TH Motorsports

Hello, We apologize for the inconvenienceThe item that you ordered is not something we stock, and was shipped directly from the manufactureyou have been notified that a delay is expected since [redacted] is backed up with ordersYour request for a refund will be issued once the item is returnedPlease give our customer service a call so we can issue you an RMA number and provide you with return instructions

Initial Business Response / [redacted] (1000, 5, 2014/09/24) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext [redacted] Contact Email: [redacted] @thmotorsports.com Hello, We apologize for the inconveniencePlease understand that the item you ordered was a special order item shipping directly from the manufactureWith that being said we are at the manufactures mercy to receive order cancellation confirmationA request has been sent, we are just awaiting approvalOnce approved a FULL refund will be issued to your account

Initial Business Response / [redacted] (1000, 5, 2014/05/20) */ Hello, The manufacture confirmed that the Drivers and Passenger side mounting bracket are the sameWe were instructed by the manufacture the have the customer call them directly to ensure the customer received the correct partWe provided the customer the correct item from the beginning, yet he is under the impression that we did notThe manufactures contact info was provided to the customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This statement that the manufacturer confirmed the driver side and passenger side are the same is the first I have seen of itThe email actually stated the manufacturer "confirmed that the rail was just mislabeledIt will work for the driver side." They changed their statementIf the two are the same, why do they have different part numbers, and why do they specify driver and passenger side? This makes no sense to meWhat makes better since is that the two are nearly identical, and the only difference is that the slider handle is on the left side for the passenger seat, and on the right side for the driver's seatOther than that, the part does appear to be universalHaving the slider handle on the left side in the driver's seat risks damage upon entering and exiting the vehicleIt can be easily kickedAlso, if they are in fact the same part, or the part I have is mislabeled, depending on which story they choose to make up for this, why have I been refused pictures or blueprints to confirm it, as I have repeatedly requested? As for the emails informing me to contact the manufacturer, they did state that if I have a problem with the bracket, I can contact the manufacturerThe statement that they provided contact info is a lieI only received a first name of someone to contactNo last name, and definitely no phone number or emailAlso, I ordered the part from THMotorsports, not from the manufacturerThe fact that I now have to contact the manufacturer to discuss this further just goes to prove that THMotorsports appears to be incapable of taking care of it's customers Lastly, I feel the need to make the statement that my receipt clearly states that I ordered a driver's side seat bracket, and lists the part number accordinglyThe seat bracket I have clearly states itself as a passenger [redacted] seat bracket, and lists a different part numberThis means that no matter how you look at it, I did not receive what I orderedAll I want is the parts I ordered and payed forWhy does this take so much discussion, and a complaint to the Revdex.com to accomplish? I ordered these parts almost two months agoThey sent me a seat that was obviously wrong, and tried to talk me into installing it anywayI refused, and just received it's replacement today, and now I am still arguing over this seat bracketThis is not acceptable Final Business Response / [redacted] (4000, 13, 2014/05/29) */ Hello, We have repeatedly informed the customer that the product he received is the correct oneThe customer was told to contact the manufacture so that they can explain that what he ordered was the correct item yet he refused and prolonged the situationOur company is willing to offer the customer a $refund to his account for the inconvenience Final Consumer Response / [redacted] (4200, 11, 2014/05/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Of course I don't believe themI have called them out on lies and half truths already When I order from a company, I expect them to take responsibility if I receive the wrong partI am highly unsatisfied with the lack of information I received from THMotorsports, and the lack of help I received in getting a solution to this problemSince they refused to take care of me, I finally did call the manufacturer (I looked up their information myself, since THMotorsports never would give me their contact info, even though they lied and claimed they did), and the manufacturer informed me that THMotorsports is completely uneducated in the products they sell, and talked to me about the product I received, and how I can make a simple adjustment to it to make it what I needThey also informed me of a different bracket that better suits my needs, and are shipping it to me nowI am no longer dealing with THMotorsports Through this last two months dealing with THMotorsports, I have encountered incompetence, half truths, and liesI had to take care of the problem myselfAt this point, the only way THMotorsports can satisfy me is to reimburse me for the time and energy spent in doing their job for them

TH Motorsports has charged me for a part they have refused to deliver and they haven't refunded my money This has been going on for over a week They first accused me of an attempted fraudulent purchase since I wanted to ship the part directly to my mechanic This was was in fact a legitimate purchase attempt TH Motorsports then said they declined the saleThey then went ahead and charged my credit card for the purchase and have yet to refund the nearly $they billed me for a product they refused to sell I have called and emailed twice they have told me that someone would contact me with a resolution To date they have not fixed the issue I strongly advise looking to their competitors for your auto parts purchases

Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @thmotorsports.com Hello, We apologize for the inconvenienceIt seems that the only reason your refund has been delayed is because the name on the order and the name on the card used to place the order do not matchNor does the name in this complaintA FULL refund has been sent to the card ending in Once again we apologize for the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) `Hi [redacted] , I referencing order XXXXX-XXXXX-XXXXX, placed: 8/13/ The name on the order is the same as the order on the credit card and the name on the complaintI do not have a card that ends in [redacted] but in [redacted] My credit card statement still does not show a credit from you Thank you for your help, [redacted] But we'd still awaiting our refund Final Business Response / [redacted] (4000, 9, 2014/09/16) */ Hello, We apologize for the inconvenienceA refund has been issued to the account ending in which was used to place the orderIf that card is no longer active we can issue the refund to your PayPal account

Take forever to send products and then ended up sending wrong partsHard to get ahold of for return and when you do it's a long difficult process to get it done

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Contact Name and Title: [redacted] TC.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @thmotorsports.com Hello Your order was shipped from the manufacture in JapanIt is on its way to our facility and then to youWe can offer you a discount on the item for the delay and inconvenienceAt this time we are willing to offer you a $refund on your orderPlease advise if this works for you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) An estimated delivery time of three months is not acceptable for a product that was listed as being IN STOCK (and obviously was not)Any other reputable business would inform their customer of possible extended shipping delay before purchase or at the very least before billingI will not accept anything but a full refundHopefully the next customer that orders this part will not have to go through such an arduous process Final Business Response / [redacted] (4000, 9, 2015/05/18) */ Hello, Thanks for reaching out to usWe apologize for the inconvenience we have caused youPlease understand that the item you ordered was a special order from Japan, which cannot be cancelled once shippedWe have redirected the package to our facilityA full refund will be processed shortly Final Consumer Response / [redacted] (2000, 11, 2015/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @ [redacted] .com Hello, Thank you for reaching out to usUnfortunately the hub you ordered is no longer available, this is why a refund was issued back to your accountWe understand that without the hub, the steering wheel is no use to youWe are willing to issue you a prepaid shipping label to receive the steering wheel in exchange for a full refundPlease get back to our customer service department with your email address to where you wish the label sent to Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Was refunded for hub Also sent back steering wheel for refundCompany provided free shipping return slipAccording to tracking they have received the steering wheel and I am still waiting on refund for the steering wheel Overall the response is satisfactory

Goog customer service, thank you for everything I will be buying more parts for my GLI.????

Dear Mary,I am sorry to hear that you had a negative experience, but it is important to note that a full account of the events was not sharedYou placed an order on our website for the part in questionYou are correct that the site indicated the part was compatible but it listed two separate parts in two different sizes as being compatibleNot every car of your make and model can use the same parts, which is why two separate options were offeredThe specifications for each part were listed and, unfortunately, you selected the wrong one for your particular vehiclePer your email to us you indicated the parts had been installed, and you confirmed this when we asked that question a second timeSince the parts were installed they cannot be returned, per our return policy, since they cannot be re-soldif they hadn't been installed we would have gladly accepted a returnWhile we denied your return request we did offer to provide a discount on your next order for the correct partsI am sorry to hear that was not an acceptable resolution but that is the best we can do in this instance given the circumstancesSincerely,THMotorsports Customer Service

Please send the parts back to the address on the site: Returns [redacted] Please contact [redacted] for the credit. Please let him know it was authorized by Edward.

Please send the parts back to the address on the site:Returns [redacted] Please contact [redacted] for the creditPlease let him know it was authorized by Edward

Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @ [redacted] .com Hello, We apologize for the inconvenience causedWe did experience technical difficulties in our purchasing department, that over looked your orderI have personally gone ahead and made sure that the order was pushed through todayA tracking number will be available shortly

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @autoplicity.com Hello, We would be more than happy to issue the customer a refundA RMA number was provided to the customer with a return address and return instructionsThe customer is yet to provide us with return tracking so we can issue the refundOnce return tracking is provided a refund will be issuedThank you RMA and return address- [redacted] MOTOVICITY DISTRIBUTION ATTN: RETURNS XXXXX [redacted] Drive [redacted] XXXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business is jerking me around with one excuse after another as to avoid giving me the refund dueThe customer service department is just horrible, their return policies are unrealistic and their warehouse has no clue as to what they have or don't have, I was even asked at one point to take a photo of the wires before returning them, the RMA number is on the package I am not sure what it is I am searching my office for the postal receipt and I am now convinced that TH Motorsports is determined not to refund meI am sure that even if I find the rma number they will then come up with another excuse to not reimburse me I have opened a claim up with my visa company and plan on doing extensive web warnings about this crooked companyI have NEVER had so much hassle in my life to return something Final Business Response / [redacted] (4000, 9, 2015/09/03) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @autoplicity.com Full refund has been issued to the customers account ending in [redacted] as of 9/3/

