I would like to Thank the staff at Texas Direct AutoLuis *** & Scott *** made the purchase of my BMW XM Sport painlessI have never bought a vehicle sight unseen and have to admit I was nervousLuis assured me that the car was spotless and he was right!
When I met the transport driver, Mario, to take deliveryHe approached me and said, "I'm an *** FanBut, what you got here is the absolute bomb!"
He was right! This car is awesome!
My Thanks to all at Texas Direct!
-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Both of the offers that I was given benefited Texas Direct Auto after they were the ones that sold a vehicle to me with informationI have documentation showing the vehicles advertised specifications showing a 5.3L V(the truck is a V6)They offered to give me 26,on the initial trade which would put me upside down on my trade in by 1,(I'm losing on this offer), and the second offer was to give me 27,for my truck and I would be stuck paying the remainder of the loan and lose on the payments that I have already made (I'm also losing on this offer).I don't understand why this mistake on a fraud sale is not being taken serious, me as a customer WITH EVIDENCE of their mistake should have a full refund of my purchaseTexas Direct Auto needs to be accountable for this mistake and correct this problemIf you purchase a vehicle with the details that were advertised, the expectation is that you get the vehicle that you purchased, which is not the case herePut yourself in my shoes as a customer and ask yourself if this is ok? 100% of the people will say no, and that is a fact. Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Both of the offers that I was given benefited Texas Direct Auto after they were the ones that sold a vehicle to me with informationI have documentation showing the vehicles advertised specifications showing a 5.3L V(the truck is a V6)They offered to give me 26,on the initial trade which would put me upside down on my trade in by 1,(I'm losing on this offer), and the second offer was to give me 27,for my truck and I would be stuck paying the remainder of the loan and lose on the payments that I have already made (I'm also losing on this offer).I don't understand why this mistake on a fraud sale is not being taken serious, me as a customer WITH EVIDENCE of their mistake should have a full refund of my purchaseTexas Direct Auto needs to be accountable for this mistake and correct this problemIf you purchase a vehicle with the details that were advertised, the expectation is that you get the vehicle that you purchased, which is not the case herePut yourself in my shoes as a customer and ask yourself if this is ok? 100% of the people will say no, and that is a fact. This vehicle was advertised as a 5.3L Vand actually it has a Vengine, this is a major mistake on Texas Direct Auto, advertising is illegal and moving forward with the purchase is a scamI need a solution ASAP.Thank you,Juan ***832-215-
Excellent service by Kerry *** at Texas Direct AutoPaid off our trade after Gillman Honda tried to offer me $less than pay offI'll never buy a used car from any other dealer
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10337184, and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
And AS I HAVE PREVIOUSLY mentionedI spoke with these people and they directed me to you guys for fault and y'all need to communicate your error with themI am done communicating with y'all without supervisionYour services are not only poor, but so is your customer service as previously mentioned
Regards,
If you've never heard of Texas Direct Auto...please check them outThis is an approach to the car business that I've never experienced before and I have to rate this car purchase experience as simply awesomeIf you want a friendly face and just an all around great guy ask for Kyle ***Kyle, a *** *** *** ***, was by far one of the most conscientious salespeople I've ever dealt with and took care of us every inch of the wayAs an out of state buyer I was particularly interested in the "small details" about the car and Kyle personally dealt with each and every question and even sent photos as proof that he'd verified what I was asking forThanks Kyle!
