TeleCheck Services, Inc.

Dear [redacted],
We want to promptly assist you.  At this time, however, we have not received sufficient documentation. With more identifying information from you, we will be able to search our records more thoroughly.  Once we receive the additional documentation or information indicated...

below, we will promptly to address your concerns:
 
__X___   A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___   A copy of a voided check from the account in question or you may contact me directly with that additional information 
 
We ask that you also include any other documentation that you believe would assist TeleCheck. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
Thank your for your consideration in this matter.  Please feel free to also call me directly at the phone number provided below.  I am available from 8:30 a.m. to 5:00 p.m. Central Standard Time
David F[redacted]
[redacted]

Dear [redacted],
Thank you for taking the time out today to speak with me.  As I indicated during our discussion I explained a number of factors that would cause TeleCheck risk decline code to generate. 
Based on that determination the risk decline occurred primarily due to little history in TeleCheck system.  I have overturned and cleared out  those risks declines that occurred previously. 
And if for any reason you need may any further assistance please feel free to contact me directly at the phone number I provided to you.  Or contact my department directly between the hours of 8:00 am to 5:00 pm Central Standard Time Monday through Friday. 
Kind Regards,
David F[redacted]
[redacted] [redacted]
or
[redacted] - Consumer Resolutions Department

Dear Mr. [redacted]
Thank you for the opportunity in speaking with me today.  As it was discovered the informaiton (collection notices) were not intended for yourself, but rather for your son [redacted] 
As we discussed based on the information provided, [redacted] would need to be contacted for any further collections information and/or resolution.  I did advise you that the information has been cleared in TeleCheck system. 
At this time TeleCheck deems the matter as closed.  Please at your convenience notify the Revdex.com that that matter has been resolved so that they may close the issue as resolved. 
If I can be of any further assistance in the future please do not hesitate to call me directly.
[redacted]
[redacted]

Dear Ms. [redacted],
I appreciated the time you took in speaking with me on March 27, 2015.  As we discussed I have requested a copy of the Electronic Signed Receipt with regards to your complaint.  Once I have obtain that information it will be forwarded to you for your review...

along with a confirmation as to your file status once this dispute has been completed. 
Kind Regards,
[redacted]

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">
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
[redacted]
IN ALL FUTURE CORRESPONDENCE                 
January 22, 2016
 
 
 
 
IMPORTANT NOTICE CONCERNING ELECTRONIC COMMUNICATIONS
 
By communicating through the Revdex.com's secured, automated complaint system, you AUTHORIZE TeleCheck to obtain and communicate your personal financial information and personal information to you and the Revdex.com via electronic mail.  If you do not wish to communicate via electronic methods, please call TeleCheck directly at the numbers appearing below, or write to TeleCheck at the address listed below.
 
[redacted]
[redacted]
[redacted]
 
 
 
RE: Consumer Dispute; Additional Information Required
 
Dear Ms. [redacted],
 
On January 21, 2016, you contacted TeleCheck in order to dispute certain information in your file with TeleCheck.  At that time, you provided us with the following identifying information:
 
N/A
 
Based upon the identifying information you provided to us, we have investigated our records, but cannot determine the information reported by TeleCheck that you disputing.  An Attempt to contact you via telephone today was unsuccessful. 
 
We want to promptly assist you in correcting any inaccurately reported information in our files.  At this time, however, we have not received sufficient documentation to conduct an investigation. With more identifying information from you, we will be able to search our records more thoroughly.  Once we receive the additional documentation or information indicated below, we will initiate reinvestigation promptly to address your concerns:
 
__X___   A copy of your driver’s license or other state-issued identification document
__X___   A copy of a voided check from the account in question
_____   Social Security Number
__X___   Statement of Dispute and Requested Action
We ask that you also include any other documentation that you believe would assist TeleCheck in investigating your dispute. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
 
In order for us to reinvestigate your dispute, please send the requested information and documentation with a copy of this correspondence to: TeleCheck Services, Inc., P. O. Box 4513. Houston, Texas 77210-4513.
 
If you have any additional questions:  Please contact the Resolutions Department at (888) 612-7431 Monday-Friday 8:00 a.m. to 5:00 p.m. CT.
 
ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE OR A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK MUST BE INCLUDED.
 
Thank you for working with TeleCheck to maintain the accuracy of your file.
 
 
 
Sincerely,
 
David [redacted]
Resolutions Department
 
cc:  Revdex.com of Metropolitan Houston
       Attention: Dispute Resolutions Department
       1333 W. Loop South, Ste. 1200
       Houston, TX 77027                                         ...⇄ 052813V1DIS028

Dear [redacted],
Thank you for the time you took with me to get this matter resolved.  The [redacted] letter provided is a confirmation that the item was updated to fraud status, which clears it from collections status, as well as you should not receive any type of negative response on...

your check transaction(s). 
If I may be of any further assistance please do not hesitiate to call me direcly I am available Monday through Friday from 8:30 am to 5:00 pm Central Standard Time. 
Kind Regards,
[redacted]
###-###-#### opt. *, ext [redacted]

Dear Mr. [redacted],  The attached response is a request for your company Bank Numbers listed at the bottom of  your check. That information is being requested so that we can research this matter and respond accordingly.  I also attempted to contact you via telephone and...

was unsuccessful, a message was left for a return call.  Sincerely, David [redacted] 1-888-612-7431 ext 2306116

They can't even spell my name correctly. Its not [redacted] but [redacted] Also, my account is still receiving a Code 4. There is no resolution with this company at this time.
 
