TeleCheck Services, Inc.

My father has a rep payee account and changed banks, I wrote a check from his account for groceries, telecheck denied it. I called and explained the situation, they said they would verify the account and correct it. A few weeks later I take him to get groceries again and guess what, denied. I call again and am told the same thing!
So they want to keep denying his checks for groceries, and will not help me resolve the situation at all. He has enough issues and stress that he does not need to worry about rather he can get groceries.

I have called them several times and the keep telling me they will fix it and don't. Now they are telling me they cant. that he needs more history, so I ask, how does he get history if you deny all his checks. Guess what no answer.

The fact they this company cant communicate with a bank to see that it is a valid new account or empathize/consider the circumstance that people, especially older people have to go through is just wrong. There is no excuse for them not making an effort to correct the situation or for that matter for them to feel as though they above even trying is just wrong.

Shame on them and shame on any company that uses them! That includes Meijer!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
Tomorrow, I will address this issue with an organization that is familiar to you It is my responsibility to notify the Federal Trade Commission of this whole story, so that the agency is aware of your deliberately damaging actions, and irresponsible behaviors Despite the agency's complaint that you are known for not following proper dispute procedures, and that TeleCheck fails to follow reasonable procedures to assure the maximum possible accuracy of the information it provides to its merchant clients as required by the Fair Credit Reporting Act (FCRA), and fails to promptly correct errors on consumers’ reports, you persist! Why do you continue to present the receipt with an approval code as proof that I owe you money? The last time I looked, a four digit ECA code is an approvalAs far as your suggestion to check with my bank, I already have a printout in my possession that shows no history of this, the vendor has no knowledge, and the vendor's bank is unaware of any insufficiency in my accountSo, despite all this, I should just give in to your demands? After I make my report to the FTC, I believe I will consider the viability of further action against your company, and any individuals that have played a role in this extortion attempt, because I am really tired of this stupidityThis last communication definitely does not resolve matters.Respectfully,Dr*** B***, *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Telecheck states that the reason for the decline is " This account or ID has not built up sufficient history in our system to support your recent transaction activity." How much history is needed? The following checks have been presented @ *** *** Equipment on the same account since 2015: Check# ***, 05/24/$209.12, #*** 10/24/$224.37, #*** 11/01/$73.78, #*** 11/01/$32.09, #*** 01/03/$231.51, #*** 02/28/$173.59, #*** 05/17/$How much history is required??? This is the same generic answer received over and overIf there is not enough history why were the other checks accepted without a problem? We will not consider this matter resolved until this has been addressed and will not conduct business with any merchant we are aware that uses Telecheck as a vendor
Regards,

Dear Ms***
Thank you for the opportunity in speaking with me today. As per our discussion, I will await your information you indicated you will be mailing out to my attention. Once I receive that documentation, I will research this matter and provide my findings to
you.
And please if I may be of any further assistance do not hesitate to contact me at *** *** *** ext***, I am available Monday through Friday from 8:a.mto 5:p.mC.T. And if I am unvailable, please leave a message with the representative who may answer your call.
Kind Regards,
David F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I was able to write the checks to *** and *** because I have had to limit my shopping so I don't write more than checks because that seems to be the amount of checks I can write before being rejected even though there is money in the bank accountNow you are suggesting that I go through the checkout line twice? The first time after going through the checkout line if my check rejects, take all my stuff and back away and call so that you can verify that I have funds available, and then get back in line and start all overThat is a totally unreasonable request! I should not have to spend all of that time in line because your system deems how many checks I can writeAgain I go back to its my account and I haven't written any bad checksI should be able to write as many checks as I want without worrying whether it's going to reject or not

MsPasuca,
We want to promptly assist you. I attempted to speak with you by telephone today however, you were not availableAt this time, we have not received sufficient documentation to research your complaintWith more identifying information from you, we will be able to search
our records more thoroughly. Once we receive the additional documentation or information indicated below, we will promptly address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly to provide this information
__X___ A copy of a voided check from the account in question or you may contact me directly to provide this information
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank you for your consideration in this matter. Please feel free to call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time; Monday- Friday
Velvet ***
1-888-612-7431 ext

