TH Motorsports

Initial Business Response / [redacted] (1000, 5, 2014/09/17) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @thmotorsports.com Hello ***, We apologize for the inconvenienceA request to have your order cancelled has been sent as of 8/26/The warehouse has just conformed the cancellation yesterdayWe apologize for the delayA FULL refund for the amount of $has been sent to your account ending in Please allow up to hours for the funds to reach your account,If you have any further questions of concerns please contact the email below

Dear [redacted] Thank you for reaching out to Autoplicity We sincerely apologize for the issues you experienced with your order and for any inconvenience it caused Upon reviewing your order, we would like to consult with you to make this right and to resolve your concerns We are working on implementing new systems, customer service additions, and processes to help prevent issues like this one from happening again the future Again, we apologize and thank you for your business and feedbackMay you contact our Director of Customer Service, [redacted] to assist with your issue at: [redacted] *** Sincerely, Autoplicity Customer Service

Complaint: [redacted] I am rejecting this response because: Sincerely, Mark H***

I took this under review and found that the [redacted] truck containing your original shipment was in an accident, thus delaying deliveryYou had asked us to change the shipping address which is something we cannot due because of potential fraud risks and loss of our seller protection policiesWe paid to have this shipment re-routed back to us and we encouraged you to place a new order with the correct shipping addressThis order is currently being processed and it will be shipped out as soon as possibleI apologize for any misunderstanding regarding this matterSincerely,THMotorsports Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @thmotorsports.com Hello, In regards to this complaintOur policy clearly stares NO exchange will be done until we receive the initial product firstWe are just following protocol You stated above that you spoke to the mfgWhat is the correct part number you are seeking? We will provide you with a return label to retrieve the incorrect product you have and will sent out the part you are seeking Please email me directly so we can move forward and rectify the situationIn the email please include your order number and information requested Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr[redacted] obviously did not take the time to fully read and understand the complaintAfter my last communication with [redacted] at 10:am on 05/13, I was told the return shipping label would be emailed within a few minutesBy 5:that evening, the label still had not been sent and I had to contact THMotorsports yet again, to be told, yet again, it would be sent in a few minutesBy mid-day on 05/14, the return label still had not been sent and I made another attempt to contact the company, only to wait on hold for so long with no answer, that I was forced to end the call because I was at workI contacted THMotorsports again at 5:on 05/and was told they had been very busy but would send it that eveningI finally received the return label on 05/at 5:pm, over three days after I was originally told I would receive itAt that point, it was too late to drop the box off at FedEx so I was forced to wait until today, 05/15, to drop it off, which means I now have to wait the weekend to even expect the replacement part to be shippedI was originally told I would receive the replacement part on 05/14, and did not even get the return label until that dayThe complete lack of urgency in resolving the matter, not to mention their refusal to accept responsibility for their obvious and many mistakes, has created a true hardship for me and for my familyThis issue has been going on for four weeks now and I am no closer to a resolution than I was at the beginningTHMotorsports has insisted on emailing me rather than contacting me directly with any issues, which further complicates things and does nothing to expedite a resolutionTHMotorsports has given me bad information on more than one occasion and has made promises they did not fulfill on more than one occasionI have done my part in all of this--sent any and all information requested, ordered parts that were correct according to their website, and complied with all requests--and it is obvious that THMotorsports has not and is not willing to do their part in all of thisI have paid for a part that I have STILL NOT RECEIVEDI have no confidence that, after all this confusion and inconvenience, I will ever receive the correct part Final Business Response / [redacted] (4000, 9, 2015/05/18) */ Hello, We apologize for the inconvenience our company has caused youA pre paid shipping label has been emailed to you to retrieve the second incorrect part Being a drop ship company we need to wait for our suppliers to inspect the items that have been returned before we can send out the replacementWith that being said we will issued you a full refund for the product once returned so you can go ahead a replace the order online for the correct part rather than waiting another week for the replacement to ship out As of today the label we issued you has not been usedPlease contact us once you ship the item back so we can start the refund processAlso please include the receipt for the return shipping so we can reimburse that too Final Consumer Response / [redacted] (4200, 11, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) As usual, TH Motorsports is relaying incorrect informationThis response was sent on May 18th, stating the part had not yet been returned when, as I stated before, we returned the part on May 15th and have documentation to prove itIt is obvious to me that TH Motorsports has a complete lack of management and even less interest in providing good customer serviceTH Motorsports has not only inconvenienced my family and me by leaving me without a vehicle for over a month, but they have also made it difficult for me to do my job as a soldier in the US ArmyI am appalled at the treatment I have received and at the complete lack of any remorse or even a genuine apologyI am disgusted that I basically had to do the work myself to get the correct itemI paid for not only an item, but also a service: it is TH Motorsports' responsibility to prepare and ship their products not only correctly, but also in a timely mannerUltimately, I paid for a service that was not provided to me and a product that took an unreasonable amount of time to be provided to meIt is not reasonable to pay for a product in March and not receive the actual, correct item until the end of MayI am shocked to see, reading through all the other complaints that have been filed for similar problems and issues, that TH Motorsports still has a positive rating with the Revdex.com and I truly hope that is an oversight that will be quickly correctedI will certainly never do business with TH Motorsports again and I hope that, by taking the time to file this complaint, I will save someone else the hassle and aggravation of dealing with this company

