TeleCheck Services, Inc.

Dear Mrs. [redacted],  I appreciated speaking with you on March 20, 2017.  I have gone through the process of reviewing your file and notifying our [redacted] Account Managers to make certain your information is cleared in [redacted] system as well.  This has been completed and a response is...

being processed, and will be uploaded into the Revdex.com portal for your review once completed.  Sincerely,  David [redacted] 1-888-612-7431 ext. [redacted] Hours of Operations - 8:00 a.m. to 5:00 p.m. C.T.

Dear Ms. [redacted],
The purpose of the receipt copies being forwarded to you, were for you to review the receipts.  And now that you have confirmed the signature is not yours. 
All that will be needed is an Affidavit of Fraud.  There are other terms financial institutions [redacted] call an Affidavit of Fraud, such as an R10 Affidavit.  
On this R10 Affidavit there are several options/reasons to select why the claim is being filed.  If I recollect correctly, you would select Unauthorized Transaction.  This is all something you would have to clarify directly with the bank. 
Once you have completed this Affidavit, and your Fraud Claim is honored. The completed Affidavit [redacted] be forwarded to me so your record can be updated to Fraud Status. 
I have placed your file at dispute status during this process. 
And the sooner I obtain this Affidavit of Fraud, the sooner your file can be updated to Fraud status.  This is the information that needs to be on this affidavit, check number [redacted] in the amount of $35.81 dated October 9, 2014 payable to [redacted];'s and the affidavit [redacted] list the whole the account number of the affected/compromised account. 
It is also imperative that any documentation you provide includes this reference number [redacted].   
Sincerely,
[redacted]
8:30 a.m. to 5:00 p.m. C.S.T.

Hi [redacted],
 
Thanks for taking time out of your day to talk to me on [redacted].  Per our conversation, your [redacted] banking numbers was mistakenly associated with an active debt record in TeleCheck’s system.  This technical error resulted in a decline of your check.  Please be assured that this problem has been corrected and your file has been modified accordingly.   However,  there were additional declines not related to the decline previously issued; on your [redacted] banking numbers.  The declines received on the [redacted] bank account was the result of predictive risk scoring that associated a relatively high level of risk with the transaction.  The merchant’s  decision to initially decline the transaction based upon information provided by TeleCheck was not based on evidence of unpaid debt, account balance, or other banking status, and no indication was ever given to a 3rd party that your check was unacceptable because of evidence of this nature.  I have since made additional updates to both of your accounts to help you avoid receiving these type of declines.  Lastly, I’ve also reached out to TeleCheck’s customer service/call center management team to advise them of the unacceptable service you received from agent [redacted] that disconnected the phone call during your conversation.  Please feel free to contact me at phone number [redacted] with any questions or concerns.  I’ll be glad to help.
 
Thanks,

Mrs. [redacted],
 
We want to promptly assist you. I attempted to speak with you by telephone this morning however, you were not available. I also sent you an email requesting a call. At this time, we have not received sufficient documentation to research your complaint. With more...

identifying information from you, we will be able to search our records more thoroughly.  Once we receive the additional documentation or information indicated below, we will promptly address your concerns:
 
__X___   A copy of your driver’s license or other state-issued identification document or you may contact me directly to provide this information
__X___   A copy of a voided check from the account in question or you may contact me directly to provide this information
 
 
We ask that you also include any other documentation that you believe would assist TeleCheck. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
Thank you for your consideration in this matter.  Please feel free to call me directly at the phone number provided below should you have any additional questions or concerns.  I am available from 8:30 a.m. to 5:00 p.m. Central Standard Time; Monday- Friday.
 
Velvet [redacted]
1-888-612-7431  ext. [redacted]

Mr. [redacted],
 
We want to promptly assist you. I attempted to speak with you by telephone on the morning of October 6, 2015 however you were not available. At this time, we have not received sufficient documentation to research your complaint. With more identifying information from you,...

we will be able to search our records more thoroughly.  Once we receive the additional documentation or information indicated below, we will promptly address your concerns:
__X___   A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___   A copy of a voided check from the account in question or you may contact me directly with that additional information 
 
We ask that you also include any other documentation that you believe would assist TeleCheck. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
Thank you for your consideration in this matter.  Please feel free to call me directly at the phone number provided below.  I am available from 8:30 a.m. to 5:00 p.m. Central Standard Time; Monday- Friday.
[redacted]
###-###-####  ext. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complainti did not authorize anyone to contact my bank on my behalf and the violation of information leaked will be delt with accordingly. I am sticking to the information I was given this morning that my information was " updated and I would not have any problems writing checks."!  Until this happens, there has been no resolution performed 
Regards,
 [redacted]

Dear Ms. [redacted],
Please see attached response regarding your request, as well as the reason for the denial of your transaction on October 17, 2015.
 Sincerely,
David [redacted]-F[redacted]
1888 612 7431 ext. 2306116
8:30 to 5:00 p.m. C.T.

