Tetco

We have been in contact with Mrs [redacted] Our landscaper installed the back flow earlier this weekLandscaping will be installed in a few weeksWe consider this issue resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I agree that some items have since been handled I do not agree with this case being resolved however I will consider it resolved once all items are completely repaired not some of them As follow up in the past was not sufficient I will not feel at ease until all items are correctedI also now have another major issue The A/C is not working and the temperature today in Central Florida was in the mid 90's I am starting to feel like this house is a lemon Constant issues since day Regards, [redacted]

We stand by our prior response

This loan was approved without the need to pay off any debt subject to the borrower’s annual salary increase of 3% (same as prior year) which is the amount that he received not the 3.5% that was anticipatedSubsequent to that approval, the customer increased his monthly credit / loan payments by an additional $per month causing his qualifying ratio to exceed approval guidelines and the need to pay off debt in order to still qualify for the mortgage loanLoan could no longer be approved by CalAtlantic Mortgage without the payoff of debt

In regards to complaint ID [redacted] , CalAtlantic Homes' response is as follows: Our goal is to deliver a home that closely matches the rendering, and while the buyer does not like the tile, it was shown in our artist’s conception and will not be changed With regard to the door sills, our customer care team called the customer prior to responding to the first inquiry, and the customer confirmed the matter had been resolved If that is not the case, the customer should call customer care and open a new service request The yard does require re-grading which we will perform Customer Care will communicate the timing and nature of the work to be done It was not our intent to imply no corrections would be made by stating the matter was considered closed

The issue is due to irrigation maintenanceIt has been addressed and removed to mitigate future issuesWe will reach out to the buyer to correct any impacts that the irrigation lines may have caused

We have been in contact with the customer and reached an agreement to resolve this situation

Customers received an Energy Star certified home and an Energy Star dishwasher and refrigeratorThere is no Energy Star label for residential ovens, ranges, or microwave ovens at this timeSee https://www.energystar.gov/products/appliances/microwaves_ovens_and_ranges No other appliances were included in the purchaseWe have discussed this with the homeowner and consider this matter closed

CalAtlantic has recently agreed to cover $5,of the cost for the Stucco I have signed a form agreeing to this and releasing CalAtlantic from my Stucco claim However, I would prefer to wait until I receive the $5,before closing my claim Regards, [redacted]

Representatives from CalAtlantic Homes met with the customer at his home on January 27, 2017, and they agreed on a repair plan CalAtlantic considers this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not been contacted by anyone nor have I been sent any copies of the paperwork that the company states I signed stating I agreed for them to pull my credit months after closing I don't recall signing this document Regards, [redacted] ***

A CalAtlantic Homes representative contacted the customer to address his concerns and further explained the settlement delays The CatAtlantic Homes representative confirmed that the customer would not be charged for options not received and addressed the other matters involving the extended delays with settlement The customer agreed with outcome of the call and thanked the CalAtlantic Homes representative for resolution The CalAtlantic Homes representative provided additional contact information if any additional questions should arise prior to closing CalAtlantic Homes considers this matter to be closed

With regard to complaint ID # [redacted] , Standard Pacific’s response is as follows:Standard Pacific has already repaired and/or replaced many of the items identified by Mr [redacted] With respect to other items, Standard Pacific has engaged subcontractors to inspect and evaluate the conditions and will be in contact with Mr [redacted] to discuss their findings and, if appropriate, schedule repairs This matter has been resolved