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]Regards,

Dear Mr. [redacted],
TeleCheck has been in the process of reviewing the information provided.  As soon as I obtain a resolution to this matter, I will be notifying all parties involved. 
Thank you for your patience in this matter. 
David [redacted]
1888 612 7431...

ext. [redacted]
Hours of Operations
8:00 am. to 5:00 p.m.

Mrs. [redacted],
I again want to say we sincerely regret any inconvenience or embarrassment you may have experienced as a result of our Code 3 process.  As I stated per our telephone conversation, if you should need any assistance in the future with the approval of your check transactions, please feel free to call me directly at the phone number provided below. There may be some instances when this particular decline may be overturned. I am available from 8:30 a.m. to 5:00 p.m. Central Standard Time; Monday- Friday. 
Velvet W[redacted]1-888-612-7431  ext. [redacted]

Dear...

Mrs. [redacted]
I have attached a copy of the response regarding the denials you've received.  As per our conversations, I did make the adjustments to your file as I indicated to you.  Should you find yourself in need of immediate assistance and/or have any concerns, please do not hesitate to contact me as soon as possible.  If I am available I will certainly do what is within my control to assist.  Thank you again for your time on this matter.   
Kindest Regards,
[redacted]
[redacted]
Monday through Friday 8:30 a.m. to 5:00 p.m. C.T.

Dear Mrs. [redacted],
In speaking with you brielfy, and asking for the additional identifiable information requested, and your refusal to provide that additional information,  I can not assist you, as I was not provided any identifiable information to attempt to address your concerns. 
As I also attempted to explain, no identifiable information was provided to me to research your inquiry. It is also my understanding that the Revdex.com has the necessary information needed or required when filing a complaint, and to provide that information. I could be wrong, but that is my understanding. 
And the matter that 500.00 was stolen from your account? I cant address that either.  Because I don't have the whole story as to what occurred and why it occurred. I attempted to explain to you that TeleCheck only obtains information about a transaction to determine if that transaction will be approved or not.  You may want to inquiry on who that merchant was that processed that transaction for the 500.00.  And I dont have that information either.
You indicated you were a victim of ID Theft.  So I fully understand your apprehension in providing your identifiable information.  However, after rejecting my request for your additional identifibale information through the Revdex.com Portal which is also a legitimate company, and then calling me, and verifying I was with TeleCheck and in the United States,  you still refused to provide that information, and hung up when I asked for the denial number on the receipt. 
Again without your identifiable information as requested, I can not pull up your file, nor can I address your concerns.  Also, when we were speaking you mentioned that there were a number of complaints against TeleCheck.  My immediate concern was to address your complaint.  I have to have the help of the consumers to do so.  And, if necessary that includes requesting their identifiable information so that I may research the matter. 
David [redacted]
1888-612-7431 ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The lady that indicated that I would have to call them each time to get prior approval.   This sounds illegal. My sister works at the bank where this account is held.  Funds are deposited daily
[Provide details of why you are not satisfied with this resolution.]
Regards,
Marla [redacted]

Dear Ms. Newman,  Please see the attached response regarding your complaint.  Thank you for your patience in this matter, as well as the opportunity in speaking with me on this matter.  Should you need any further assistance or have any concerns regarding TeleCheck please feel free to...

contact me.   Sincerely,  David [redacted] 1888 612 7431 ext. 2306116 Hours of Operations - 8:00 a.m. - 5:00 p.m. C.T.  Monday - Friday

Dear Ms. [redacted],
I apologize I had to make a change from my first response the correct date of transasction is June 20, 2015 and not July 15, 2015.  I apologize for any confusion.
Kind Regards,
David [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,The solution proposed by Tele-Check was to have a three way conference call with them, me and a credit union rep from my credit union. Tele-Check wanted to confirm my available balance in my checking so that I could write a check that very night and Tele-Check assured me that it would be accepted. Only problem though, not only was my credit union closed but I had no desire to purchase anything that night. I was being coerced to write a check that very night even though I didn't want to go to [redacted] or to buy anything. I want my checks to be accepted when I present them but also when I want to purchase something not when Tele-check wants me to purchase something.   [redacted]

Dear Mrs. [redacted]-[redacted],
Thank you for taking the time out today in speaking with me.  As we discussed, TeleCheck has made adjustments to your file in an effort to lessen the likelihood of the risk declines from occurring.  This does not guarantee they will not occur,  should you...

need my immediate assistance please give me a call as soon as possible. 
Kind Regards,
David [redacted]l-F[redacted]
1888-612-7431 ext. 2306116

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Regards,
  I know there is no record of that check showing up, I keep trying to get someone to understand that fact.  I also have repeatedly said that I would not write a check on a closed account since that would be stupid, which I definitely am not. With that being said, this is the first mention of a question regarding my signature or not.  It assuredly is not my signature on what you forwarded to me with the acceptance code on it.

Please review TeleCheck response then forward to Mrs[redacted]

Dear [redacted],
We want to promptly assist you.  At this time, however, we have not received sufficient documentation. With more identifying information from you, we will be able to search our records more thoroughly.  Once we receive the additional documentation or information indicated...

below, we will promptly to address your concerns:
 
__X___   A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___   A copy of a voided check from the account in question or you may contact me directly with that additional information 
 
We ask that you also include any other documentation that you believe would assist TeleCheck. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
Thank your for your consideration in this matter.  Please feel free to also call me directly at the phone number provided below.  I am available from 8:30 a.m. to 5:00 p.m. Central Standard Time
[redacted] opt. *, ext [redacted]