Hi Ms. [redacted],
Thanks for taking time to speak with me today.  Per our conversation, you received a TeleCheck decline based on a negative driver license being linked to your banking numbers.  This driver license has since been disassociated from your banking numbers.  You should experience no further check writing difficulties relating to the aforementioned matter.  TeleCheck regrets any inconvenience you may have experienced as a result of the situation described above. Please feel free to contact me at ph# [redacted]0.
Thanks,
[redacted]

Dear [redacted],
I appreciate the opportunity in speaking with you today.  As we discussed please find enclosed a revised TeleCheck File Report which I processed/used your [redacted] Driver's License Number ending in [redacted] and your banking numbers ending in [redacted] to run the report. ...


We also reverified your identifiers as well as your husband's identifiers to make certain the information on file was accurate.  I have also sent a request to determine if the call you placed on [redacted] 20, 20*4 was recorded so that we can get to the bottom of what was stated to you that caused you to file your complaint.  Again I apologize for any miscommunication as well as any inconvenience you encountered.  
In closing I wanted to reiterate the denials that occurred had no bearing on the availability of funds in your account nor your creditworthness.  And I have placed your file at a preferred status in TeleCehck System in an effort to lessen the likelihood of the risk declines from occurring on your future check transaction(s). 
Thank you again for your time and consideration I did appreciate it.  And if I can be of any further assistance please don't hesitate to call me directly. 
[redacted]
[redacted] opt. *, ext [redacted] from 8:30 a.m. to 5:00 p.m. Central Standard Time

Hi Ms. [redacted],
Thanks for taking time to speak with me today.  Per our conversation, you were receiving TeleCheck risk declines due to a lack of check writing history at TeleCheck merchants.  As we discussed,  I'd like to process a funds verification on your account so that I ...

can make an update to your account to reduce the possibility of you receiving risk declines and allow you to build your check writing history.  Please give me a call at phone number 888-612-7431 ext [redacted] at your convenience so that we can make a conference call to your bank to do the funds verification.
Thanks,
Sal

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" type="#_x0000_t202" o:spid="_x0000_s1026">
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
[redacted]
IN ALL FUTURE CORRESPONDENCE                 
February 12, 2016
 
 
 
 
IMPORTANT NOTICE CONCERNING ELECTRONIC COMMUNICATIONS
 
By communicating through the Revdex.com's secured, automated complaint system, you AUTHORIZE TeleCheck to obtain and communicate your personal financial information and personal information to you and the Revdex.com via electronic mail.  If you do not wish to communicate via electronic methods, please call TeleCheck directly at the numbers appearing below, or write to TeleCheck at the address listed below.
 
[redacted] 53590
 
 
 
RE: Consumer Dispute; Additional Information Required
 
Dear [redacted] ,
 
On February 5, 2016, you contacted TeleCheck in order to dispute certain information in your file with TeleCheck.  At that time, you provided us with the following identifying information:
 
Consumer Name & Address
 
Based upon the identifying information you provided to us, we have investigated our records, but cannot determine the information reported by TeleCheck that you disputing. 
 
We want to promptly assist you in correcting any inaccurately reported information in our files.  At this time, however, we have not received sufficient documentation to conduct an investigation. With more identifying information from you, we will be able to search our records more thoroughly.  Once we receive the additional documentation or information indicated below, we will initiate reinvestigation promptly to address your concerns:
 
__X__   A copy of your driver’s license or other state-issued identification document
__X__   A copy of a voided check from the account in question
__X__   Statement of Dispute and Requested Action
We ask that you also include any other documentation that you believe would assist TeleCheck in investigating your dispute. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
 
In order for us to reinvestigate your dispute, please send the requested information and documentation with a copy of this correspondence to: TeleCheck Services, Inc., P. O. Box 4513. Houston, Texas 77210-4513.
 
If you have any additional questions:  Please contact the Resolutions Department at (888) 612-7431 Monday-Friday 8:00 a.m. to 5:00 p.m. CT.
 
ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE OR A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK MUST BE INCLUDED.
 
Thank you for working with TeleCheck to maintain the accuracy of your file.
 
 
 
Sincerely,
 
Salante [redacted]
Resolutions Department
 
 
Salante [redacted]
Resolutions Department
 
cc:  Revdex.com of Metropolitan Houston
       Attention: Dispute Resolutions Department
       1333 W. Loop South, Ste. 1200
       Houston, TX 77027
                                        ...⇄  
 
I also attempted to contact you by phone today around 4pm CST.                                                                ...⇄                                         ...⇄
[redacted]

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" type="#_x0000_t202" o:spid="_x0000_s1026">
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
23724
IN ALL FUTURE CORRESPONDENCE                 
January 25, 2016
 
 
 
 
IMPORTANT NOTICE CONCERNING ELECTRONIC COMMUNICATIONS
 
By communicating through the Revdex.com's secured, automated complaint system, you AUTHORIZE TeleCheck to obtain and communicate your personal financial information and personal information to you and the Revdex.com via electronic mail.  If you do not wish to communicate via electronic methods, please call TeleCheck directly at the numbers appearing below, or write to TeleCheck at the address listed below.
 
