Tee Time Lawn Care

Initial Business Response /* (1000, 11, 2014/12/10) */
Mrs.[redacted] contacted our company on July 7th, 2014 stating that she had noticed damage around an area of her lawn that we made an application of herbicide to. On July 10th, a representative from our company was out to the property and...

confirmed that he believed it was herbicide damage as well. At this point, our client was promised that we would remedy the situation. Our client contacted us again on July 28th, 2014, stating that weeds were still present on her property. On July 30th, we made a free service call visit to re-apply herbicide to any remaining weeds. On August 29th, we were contacted by our client again requesting that we put down sod as soon as possible. At this point in time, Tee Time began to lack in keeping in communication with our client. We returned to the property on October 4th prepared to re-sod areas, and we discovered grub damage on the lawn, and in the previously damaged areas. We applied insecticide at this time and planned to come back to apply grass seed to these areas once the insecticide had the chance to cure the problem. We returned to apply grass seed at an extremely heavy rate, to insure her problem would be fixed. When next season's weather breaks. The damage will be fixed and the lawn will be back to normal
We have resolved the lack of communication with Mrs [redacted] and she has agreed to allow us to fix the lawn (which the work has been completed). She is awaiting to ensure she is satisfied with the lawn growing in.
Initial Consumer Rebuttal /* (3000, 17, 2015/06/12) */
In file XXXXXXXX I documented my dealings with Tee Time as a result of them having killed grassy areas throughout my lawn. Once again, very sincere in their talk and a promise of action. I said I would wait to see what happened in the Spring. Since March of this year I have made two more phone calls. The one response was that they were waiting for their supplier to provide sod needed to replace my damage lawn. NOTHING has changed. I am no longer seeking repair I simply want my balance of @$70 refunded to me.
Final Consumer Response /* (2000, 22, 2015/08/20) */
Received verbal from [redacted] the case is resolved **

After reviewing the account I have spoken with our operation's manager and we will work vigorously to ensure we meet your needs from here forward.

Mr....

T[redacted]  I do apologize for the inaccurate information that Brandon provided to you. I inspected the lawn on the 11th. I did knock and no one answered, I finished the inspection and went to the next house. I do apologize that I did not follow up. I accidentally put your information in the done folder and did not follow up with you. I value your dedication to our company over the years. I would like to make this right for you. I will be giving you a call today to let you know the details.  Thank you,  Eric G[redacted]Operations Manager Tee Time Lawn Care.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/03/25) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@teetimelawncare.com
Mr. [redacted]
I looked over your cancelled account with us and want to apologize to you. You did inform [redacted] to remove your...

number on 3/11. Unfortunately he didn't follow our procedure for removing numbers and you were called again. I have removed your number from our database and marked the account "Do Not Call". I apologize for the inconvenience and am disappointed that we bothered you again. We wish you the best of luck in your lawn care needs.
Final Consumer Response /* (2000, 7, 2014/03/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the final outcome I was seeking.

Initial Business Response /* (1000, 5, 2015/05/07) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@teetimelawncare.com
Mr [redacted]
I searched our database by the address you provided but I did not find a phone number attached to that address. Could you...

please provide the phone number that was called so I can ensure to remove it. We truly apologize and want to resolve this asap. Tee Time and any of its representatives are trained to comply with Do Not Call list and we want to figure out what happend, how it happened, and resolve immediately.
Thanks
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business respondent, [redacted], asks for my telephone number so he can ensure that it is removed from the company's database.
Because of the Revdex.com's disclaimer that it may publish some or all of this response, I will send my phone number to Mr. [redacted] at the email address he provided in his response.
Final Business Response /* (4000, 12, 2015/05/29) */
I have removed this phone number from our database. We received it on an email request which must have been a mistype from the person that was actually looking for service.
In order to ensure we do not call, I have blocked Mr. [redacted]'s phone number from being dialed from our phone system.
We apologize for any aggravation as it was not intentional.
Final Consumer Response /* (2000, 14, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 9, 2015/07/21) */
Contact Name and Title:[redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@teetimelawncare.com
I believe this complaint was processed in error as we had spoken and resolved Mr. [redacted]'s concerns prior to receiving this. Also...

Mr. [redacted] is an active and satisfied client of Tee Time's.

I have spoken with Mr. R[redacted] I agreed to remove the $98 balance and resolve this issue. I think there was some confusion on what Mr. R[redacted] wanted cancelled, as he had other services with us. We have removed the $98 balance and consider this matter closed.

[redacted] ou account is indeed canceled and we have it set to such since April 25th. Any other questions regarding this account feel free to contact me!

