Tee Time Lawn Care

MrT*** * On 8/our operations manager visited your property and took appropriate measures for the fungus issue within the lawnEric then sprayed the fungus on 8/as well to ensure we com batted this issue for youPlease let us know what we can do to further assist you!

Initial Business Response /* (1000, 12, 2015/01/20) */
1/19/
Mr***
After the first applications of the year, you promptly paid your bill as you said
On July you called concerned about the application completed on your lawnSince you have a larger lot, the machine that is used
is a riding zero turn tractor calibrated to apply the product correctly just as we used on the first applicationsThe Grub Control and Fertilizer were mixed together in granular form and any liquid sprayed from the machine would have been part of the spot treatment for weeds
After our discussion, I attempted to followup on August 4th and spoke to your wife and asked that you call me backWhen I didn't hear from, I came out on August 25thNow as I read your complaint, it seems you thought I was another technician instead of the ManagerI attempted to talk to you but you seemed agitated and told me to cancel the account and slammed the door as you walked back in the house
I do show that you called the office on 9/and 10/stating you would not pay the billI apologize for not calling you back after that but after feeling mistreated at your door, I was unsure how to resolve the situation
I have credited the account and should we be able to work together again in the future, I hope we can communicate betterBest of luck with your lawn

We will settle for the $that is listed if this is what can help esolve the issue

Initial Business Response /* (1000, 9, 2015/07/21) */
Contact Name and Title:***
Contact Phone: XXXXXXXXXX
Contact Email: ***@teetimelawncare.com
I believe this complaint was processed in error as we had spoken and resolved Mr***'s concerns prior to receiving thisAlso Mr
*** is an active and satisfied client of Tee Time's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Ok as of today the balance on account * *** is cleared

Tee Time Lawn Care reached
out to *** *** to discuss the account and resolve the complaintWe have made
trips out to the property this year to perform lawn applicationsTee Time
does inform all of our customers that services renew from year to year on
prepay letters which we send out in
January along with every invoice throughout
the season has the renewal noticeLastly each customer is given a preseason
call to let them know we are coming out*** *** stated she never authorized
us coming out this year as she was in the process of moving to Arizona and did
not renew our services from This miscommunication led to an outstanding
bill on the account which *** *** stated she was not paying for due to never
authorizing Tee Time to come out*** *** spoke to a Customer Service
Representative on 9/25/and stated the above concern at which time she was
told that we would credit the balance on the account and apologizedOn
10/19/2015, *** *** received a statement showing an outstanding balance of
$*** *** made another phone call to Tee Time and spoke to another
Customer Service RepresentativeThe representative misunderstood *** *** and
stated she did have to pay the outstanding bill but failed to read the note on
the account from 9/25/*** *** agreed to send a letter back to the Revdex.com
stating the above facts along with the complaint being resolved due to a
miscommunicationTee Time agreed to credit the account for $due to the
customer being told she did not have to pay for the services on her first phone
call and has resolved the complaint

*** ou account is indeed canceled and we have it set to such since April 25thAny other questions regarding this account feel free to contact me!

Initial Business Response /* (4000, 10, 2015/04/25) */
Mr***
After reading your statement, comparing it to the notes on the account, and verifying the billing history, the balance is a result of a misunderstanding and our inability to have a discussion with you after November
We
performed your Aeration Overseeding ($150) and your Stater Fertilizer ($45) on September for a total balance of $At the time of the application we did not hear any concern from you otherwise we would have sent our Quality Control Manager or Operations Manager out to verify if the work was complete or not as we showed the job doneIt also would have been early enough to apply the seed
On October 24, we came out and applied your Root Rejuvenator Fertilizer Application ($45)This brought your total balance to $plus interest as we had received no payments
On November 13, you contacted the office stating that we did not seed your lawn on September Being that it had been months since the job was done, there would be no way to physically verify if the seed was put downWe really wished you had contacted us in September when the job was done since it would have been obvious that we aerated the lawn and any issue with the seeding could have been verified and resolvedWith no way to verify the work, the admin spoke to the supervisor and approved removing the additional cost of the seed ($75)This would leave you with the aeration cost of $and Fertilizer applications of $and a total balance of $She mailed a statement of balance after the call on November and we received your payment of $on November 21st
Unfortunately after this point, we weren't able to speak to you about the balance in a manner that could have resolved the confusion as you chose not to discuss it but state that you were paid in full and end the calls abruptly
While the cost of the work we did do, and that you did verify (everything except the seed) was far more than $75, we have chosen to remove the balance as we don't believe we would be able to resolve the account in any other way based on our previous attemptsWe wish you the best of luck with your lawn

We will settle for the $that is listed if this is what can help esolve the issue.

