The Appliance Repair Men

The microwave that the technician brought was used and not new as he had stated. I would like my money back and I will buy a new microwave. I think it is my choice not to accept a used microwave. At this point I would like a refund.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The technician has admitted that he made a mistake on this case and he has spoken to the customer and will refund the $500. We do try and make sure all customers are happy and are truly sorry for the confusion. The customer has been informed that for any reason the technician does not follow up with...

the refund we will guarantee it and take care of it. Thank you for your patience,

I do not agree that the original issue of the fridge being too warm was "fixed" as the wrong part was installed. They claim that “…it's impossible to install an oven Thermostat in a refrigerator since ovens don't use them and they don't exist.” I stated that the other technician stated that is was an over thermistor, not a thermostat, and a Google search for “over thermistor” shows that both exist and are available for sale. I also dispute that T.A.R.M was out of the equation in the second instance. I had no way of contacting their technician without contacting them first. After my call, T.A.R.M contacted their technician and had him call me. This would not have been possible without T.A.R.M being in the equation. Additionally, all work performed by their technician was documented on T.A.R.M Invoices. The technician did not offer to come out several times after the second instance. I had one appointment that he failed to show up for. I then left several messages for him that he did not return. I have never refused anything offered from T.A.R.M. or the technician. I hired a different contractor because of the shoddy work done by T.A.R.M previously and was not convinced that they could do the work. This coupled with the fact that their repairman was not returning my calls. Additionally, the different vendor found that the trouble codes document was still sealed from the factory on the bottom of the fridge. Since the T.A.R.M technician did not open these documents they would have not been able to run the fridge through any diagnostics. This vendor used the codes to properly troubleshoot and fix the fridge the first time.

Technician has been in contact with the client and has ordered a door for the refrigerator. Technician has contacted client on several occasions and has agreed to replace the door. The client and technician have spoken about this. We can add copies of the phone records showing the tech has been...

talking with the client if needed. The technician is resolving ASAP.

This customer called in for a repair. They did not tell the booking agent they where a landlord and the tenant would have to have the technician call in to get permission to repair. The technician went out diagnosed the problem. He did not ask the person in the home if they owned to home or...

rented and the person in the home did not tell the technician he would need to get approval from a landlord before he repaired neither did the person who called in the appointment. The person in the home approved the repair after a written estimate was given to them and they paid the technician. This is clearly a landlord tenant dispute.

The technician is currently working with the customer to resolve. If the technician does not resolve we will step in and resolve.

This is such a scam!! They set up a time for repair service for our refrigerator for this Wednesday, then a different person calls back to say they have no one who repairs refrigerators in our area. All of this after I gave them my credit card number to "guarantee" my repair time. I feel so stupid for doing this - I would not ever contact these people- EVER!! I will need to make sure no one charges anything on this card now- I am more than angry!

Customer and technician have spoken. Technician has ordered a new part and it should take a few days to arrive and then technician will go out and install when the part comes in. We are following up with the customer to make sure the unit is...

serviced.

Absolutely terrible. Two different attempts at getting a tech to come out and both times got a call saying that the tech is "off today." Meanwhile, my appliance isn't working. I would say that I'd never use them again in the future, but since they didn't show up I'll just say that I won't TRY to use them again.

Customer and technician have spoken. Technician has ordered a new part and it should take a few days to arrive and then technician will go out and install when the part comes in. We are following up with the customer to make sure the unit is serviced.

There was a typo in my last response. The complaintant is correct it was a "over thermistor" but we stand by the rest of our response about the warranty and the other items of the complaintant contacting the tech directly for the additional repair. I the interest of good customer service we would be willing to refund $55 for the fist visit that was scheduled thru us. If they would like this refund they can respond here and we will mail out a check. Thank you

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This customer called our office to complain about the technician misinforming him about the service fee. The fee process was explained at the time of the booking.  Apparently, tech already took the machine apart for diagnosis and estimate has already been provided: $149.99 (repairs) - $59.99...

(service fee) = $90 balance. We have explained a step by step explanation to this customer but he  kept on screaming and cussing out the customer service rep. It came to a point wherein he called her names like bitc...., Screaming obsentities..We told him we are just cancelling the appointment and we will void the auth on his CC. On the other hand, I have advised the tech to leave the house since this customer was screaming,cussing and threating the tech. Tech DID NOT COLLECT anything from the customer. A few minutes after, the customer called back again.. said the tech took the machine apart but did not put it back together. Customer said that the unit icemaker was not working completely..  I put the tech and the customer on 3 way, the tech confirmed that he put the machine together and  reconnected the wires before he left.. customer once again screamed at the top of his lungs. He said he will be contacting the Revdex.com, he will call another appliance repair company and will be holding us for the damages of the fridge. There was NO DAMAGE to the refrigerator. The refrigerator was broken when we arrivedWe spoke with the tech on a separate line, he says the customer's main problem was the ice maker, it was not working from the beginning and it was the very main reason he called to setup an appointment. Tech says he did put everything back completely before leaving. The customer screams obsentaties at the woman in the office and we did not charge anything to the customer. I am sure he would not appreciate somebody calling [redacted] were he works and cussing out the people who work there and threatining them.

