TH Motorsports

Initial Business Response /* (1000, 8, 2014/10/24) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext ***
Contact Email: ***@thmotorsports.com
Hello,
We apologize for the inconvenience that our company may have causedA FULL refund has been issued to the
customers account as of 10/9/No restocking fee was charged to the customerThe customers refund transaction ID is listed below
Transaction ID: XXXXXXXXXX

Complaint: ***
I am rejecting this response because: My payment made for this same item on November 27th was not refundedIt was not even credited to my account!!!
Sincerely,
*** ***

DO NOT DEAL WITH TH MOTORSPORTS!
Do not attempt to do business with these guysI have never experienced such incompetence, negligence and unprofessionalismOn top of that, I am still not convinced that I wasn't set up for a scam
I made an online order from THMinutes after, I called them to see if I could add a part to my order so that it would all ship at the same timeThey said they could not add a part and would have to cancel the original order and issue a new one including the extra partArghSo fine, they cancelled te first order and said they reversed the charge on my credit card, and charged me for the new orderThey send me an emailed invoice receiptThis "invoice" was a simple description of the parts and charges, there were no part numbers at allI emailed and called them to get a proper invoice wit all the infoI went back and forth with them times before getting anew invoiceThis new invoice again did not have all the info! Now I was worried since there was no way for me to review and confirm my order was correct! Then I get an email from the sales guy that took my order, with just a worded description of the order with the part numbersNo proper invoice! Atleast at this point, I had some confirmation of the part numbers that were "on order"! That was last week, more than weeks after the original order date! So here I am today more than weeks after order date and I received an email last night from TH, saying they have cancelled my order due to parts being unavailable / discontinued! WHAT!? After all that? Also, I still have not seen my refund on my credit card for the first order they supposedly cancelledNow I have big charges on my credit card that have not been reversed and no parts are coming! I know it takes some time for credit charges to be reversed, but this is more than weeks ago! Now I am worried about both big charges on my card, have I been taken for a scam? I'm trying to get this resolved which Is very difficult due to the incompetence of THOn the phone, they are re assuring and polite, yet it's obvious they don't understand or care about what the customer is requestingThey give you lip service only to find out that they didn't come throughIn the mean time, I have to find my parts elsewhere and have wasted valuable time, and still have to fight to get my money back!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***P.swhat they wrote was false, I contacted the manufacturer myself to solve my issue, they ordered incorrect liners for my carManufacturer contacted thmotorsports

Initial Business Response /* (1000, 5, 2014/08/22) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@thmotorsports.com
Hello,
We apologize for the inconvenience our company has caused youUnfortunately we were experiencing
technical difficulties resulting in the delay of your orderAs requested a FULL refund has been issued to your accountPlease allow up to hours for the funds to reach your account

Hello,
As requested a FULL refund of $has been issued to the customers account as of 12/7/If any additional information is needed please let us know

I don't normally write reviews good or bad on companies I buy from but this experience has been so bad I'm hoping to help someone avoid the same problem I have hadI ordered lug nuts from them so I could install my new wheels (ones I had would not work) and after waiting for two weeks and not receiving them l called them and they told me they were back ordered from the manufacturer ( ***) and they would contact *** and find out when they could ship and email me backTwo weeks later after no word from them I called them again and they said they could not get a response from *** and had been trying for the entire two weeks to get oneI found that hard to believe but I waited another two weeks and still never heard from themSo I called them back again and they told me the same thing againThis time I called *** myself and had no trouble getting someone on the phone , told them my story and they said TH Motorsports wasn't a customer of theirs and could not help me without a PO numberI called TH Motorsports back and cancelled the order and they said they would have to wait to get confirmation from *** before giving me a credit and would email me when the credit was givenThree days later after no word from them I called them again and they said they would issue a credit and email me before the end of the dayThat day is not over yet but based on the track record I have seen I'm not going to hold my breathI don't know what name they would be buying from *** under or if they even placed an order from them but from what I've seen I don't want anything to do with themIf I don't hear from them before they day is over I will be contacting the *** *** office

Dear *** Thank you for reaching out to Autoplicity We sincerely apologize for the issues you
experienced with your order and for any inconvenience it caused Upon reviewing your order, we would like to consult with you to make this right and to resolve your concerns We are working on implementing new systems, customer service additions, and processes to help prevent issues like this one from happening again the future Again, we apologize and thank you for your business and feedbackMay you contact our Director of Customer Service, *** *** to assist with your issue at: *** *** Sincerely, Autoplicity Customer Service

Complaint: ***
I am rejecting this response because:I have heard all this before and so has numerous other people according to the reviewsI will be satisfied when my refund is in my bankAgain this was a manufacturing defect return approved by the manufacturer (multiple emails between the manufacturer and i) on a part that was never installedI have heard multiple times my refund is being processed, to only recieve a email or after phone call to find out why my money is not in the bank to hear that my return is still being processedSo the response that I have recieved is the same response I have heard multiple times and according to them they have no clue what is taking you (THmotorsports) so long, words out of there mouthAgain when I have my money back I will be satisfiedsincerely,
Steve R***