Initial Business Response /* (1000, 5, 2015/05/07) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@teetimelawncare.com
Mr ***
I searched our database by the address you provided but I did not find a phone number attached to that addressCould you please
provide the phone number that was called so I can ensure to remove itWe truly apologize and want to resolve this asapTee Time and any of its representatives are trained to comply with Do Not Call list and we want to figure out what happend, how it happened, and resolve immediately
Thanks
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business respondent, *** ***, asks for my telephone number so he can ensure that it is removed from the company's database
Because of the Revdex.com's disclaimer that it may publish some or all of this response, I will send my phone number to Mr*** at the email address he provided in his response
Final Business Response /* (4000, 12, 2015/05/29) */
I have removed this phone number from our databaseWe received it on an email request which must have been a mistype from the person that was actually looking for service
In order to ensure we do not call, I have blocked Mr***'s phone number from being dialed from our phone system
We apologize for any aggravation as it was not intentional
Final Consumer Response /* (2000, 14, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

After reviewing the account I have spoken with our operation's manager and we will work vigorously to ensure we meet your needs from here forward.

Initial Business Response /* (1000, 8, 2014/08/07) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@teetimelawncare.com
This complaint is completely unfortunate as this person was impossible to deal withThis person spoke with different people
in our office due to the fact that a letter we had mailed to a totally different address was forwarded to their addressFor the privacy of the actual customer, I will not disclose the address we mailed the invoice toThe request to mail a letter to our customers address and hope the post office forwards it to her home again is impossible to guaranteeLet this response serve as notice that we have never worked with this person and that they do not owe Tee Time any money, just as the representatives tried to explain before

I have spoken with MrR*** I agreed to remove the $balance and resolve this issueI think there was some confusion on what MrR*** wanted cancelled, as he had other services with usWe have removed the $balance and consider this matter closed

Tee Time Lawn Care reached
out to *** *** to discuss the account and resolve the complaintWe have made
trips out to the property this year to perform lawn applicationsTee Time
does inform all of our customers that services renew from year to year on
prepay letters which we send out in
January along with every invoice throughout
the season has the renewal noticeLastly each customer is given a preseason
call to let them know we are coming out*** *** stated she never authorized
us coming out this year as she was in the process of moving to Arizona and did
not renew our services from This miscommunication led to an outstanding
bill on the account which *** *** stated she was not paying for due to never
authorizing Tee Time to come out*** *** spoke to a Customer Service
Representative on 9/25/and stated the above concern at which time she was
told that we would credit the balance on the account and apologizedOn
10/19/2015, *** *** received a statement showing an outstanding balance of
$*** *** made another phone call to Tee Time and spoke to another
Customer Service RepresentativeThe representative misunderstood *** *** and
stated she did have to pay the outstanding bill but failed to read the note on
the account from 9/25/*** *** agreed to send a letter back to the Revdex.com
stating the above facts along with the complaint being resolved due to a
miscommunicationTee Time agreed to credit the account for $due to the
customer being told she did not have to pay for the services on her first phone
call and has resolved the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

On 7/19/Tee Time Lawn Care spoke with MrCraig *** in regards to his accountThere were three applications completed at $each applicationIt is noted that he was to receive a call ahead informing them of the applications; however Mr*** states that his account was
supposed to be set up to give verbal permission before any applications were completed The first application was completed on 06/13/Payment of $for that application was received on 07/07/The second application was completed on 07/14/It is noted that neither Mr*** nor MrsBormeyer were home at the time of the application. The charge for this application was waived from Mr***’s account on 01/16/The third application was done on 08/14/The technician performing the service did notate he spoke with the Mrsprior to the application. After speaking with Mr***, we did come to a mutual agreement to split the bill of $in halfTee Time will waive all interest and the $half of the application, upon receiving payment from Mr*** of $90.

***This service has been continual since last seasonIf you look at our invoices and or speak with our team our services continue from season to seasonYou had established this services lasy year with *** *** *hrough a phone conversation and paid for the service last seasonThe service
auto renewed due to our auto renewal policyPlease call for further assistance at ***

Initial Business Response /* (1000, 12, 2015/08/17) */
This has been resolved with the client and the former brush pile in the back is now being treated and the customer is still a client
Initial Consumer Rebuttal /* (2000, 14, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
The company contacted me to get the complete story of all of my concernsA representative came out to my house immediately to assess the situation and resolve any issues or concerns I still had

*** as of 5/we are up to date and have been out to the lawn to meet your needs! At this point for any further assistance please contact *** *** and we are glad we could help solve this issue!