Haden Linington
4607 Orchard Blossom Way
Houston, TX 77084
 
 
 
RE: Consumer Dispute; Additional Information Required
 
Dear Haden Linington ,
 
On January 16, 2016, you contacted TeleCheck in order to dispute certain information in your file with TeleCheck.  At that time, you provided us with the following identifying information:
 
Consumer Name & Address
 
Based upon the identifying information you provided to us, we have investigated our records, but cannot determine the information reported by TeleCheck that you disputing. 
 
We want to promptly assist you in correcting any inaccurately reported information in our files.  At this time, however, we have not received sufficient documentation to conduct an investigation. With more identifying information from you, we will be able to search our records more thoroughly.  Once we receive the additional documentation or information indicated below, we will initiate reinvestigation promptly to address your concerns:
 
__X__   A copy of your driver’s license or other state-issued identification document
__X__   A copy of a voided check from the account in question
__X__   Statement of Dispute and Requested Action
We ask that you also include any other documentation that you believe would assist TeleCheck in investigating your dispute. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
 
In order for us to reinvestigate your dispute, please send the requested information and documentation with a copy of this correspondence to: TeleCheck Services, Inc., P. O. Box 4513. Houston, Texas 77210-4513.
 
If you have any additional questions:  Please contact the Resolutions Department at (888) 612-7431 Monday-Friday 8:00 a.m. to 5:00 p.m. CT.
 
ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE OR A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK MUST BE INCLUDED.
 
Thank you for working with TeleCheck to maintain the accuracy of your file.
 
 
 
Sincerely,
 
[redacted]ante Wise
Resolutions Department
 
 
[redacted]ante Wise
Resolutions Department
 
cc:  Revdex.com of Metropolitan Houston
       Attention: Dispute Resolutions Department
       1333 W. Loop South, Ste. 1200
       Houston, TX 77027
                                        ...⇄  
 
I also attempted to contact you by phone today around 9:15am CST.                                                          ...⇄                                         ...⇄
052813V1DIS028

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my com  
Regards,
               You had no problem rejecting my check & now you want me to prove who I am. Since you have a hold on my checking account, I would like to see a copy of the check you have in your posession that is alledgedly mine. If you can't produce it, I will assume it is a scam & take appropriate action. People just don't get their accounts blocked for no reason.  Your office is the one that put the hold on my account. You should check around there before anything else. As I said before, all of my checks have cleared & I have none outstanding. The problem seems to be at your end.

Revdex.com:
Yes David was an amazing individualGod bless his soul 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Thank you for your time and consideration, and please if I may be of any further assistance do not hesitiate to call me directly.  I am available from 8:30 to 5:00 C.S.T.
1800 [redacted]
David [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I returned the call and was told that basically nothing could be done about my complaint.  Was informed that maybe something could have been done about my check being declined had it happened mon-fri 8-5.  No reason for the decline has yet to be offered and the company has given me no guarantee that this won't happen in the future.  I recommend that anyone in my situation simply cease doing business with all companies that use telecheck services.

Dear [redacted],
Please contact me directly at [redacted] opt. 1, ext. [redacted] - I have done some research on your request and need to verify some additional information.
I have attempted to contact you directly and was unsuccessful, I was however able to leave a message with [redacted] on...

[redacted] at approximately 4:30 p.m Cemtral Standard Time. 
I would like to do anything I can to resolve your complaint.  However, a confirmation of your information is needed to ensure I have the correct understanding of not only your complaint but your identifiers. 
Please call me directly at [redacted] [redacted] [redacted] opt. 1 ext [redacted] I am available from 8:30 a.m. to 5:00 p.m. Central Standard Time.  Thank you for your time in this matter it is greatly appreciated. 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  Thank you Mr. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Just wanted to add that I talked personally with a David [redacted], who was very helpful to both of us in this matter. He talked personally to our bank which told him they had not record of the check & that do not turn a check over to TeleCheck & he spoke personally to the manager of the [redacted] store here a [redacted]. He got in touch with who he needed to at TeleCheck services & assured us that he would see the matter all the way though. We have been assured that the matter is now closed, this record has been taken care of & removed from the TeleCheck system & will not be brought back up again. He was so very kind & more companies need to hire more exceptional people like him. He was also very kind knowing that I was going through a medical issue at the time. We are very please with Mr. [redacted] & recommend that Tele-Check gives him a good review. God bless this man & thank him very much![redacted] & [redacted]

[redacted]
 
We want to promptly assist you. I attempted to speak with you by telephone on October 20, 2015, however you were not available. At this time, we have not received sufficient documentation to research your complaint. With more identifying information from you, we will be...

able to search our records more thoroughly.  Once we receive the additional documentation or information indicated below, we will promptly address your concerns:
 
__X___   A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___   A copy of a voided check from the account in question or you may contact me directly with that additional information 
 
We ask that you also include any other documentation that you believe would assist TeleCheck. The confidentiality of the information you provide is legally protected from unauthorized third party disclosure.
Thank you for your consideration in this matter.  Please feel free to call me directly at the phone number provided below.  I am available from 8:30 a.m. to 5:00 p.m. Central Standard Time; Monday- Friday.
 
Velvet W[redacted]
1-888-612-7431  ext. 2306129