TH Motorsports

While we apologize for your dissatisfaction it is important to note that it is misplaced against usWe were merely facilitating the return to the manufacturerThe manufacturer has been in possession of the item since it was returned and we have been doing our best to get them to inspect it and
provide a determinationWe cannot force another company to do anything they don't want to doWe have followed up with them again today to see if they can provide a determination or at least an ETA for when it will be doneWe apologize for any misunderstanding regarding this matter

Initial Business Response /* (1000, 5, 2014/06/27) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@autoplicity.com
Hello,
We apologize for the inconvenience that our company has caused youPlease respond to the email address
below so that we can send you a pre paid shipping label to retrieve the productOnce the product is on its way back to our facility, a FULL refund will be issued to your account
Initial Consumer Rebuttal /* (3000, 7, 2014/07/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I returned the helmet via your prepaid sticker, which I had to argue with you aboutYou wanted me to pay for both ways shippingHowever, you have not repaid my credit card in the several weeks since thenYou promised that you would refund me immediatelyREPAY ME NOW!
Final Business Response /* (4000, 9, 2014/07/14) */
Hello,
As requested you have been issued a refund for the amount of $on 7/11/Please allow up to business hours for the funds to reach your accountWe apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Alan S***

Hello,
I have communicated with this customer multiple times this week to get this situation sorted outThe order was in fact placed on 7/13/but the manufacturer did not assign this item to be directly dropshipped to the customer, but to our vendor which caused a delayAfter speaking
with Jared on Friday 8/5/I found all of this out and demanded a change to have this order dropshipped to the customerIt was not a new order placed, but a change to the order that the manufacturer looked at as a "new order" and did not ship the item directly to the customer as requested, but to our vendor.I spoke with Jared today about this situation and have informed him the fastest way this will get to him which is to ship the item direct from our vendors warehouse to him, we have credited him $for the inconvenience and are adding expedited shipping to get this item to him as fast as possibleAgain, we have been communicating with the customer and are doing our best to get this situation resolved and the item shipped to the customerThe vendor is telling us that it should ship 8/11- 8/I have also told the customer that I will keep in contact with him on a daily basis until it is resolved
-Mike

Hello, As requested a FULL refund of $has been issued to the customers account as of 12/7/If any additional information is needed please let us know

Upon processing your order we found that the product listing was incorrect and, as a result, your order had to be cancelledWe reserve the right to cancel orders when listing errors occur, which is stated on our websiteWe apologize for any misunderstanding regarding this
matter. Sincerely,THMotorsports Customer Service

Hello, We apologize for the inconvenienceThe item that you ordered is not something we stock, and was shipped directly from the manufactureyou have been notified that a delay is expected since *** is backed up with ordersYour request for a refund will be issued once the item is
returnedPlease give our customer service a call so we can issue you an RMA number and provide you with return instructions