On December 31, 2015, we purchased a used vehicle from Texas Direct Auto in *** Also, purchased *** *** *** that was added into our financing
On June 19, 2017, we traded that vehicle at different dealership
On June 20, 2017, I contact the warranty company to find out the correct process for cancelling the warranty on the vehicle purchased from Texas Direct AutoThe warranty company said I should use the *** *** *** *** ** *** ***
On June 23, I completed and faxed the request form and all required documents to the warranty company
On June 30, 2017, our Texas Direct Auto loan was paid off
On July 17, 2017, I called the warranty company to check on the status of my cancellation requestThey informed me that the request was processed on June and the authorization/approval documents had been mailed to Texas Direct Auto on June They also instructed me to contact the dealership regarding the status of the refund ch
Great experience from the moment I walked in, good customer service My sales rep was Kyle *** he took care of me I have no complaints good customer service and no pressure I like that two thumps up Thanks Kyle for helping me out , if u need a vehicle come see Kyle at Texas Direct Auto in Stafford tx off South West freeway thanks
I purchased a *** *** *** *** in February prior to days of purchasing the vehicle, an oil leak, and my check engine light came on so I took the vehicle back to the dealership for repair The vehicle was returned however the repairs have not been corrected Then the vehicle started making a loud noise, which I called and advised the salesman of the issue, I took the vehicle in and I was told another part was required I explained the vehicle had been given me problems since I purchased it, would they trade the vehicle because it was not dependable, the manager told me yes, MsEcho *** requested that my husband go online and complete an application, which he did However, the vehicle continues to give me problems and no one will answer or return our calls
I purchased a car from you in the middle of March and there have been several problems along the way, including misrepresenting the *** system in the car, dents in the door that were not disclosed, and a shipping problemI think we have resolved all the issues except for one - I am still waiting for the $shipping refund
The delivery was supposed to take place on 3/as per your email to me from *** *** At 4:30pm the day of the delivery we had no car and had not heard from the shipper I contacted the shipper who told me that the car had not left Texas, and it won't be leaving there until they get orders for more carsThey have no idea when they will get more orders or when the car will begin it's journey to Reno*** got involved and arranged for a delivery days later and also said he would issue a refund for the $I paid to have it shipped to Reno, for all the troubles
(During the paperwork phase of the purchase, *** and ** wanted to roll th
I have yet to receive my title and permanent plates after purchasing the car in SEPTEMBERI have called 6x and received the same line advising that the other dealer has not released itI even had one clerk tell me that they mailed it (standard with no tracking) and it would be overnighted to meAfter a week later, I called once again and was told that was not accurateI am waiting on my 4th temporary plate which was to be sent over night on 2/2/and that has not been receivedMy car is due for service and I cannot take it into the dealerI will take additional action if this is not resolved immediately and continue to get dodged by the title management
*** ***, Good morning, I just wanted to follow up with you on the items that we sent to you and you received The paper work was sent out one ***/ and you signed for it on ***/4:pmthat you received it We know that it takes alittle ext time when
you live in *** I would like to apologize for the ext time that it took We would really like Thank you again for doing business with Texas Direct Auto Thank you again,*** *** *** *** *** *** *** ***
Rey *** was my salesman and he did a great job getting everything done for me as I live in Alabama and they are in Houston Texas I was impressed with the huge lot, service ,cars the whole nine if you want a great vehicle great deal this is the place ask for Rey *** he the man thanks!
Kevin *** from Texas Direct Auto was amazing in helping me explore the kind of vehicle and features I was looking forHe patiently answered my many, many questions about each potential vehicle, and he went over and above the service level I expected (such as by providing me with resources for a hitch and other needed car-related items)He was knowledgeable and professional and had a great sense of humorHe is an asset to this company, and I will recommend him and his company to family members and friends
I purchased my vehicle around 9/1/and have yet to receive my license plate and registration informationI have made phone calls in the last week only to be transferred to an extension where I am to leave a voicemail, that I have left times, in which no one calls me backFinally today 11/10/I spoke with a front desk person who advise my plates where mailed on 10/18/however I still have not received them and cannot even be told for certain that this was actually doneAlso if my plates where mailed at that time why is it that I've called other times before the 10th and was told nothing but that I would need to speak with the title department and that department did not have a direct line and there was no one directly I could speak withMy temporary tag expires in days and I have been given the runaround by this companyThey have not received anything back in the mail if in fact they did mail my plates they obviously would have been returned since that was nearly a mo
Thank you for an.awesome experience! My salesman, Brandon, was amazing! He was very helpful and absolutely no pressureI highly recommend Texas Direct Auto and will be returning if I ever need to buy another car
Zac *** was such a wonderful salesman, he made sure that our needs were taken care of and we were happy! That we wereWe liked him so much we bought car on Saturday and came back Monday and asked for him! I will refer him going forward
I would like to Thank the staff at Texas Direct AutoLuis *** & Scott *** made the purchase of my BMW XM Sport painlessI have never bought a vehicle sight unseen and have to admit I was nervousLuis assured me that the car was spotless and he was right!