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @thmotorsports.com Hello, Both orders placed by the customer were paid for via [redacted] Both order shipped to the confirmed [redacted] shipping address providedWE MUST SHIP TO THE ADDRESS ON [redacted] which is the PO box addressUntil this is changed on [redacted] items will continue to ship to the address provided to on [redacted] NOTE: [redacted] nor [redacted] deliver items to PO boxes The customer was also informed of the ETA times after placing the orderThe option to cancel the orders were provided if the ETA was not acceptable

[redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their former employee Booked this as an export for ThMotorsportsIf they have a legitimate reason for non payment, why won't anyone TALK to meWe have been calling & calling & never get a straight answerI have the back up documents for the inland pick up & already sent the AWB copies to them on many occasions I need them to pay this invoice & if they do not plan on paying, I need to know WHYWe accepted this shipment (not their first) & moved it for them in good faithI would like them to advise me on their position that it wasn't themI have full back up on the correspondence with Rob all the way throughThey state it was not their conmpany BUT all calls & e-mails came from their office & the street address on the invoice & their street address matchI do not know why the company name differs, but it is a legitimate export from their office to the Netherlands & FTS should be paid for their servicesWe have already paid the truckers, the airline & our agent overseas for their parts in getting the goods delivered & are out all of the money Final Business Response / [redacted] (4000, 9, 2014/04/23) */ You have the check from [redacted] as that was the company we did business withPlease close this case, the check has been sent Final Consumer Response / [redacted] (450, 10, 2014/04/23) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: RECEIVED THE PAYMENT THIS MORNINGTHANKS YOU FOR YOUR ASSISTANCE & YOU MAY CLOSE THIS OUT AS A SATISFACTORY CONCLUSION

Hello,I have communicated with this customer multiple times this week to get this situation sorted outThe order was in fact placed on 7/13/but the manufacturer did not assign this item to be directly dropshipped to the customer, but to our vendor which caused a delayAfter speaking with Jared on Friday 8/5/I found all of this out and demanded a change to have this order dropshipped to the customerIt was not a new order placed, but a change to the order that the manufacturer looked at as a "new order" and did not ship the item directly to the customer as requested, but to our vendor.I spoke with Jared today about this situation and have informed him the fastest way this will get to him which is to ship the item direct from our vendors warehouse to him, we have credited him $for the inconvenience and are adding expedited shipping to get this item to him as fast as possibleAgain, we have been communicating with the customer and are doing our best to get this situation resolved and the item shipped to the customerThe vendor is telling us that it should ship 8/11- 8/I have also told the customer that I will keep in contact with him on a daily basis until it is resolved-Mike

Hello,
Return instructions have been submitted to the customer via EmailOnce the items are sent to us, a full refund will be issued

Initial Business Response /* (1000, 5, 2015/07/20) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@thmotorsports.com
Hello,
As requested a $refund has been sent to your payment account for the restocking fee appliedPlease allow
up to business hours for the funds to reach your account

Initial Business Response /* (1000, 5, 2014/05/01) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@autoplicity.com
Hello *** ,
We apologize for the inconvenience that our company has caused youI have sent a request to my
IT department to permanently remove your email along with any information from our systemOnce this is donePlease advise
Initial Consumer Rebuttal /* (3000, 7, 2014/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the response stating that a request has been sent to the IT department to permanently remove my email along with my information from the systemUnfortunately, I have received this exact same verbal response from this business on at least occasions after which the emails continued to be disseminatedI have no reason to believe that this occasion will be any differentI have also been advised on at least other occasions that someone from the business would follow up with me to confirm the deletion of my informationThat also never happened
Final Business Response /* (4000, 9, 2014/05/02) */
***,
My name is *** *** I am the *eneral Manager at THMotorportsLet me reiterate that we apologize for the inconvenience we may have caused you, however, I will assure you none of your information has been disseminated across the countryUpon further investigation, the emails were solely being sent to your email address and no one elseTherefore, the information in those emails were not view-able to any other parties
As a result, we have removed your email address from any and all systems we have within the companyI hope this is an adequate resolution
Again, I apologize for the length of time this event has been dragged outPlease contact me directly if you have any further issues
Thanks,
*** *
*eneral Manager
***@thmotorsports.com
Final Consumer Response /* (2000, 11, 2014/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am not absolutely comfortable that I am the only one receiving these emails since these emails are linked to a tracking number for items shipped to someone elseIt does not seem reasonable that there is a disconnect between the information as it does not seem reasonable why my information was connected with the transaction at allNonetheless, I am only seeking to have my information removed from the systemTherefore I will accept this resolution unless or until the emails resumeThank you