Dear Ms***,
As per our conversation and the written response provided, TeleCheck can not provide you with the assurance your check transactions will be approved. There is no pre-determinating whether or not a transaction will or will not be approved until its processed at the point of sale.
The only assurance TeleCheck can verify is that your file does reflect a positive status. However, this is not a guarantee your transaction will be approved, this only confirms your transasction will not receive a negative response.
I attempted to establish if you had any previous check writing history based on your previous bank account and license you had, however neither of those pieces of information were not provided and/or available to you anymore. I requested the previous information in an effort to determine if a possible migration of that previous information to your current information could be done. There have been cases, and this is on an individual's file basis, where the migration does aid in lessening the likelihood of the risk declines from occuring.
As per our conversation, I offered my phone number and extension to you should you need assistance on obtaining an authorization for a check transaction.
Our Hours of Operations are 8:a.mto 5:pmC.Tand we are available Monday through Friday.
Kind Regards,
David ***
ext***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Dear Mrs***, I attempted to contact you via telephone at *** *** ***, but received a recording indicating the phone number provided was disconnected.If you would please provide the information requested I will gladly research this matter for you and respond accordingly. You may contact me
at 1-888-612-ext*** I am available Monday - Friday from 8:a.mto 5:p.m.Kind Regards, David ***

Hi Mr***,
Thanks for taking time to speak with me today. It's great to hear that your TeleCheck issue has been resolved. If you experience any further check writing difficulties please give me a call at phone number 888-612-ext#
Thanks,
Sal

Dear Ms***,
I attempted to contact you today *** ** *** at 11:a.mCentral Standard Time and received a recorded response indicating you were not available, and I was unable to leave a message for a return call.
I need further understanding of your matter, along
with personal identifiers to research your complaint. I would like to add TeleCheck does not report to any of the Credit Bureaus.
And based on your complaint, if you are in fact having to clear up your credit report, your information may be being reported from another source other than TeleCheck as well as being reported to TeleCheck.
Will you please call me directly at *** *** *** opt1, ext so I may obtain the additional informaiton necessary to attempt to rectify your matter.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
There are not open hours for check approval if I have another problem with my checks being accepted - because of the way I was treated at the grocery store I have not shopped with this grocery store and I have been shopping there for over yearsTelecheck does not have a relationship with banks so how can they accept or deny my checks? The Telecheck company needs to take a closer look at the way they approve and deny checks and until then I will not be satisfied with Telecheck. Revdex.com, take a look at the top complaints and reviews against Telecheck with *** ***
Regards, *** * ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Dear Mrs***,
I appreciated the opportunity in speaking with you today. And wanted to confirm the conversation we had regarding the risk denials that have occurred, as well as re-iterating some measures I took in re-instating your check writing status back at where it was before
TeleCheck Services, Increceived notification of a returned item labeled as Stop Payment for reference number *** on your account ending in 2146.
I wanted to apologize for any inconvenience you encountered bringing resolution on that matter of the stop payment. And I want to assure you that I do take my complaints seriously and do whatever within my control to assist and resolve matters as they arise.
You have my direct phone number if for any reason you need my assitance do not hesitate to contact me direclty.
Kind Regards,
David ***
*** *** *** *** ** *** ***

Dear Ms***,
If you are unable to forward the Affidavit of Fraud through the Revdex.com portal. it can be Fax to my direct fax number at *** *** *** or mail to *** *** *** *** *** * *** *** ** ***-both can be addressed to my attention
Sincerely,
*** ***-***

