Tetco

In regards to complaint ID # [redacted] , Standard Pacific’s response is as follows: Prior to Mr***’s complaint, Standard Pacific resolved all of his identified concerns, including re-floating and re-texturing the designated walls and ceilings in question In addition, Standard Pacific repaired the damaged crown moulding Standard Pacific considers this matter to be closed

The customer's demand for payment is not valid under his home warranty because he did not provide CalAtlantic prior notice of the problem or the repair CalAtlantic considers this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did follow the request from Standard Pacific in their last correspondence to contact [redacted] and her body [redacted] to set up a meetingI met with [redacted] and Ed for hours to discuss our concerns and how we have felt that not only has our warranty been mishandled by [redacted] but that we are concerned about the safety of our home.Our concerns were met with excuses and pushback from [redacted] about pulling a permit for the work underway in our home and no plan of how to bring our home into tolerances.We have been documenting the concerns with photos to show the rooms of our home that are outside tolerance.The structural repairs made did not fix the issues and during the repair it was discovered that an electrical wire was run improperly and was a fire, life safety hazardWe are concerned about the amount of movement in our home and it has only been months.So to this point we still do not have a plan of how to move forward, we have an HVAC repair that was not submitted to the Town of Parker fro review, permitting or inspectionOur home is not performing properly and we have one bedroom of our home that is not safe to leave an infant in because it is either too cold or too hot for her safetyWe have construction dust that was not contained and we are breathing daily which raises health concerns not to mention the housekeeping task it has created daily.We do not have confidence that Standard pacific, now Cal Atlantic, has operated in good faith to remedy our concerns in a timely manorWe have sought legal advisement concerning the structural issues, negligence and the health affects from the items referenced above.It does not feel like we are being taking seriously by Standard Pacific nor its representatives in this matterWe feel that the complaint that we brought to the Revdex.com was intended to escalate our concerns to a higher authority, instead they were kicked back to [redacted] Then her boss Ed became involved but after the Ryland merger [redacted] seems to be playing catchup on everything since he has not previously been involved [redacted] s former boss, told us that the repairs would have been made before Christmas and that we had his word “he is the bossit will get done."To say we are frustrated is an understatement, trust and confidence have been broken and we invested in his home with the expectation that things would have been built safe and that the home be comfortableWe should not have to deal with this treatment from Standard Pacific nor should our neighbors in this community Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The form (punch-list) you are referring simply acknowledges items on 6/10/needing to be addressed before closeIt does not imply nor note that the work was completed; this form is not a completion of work, rather than it's identifying the items that would be completed by close [redacted] also communicated this form and my real estate agent was also present, I never signed off or acknowledged that any of this work was complete; the house hadn't even closedRegarding the Multi-Slide door being initially addressed first as a squeak, that's how [redacted] initially described, and as mentioned over the phone, the door gradually over the course of the first 3-months of moving in, went from squeaking when opening to becoming non-functional and unable to open eventuallyAs the notes show from [redacted] , it was finally deemed that the drywall was improperly installed and was pushing down on the door frame, preventing it from opening and worsened as the house settled over timeAs per why your records show inconsistent reports to mine, I can't answer that and don't find it to be factually accuratePaul, and two other technicians/trades-men come out prior to 6/9/(which is when [redacted] got involved), in addition to the correspondence via in person, phone, and email with [redacted] , [redacted] , and [redacted] GlassRegardless, as the punch-list shows this item was first identified on 6/10/and has not been resolved, effectively making this an approximate 18-month durationI did not sign, nor verbally acknowledge it as being fixed or resolved, because it wasn't I hope this adds clarity and allows you to re-evaluate your decisionHowever, if we are still unable to come to an agreement regarding compensation, then I ask that you provide me with your legal departments contact information with whom my attorney may direct further correspondence Regards, [redacted]

We are working towards a resolution of this issue

We have been in contact with this homeowner regarding his concernThe street is a public street turned over to the City but it is still under warranty by CalAtlanticThe curb repair is planned to be done this fallWe have no set date as the contractor will do it when his curb crew frees up in the next four to six weeks