Initial Business Response /* (1000, 5, 2014/06/11) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@thmotorsports.com
Hello,
We apologize for the inconvenience that our company has caused youPer manufacture the rotors you
ordered as on back order until the ETA of 6/17/Per request you would like a refund, this would result in your order being cancelled
Initial Consumer Rebuttal /* (3000, 7, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was quoted weeks it has been double that as of nowBecause of this I'm driving a vehicle that gets half the miles per gallonYour company has also cost me hundreds of dollars in project time by mis quoting injectors from Injector Dynamics as wellI have spend at least $3,within the last months with in appreciation
Final Business Response /* (4000, 9, 2014/06/11) */
Hello,
THMotorsports will not refund any labor charges or installation fees under any conditionsWe apologize for the inconvenienceLike stated earlier, if you wish to cancel your order we will go ahead and issue you a FULL refund for the rotorsIf you choose to wait until the provided ETA for your rotors we can issue you a partial refund for the inconveniencePartial refund amount issued to your account would reflect $
Final Consumer Response /* (4200, 11, 2014/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Received another email from THM and they claim its another week awayEven though it was promised to ship this weekI called the manufacturer directly and they assure me no order has been even placed for these rotorsI no request a substitute rotor and little or no costI can be contacted at XXX XXX XXXX
If this is not rectified by Thursday June I will go on every board TH sponsors including my.is and explain my situation

Your refund was already processed. Please note it takes a few days for refunds to show up due to normal credit card processing timeframes. I apologize for any misunderstanding regarding this matter.Sincerely,THMotorsports Customer Service

Dear Mr. H[redacted],I apologize for us not being able to fulfill your order.  We do not order this product direct from the manufacturer.  Rather, it had to be ordered through a distributor and, unfortunately, they did not have it available despite their data feed saying it was in stock at...

that time.  Because the item was not in-stock we had no choice but to cancel your order and provide you with a refund.  I apologize for any misunderstanding regarding this matter. Sincerely,THMotorsports Customer Service

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Mark H[redacted]

Dear Mary,I am sorry to hear that you had a negative experience, but it is important to note that a full account of the events was not shared. You placed an order on our website for the part in question. You are correct that the site indicated the part was compatible but it listed two separate parts...

in two different sizes as being compatible. Not every car of your make and model can use the same parts, which is why two separate options were offered. The specifications for each part were listed and, unfortunately, you selected the wrong one for your particular vehicle. Per your email to us you indicated the parts had been installed, and you confirmed this when we asked that question a second time. Since the parts were installed they cannot be returned, per our return policy, since they cannot be re-sold. if they hadn't been installed we would have gladly accepted a return. While we denied your return request we did offer to provide a discount on your next order for the correct parts. I am sorry to hear that was not an acceptable resolution but that is the best we can do in this instance given the circumstances. Sincerely,THMotorsports Customer Service

I took this under review and found that the [redacted] truck containing your original shipment was in an accident, thus delaying delivery. You had asked us to change the shipping address which is something we cannot due because of potential fraud risks and loss of our seller protection policies. We paid to...

have this shipment re-routed back to us and we encouraged you to place a new order with the correct shipping address. This order is currently being processed and it will be shipped out as soon as possible. I apologize for any misunderstanding regarding this matter. Sincerely,THMotorsports Customer Service

I have been in contact with Mike on a regular basis and after we determined there was a miscommunication with the manufacturer of the item Mike was very helpful in finding a resolution to the pRobles. TH motorsports are doing their best to remedy this.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Jared [redacted]

Initial Business Response /* (1000, 5, 2014/03/17) */
[redacted]
Thank you for taking time out of your day to give us a call. Like we spoke over the phone, our company is taking full responsibility for this situation. We have offered to issue you a full refund but you insisted in going...

throw with the charge back. This will now be handled with your bank. We apologize for the inconvenience.

Hello, Return instructions have been submitted to the customer via Email. Once the items are sent to us, a full refund will be issued.

Initial Business Response /* (1000, 5, 2015/03/05) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@thmotorsports.com
Hello,
We apologize for the inconvenience caused. It seems that the part number you have ordered does NOT include the...

tailgate liner. Our product title is incorrect. Since this is our mistake the liner will be shipped to you free of charge. A tracking number will be emailed to you once the item has shipped. Thank you.

Initial Business Response /* (1000, 6, 2015/04/08) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@thmotorsports.com
Hello,
Unfortunately the item that you initially order is no longer in production. Therefor we cannot ship you...

out a replacement. A full refund will be issued to your account.