I wish I could rate at ZERO starsThese guys couldnt produce a tracking number, so I asked for a refundThey said they cancelled the order but I am still waiting for refund weeks laterTH motorsports has not returned phone calls or respondedThey have A rating with the Revdex.com, which is **, because if you read their reviews on Revdex.com.org they have way more complaints than positive reviewsWhen I called on a Friday I could not get anyone to return or answer callsAfter a week or I should have known something was wrong when the 1st email I got was not a tracking#! But rather an email from the company, asking me to tell them whether or not the order was received and if not, if I would like to cancelI've never seen this before, shouldn't they know where my order is?
I think the idea is to just get your money into their bank account to make interest on the money while stalling out the order or refund, if they do this to hundreds of people , its a legit money maker as long as they stall out for long enoughThey may even be doing so legally by making special orders when parts are more locally available, they are making more money on the "FLOAT" or time delay, than the productsIf you can stall out hundreds or thousands or orders for a week, let alone a month as they have done with me, there is a lot of money to be made on the floatHere is the dialog between Myself and THMotorsports.com via *** dispute:
1/7/07:PST - ***: Buyer escalated this dispute to a Claim1/7/07:PST - Buyer: These guys are pulling my chain and jerking me aroundI want my money back, they clearly agreed!!!!
1/2/15:PST - Buyer: Whats going on? You said you would process a refund???? Kind of like before when you said this, that, and the other12/27/07:PST - Seller: Hi Ryan, An email stating that these are being special ordered for you due to being back ordered was sent out to you on the 15thHowever we have cancelled your order and will be processing the refund12/23/08:PST - Buyer: YOU SAID YOU WOULD PROVIDE A TRACKING, NEVER HAPPEN.YOU SAID YOU WOULD CALL BACK, NEVER HAPPEN.YOUR PHONE IS DISCONNECTED THIS MORNING @ 8:28AM??? ***?GIVE ME A REFUND PLEASE!!!!!!!!!!!!!!!!!!!!!!!!
***When I emailed ***.com on 1-16-they responded quite promptlyLuke *** had decided to now tell me that my parts were coming special order from Japan and that I could NOT cancel the order at this pointREAD BELOW
"order number is Order #*** These Rails were special ordered for youThey are out of stock in both warehouses in the USThis order went directly to JapanWe cannot refund this for you."
Thanks in advance,
Luke
*** ext l***com
AIM: l***com
www.***.com
Then I emailed Luke and told him that I was calling *** to escalate the claim and dispute it because of the fact they already cancelled the orderImmediately, I got an email from *** saying the *** had finally responded to my case with a tracking numberUnfortunately for Luke *** and ***, *** has informed me that I will be getting a full refund strictly based on the fact that the recent tracking number they just provided was not a tracking number at all but just a bunch of random numbersThe *** worker said it didnt even look like a tracking number at all, whatsoeverBelow is the *** case resolution
SOME INFO HAS BEEN CENSORED----------------------------------------------------------------------⇄ /> Resolution of Your Case: # ----------------------------------------------------------------------
Dear Ryan *......,
We have concluded our investigation into your case and have decided in your
favorWe were able to recover $USD and this amount has been credited to
youPlease allow five business days for this adjustment to be postedIf you are due any additional funds, we will make our best effort to
recover the balance from the sellerIf the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges-----------------------------------
Transaction Details
-----------------------------------
Seller's Name: THMotorsports IncSeller's Email: s***.com
Seller's Transaction ID: Censored
Transaction Date: Dec 14, Transaction Amount: -$USD
Your Transaction ID: Censored
Case Number: Censored
Buyer's Transaction ID: ***

Over recent years, the market has been saturated with several Motorsport shops It's become increasingly difficult to find a Motorsport shop that still holds integrity, enthusiasm and respect for their clients I know that the myriad of consumers out there can turn several business relationships bitter but I do have to commend TH Motorsports for my surprisingly pleasant experience They were very prompt, communicative and knowledgeable about their products and industry I feel comfortable giving them my business and plan to do so in the near future
It's as one of the representatives said on one of my phone conversations with them: "At the end of the day this is your passion and you should enjoy what you do, so we do our best to facilitate that"
Thank you

Initial Business Response /* (1000, 5, 2015/03/05) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@thmotorsports.com
Hello,
We apologize for the inconvenience causedIt seems that the part number you have ordered does NOT
include the tailgate linerOur product title is incorrectSince this is our mistake the liner will be shipped to you free of chargeA tracking number will be emailed to you once the item has shippedThank you

This company violated every single milestone on the Revdex.com Accreditation tab up aboveTheir website has blatant lies on it, items mislabeled and described as if they are something way more than they areThey lie to you when you call, promise you a legit resolution and then drag out some ridiculous long winded smoke and mirror show, all while they still have your money and the returned product that they mislead you into buying in the first placeTheir customer service is horribleI CANNOT BELIEVE THE Revdex.com ALLOWS THESE SS TO CLAIM AND USE THEIR LOGO ON THE THMOTORSPORTS WEB PAGE! I guess as long as the Revdex.com gets their fees, they don't care about the customerSAD!

