Tee Time Lawn Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
This is not an adequate responseThe company has not contacted me I have not received any services I want a refund for services not rendered
Sincerely,
Paula R***

Complaint: ***
I am rejecting this response because:
This is not an adequate responseThe company has not contacted me I have not received any services I want a refund for services not rendered
Sincerely,
Paula R***

***This service has been continual since last seasonIf you look at our invoices and or speak with our team our services continue from season to seasonYou had established this services lasy year with *** *** *hrough a phone conversation and paid for the service last seasonThe service
auto renewed due to our auto renewal policyPlease call for further assistance at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2015/10/07) */
We contacted the client in early September, apologized for the drop in communication as it was unacceptable We've worked very hard to protect our reputation and be a premier partner on the lawn We truly apologize and hope they have received
the refund for the money they prepaid us
We hope to have an opportunity to work with this customer again in the future
Initial Consumer Rebuttal /* (2000, 10, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
No verbal or written response was ever received from Tee Time acknowledging that a communication was dropped or that they were attempting to resolve my issue I did receive a refund check in late September for the undelivered services
I have no intention of ever utilizing their services again in the future They were very unresponsive to my attempts to resolve the issue in a timely fashion All that I got was the "run around" until a formal complaint was submitted to the Revdex.com
I would like to personally thank the Revdex.com for intervening on my behalf in dealing with this business who was not interested in fulfilling their obligations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/08/14) */
Contact Name and Title:***
Contact Phone:***
Contact Email: ***@teetimelawncare.com
Tee Time has contacting the client and resolved the scheduling issue and the client is still working with us on his lawn
Initial Consumer Rebuttal /* (2000, 8, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Within days of the case being opened, I received a call from the Operations Manager who offered no excuses for what had taken place and took full responsibility for the issues I was experiencingThe next day after the call the same Operations Manager personally stopped by to discuss the situation, treat my lawn and explained what Tee Time would do to make things right in the futureTo date, I have received my treatments as scheduled with no issuesI cannot speak on behalf of the problems we had experienced with their Customer Service because I have had no need to contact them, but the Operations Manager told me to call him directly in the future if I experience any problems with Customer Service

*** we do apologize we are a bit behind schedule with our treatments and we will gladly get you a refund to meet your request

After overlooking the account we have been out for two treatmentsIf there is something more I can do here please let me know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meWe have corresponded with Eric and have resolved the issueThank you for your assistance
Sincerely,
Stephen T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** as of 5/we are up to date and have been out to the lawn to meet your needs! At this point for any further assistance please contact *** *** and we are glad we could help solve this issue!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meWe have corresponded with Eric and have resolved the issueThank you for your assistance
Sincerely,
Stephen T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
temporarily satisfactory to meThe business has not been able to verify the ability to complete the prepaid services (treatments) ? prior to the end of the season as a result of the two month delay in beginning to service the property? Time will dictate that.?
Sincerely,
*** ***

[redacted] we do apologize we are a bit behind schedule with our treatments and we will gladly get you a refund to meet your request.?

Mr
T[redacted]? ? I do apologize for the inaccurate information that Brandon provided to youI inspected the lawn on the 11thI did knock and no one answered, I finished the inspection and went to the next houseI do apologize that I did not follow upI accidentally put your information in the done folder and did not follow up with youI value your dedication to our company over the yearsI would like to make this right for youI will be giving you a call today to let you know the details.? ? Thank you,? ? Eric G[redacted]Operations Manager? Tee Time Lawn Care.?

We have reached out to the customer several times to make sure they did recieve their refund check.? We've worked very hard to protect our reputation and be a premier partner on the lawnWe truly apologize for the breakdown in communication regarding the turn around time for refund checks and
the delay of issuing you your refundHowever, our records show that your refund check of $was mailed on 5/deposited on 5/Please let us know if we can assist you on your lawn in the future

After overlooking the account we have been out for two treatmentsIf there is something more I can do here please let me know

Mam I do see we have not been out yet, I will rush this immediately!?