We received confirmation from the manufacturer that your order has been cancelledWe will process a refund for you as soon as possible but due to processing times it will not show up in your account until next weekWe apologize again for the issues you experiencedSincerely,THMotorsports Customer Service

(The consumer indicated he/she DID NOT accept the response from the business.) I have already seen this guideline and follow it step by step and I still was told I can't get my refundI was told the part got to them damage and somehow thats my fault so I would have to send back the part that cant fit my vehicle plus now it is damaged

Dear Mr [redacted] I apologize for the issues you experienced with your order The phone call you received was from a relatively new employee of our company who may have given you the wrong call back number Unfortunately, the item you purchased has been discontinued so it can no longer be purchased We meant to provide you with a refund but the person responsible for that made an error We are processing your refund today and you can expect to have the funds back in your account within 1-business days If we can be of any further assistance please do not hesitate to contact usSincerely, TH Motorsports Customer Service

I spent over 2.5k in a month with this companyBut my last orders have been messed up due to employee oversight or lack thereofEither parts were missing and they shipped it out once I contacted them or they don't communicate shipping infoRoll the dice to find your luckSomething bad is happening at that company and is going down hillBuy from somewhere else Takes forever to get a refund for a part that did not fit but website said it did fit BEWARE

Dear MrH***,I apologize for us not being able to fulfill your order We do not order this product direct from the manufacturer Rather, it had to be ordered through a distributor and, unfortunately, they did not have it available despite their data feed saying it was in stock at that time Because the item was not in-stock we had no choice but to cancel your order and provide you with a refund I apologize for any misunderstanding regarding this matterSincerely,THMotorsports Customer Service

Your refund was already processedPlease note it takes a few days for refunds to show up due to credit card processing timeframesI apologize for any misunderstanding regarding this matter.Sincerely,THMotorsports Customer Service

Ordered a brake kit from this company in February, received in a timely fashion no issues thereI purchased this kit with intentions of changing my brakes a few months down the roadFast forward and I go to throw the brakes on the car and they do not fitEspecially the brake padsThis was the ONLY option their website gives me for my make and model (Saab 9-aero) and the brake rotors and the pads they supply for their kit, do NOT fit the carThey authorized a return for me, but sttd I had to pay shipping, even though the website says the kit fits my car So I found the return shipping was almost percent of what I paid in the first placeGoing on and on email after email saying they cant authorize a return when I am just asking for the correct kit for my carI found the correct kit, supplied the part numbers and stated I would pay the difference in pricing! The kit is within bucks price difference They are telling me im stuck with the wrong parts that they sent me in the first placeStill havent updated their website either I dont know what else to do

Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ Contact Name and Title: [redacted] TC.SManager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @thmotorsports.com Hello, Thank you for reaching out to usA full refund has been issued to your account as of 5/22/The amount of $ has been sent to card ending in Transaction ID: XXXXXXXXXX

We will be voiding the manual check sent and will process a return back to the credit card the customer usedWe have changed our policy due to the issues the manual checks have been causingOur apologies for any inconvenience

I had ordered Weathertech floor mats for my new truckThe service was great, and the shipping was really quick

TH Motorsports wouldn't fulfill my order because I wouln't send a copy of my Driver's License or picture of my credit card (numbers blacked out)I paid by credit cardStay away from this company

Here is our return policy: http://thmotorsports.com/faq#return Here is our return policy: How do I return or exchange a product(s)? If for any reason you are not completely satisfied with your purchase, you may return the item within days of delivery of your orderThe following rules apply: Products must be in original packaging and in a new and resalable condition Any product that was used or fully/partially installed is non-returnable Shipping Fees (Both inboung and outbound) are non-refundable Original actual cost of shipping will be calculated into the returned amount A 15% re-stocking fee will apply to returns that are not caused by manufacture or THMotorsports error unless stated higher by the manufactureAll Clutch Masters items new or open carry a mandatory 25% restocking fee set forth by the manufacture The RMA Number Must be Posted on the returned box Non-Returnable Items: Fittings All piping/clamping components Promo products i.eClothing All interior Pieces including Seats Electronics Turbo Kits/Super Charger Kits and Components Head studs/Internal items such as Cams, Pistons, Rods, or any valve train components Any Truck Freighted Parts/Any Carbon Fiber items Lug Nuts & Wheel Accessories Ground Control Coilovers & Ksport Airtech Suspension Components All Racing Suits, Shoes and related clothings Have a good day, Hubert T THMotorsports Inc 1-800-959-0145, ext www.thmotorsports.com

Attempting a simple return and following all their stipulations this company stopped responding to any attempts at contact and has not returned my payment I notified them that I had filed a grievance after multiple emails have gone ignored to which they finally responded claiming I had not provided tracking information which I quickly refuted by sending a screen shot of both the email I sent with the tracking info as well as the confirmation I received from the postal service that the item was received by a member of their staff Still no refund

Initial Business Response / [redacted] (1000, 6, 2015/04/08) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @thmotorsports.com Hello, Unfortunately the item that you initially order is no longer in productionTherefor we cannot ship you out a replacementA full refund will be issued to your account

I'm sorry that we were able to ship your item out so quickly and have it delivered in less than our expected time frameWe did receive your cancellation request, and requested cancellation from our vendor When they responded to our cancellation request they said it already has been shipped, and attached your tracking numberWe did receive your return request on Friday, and sent in a return request for the item today, you will hear back from one of our customer service agents once it is approved with an RMA number