TeleCheck Services, Inc.

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" type="#_x0000_t202" o:spid="_x0000_s1026">
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
[redacted]
IN ALL FUTURE CORRESPONDENCE                 
March 21, 2016
 
 
 
 
IMPORTANT NOTICE CONCERNING ELECTRONIC COMMUNICATIONS
 
By communicating through the Revdex.com's secured, automated complaint system, you AUTHORIZE TeleCheck to obtain and communicate your personal financial information and personal information to you and the Revdex.com via electronic mail.  If you do not wish to communicate via electronic methods, please call TeleCheck directly at the numbers appearing below, or write to TeleCheck at the address listed below.
 
[redacted]
[redacted]
[redacted]
 
 
 
RE: Consumer Dispute; Additional Information Required
 
Dear [redacted] ,
 
On March 14, 2016, you contacted TeleCheck in order to dispute certain information in your file with TeleCheck.  At that time, you provided us with the following identifying information:
 
Consumer Name & Address
 
Based upon the identifying information you provided to us, we have investigated our records, but cannot determine the information reported by TeleCheck that you disputing. 
 
We want to promptly assist you in correcting any inaccurately reported information in our files.  At this time, however, we have not received sufficient documentation to conduct an investigation. With more identifying information from you, we will be able to search our records more thoroughly.  Once we receive the additional documentation or information indicated below, we will initiate reinvestigation promptly to address your concerns:
 
__X__   A copy of your driver’s license or other state-issued identification document
__X__   A copy of a voided check from the account in question
 
We ask that you also include any other documentation that you believe would assist TeleCheck in investigating your dispute. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
 
In order for us to reinvestigate your dispute, please send the requested information and documentation with a copy of this correspondence to: TeleCheck Services, Inc., P. O. Box 4513. Houston, Texas 77210-4513.
 
If you have any additional questions:  Please contact the Resolutions Department at (888) 612-7431 Monday-Friday 8:00 a.m. to 5:00 p.m. CT.
 
ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE OR A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK MUST BE INCLUDED.
 
Thank you for working with TeleCheck to maintain the accuracy of your file.
 
 
 
Sincerely,
 
Salante [redacted]
Resolutions Department
 
 
cc:  Revdex.com of Metropolitan Houston
       Attention: Dispute Resolutions Department
       1333 W. Loop South, Ste. 1200
       Houston, TX 77027
                                        ...⇄  
 
I also attempted to contact you by phone today around 9am CST.                                                                ...⇄                                         ...⇄
[redacted]

Mr. Johnson,
 
We want to promptly assist you. I attempted to speak with you by telephone this afternoon, however you were not available.  At this time, we have not received sufficient documentation to research your complaint. With more identifying information from you, we will be...

able to search our records more thoroughly.  Once we receive the additional documentation or information indicated below, we will promptly address your concerns:
 
__X___   A copy of your driver’s license or other state-issued identification document or you may contact me directly to provide this information
__X___   A copy of a voided check from the account in question or you may contact me directly to provide this information
 
We ask that you also include any other documentation that you believe would assist TeleCheck. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
Thank you for your consideration in this matter.  Please feel free to call me directly at the phone number provided below should you have any additional questions or concerns.  I am available from 8:30 a.m. to 5:00 p.m. Central Standard Time; Monday- Friday.
 
Velvet W[redacted]
1-800-927-0599  Ext. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Regards,
  [redacted] claimed that he would flag this in dispute, and assured me that this would allow me to open the checking account that  I needed, immediately.  So, since I believed his lies, I wasted more time, and looked like a fool when I tried to open an account again.

Dear Ms. [redacted],
Please find enclosed in this response another copy of the Electronic Signed Receipt, as well as a Return Trace ID number that [redacted] assistance your financial institution's ACH department in researching this matter of the return ck#[redacted].  Also included is other information pertaining to your last rejection response. 
Sincerely
[redacted]
 
8:30 a.m. to 5:00 p.m. C.S.T.

