Tetco

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any updates and the company not being responsive [redacted] l, the rep that had been in contact with me, now doesn’t even reply to emails or phone calls; whereas before he would at least reply prolonging service Regards, [redacted] ***

A meeting was conducted with [redacted] and [redacted] at their residence on Saturday 2/21/to review any outstanding warranty items and to clarify warranty proceduresA comprehensive inspection took place at that time where we discussed and clarified the Standard Pacific Homes warranties of 1-year functional, 2-year mechanical and 10-year structuralAll parties recognized this is the contractual agreement A short list of items were generated to be addressed between March 9-while Mr [redacted] will be at home and will be completed at that time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Company's response fails to address the oral agreement created between us (as evidenced by the course of conduct-ordering and storing the windows)I am disappointed that the Company is relying on some provisions buried deep in its multi page boilerplate contractWith such unequal bargaining power between the parties to the contract, as well as circumstantial evidence of a breach of the duty of good faith and fair dealingI would have hoped that the Company would try to satisfy a new customer, especially since their employees seem willing to do soIn conclusion, I ask the management once more to honor the oral contract it created with meIt is a small matter for them, and I have already agreed to pay for the labor and materialsIf the Company refuses, I will likely pursue legal recourse, either individually or as part of a classAmong the hundreds of complaints online relating to the companies that merged to form the new CalAtlantic, I have noticed several attempts at certifying a class and will ask my attorney to contact the various groups and see if there are patterns that can be discernedI intend to first contact the [redacted] Law Group, LLC (the NV firm that recently certified a class to sue [redacted] homes over construction of defective homes in NV) to help me find others in Minnesota and across the country that have been similarly aggrieved with breaches of oral promisesI further intend to turn to social media to connect me with others similarly aggrieved so that, together, we may find suitable relief in Minnesota or warn others of our experiencesIn legal discovery, I will request all other complaints made against [redacted] Homes, [redacted] , and CalAtlantic so that the [redacted] Law Group and the local Minnesota Law firm(s) that help us may understand the scope of the problem, discern patterns and, work together to help persuade CalAtlantic to honor its promises Regards, [redacted]

My name is Giles Patterson, I’m Division President of Colorado for Standard Pacific Homes I appreciate the opportunity you’ve afforded us to respond to this complaint dated April 30, 2015.I assure you that Standard Pacific Homes takes matters such as these very seriously and we pride ourselves on the quality of work and customer service we provide.Item 1: “Contract does not say that I will have seams in the kitchen island granite.” All purchasers sign a natural materials addendum in which we disclose that granite counters have seams Given the size of the islands we provide, this is unavoidable No action will be taken to replace the granite.Item 2: “We do not have screens in our patio and around our house.”We have confirmed that all included screens have been provided and installed Item 3: “We do not have the upgraded padding we paid for in the master closet.”Our Construction Manager has inspected the installed carpet pad and confirmed the correct product is installed.Item 4: “We do not have door knob jams fixed”Our Construction Manager inspected the door knobs and corrections have been made Doors are operating correctly.Item 5: “We do not have the touch up paint and texture that many builders would have done already.”After inspecting with Ms***, we have contacted our Painter and all noted touch up items will be repaired This is an open warranty item which will be completed.Item 6: “We have a hole in the wall and ink markings on the wall from construction.”Similar to Item 5, this will be corrected and notice has been given to our painter.Item 7: “The sod and sprinkler system we received after closing is inferior to our neighbors, as noted by our neighbors”.Our Construction Manager has inspected the irrigation system and determined that it is installed correctly and operating correctly As a courtesy, we have requested that our Landscaper fertilize the front yard.In the future, [redacted] can contact our warranty department directly through the contact list provided her at closing and we will be happy to respond and take care of her warrantable items.I hope this concludes this matter from the Revdex.com’s standpoint.Respectfully,Giles PattersonPresident, ColoradoStandard Pacific Homes, Colorado, LLC

Thank you for your response [redacted] will continue to oversee the activity of any agreed upon repairs, as outlined by the Standard Pacific Homes Warranty Manual She will be assisted by Area Manager – Edward Ebers [redacted] will be in touch with you when she returns from vacation to schedule a time to meet with you, [redacted] and her In the meantime, please respond to [redacted] 's email dated 1/4/to allow us to continue to make positive progress toward all of our end goals

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business response is same as last timeThey are doing NOTHING to repair their shabby work Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It has been over weeks since our back yard was flooded, weeks since we submitted a bid for our damages, weeks since the plants and irrigation systems were removed (something we feel only occurred because of the insistence of HOA and CalAtlantic's necessity in turning over maintenance to HOA) and all this time, we have been receiving the same response: "We will contact you with a response." Unfortunately, this is something that we believed every time we contacted their representativesWe waited weeks to file a complaint with the Revdex.com because ultimately their promises of a response were never metAgain we waited an additional week hoping for restitution so that we could once again have our back yard back to its original conditionThey have my contact information, and after a week, we have yet to hear from anyone at the company.We are not going to accept another generic response from a large company who fails to take homeowner complaints seriouslyThese deceptive practices do not sit well with us and, if I were a current buyer, I would question the standards of a company that promotes this type of behavior Regards, [redacted] ***