We have resolved this complaint with the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] MrPresident,As before mentioned, there are granite slabs available in the size of our "Gourmet Kitchen Slab" as you advertiseAgain, all your model homes had one full kitchen slabIn fact, your gourmet kitchen is what is on the front page of your warranty bookAnd again, you seem to have missed that this is what sold us your homesWe also made selection at the granite company to ensure a full slab which you led us to believeThe models you had up when we signed both do not have seamsAgain, the president did not address where the seam was placed, nor the quality of the seam once it was placed in my new homeThe seam is not of the quality that other contractors would have providedAlso it would have been placed in a better place, away from the area where our major entertaining will be and cooking will take placeMy year old father is a gourmet chef and this is where he will be all of his waking hoursSo you see, this SLAB as they advertise is VERY important to us and we even signed the contract which indicated it would be one full slab Your warranty manager, David made a comment: "Why would you close on this house with all these things left undone? I would have not closed and just let Standard Pacific keep my $earnest money?" To address this, you would have fined me daily for every day we did not closeYet you did not have a ready homeAnd you noticeable charged us a greater earnest money according to David's commentsThank you Revdex.comThe reason I had to go to arbitration here is because Standard Pacific has a management team who are biased to say that everything is completed as they should be weir standard for closing on a house is sub standard to industry in my experienceI have never had to ask Revdex.com to step in on behalf of four other new home builds I have hadI went through Standard Pacific's warranty process form the beginning contrary to what the president is implyingAs a senior citizen have to watch over so many repairs on new homes has been very stressful and frustrating and very time consumingSo much that I cannot even sit and relax to enjoy a brand new home and get settledTheir warranty company does not make appointmentsIt is stated in their own contract that we as homeowners have to be available for their appointment timesSo you can see who really honors the contractI am finding out that Standard Pacific lacks integrity in an industry that already has a biased contract that protects only the builderBut they cannot even live up to their own[redacted] ***, PD

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] While there has been movement in verbal communications of "some" information, we never have received "ANY" updated printed material and the sales person says they cannot print anything from their terminal We keep proceeding without having complete information in writing that is current or newer than the original And we are still working off the original and ONLY list we were providedWe are making decisions without the benefit of new, updated or complete information in print which as I interpret this reply they have The response we received here was not what we were expecting especially when we still can't understand why a current price and available list in print cannot be provided At this point it seems they have us in a position of either dealing with whatever we can get or quitting, but it would be interesting to see if they can provide anyone a newer printed version of what they say they can provide because we certainly cannot get one printed Can they , will they, provide an updated current printed list to ensure we have made the best decisions based on the latest information and options Seems pretty simpleWould satisfy us on the facts that all the decisions we have made with what we were told and knew about were sound based on knowing the total and current informationThank you, *** [redacted]

CalAtlantic has been in contact with the customer on several occasionsThe electrical issue has been fixed as have several other itemsIn addition, the window company is working with the customer to schedule an inspection of the upstairs windowAfter the window is fixed, we will schedule the sheetrock repair and have a painter finish the painting and caulking, both inside and out Regarding the wood flooring, in July 2015, CalAtlantic and two representatives of the wood floor company met with the customer at his home to discuss his wood floor complaintThe homeowner and the wood floor company agreed that the wood floor company would make specific repairs that the customer would like and that would be the final acceptable finishThe customer recently called the wood floor company to come out and refinish the floors again, but the wood floor company declined

We have met with this customer and are working to resolve the issuesThanks

With regard to complaint ID# [redacted] , Standard Pacific’s response is as follows:As promised to Mr [redacted] , Standard Pacific hired two outside parties to conduct inspections on the residence.An engineering firm was brought in to test his complaints of a failure in the garage slab and a building envelope specialist was retained to investigate all possible water intrusion locations The slab test was passed without incident and two points of possible water intrusion were located.In the meantime, we repaired all other issues that were brought to our attention.As of this writing, two items remain open; Cut back of the foam trim around the base of the home, then seal and paint Repaint the tested area in the garage Both of these items are scheduled for completion this week

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Ryland staff has come to discuss with usHOWEVER, they did not take care of the large areas' mold within the wall, which you can see from attachments and Also, they did not mention the hospital fee of my wife, which you can see from attachments and 4042.Our inspector came this afternoon and found several other problems, which should be taken care of before our closing the townhouseWe would provide more details later.Based on the experiences, we are not able to close this complaintAlso, the Calatlantic Company replied to us more efficiently through Revdex.com than direct contact.Best Regards, [redacted] ***