Customer called in stated that Tech broke part of her appliance and didn't want to go back out, also that the appliance now leaked. Since the complaint was a revisit, we scheduled such revisit with her and tech . At this point Tech had not admitted to breaking anything from the appliance, just said...

he needed to review it, since he didn't believe customer's appliance had suffered any damage. Tech also stated that customer was rude and that she kept insisting on filing claim for money with her insurance. After the revisit, customer called in upset that Tech had not taken the part that she said they broke and that appliance wasn't fixed. Talked to Tech, he stated the repair was well done and still working (since what was done was a drain pump cleaning so it could complete the cycles). However, he did see the damage done to a pan, and stated would replace with no charge since it was done due to the moving of the appliance for the repair. Additionally he informed that the customer had a front seal that needed replacement and that this was THE SOURCE of the leakage; he stated that these things were informed to the customer and that she demanded a free repair on the other itemThe customer service agent three-way called them both and we settled the fact that an additional repair would not be free, and that Tech would call customer with ETA on damaged part replacement. Customer given that additional repair wouldn't be free, stated she didn't want it. This is where the case was left. In the interest of good customer service we would refund the diagnoses fee of $59.99 if the customer want us to. Thank you

The technicians do not Guarantee parts prices. The technician presented an invoice with a quote to repair before he did the repair. The customer signed and agreed to the repair and the parts price. The technician has agreed to refund $50 to help resolve the problem. We are trying to reach the...

customer to let them know. We understand that this customer was not happy and we hope this solves this problem.

Customer called in stated that Tech broke part of her appliance and didn't want to go back out, also that the appliance now leaked. Since the complaint was a revisit, we scheduled such revisit with...

her and tech . At this point Tech had not admitted to breaking anything from the appliance, just said he needed to review it, since he didn't believe customer's appliance had suffered any damage. Tech also stated that customer was rude and that she kept insisting on filing claim for money with her insurance. 
After the revisit, customer called in upset that Tech had not taken the part that she said they broke and that appliance wasn't fixed. Talked to Tech, he stated the repair was well done and still working (since what was done was a drain pump cleaning so it could complete the cycles). However, he did see the damage done to a pan, and stated would replace with no charge since it was done due to the moving of the appliance for the repair. Additionally he informed that the customer had a front seal that needed replacement and that this was THE SOURCE of the leakage; he stated that these things were informed to the customer and that she demanded a free repair on the other item
The customer service agent three-way called them both and we settled the fact that an additional repair would not be free, and that Tech would call customer with ETA on damaged part replacement. Customer given that additional repair wouldn't be free, stated she didn't want it. This is where the case was left. In the interest of good customer service we would refund the diagnoses fee of $59.99 if the customer want us to. Thank you

After repairing the pump on the washing machine the repair man replaced the hot water hose a charge. We thought that was great! A couple of months later we discovered a small leak coming from the hose connection at the back of the washer. After taking a closer look I discovered the connection was cross threaded. I attempted to shut off the hot water only to learn the hot water shut off valve had off the whole time. Had the repair technician turned the valve on he would have discovered the leak.
Where is the professionalism??? Why am I dealing with this after paying for professional service? I'm waiting for a call back.... If I don't get a call soon I will have to complete the repair myself. YES.... I AM VERY UPSET!!!

I called Dan T[redacted] of The Appliance RepairMen on the week of Thanksgiving. He came out and fixed my oven but charged me $120 for an igniter when [redacted]s price is under $50. His own company quoted me a price under $60 after the fact but no one can explain why I was charged $120. I've had to call at least half a dozen times as my calls are disconnected even before anyone knows the reason for my call.

Please be aware that this company is not reliable. The repairman that was sent charged $170 cash only. He spent 20 minutes here.The repair to our washing machine lasted about 5 minutes.
The repairman came back the next day with a roll of tape. After 5 minutes he said it was fixed and left. It was not fixed. This is now the fourth day that we are waiting for him to return. The Appliance repair men phone number said they can not help us and they charged another $55 to our credit card. The people they send are not accredited or insured. BEWARE!!!