We responded to the customer letting him know that we understand the frustrationDealing with living and breathing landscaping is difficult for everyone to predict and manage In lieu of the $cost, the company will cover the full replacementWe consider this matter resolved

CalAtlantic spoke to this customer about his concern and explained that the front courtyard area in question was graded to sheet drain out of the courtyard, over the walkway to the street and adding rain gutters, if desired, is the responsibility of the homeowner Gutters were not included on any of the homes with this same configuration, but were offered as an option if so desired After monitoring the situation we did not feel that the amount of standing water exceeded the Performance Standard stated in our “Homeowners Limited Warranty and Maintenance Manual” which states no ponding of water should remain more than hours after rain Once the rain stops the water drains out of the courtyard as designed, therefore this is not a construction defect

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.it has been addressed for now pavers have been repaired Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I cannot agree that the tile around the archway matches the illustrations of the homeAttached please find marketing illustrations of the home and two photos of the tile that was actually installed on the homeI would like to ask the Revdex.com to mediate this dispute by looking at the two sets of photos and advising if the illustrations of the home showed that blue Mexican tile would be installedAs further reference I also attach a photo of the color schemes offered for the outside of the home -- I chose the middle optionYou will see that color was specified for everything - house, doors, trim, roof, pavers, shutters, etcNo where does it say that blue Mexican tile would be installed -- if it had been specified I would have objected as blue tile does not match the color scheme of the house.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear I do not agree that the rendering for my house showed "colorful tile" around the archwayAttached is the photo of the Spanish elevation for my model home taken directly from Standard Pacifics websitePlease point out to me where the colorful tile around the archway is? My house is even the same color as the house in the renderingRegarding the other issues, saying that they have been passed on to someone else to handle and are therefore resolved is not a satisfactory responseAfter more than months of raising this issue and not getting any resolution this shouldn't be closed out until it is actually resolved Regards, [redacted] ***

CalAtlantic Homes has been in contact with this customer and is working towards a resolution

Even though the items mentioned in Mrs***’s complaint are not warrantable under CalAtlantic’s 10- year structural home warranty, CalAtlantic sent a 3rd Party Engineer to Mrs [redacted] s residence and determined there was in fact no structural defects in her foundation and everything related to Mrs [redacted] s request was resolved on August 9th,

In regards to complaint ID # [redacted] , [redacted] Homes’ response is as follows:Prior to Ms [redacted] 's purchase of the home (which occurred when she closed escrow on the home rather than when she entered into a purchase agreement), the finished home was presented to her during a careful Final Presentation that was conducted at the home with the [redacted] Construction Manager and Ms [redacted] The tile issue was brought up at that time and [redacted] 's response, following the investigation by the product representative, was that the tile dye lot was within industry standards and that the tile would not be replaced Ms [redacted] chose to continue with the home purchase and closed on the home.As mentioned below, the electrical outlets meet the building code and industry standards which take into consideration access to the electrical outlet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is an ongoing issue with the companyWe filed another complaint last year after their warranty representative [redacted] sent an email our saying they're cancelling the contract because we criticized their subcontractorLast year in September, we were left without A/C for over a week in the scorching weatherThe person who responded to our complaint said that they will fulfill the warranty in its entiretyThey have notIt seems to be in their opinion, they can cancel unilaterally a contract formed when we signed the contract to buy the houseWe had and continue to have problems since the beginningAttached are pictures of the condition of the houseAlso, until this day, they have not sent the person seal the cracks in the basementThe inspector recommended they seal the cracks and watchNothing happened [redacted] ignored our dozens of emails and [redacted] ignored our dozens of our text messagesWe have all the emails and text messages from the day we signed the contract to build the houseWe have all the pictures as wellI will attach a few.As for the person who responded, he has NO CLUEWhat does he mean by "we don' need to be in the house" for the roofer? NO roofer came to check the roofWhat part of this doesn't he understand?The list continues to be same: 1- Roof, chimney issue2- Squeaky floors3- Squeaky stairs, which we paid to upgrade4- The stove, counter is slanted toward the front5- Nook door insulation completely came outNot sealing at bottom6- Rotten wood in the basement, holding the house7- The trim around the house were never primed and painted, now the paint has come out in less than a yearThis is one issue that I have notified them over and over again8- The carpet getting black behind the doors from the door hardware [redacted] said he knew what to do to fix that problemHe never addressed the majority of the problemsHe would send [redacted] to do the work, he in turn walks around and always said "I don't have the supplies"9- Master window hasn't been changed, etc, etcetc [redacted] has every single requestThe problem is that every email we sent, the reply was always " [redacted] will advise"I attached some pictures for you to see.Thank you, [redacted]

We are working with the customer as well as the vendor to schedule these repairs to the customer's satisfaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No mention of expanding/contracting wood was made prior to closing, especially of the garage door surfaceActually our builder contact was terminated or resigned within weeks of our closingService followthru was terrible Regards, [redacted]

All of the items highlighted by the customer have been completedCalAtlantic considers this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [CalAtlantic is refusing to reimburse purchase price for items that are clearly defectiveAdditionally they are refusing to do a proper electrical inspection or extend the electrical warranty on our house which has a very well documented history of faulty and unsafe electrical workTheir resolution for these items is not accepted by us] Regards, [redacted]