent but with the St. Louis weather, we chose to do 2 for our clients. As you know, grass is a living organism and different weather and cultivation practices effect the results. This is why we provide a strategy to our clients that comprises of a program for their lawn care needs for a year. 1 application per year will not be enough to control your crabgrass and keep your lawn weed free. Different plants germinate at different times which is why we offer a program. As per your request on 7/24, we have cancelled your account and made it a do not solicit. We wish you the best of luck with your lawn.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, like I stated in my previous message. This company always blames the weather and does not accept responsibility by blaming the weather.
I treated my lawn (with the St.louis weather) with a non-commercial crabgrass preventer for 12 years. I applied 1 applicationa and it worked perfectly. Note: this was a cheap residential product!!
The salespeople tell you anything to get your money, then there is no guarantee and alot of excuses made for no-shows and poor results.
I called 2 years ago to cancell. I was transferred to the owner or a manager. He said that he used to manage a golf course and his company and product was the best.
This same salesperson/ owner said that 1 crabgrass prevention would prevent my crabgrass and fertilize it at the same time.. He said that this application would not control the weeds, but it would be perfect for crabgrass and my lawn would not have any..
Again, this company lacks leadership, accountability, and overall responsibility thier behavior and results...
I want a refund please...
Final Business Response /* (4000, 16, 2014/08/19) */
Mr. [redacted]
As I've said before, not doing a full program does not guarantee weeds or crabgrass prevention. At this point, I believe our offer of refunding the one application from 2014 and parting ways is fair. I am unsure, with your statements of your feelings about our products and company, how doing 2 applications next year actually resolves the issue.
Final Consumer Response /* (4200, 14, 2014/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will settle for 2 free applications this comming spring with fertalizer and crabgrass/ weed killer..
Thanks and