Tetco

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The swale has destroyed the value of our lower yard for which we paid a lot premium It is not as the builder described and the refused to stop work once it was begun and refused to do any more work on it despite the fact it is nothing like when we purchased the home and lot The grass that was laid has already washed away and there is continued erosion in the same area which the builder continues to ignore The hay laid out back beyond our fence was NOT laid by the neighboring property It was witnessed coming off of the contractor who the builder had working on the yard The vast majority of the issues in the house are NOT resolved and remain outstanding since closing Shady Oaks community has persistent problems which drainage and runoff with the builder refusing to acknowledge it and ongoing damage to our property Regards, [redacted] ***

In regards to complaint ID # [redacted] CalAtlantic Homes’ response is as follows: CalAtlantic has been in contact with Mr [redacted] regarding his potential slab repairWithin the discussion, a timeline was created as to the next steps in the process to complete Mr [redacted] requestWe consider this matter resolved

CalAtlantic Homes has been working diligently with the customer to address his concernsThe customer has now allowed CalAtlantic or its subcontractors to make agreed upon repairsThere are four outstanding warranty repairs that are currently in process and are scheduled to complete this month On the drainage issue, CalAtlantic met with the developer and engineer of record to determine the best solution to remedy the erosion problemWe then met with the homeowner and explained in detail how the backyard lower section erosion problems would be remedied and he agreed and gave consent to do the workThe work was completed as agreedWe consider this matter closed

CalAtlantic Homes has spoken with the customer, and we have agreed on a repair process CalAtlantic considers this matter closed

CalAtlantic Homes met with the customer two weeks ago to evaluate her concernsCalAtlantic has agreed to correct the damaged curb area and seal the driveway and is waiting on the customer to agree on scheduling for these repairsCalAtlantic will continue to work with the homeowner in an effort to address her concernsCalAtlantic considers this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I HAVE BEEN IN CONTACT WITH [redacted] AND HE JUST KEEPS TELLING ME THAT A CONTRACTOR WILL CONTACT ME SOONTHERE HAS NOT BEEN ANYTHING DONE ON CALATLANTIC'S PART AT THIS POINT.I WELCOME REAL ACTION FROM THEM AND HAPPY TO RESEND THE REPORT TO THE APPROPRIATR PERSON (SUBMITTED ON THE WEBSITE PN JUNE 7th - RECEIPT ATTACHED) Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately a previous complaint (# [redacted] ) was filedCalAtl explained at that time "Our Customer Service Manager for the community reached out to the customer to schedule an appointment for the 24th of February at 10:A.MRest assured we will have a concise game plan after the appointment on the 24th of this month" At that time we were promised that all items would be completed in one monthFriday the 24th of March marks one month and not a single item of the over items have been addressedIn the previous response CalAtl explained that the original request was sent on Sept 9th but that must have been the representative that waited until then to submit it because our document was presented to the CalAtl on June as part of our 30-day walk through which took place at the end of monthsEven if the date they want to use is Sept 9, (which means our 30-day walk through was after months) Denver had record temperatures over degrees until ThanksgivingThat is almost months to fix our issues and complete the exterior paintingIn other words, the excuse for weather days is invalid because they built entire homes and worked on the exteriors from Sept to Feb Besides, it was expressed to us that one month is sufficient time to complete our tasksThat would mean that from Sept they should have completed everything by Oct Trade availability is not a responsible excuse for such a large companyThey should have stronger relationships with their subsAgain, I mentioned that I am a principal in a large architectural firmTypically, a reputable builder will address warranty issues immediatelyOur home is the laughing stock of the neighborhood because of how it was mis-paintedI would think that alone would make CalAtl want to hide their mistakesWhen my company starts construction we remind the builder that they are building it for someoneTreat the construction as though they are building it for their close relative.Our home deserves attentionThis is our homeWe paid a lot of money for it and we don't deserve to be ignoredwe would like all of the items we discussed on Feb to be resolvedIn addition we sent in additional warranty itemsGarbage Disposal, Door Hinges, Bedroom AC, and cracking along the walls in the basementI would also like the written notes from the month walk through sent to meWe want in writing which items will be addressed and how long it will takeWe want in writing an exception that if it is not done by their agreed upon time, that we as the owner, can have someone else do the work and CalAtl will pay us back Regards, [redacted] ***

Complaint ID# [redacted] Cal Atlantic has made the required repairs to my property. Thank You, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Our Customer Service Manager for the community reached out to the customer to schedule an appointment for the 24th of February at 10:A.MThere are indeed items that remain open from the items they submitted (items) have been postponed due to weather and Trade Availability during the last quarter of 2016, the original request was sent into the CalAtlantic Web Site on September 9, Rest assured we will have a concise game plan after the appointment on the 24th of this month