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" type="#_x0000_t202" o:spid="_x0000_s1026">
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
***
IN ALL FUTURE CORRESPONDENCE
October 21,
IMPORTANT NOTICE CONCERNING ELECTRONIC COMMUNICATIONS
By communicating through the Revdex.com's secured, automated complaint system, you AUTHORIZE TeleCheck to obtain and communicate your personal financial information and personal information to you and the Revdex.com via electronic mail. If you do not wish to communicate via electronic methods, please call TeleCheck directly at the numbers appearing below, or write to TeleCheck at the address listed below
*** ***
*** *** *** **
***, ** ***
RE: Consumer Dispute; Results of Reinvestigation
Dear *** *** ,
Please be advised that a reinvestigation of the disputed debt(s) below has been completed and that TeleCheck records indicate that the debt listed below has been satisfied. Accordingly, the item has been modified to reflect this paid status. The following is a consumer report based on your file as it was revised as a result of this reinvestigation:
Consumer Name
Bank Number
DL
SSN
Check No/
Record ID
Check Date
Payee
Amount
Status
*** ***
BN***?
n/a
n/a
9/11/
*** ***
$
Modified
TeleCheck regrets any frustration you may have experienced as a result of this matter, as well as for the difficulty you encountered in obtaining a resolution to this issue
NOTICE: At your request, we will provide a description of the procedure used to determine the accuracy and completeness of the information to you, including the business name and address of any furnisher of information contacted in connection with such information and the telephone number of such furnisher, if reasonably available. You have the right to add a statement to your file disputing the accuracy or completeness of the information contained therein. If a determination has been made that the disputed information was inaccurate or cannot be verified, you have the right to request that TeleCheck provide notification of deletion or modification of the inaccurate or unverifiable information to any person specifically designated by you who has, within two years prior to the date of such request received a consumer report for employment purposes, or within six months prior to the date of such request received a consumer report for any other purpose, which contained the deleted or modified information. If you file a statement of dispute, you have the right to request that TeleCheck provide a copy of the statement of dispute, or clear and accurate codification or summary thereof, to any person specifically designated by you or your client who has, within two years prior to the date of such request received a consumer report for employment purposes, or within six months prior to the date of such request received a consumer report for any other purpose, which contained the disputed information. If disputed information has been deleted and is later reinserted in the file, TeleCheck will notify you, in writing, of this action within business days of its occurrence
If you have any additional questions: Please contact the Resolutions Department at (*** *** Monday-Friday 8:a.mto 5:p.mCT
ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE OR A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK MUST BE INCLUDED
Sincerely,
*** ***
Resolutions Department
***
cc: Revdex.com of Metropolitan Houston
Attention: Dispute Resolutions Department
WLoop South, Ste
Houston, TX
This letter confirms our discussion on October 21, regarding your account reflecting a positive status and your check writing history rating being restored

Dear *** ***,
We want to promptly assist you. At this time, however, we have not received sufficient documentationWith more identifying information from you, we will be able to search our records more thoroughly. Once we receive the additional documentation or information
indicated below, we will promptly to address your inquiry:
__X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___ A copy of a voided check from the account in question or you may contact me directly with that additional information
We ask that you also include any other documentation (receipts, print-outs, etc.) that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank your for your consideration in this matter. Please feel free to also call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time
*** ***
*** *** *** *** ***

Dear Mr.***,
Thank you for the opportunity in speaking with me today. As you indicated during our conversation, you had taken other avenues in resolving this matter. I apologize for any inconvenience you may have experienced as a result of your check transaction denial, and if I or
TeleCheck may be of any further assistance please do not hesitate to call.
Knd Regards,
David ***F*
- Consumer Resolutions Department Phone Number
Department Hours are 8:a.mto 5:p.mC.T

Mr***,
Thank you for giving me the opportunity to speak with you by telephone on January 4, We want to promptly assist you in resolving your complaint. At this time however, we have not received sufficient information to research your complaintBecause you are unwilling
to provide TeleCheck additional information to locate your file, we are unable to research your claim
With more identifying information from you, we will be able to search our records more thoroughly. Once we receive the additional documentation or information indicated below, we will promptly address your concerns:
__X___ A copy of a voided check from the account in question or you may contact me directly with that additional information
__ X__ Denial Number provided at the time of the decline
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank you for your consideration in this matter. Please feel free to call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time; Monday- Friday
Velvet W***
1-888-612-7431 ext