When I met the transport driver, Mario, to take deliveryHe approached me and said, "I'm an *** FanBut, what you got here is the absolute bomb!"
He was right! This car is awesome!
My Thanks to all at Texas Direct!
-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Both of the offers that I was given benefited Texas Direct Auto after they were the ones that sold a vehicle to me with informationI have documentation showing the vehicles advertised specifications showing a 5.3L V(the truck is a V6)They offered to give me 26,on the initial trade which would put me upside down on my trade in by 1,(I'm losing on this offer), and the second offer was to give me 27,for my truck and I would be stuck paying the remainder of the loan and lose on the payments that I have already made (I'm also losing on this offer).I don't understand why this mistake on a fraud sale is not being taken serious, me as a customer WITH EVIDENCE of their mistake should have a full refund of my purchaseTexas Direct Auto needs to be accountable for this mistake and correct this problemIf you purchase a vehicle with the details that were advertised, the expectation is that you get the vehicle that you purchased, which is not the case herePut yourself in my shoes as a customer and ask yourself if this is ok? 100% of the people will say no, and that is a fact. Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Both of the offers that I was given benefited Texas Direct Auto after they were the ones that sold a vehicle to me with informationI have documentation showing the vehicles advertised specifications showing a 5.3L V(the truck is a V6)They offered to give me 26,on the initial trade which would put me upside down on my trade in by 1,(I'm losing on this offer), and the second offer was to give me 27,for my truck and I would be stuck paying the remainder of the loan and lose on the payments that I have already made (I'm also losing on this offer).I don't understand why this mistake on a fraud sale is not being taken serious, me as a customer WITH EVIDENCE of their mistake should have a full refund of my purchaseTexas Direct Auto needs to be accountable for this mistake and correct this problemIf you purchase a vehicle with the details that were advertised, the expectation is that you get the vehicle that you purchased, which is not the case herePut yourself in my shoes as a customer and ask yourself if this is ok? 100% of the people will say no, and that is a fact. This vehicle was advertised as a 5.3L Vand actually it has a Vengine, this is a major mistake on Texas Direct Auto, advertising is illegal and moving forward with the purchase is a scamI need a solution ASAP.Thank you,Juan ***832-215-
Excellent service by Kerry *** at Texas Direct AutoPaid off our trade after Gillman Honda tried to offer me $less than pay offI'll never buy a used car from any other dealer
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10337184, and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
And AS I HAVE PREVIOUSLY mentionedI spoke with these people and they directed me to you guys for fault and y'all need to communicate your error with themI am done communicating with y'all without supervisionYour services are not only poor, but so is your customer service as previously mentioned
Regards,
If you've never heard of Texas Direct Auto...please check them outThis is an approach to the car business that I've never experienced before and I have to rate this car purchase experience as simply awesomeIf you want a friendly face and just an all around great guy ask for Kyle ***Kyle, a *** *** *** ***, was by far one of the most conscientious salespeople I've ever dealt with and took care of us every inch of the wayAs an out of state buyer I was particularly interested in the "small details" about the car and Kyle personally dealt with each and every question and even sent photos as proof that he'd verified what I was asking forThanks Kyle!