[redacted]
 
We want to promptly assist you. I attempted to speak with you by telephone on the afternoon of December 9, 2015 however you were not available. At this time, we have not received sufficient documentation to research your complaint. With more identifying information from...

you, we will be able to search our records more thoroughly.  Once we receive the additional documentation or information indicated below, we will promptly address your concerns:
__X___   A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___   A copy of a voided check from the account in question or you may contact me directly with that additional information 
 
We ask that you also include any other documentation that you believe would assist TeleCheck. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
Thank you for your consideration in this matter.  Please feel free to call me directly at the phone number provided below.  I am available from 8:30 a.m. to 5:00 p.m. Central Standard Time; Monday- Friday.
Velvet W[redacted]

Hi Ms. [redacted],
Thanks for taking time to speak with me today.  Per our conversation, you were receiving TeleCheck risk declines due to a lack of check writing history at a TeleCheck merchant.   I may be able to make updates to your account to reduce the possibility of you...

receiving risk declines.  Please give me a call back at phone number 888-612-7431 ext 2306130, and provide me with the denial record number that you were given. 
Thanks,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Dear Ms. [redacted], 
If the Bank Statement was forwarded through the Better Business Portal, the same process can be applied to the Affidavit. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do not accept your terms of me sending my personal information like my drivers license. I did that yesterday I gave all my information to telecheck and they stoked my identity and thank god my bank recovered the amount and filed an investigation towards telecheck. Also if you [redacted] telecheck you might be surprised how awful telecheck is all negative review. I'm not going to be a victim again I'm going to keep filing a complaint towards this matter. I've read so many people like myself get caught up with identity thief. As far as I'm concern [redacted] is aware of this and is also taken matters into their own hands.

[redacted],
 
We want to promptly assist you. I attempted to speak with you by telephone this morning however, you were not available. At this time, we have not received sufficient documentation to research your complaint. With more identifying information from you, we will be able...

to search our records more thoroughly.  Once we receive the additional documentation or information indicated below, we will promptly address your concerns:
 
__X___   A copy of your driver’s license or other state-issued identification document or you may contact me directly to provide this information
__X___   A copy of a voided check from the account in question or you may contact me directly to provide this information
 
We ask that you also include any other documentation that you believe would assist TeleCheck. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
Thank you for your consideration in this matter.  Please feel free to call me directly at the phone number provided below.  I am available from 8:30 a.m. to 5:00 p.m. Central Standard Time; Monday- Friday.
 
Velvet [redacted]
1-888-612-7431  ext. 2306129

Dear Ms. [redacted],
I attempted to contact you via telephone today at 217-827-5578 the phone provided in your complaint and was advised that this was not the correct number.    
We want to promptly assist you.  At this time, however, we have not received sufficient...

documentation. With more identifying information from you, we will be able to search our records more thoroughly.  Once we receive the additional documentation or information indicated below, we will promptly to address your concerns:
__X___   A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___   A copy of a voided check from the account in question or you may contact me directly with that additional information 
 
We ask that you also include any other documentation that you believe would assist TeleCheck. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
Thank your for your consideration in this matter.  Please feel free to also call me directly at the phone number provided below.  I am available from 8:30 a.m. to 5:00 p.m. Central Standard Time
David [redacted]
1800 927 0599 opt. 1, ext 5433

Dear [redacted],
Attempts have been made to contact you via telephone but have been unsuccessful.  Please be advised that a refund in the amount of $50.00 was requested, and then processed on April 21, 2015,and you should receive it within 72 hours back into your account.  This was...

done as a courtesy based on the fraud information you provided. 
Furthermore, your checking writing history has been placed back at the status it previously was.   Should you need any further assistance you may contact me directly at the phone number provided below. 
Kind Regards,
[redacted]
[redacted]
Between 8:30 a.m. and 5:00 p.m. C.S.T

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  It was our understood from the telephone conversation that Telecheck will not reject or decline acceptance of checks tendered by [redacted].

RE: [redacted] - April 10, 2016 - $63.22 – [redacted]
 
Dear [redacted],
 
Thank you for allowing me to speak with you this morning regarding your check denial to [redacted]. I explained to you the possible reasons for your decline however; you will find a more detailed explanation of the...

denial below.
 
The above-referenced check was submitted by [redacted] to TeleCheck for review and pre-acceptance.  Based on our process for determining the risk level associated with the check, we issued a risk based decline (referred to by TeleCheck as a “Code 3”).
 