Standard Pacific management spoke to Mr [redacted] about his concerns Ultimately, Standard Pacific and Mr [redacted] were able to agree on a price and closing date that accommodates the [redacted] family's relocation Mr [redacted] purchased a Standard Pacific home and looks forward to closing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We are willing to have the counter tops cleaned and sealed again but would like to make known that the [redacted] contractor has already attempted to clean and reseal with almost no visual difference apparent If cleaning and resealing will take out visual darkening defects then that will resolve our complaint However we have doubts that cleaning will rectify the issue and we would like to request [redacted] and that point replace the counter top Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I bought a new construction home from Cal Atlantic (Standard Pacific at that time) in Cary, NC, and it closed on 09/29/As a part of the Year warranty, in the last quarter of 2016, I submit several complaints to be fixed as a part of the warrantyOne of them is that a window in one of my bed room vibrates when the A/C (both for cooling & heating) unit is runningSo it happened the furnace sit on top of that bedroom (in the attic)The vibration is more significant and almost occurs whenever the unit is on during winter months (because the windows & house frames shrink due to cold weather, hence more prone to vibration)However even during summer it also happened now and thenThe vibration cause the the muntin on the top pane to rattle against the glass and generate a rattling noiseThe noise can be annoying during the night and once a while can be loud enoughOn top of that, over the years, we are afraid the vibration cause a premature leak on the gas inside the e-low double pane glassWe've tried to work this out with Cal Atlantic and it drags on until summer 2017, including me taking videos of the rattling windowsThey called the windows company to inspect it and stated that it must be addressed at the source of vibrationCal Atlantic made attempt to address it, by putting some foam underneath the furnaces, but it didn't help at allAt the end, on July 6, 2017, Travis Warburtan (Cal Atlantic General Manager of Customer Relations) wrote an email stating they will not do anything about it as it's not something warrantableThey should have design a house that it's structure shall able to absorb vibration to avoid this situationOr at least install the A/C furnace unit with proper material to absorb the vibrationA frequent vibration on windows, not only it generate irritating noise, it also potentially reduce the life of my e-low glass if the gas inside it leaked prematurely due to broken seal over this frequent vibration.Cal Atlantic as the builder is liable to deliver the house that doesn't vibrate whenever the A/C is onSince the vibration generates a irritating noise and potentially cut short the life of the e-low glass on the window, they MUST perform an adequate repairNot sure exactly what repair it is, but I don't really care, as long as it stop the vibrationMost likely it involves putting some kind of proper padding underneath both furnace units in the attic to absorb the vibration adequately Regards, [redacted]

Our understanding is this case has been resolvedThe manufacturer and or [redacted] has repaired the faulty HVAC equipment and is working with the home owner on reimbursement for their expenses

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Information provided by [redacted] Homes is incorrect and inaccurate, please see below.All warranty requests made have been emailed to both "warranty@ [redacted] homes.com" and " [redacted] @ [redacted] homes.com.' The email for the items addressed in this complaint was sent on January 12th and was sent to both addresses simultaneously and was copied to my personal email for reference (please see attached screen shot)After sending these emails [redacted] Homes personnel [redacted] initiated text message contact by means of "following up' rather than responding to my initial emails in kindIf text message contact is not condoned by [redacted] Homes, they should advise their personnel not to utilize it as a means for contactIf this is the 'explanation' for the delay in repairs, then it is inaccurate and untruthfulMy warranty request email highlighted a total of items in need of repair - both cosmetic and structural [redacted] Homes identified only items in their response, one of which was from a different warranty repair request(see attached)In my opinion, the nature of the item (i.e.: cosmetic vs structural) should not impact the way in which it is covered by the New Home Warranty and how [redacted] Homes chooses to address the repairsThe Warranty handbook does not discriminate between types of requests, other than emergency requests, so [redacted] Homes should not reference that in their response to my complaintWhen I was contacted by [redacted] via telephone call regarding my Revdex.com complaint, I advised him that I had filed the complaint due to what was in my opinion an excessive amount of time, follow up efforts, and negative impact to my personal and work lifeI advised Mr [redacted] that my complaint was in effort to get pending work items completed, and when they were completed, then I would be satisfiedI did not state that I was satisfied at the time of this conversation - when work items were still pending and incomplete days after initial identification and requestDuring the above conversation, Mr [redacted] mentioned that he had been informed by 'his boss" of the Revdex.com complaintAt that time I requested that "his boss' feel free to contact me himself in order to address the issuesAlso during text message conversations regarding delays to repairs Mr [redacted] was asked for the contact information for "his boss" in order to perpetuate repairs when Mr [redacted] was unavailable to do soAs of this writing no contact from any supervisory or managerial personnel has been made and the requests for that contact information have not been fulfilledAccording to [redacted] Homes response, "all work is scheduled to be completed by April 24th" however, of this writing (April 19th) no contact has been made in order to schedule time for the repairs to be completedAs stated above, there were total items identified in the request for which this complaint referencesOnce again, I would like to request that a senior member of the [redacted] Homes team inquire into the status of my pending requests and provide me with an update as to that statusI also would like some form of compensation for the large amount of time which has been dedicated to following up with repairs, time which I and my partner were required to take off of work for repair appointments (some of which were canceled after the appointment was scheduled to begin and resulted in a loss of pay for missing work) Regards, [redacted]

We spoke with the homeowner and agreed to replace the motor, rail, transmitter and conduct a comprehensive inspection of garage door and assembly to resolve this matter

CalAtlantic Homes met with the customer and determined that his window leak was caused by a poor caulking job that he had done previously As an accommodation for the customer, CalAtlantic Homes arranged to have its mason come to the customer's home to brick over the louver vent above the window that leaked in order to alleviate potential issues involving future severe weather events CalAtlantic Homes did not agree to make any other accommodations for the customer, and the damage caused by the previous window leak is the customer's responsibility CalAtlantic Homes considers this matter to be closed

CalAtlantic has spoken with the customer on several occasions and explained that each home's heating, ventilation, and air conditioning system is designed specifically to meet local and national codes and other specificationsThe location of furnace in the customer's attic was determined to be the most efficient placement by the system designerCalAtlantic never represented that the attic access door for the customer's home would be in the customer's now desired location, and the parties' agreement specifically states that model homes are for illustrative purposes onlyCalAtlantic considers this matter to be closed

Prior to the customer filing his complaint, we contacted him and proposed a resolution to his concernsTo date, we have not received any response to our proposal

We will contact the customer to schedule an appointment to clean the granite countertopsWe believe that this is a fair resolution of the complaint