Brandon ***, Ashley *** and the rest of the staff at Texas Direct Auto were very helpful and a please doing business with
On December 31, 2015, we purchased a used vehicle from Texas Direct Auto in *** Also, purchased *** *** *** that was added into our financing
On June 19, 2017, we traded that vehicle at different dealership
On June 20, 2017, I contact the warranty company to find out the correct process for cancelling the warranty on the vehicle purchased from Texas Direct AutoThe warranty company said I should use the *** *** *** *** ** *** ***
On June 23, I completed and faxed the request form and all required documents to the warranty company
On June 30, 2017, our Texas Direct Auto loan was paid off
On July 17, 2017, I called the warranty company to check on the status of my cancellation requestThey informed me that the request was processed on June and the authorization/approval documents had been mailed to Texas Direct Auto on June They also instructed me to contact the dealership regarding the status of the refund ch
Great experience from the moment I walked in, good customer service My sales rep was Kyle *** he took care of me I have no complaints good customer service and no pressure I like that two thumps up Thanks Kyle for helping me out , if u need a vehicle come see Kyle at Texas Direct Auto in Stafford tx off South West freeway thanks
I purchased a *** *** *** *** in February prior to days of purchasing the vehicle, an oil leak, and my check engine light came on so I took the vehicle back to the dealership for repair The vehicle was returned however the repairs have not been corrected Then the vehicle started making a loud noise, which I called and advised the salesman of the issue, I took the vehicle in and I was told another part was required I explained the vehicle had been given me problems since I purchased it, would they trade the vehicle because it was not dependable, the manager told me yes, MsEcho *** requested that my husband go online and complete an application, which he did However, the vehicle continues to give me problems and no one will answer or return our calls
Ro ***,
Thank you for your professionalism, knowledgeable resource and quick service
I purchased a car from you in the middle of March and there have been several problems along the way, including misrepresenting the *** system in the car, dents in the door that were not disclosed, and a shipping problemI think we have resolved all the issues except for one - I am still waiting for the $shipping refund
The delivery was supposed to take place on 3/as per your email to me from *** *** At 4:30pm the day of the delivery we had no car and had not heard from the shipper I contacted the shipper who told me that the car had not left Texas, and it won't be leaving there until they get orders for more carsThey have no idea when they will get more orders or when the car will begin it's journey to Reno*** got involved and arranged for a delivery days later and also said he would issue a refund for the $I paid to have it shipped to Reno, for all the troubles
(During the paperwork phase of the purchase, *** and ** wanted to roll th
I have yet to receive my title and permanent plates after purchasing the car in SEPTEMBERI have called 6x and received the same line advising that the other dealer has not released itI even had one clerk tell me that they mailed it (standard with no tracking) and it would be overnighted to meAfter a week later, I called once again and was told that was not accurateI am waiting on my 4th temporary plate which was to be sent over night on 2/2/and that has not been receivedMy car is due for service and I cannot take it into the dealerI will take additional action if this is not resolved immediately and continue to get dodged by the title management
*** ***, Good morning, I just wanted to follow up with you on the items that we sent to you and you received The paper work was sent out one ***/ and you signed for it on ***/4:pmthat you received it We know that it takes alittle ext time when
you live in *** I would like to apologize for the ext time that it took We would really like Thank you again for doing business with Texas Direct Auto Thank you again,*** *** *** *** *** *** *** ***
Rey *** was my salesman and he did a great job getting everything done for me as I live in Alabama and they are in Houston Texas I was impressed with the huge lot, service ,cars the whole nine if you want a great vehicle great deal this is the place ask for Rey *** he the man thanks!
Kevin *** from Texas Direct Auto was amazing in helping me explore the kind of vehicle and features I was looking forHe patiently answered my many, many questions about each potential vehicle, and he went over and above the service level I expected (such as by providing me with resources for a hitch and other needed car-related items)He was knowledgeable and professional and had a great sense of humorHe is an asset to this company, and I will recommend him and his company to family members and friends
I purchased my vehicle around 9/1/and have yet to receive my license plate and registration informationI have made phone calls in the last week only to be transferred to an extension where I am to leave a voicemail, that I have left times, in which no one calls me backFinally today 11/10/I spoke with a front desk person who advise my plates where mailed on 10/18/however I still have not received them and cannot even be told for certain that this was actually doneAlso if my plates where mailed at that time why is it that I've called other times before the 10th and was told nothing but that I would need to speak with the title department and that department did not have a direct line and there was no one directly I could speak withMy temporary tag expires in days and I have been given the runaround by this companyThey have not received anything back in the mail if in fact they did mail my plates they obviously would have been returned since that was nearly a mo
Thank you for an.awesome experience! My salesman, Brandon, was amazing! He was very helpful and absolutely no pressureI highly recommend Texas Direct Auto and will be returning if I ever need to buy another car
Zac *** was such a wonderful salesman, he made sure that our needs were taken care of and we were happy! That we wereWe liked him so much we bought car on Saturday and came back Monday and asked for him! I will refer him going forward
Thomas is the best ,very helpful , best customer service I ever had in any dealer ship in Texas