Ten-X

I received a call from Auction.com that I was the winning bidder on a propertyThey demanded a $wire transfer from my bank plus a page contract signed and returned within hours! No time for attorney reviewDid as they askedWas given a contact for a 'contract specialist' who I made several calls and emails to, only responding days later with a canned responseweeks passed with no communication from themSo I called, emailed, finally they said 'oh your offer was rejected' then where is my $2500? Another weeks to get my money back! Don't let Auction.com waste your time or take your money!...stay away!

Hello Mr [redacted] , First of all, we apologize for any confusion, and I would like to stress how helping you have the best possible experience in finding and purchasing homes with Auction.com is our priority The property you are referring to is currently posted on our website, but is in fact a property being sold through our foreclosure “Trustee” live auction processThe property has not been sold, but the actual auctioning of the property has been postponed several timesPlease also keep in mind that Auction.com does not control when properties are auctioned, and delays or cancellations are a result of the decisions made by the local authority responsible for the sale of the propertiesFor further details on this foreclosed property, please contact the attorney firm (Clear Recon Corpat [redacted] )Again, we apologize for any confusion.In addition, I would like to share a link that will direct you to our [redacted] which describes in more detail how the Trustee/Foreclosure process works in California Lastly, we are proud to let you know that we do not out-source any of our customer service activities, and all Auction.com staff are located in the United StatesThank you and have a wonderful day! [redacted] ***Customer Success Department [redacted]

[redacted] , The offer that you submitted $143,was actually below the seller's reserve, and the seller does retain the right to accept or reject any offer we submit to them I apologize if this information was not clearly communicated to you during your offer process Our goal is the same as yours to have the seller accept the offers we submit to them Ultimately, that is how we help buyers like yourself make a purchase and we as a company get paid We are working closely with many different sellers to improve this process, but since these assets are not owned our company the final decision to pursue the sell rests with the seller I just tried to your reach you at both of the numbers you provided Please feel free to reach out to our customer service department and ask to speak to a supervisor and they be happy to discuss this further with you Thank you for your business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I met the reserve price and was contacted by The Company that I had won the auction This does not sound like any of the events that you describe The practice it predatory and I have filed a complaint with the California State Attorney General and the Washington State Attorney General I intend to seek an injunction against the subject property being sold until this matter is resolved to my satisfaction and name Ten-X in the action Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you for contacting me, yes, this was resolved locally yesterday The fact of the matter remains that Auction.com, nor the bank had right to list this property for sale, in any capacity, since the courthouse confirmation date which was July 2nd We cannot point fingers at who is responsible for this 'mistake' due to the number of parties involved in a foreclosure sale such as this Regardless, thank you for your attention to this matter I sincerely appreciate Auction.com responsiveness to this situation, as the advertisement of this home could have severely tarnished our ability to sell this property in the future Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The HOA is not paid off and you want to close the transactionThe contract states HOA would be paid and the seller has denied [redacted] is the worst

They use a closing co that is out of state This company over charges and lies to your face Further they use shilling techniques to drive up bid Even if you win bid they will not always honor the contract Further the contract they use is a one way contract

They lieThey are just as guilty selling item at wrong appraisal price since they have Copy of new appraisalThey bid against to jack up bidsThey are a scam

Closing department agents were rude and provided no service other than telling me to check my email and my junk email for updatesOver a month after auction close(February) and I received a signed contract(on March) from the seller with a March date....only after elevating complaint to the closing department supervisors $in escrow for over a month and I still have no closing date

We are sorry to hear that this buyer had a negative experience with our platformAccording to our records, the foreclosure deed was not recorded at the time of sale, which delayed closingAuction.com escalated the issue to the Seller on several occasions in an attempt to resolve the problem and finalize the transactionThe Buyer was given the option to terminate the transaction and receive a refund of her deposit if she no longer wished to await resolutionOur records indicate she chose to extend instead and successfully closed

Mr [redacted] ,The property address [redacted] was removed from Auction.com once we received legal notice from the beneficiary that this asset was canceled from sale on 6/11/2014.Thank you, [redacted]

Hello ***, The emails that you are receiving are part of an email campaign that is not connected to the alerts the customer service has access to turning off I sent your information over to the department that will be able to remove you from those daily emails We are currently working on a single preference center that will allow customers to contact customer service to deactivate any and all alerts based on the customer's request However, at this time it's a little more complicated We will remedy this situation as fast as possible for you Again, I apologize for the frustration you are feelingThank you for you patience while we solve this issue [redacted]

Mrs [redacted] , I was reviewing your notes and noticed that the closing supervisor has been assisting you with the closing process, but the most recent note mentioned that you have obtained legal counsel for further assistance

Mr [redacted] , I can see how that can be frustrating to you as a potential buyer The assets that are listed on our platform are brought to use by financial institutions in various stages of the distressed life cycle, and we do not control the pricing for any of these houses We do provide data on what the market is willing to offer on their assets, but those are only suggestions for them to consider in order to sell these assets.Please feel free to register for this asset and bid the amount that you were willing to offer previously during the auction The seller will have a reserve, but most will also review bids below that number and consider them for a purchase.Thank you for your interest in Auction.com

If you do business with auction.com it will most certainly be at your perilRead all the reviews on the InternetTry to find a positive one from a neutral siteIt is very hard Every negative review I read I found to correspond directly to my experience

***, After reviewing your file, I noticed that your assigned closing specialist has received your requests and has submitted them to the seller for approval Your file shows daily communication between you, the seller, and your closing specialist Unfortunately, we can only submit your requests to the seller, but the seller ultimately has to approve them Your file is scheduled tomorrow per the seller's terms, which is under days Your original concern was for this file to close quickly, and this file is scheduled to close within our day target for a cash transaction Thank you for your business with [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I received an [redacted] gift card in the amount of $My expenses incurred in this transaction are as follows: $- Title work to find that [redacted] did not have valid title to property which Auction.com should have known since they sold the property before and [redacted] cancelled the sale$- Report of previous owner's bankruptcy showing that this was filed after the foreclosure so it should not have been an issue in sale so the excuse for cancelling the sale was not accurate$- Wire transfer fee require by Auction.com to get my deposit to them the next day$- weeks of interest (6%) on $113,that had to be kept in a non interest bearing account for weeks Total: $Also I have at least hours of time invested in this propertyI usually charge $125/hr for my time (which I can prove): $ Regards, [redacted]

***,After reviewing your file, I noticed that your assigned closing specialist has received your requests and has submitted them to the seller for approval Your file shows daily communication between you, the seller, and your closing specialist Unfortunately, we can only submit your requests to the seller, but the seller ultimately has to approve them Your file is scheduled tomorrow per the seller's terms, which is under days Your original concern was for this file to close quickly, and this file is scheduled to close within our day target for a cash transaction Thank you for your business with [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I may have gotten a call assuring me that my concerns were been addressed, but I believe this is the proper place to submit your proposed resolutionsBy assuring me and whomever else reading this posting that whatever was told to me resolved the situation is silly at bestThere needs to be an admission of wrong doing and the steps that are being implementing to resolve it--as was supposedly the case in the phone call placed to meThank you for putting this in the proper medium so actions may actually be taken and not just dismissively spoken
Regards,
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The properety is IN ESCROW and listed with a REAL ESTATE AGENT last time I checked
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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