The customer's home has a 20’ x 5’ multi-slide glass door in the great room In June 2015, when the customer closed on his home purchase, a “punch list” of items to be completed / repairs to be made was prepared, which the customer signed The punch list noted that the 2nd panel of the multi-slide door had a squeak, but no other deficiencies were noted CalAtlantic Homes (then Ryland Homes) promptly repaired the squeak CalAtlantic did not hear back from the customer regarding the multi-slide door until June 9, 2016, when he reported that the door was hard to open and had begun to squeak again Upon receipt of the customer's June 9, warranty request, CalAtlantic promptly inspected the issues with the door, and repairs were completed by July 14, At that time, the customer was asked if the repair was acceptable, and he stated that it was No further issues regarding the door’s functionality have been reported CalAtlantic has provided the customer with everything that he is legally entitled to regarding the door and considers this matter closed

We received a service request/inquiry on Thursday January and are in the process of trying to contact the owner to set up a time for a Customer Care Representative to inspect the cracks to see if they meet our exceed the warranty standard

We've resolved this matter to the customer's satisfaction and consider the matter closed

This matter is under consideration and we will respond accordingly to work towards resolution

CalAtlantic Homes recently repaired the foundation condition in the customer's home, which the customer confirmed CalAtlantic is meeting with the customer on 12/26/to review the punch list items and schedule any necessary repairs CalAtlantic considers this matter closed

In regards to complaint ID # [redacted] , [redacted] Homes’ response is as follows:Ms [redacted] raised the issue of the tile dye lot prior to her purchasing the home [redacted] had the tile supplier representative inspect the tile It was determined that the tile was the correct tile ordered by Ms [redacted] and that the variation in color between the tiles met industry standards [redacted] communicated to Ms [redacted] , prior to her purchase of the home, that the tile would not be replaced Ms [redacted] elected to continue with her purchase.The home Ms [redacted] purchased is modeled in the community where she purchased The placement of the electrical outlets in Ms [redacted] 's home meet industry and building code standards Ms [redacted] made several requests through the [redacted] warranty process to have the electrical outlets moved Since the electrical outlets meet industry and building codes, this warranty request was denied [redacted] Homes considers this matter resolved

CalAtlantic Homes stands by our previous response.

In connection with the closing of the customer's mortgage loan transaction, the customer signed a document entitled Borrower’s Certification & Authorization in which they acknowledged that CalAtlantic as Lender “may verify information contained in my/our loan application and in other documents required in connection with the loan either before the loan is closed or as part of [our] quality control program”To facilitate such a verification process, the Borrower’s Certification & Authorization the customer signed authorized the release of credit history information to CalAtlantic Mortgage as part of the Company's Quality Control programAs part of CalAtlantic Mortgage’s Quality Control program, and in accordance with investor regulations, CalAtlantic Mortgage is required to perform post-closing re-verification of income, assets and liabilities on a random 10% sample of closed loansThis customer's loan was in that random selection in April and therefore CalAtlantic Mortgage sought to re-verify and validate the liabilities reported by the credit bureaus and used in the underwriting decision when the customer's loan was approvedAs part of that re-verification and validation process, and as fully authorized by the customer in the Borrower’s Certification & Authorization form previously signed, CalAtlantic Mortgage obtained credit history information for that purposeWe trust that this response addresses any concerns the customer may have as to why CalAtlantic obtained credit history information after the closing of the loanWe consider this matter resolvedShould the customer require any further clarification, please contact customer service

The customer's home has a stained cedar-faced garage doorPrior to closing, CalAtlantic Homes informed the customer about homeowner maintenance requirements and cosmetic concerns to set expectationsWith the thermal extreme conditions present in North Texas (hot and moist and then cold and dry), garage door materials expand and contract with the weather and require regular homeowner maintenanceCalAtlantic declined to re-stain the customer's garage doors because it was his responsibility as a homeowner to do soWe consider this matter to be closed

With regard to complaint ID # [redacted] , CalAtlantic Homes’ response is as follows: The customer purchased a home with a front elevation that is a Spanish-style elevation The use of colorful tile is a standard feature for this type of elevation, as was shown on the rendering of the home at the time of purchase The customer can always change the tile (at their expense) if they choose to do so after closing The other items mentioned by the customer related to drainage and door sills have been brought the attention of the division's Vice President of Operations to ensure that the matters are resolved expeditiously CalAtlantic Homes considers this matter to be closed