Please be assured that a “Code 3” does not indicate the presence of unpaid debt in TeleCheck’s data systems, nor does it indicate insufficient funds in your checking account, as TeleCheck does not verify account balance. A Code 3 is not reported to third-party consumer reporting agencies and in no way reflects negatively on your credit status. Rather, TeleCheck’s analysis of the transaction revealed indicators that have been historically and statistically associated to a high degree with fraudulent check transactions.
 
In the case of the above referenced check, the transaction was declined primarily because of:
 
Recent transaction activity is not within your usual check writing patterns
The amount of this transaction indicates a higher level of risk
This account or ID has not built up sufficient history in our system to support approving this transaction
 
Additionally, as I advised during our telephone conversation, in most cases it is possible to overturn a Code 3. As long as we can verify with your bank that the funds are available, we can assist you with the approval of your transaction.
 
We sincerely regret any inconvenience or embarrassment you may have experienced as a result of this determination.  The changing marketplace has produced new and greater risks for merchants.  TeleCheck’s transactional risk analytics is a response to merchants’ need for reduction of risk and losses from identity theft and fraud related to check acceptance.  These services benefit merchants and consumers by preserving payment options and reducing costs. 
 
Thank you for your patience as we work to reduce fraud-related losses and safeguard the check acceptance process.  You can learn more about our risk analytics by visiting [redacted] 
 
Please feel free to call me directly at the phone number provided below.  I am available from 8:30 a.m. to 5:00 p.m. Central Standard Time; Monday- Friday.
 
Velvet W[redacted]
1[redacted]  [redacted]

Ms. Young, 
 
We want to promptly assist you.  At this time, we have not received sufficient documentation to research your complaint. With more identifying information from you, we will be able to search our records more thoroughly.  Once we receive the additional...

documentation or information indicated below, we will promptly address your concerns:
 
__X___   A copy of your driver’s license or other state-issued identification document or you may contact me directly to provide this information
__X___   A copy of a voided check from the account in question or you may contact me directly to provide this information 
 
We ask that you also include any other documentation that you believe would assist TeleCheck. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
 
Thank you for your consideration in this matter.  Please feel free to call me directly at the phone number provided below.  I am available from 8:30 a.m. to 5:00 p.m. Central Standard Time; Monday- Friday.
 
Velvet W[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business explained that they had a mapping error in their system and letters were sent to incorrect names. They have cleared any negative reports associated with my name.Thank you for your assistance.Sincerely,[redacted]

[redacted]
 
We want to promptly assist you.  I attempted to reach you by telephone this morning at the number provided in your complaint however, there was no answer. At this time, we have not received sufficient documentation to research your complaint. With more identifying...

information from you, we will be able to search our records more thoroughly.  Once we receive the additional documentation or information indicated below, we will promptly address your concerns:
 
__X___   A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___   A copy of a voided check from the account in question or you may contact me directly with that additional information 
 
We ask that you also include any other documentation that you believe would assist TeleCheck. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
Thank your for your consideration in this matter.  Please feel free to also call me directly at the phone number provided below.  I am available from 8:30 a.m. to 5:00 p.m. Central Standard Time; Monday- Friday.
 
Velvet W[redacted]
1-888-612-7431  ext. 2306129

We are providing the following update on this complaint......I have been refused to cash a second check by TeleCheck . I filed a Revdex.com complaint [redacted]. Id #[redacted] TeleCheck is interfearing with my rights as a consumer to purchase products. Their information collecting process is flawed. I have...

contacted Telecheck on both occasions of refusing my personal check. They refuse to correct their problem or offer a resolution. This company is has caused me to walk out of 2 grocery stores with out being able to cash a check. I have no credit problems or payment problems.This company is forcing me to call business's to ask if they use TeleCheck. This company is forcing me to travel extra miles to use a grocery store that does NOT use TeleCheck. I want TeleCheck to quit refusing my personal checks. I have a history, they just haven't found it.??

Dear Mrs. [redacted],
Thank you for opportunity in speaking with me this evening.  Once you speak with your check printing and/or financial institution, please give me a call back. 
Kindest Regards,
[redacted]
[redacted]
8:30 a.m. to 5:00 C.T.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.