On 7/19/2016 Tee Time Lawn Care spoke with Mr. Craig [redacted] in regards to his account. There were three applications completed at $180.00 each application. It is noted that he was to receive a call ahead informing them of the applications; however Mr. [redacted] states that his account was...

supposed to be set up to give verbal permission before any applications were completed.   The first application was completed on 06/13/2014. Payment of $180.00 for that application was received on 07/07/2014. The second application was completed on 07/14/2014. It is noted that neither Mr. [redacted] nor Mrs. Bormeyer were home at the time of the application.  The charge for this application was waived from Mr. [redacted]’s account on 01/16/2015. The third application was done on 08/14/2014. The technician performing the service did notate he spoke with the Mrs. prior to the application.  After speaking with Mr. [redacted], we did come to a mutual agreement to split the bill of $180.00 in half. Tee Time will waive all interest and the $90.00 half of the application, upon receiving payment from Mr. [redacted] of $90.

Initial Business Response /* (1000, 8, 2014/09/16) */
Contact Name and Title: Dan Manski
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@teetimelawncare.com
We have spoken Mrs [redacted] and resolved the miscommunication and the bill. She had spoken with a representative in our office...

twice and unfortunately our team member did not resolve the situation. We will be doing retraining as this is not acceptable. We wish the Brantely's the best of luck with their lawn.

Mam I do see we have not been out yet, I will rush this immediately!

Initial Business Response /* (1000, 6, 2015/08/14) */
Contact Name and Title:[redacted]
Contact Phone:[redacted]
Contact Email: [redacted]@teetimelawncare.com
Tee Time has contacting the client and resolved the scheduling issue and the client is still working with us on his lawn.
Initial...

Consumer Rebuttal /* (2000, 8, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Within 2 days of the case being opened, I received a call from the Operations Manager who offered no excuses for what had taken place and took full responsibility for the issues I was experiencing. The next day after the call the same Operations Manager personally stopped by to discuss the situation, treat my lawn and explained what Tee Time would do to make things right in the future. To date, I have received my treatments as scheduled with no issues. I cannot speak on behalf of the problems we had experienced with their Customer Service because I have had no need to contact them, but the Operations Manager told me to call him directly in the future if I experience any problems with Customer Service.

Initial Business Response /* (1000, 8, 2015/10/07) */
We contacted the client in early September, apologized for the drop in communication as it was unacceptable. We've worked very hard to protect our reputation and be a premier partner on the lawn. We truly apologize and hope they have received...

the refund for the money they prepaid us.
We hope to have an opportunity to work with this customer again in the future.
Initial Consumer Rebuttal /* (2000, 10, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
No verbal or written response was ever received from Tee Time acknowledging that a communication was dropped or that they were attempting to resolve my issue. I did receive a refund check in late September for the undelivered services.
I have no intention of ever utilizing their services again in the future. They were very unresponsive to my attempts to resolve the issue in a timely fashion. All that I got was the "run around" until a formal complaint was submitted to the Revdex.com.
I would like to personally thank the Revdex.com for intervening on my behalf in dealing with this business who was not interested in fulfilling their obligations.

Initial Business Response /* (1000, 12, 2015/01/20) */
1/19/15
Mr. [redacted]
After the first 2 applications of the year, you promptly paid your bill as you said.
On July 17 you called concerned about the application completed on your lawn. Since you have a larger lot, the machine that...

is used is a riding zero turn tractor calibrated to apply the product correctly just as we used on the first 2 applications. The Grub Control and Fertilizer were mixed together in granular form and any liquid sprayed from the machine would have been part of the spot treatment for weeds.
After our discussion, I attempted to followup on August 4th and spoke to your wife and asked that you call me back. When I didn't hear from, I came out on August 25th. Now as I read your complaint, it seems you thought I was another technician instead of the Manager. I attempted to talk to you but you seemed agitated and told me to cancel the account and slammed the door as you walked back in the house.
I do show that you called the office on 9/16 and 10/17 stating you would not pay the bill. I apologize for not calling you back after that but after feeling mistreated at your door, I was unsure how to resolve the situation.
I have credited the account and should we be able to work together again in the future, I hope we can communicate better. Best of luck with your lawn.

We have reached out to the customer several times to make sure they did recieve their refund check. We've worked very hard to protect our reputation and be a premier partner on the lawn. We truly apologize for the breakdown in communication regarding the turn around time for refund checks and...

the delay of issuing you your refund. However, our records show that your refund check of $158.40 was mailed on 5/3 deposited on 5/10. Please let us know if we can assist you on your lawn in the future.