Complaint: ***
I am rejecting this response because: This is very simple, give me a tracking number for the exhaust I paid for months ago, or give me my money back. You told me it would not be in until November, that means it is clearly not on the boat en route to me. You cannot hold onto someones money for months when you do not even know when you will have the product to sellAlso, Aaron T*** said that this is a normally "stocked item" for you and that you had on order. If this is the case then cancelling my should not be an issue. This is bad business
Sincerely,
Michael S***

I placed an order on a Wednesday, decided to cancel said order the same week on Friday, the staff with whom I communicated via email were very pleasant and knowledgeable about my order and I was refunded the full amount of my order as promisedIt does take about days to get your money back but they are a legitimate business and would recommend them to anyone who wants to buy parts at cheaper prices as compared to other websites

Initial Business Response /* (1000, 8, 2014/10/24) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext ***
Contact Email: ***@thmotorsports.com
Hello,
We apologize for the inconvenience that our company may have causedA FULL refund has been issued to
the customers account as of 10/9/No restocking fee was charged to the customerThe customers refund transaction ID is listed below
Transaction ID: XXXXXXXXXX

Initial Business Response /* (1000, 5, 2015/06/05) */
Contact Name and Title: *** TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@thmotorsports.com
Hello,
Thank you for reaching out to usA full refund has been issued to your account as of 5/22/The amount of
$has been sent to card ending in
Transaction ID: XXXXXXXXXX

We have been actively working on this issue since it was first reported and we provided the tracking number for your replacement order earlier this morningI apologize for the difficulty you experienced and for any inconvenience you were caused. Sincerely,THMotorsports Customer Service

Initial Business Response /* (1000, 5, 2014/08/06) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@autoplicity.com
Hello,
You have received a FULL refund as of 2/4/This order is from 2/1/

Initial Business Response /* (1000, 5, 2014/11/18) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@thmotorsports.com
Hello,
We apologize for the inconvenience our company has caused youAs of 11/17/you have been refunded
in FULL for you orderThe amount of $has been sent to your *** accountBelow is your *** refund ID
Unique Transaction ID #***XXXXX***
Thank you for your review

Initial Business Response /* (1000, 5, 2014/03/17) */
Contact Name and Title: Hubert ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@autoplicity.com
Hello ***,
Unfortunately our company cannot be held responsible for scheduling conflicts related to services
not offered by our companyIf you feel as though the product you received is unsatisfactory, we would be more than willing to send you a label to return the item if it is still in brand new conditionWe apologize for any inconvenience we may have caused you
Initial Consumer Rebuttal /* (3000, 7, 2014/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This has to do with the fact THMotorsports received my money and did not ship the productThey had somehow no explanation whyI also did not receive a follow up email about a tracking numberThen I called on 3/to get shipping infoThey LIED to me and said it had shipped and a email was being sent right overNever cameProduct never cameOn 3/I called and was told it had been shipped and here is your tracking number and you should have received an emailTruth be told - they were caught when we called on 3/They then shipped it on 3/- a week and a half laterThis has nothing to do with shipping company as the respondent eludes to or an inventory issue as I was told the product was in stockThis is a matter of being lied to and them holding on to my money and then rather than making it right through expedited shipping - they fed me lies
Final Business Response /* (4000, 9, 2014/03/18) */
Hello ***,
We do not guarantee ship dates, as some items may ship from the manufacturer as we have listed on our websiteLead times vary from manufacturer to manufacturerTracking information was delivered to the customer as soon as the items shippedTracking information indicated when the customer would receive her items
Final Consumer Response /* (4200, 11, 2014/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All of the above are liesThey never sent info when product was shipped and they lied that when they checked it had been shipped a week priorIt didn't ship until days laterThey can keep copying and pasting what their website saysButTheir customer service is disorganized and dishonestEnd of story

Initial Business Response /* (1000, 5, 2015/07/20) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@thmotorsports.com
Hello,
As promised, a FULL refund for the amount of $has been sent to your payment account as of 7/15/Thank
you for your patience