The Arizona Republic

The Revdex.com

4428 N. 12th Street

Phoenix, AZ 85014

 

This letter is in response to your email concerning [redacted] (complaint ID [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations we have...

caused Mr. [redacted] with the unwanted deliveries of free YES Sunday product.  I regret that a delay in action occurred concerning these deliveries.   [redacted], Customer Support Specialist, sent an email to Mr. [redacted] on 2/20/14, regarding this issue.  His address is set in our system to never deliver any of The Arizona Republic publications, including the free YES Sunday product.  The District Manager in charge of delivery in his neighborhood has been notified to stop delivery immediately and perform service checks to confirm that delivery ceases.  If there are any further concerns regarding this complaint, please contact [redacted] directly at ###-###-####.

Sincerely,

Administrative Assistant

Gannett Publishing Services

This letter is in response to your second email concerning [redacted] (complaint ID [redacted]). Please accept our sincerest apologies that he received the free YES Sunday product last Sunday. We have notified the carrier again that these deliveries must stop, and will perform service checks. If there are any further concerns regarding this complaint, please contact [redacted] directly at ###-###-####. Sincerely, [redacted]Administrative AssistantGannett Publishing Services

The Revdex.com

4428 N. 12th Street

Phoenix, AZ 85014

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]). Please accept our sincerest apologies for any frustrations Mr. [redacted] has experienced.    

[redacted] Cheney, Customer Support Specialist, spoke with Mr. [redacted] on 5/21/2014 regarding his refund.  Our records show

that a subscription payment of $26.50 was received on 8/27/2013.  A refund check of $19.20 ($18 plus tax) was issued to Mr. [redacted] on 9/13/2013, and a refund check for $7.30 was issued to him on 1/4/2014.  This is a total refund of $26.50, which balances with the payment made in August 2013.    

Since Mr. [redacted] was issued a full refund we considered his original complaint earlier this year resolved. Due to any continued inconvenience Mr. [redacted] has experienced, an additional refund of $18.70 has been issued and should be received in within 10 business days.  If further

assistance regarding this matter is needed, please contact [redacted] directly at ###-###-####.

Sincerely,

This letter is in response to your letter concerning Mr. [redacted], Complaint #[redacted]8. Please accept our sincerest apologies for the inconveniences and frustrations that Mr. [redacted] experienced receiving continuous advertisements to his email...

address. [redacted], Customer Support Specialist researched our contact directory and discovered that Mr. [redacted]’s email had already been placed on the Do Not Contact Registry.   [redacted] also contacted the Online Ad Traffic Administrator who has requested to have Mr. [redacted]’s email removed globally. [redacted] was able to contact Mr. [redacted] via email and telephone to convey the steps that have been taken in order to stop all email contact.  Mr. [redacted] was satisfied with the steps Mary has taken to resolve the issue of unsolicited emails from being sent in the future. In the event Mr. [redacted] has further questions or concerns [redacted] has provided her with her phone number [redacted] and email [redacted]

This letter is in response to your email concerning [redacted] (complaint ID [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations we have caused Mr. [redacted] with the unwanted deliveries of free YES Sunday product.  We regret that a delay in action...

occurred concerning these deliveries.  His address is set in our system to never deliver the free YES Sunday product.  [redacted], the Distribution Director in charge of delivery in his neighborhood, has been notified to stop delivery immediately and perform service checks to confirm that delivery ceases.  She left a message for him on 4/1/2015 to let him know that she will ensure that this delivery ceases. If there are any further concerns regarding this complaint, please contact [redacted] directly at ###-###-####.Sincerely, [redacted]Administrative AssistantGannett Publishing Services

This letter is in response to your letter concerning Ms. [redacted] Lewis, Complaint ID#: 10458006.  Please accept our sincerest apologies for the inconveniences and frustrations that Ms. [redacted] experienced.[redacted], Circulation Support Specialist, has followed up with...

[redacted] by telephone and email.Upon receiving this complaint [redacted] researched the trail of the refund and as of Thursday, February 19, 2015 it was discovered that refund was still pending in the accounting system. At that time a supervisor within the accounting department immediately resubmitted the refund.  [redacted] then  informed Ms. [redacted] on Monday, February 23 that she would be receiving the refund as originally requested back to the credit card on which it was drawn. [redacted] received an email from Ms. [redacted] on Tuesday, February 24, 2015 to inform us that the refund had gone through onto her card and she would notify the [redacted] that the issue was resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

This letter is in response to your complaint regarding the two charges to your credit card after cancelling your subscription account.  Please accept our sincerest apologies for the inconveniences and frustrations we have caused to you.

Mr. [redacted] subscription account is...

showing as cancelled in our system.  A refund of $24.39 plus applicable tax was refunded back to Mr. [redacted] credit card on 11/09/2014 and his subscription account is now showing as being cancelled on 10/31/2014. 

[redacted], Customer Support Specialist, corresponded with Mr. [redacted] through email and he confirmed that he did receive his refund.

If there are further questions or concerns, please feel free to contact [redacted] directly at ###-###-####.

This letter is in response to your email concerning unwanted mail that [redacted] received from The Arizona Republic (complaint ID [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations we have caused Ms. [redacted]. We have verified that all of Ms. [redacted]’s...

contact information has already been registered in our [redacted] registry.  Her address is set to never receive mail delivery and direct mail as well.  All correspondence and contact will stop within a few weeks.  Additionally, the District Manager in charge of delivery in her neighborhood has verified that delivery of the Sunday YES product has stopped. 

If there are further questions or concerns regarding this complaint, please feel free to contact [redacted], Customer Support Specialist, directly at ([redacted]) [redacted].

Sincerely,

Administrative Assistant

Gannett Publishing Services

This letter is in

response to your letter concerning Ms. [redacted] Complaint

#[redacted]  Please accept our sincerest apologies for the inconveniences

and frustrations that Ms. [redacted] experienced.Mary Ya[redacted] Circulation Support Specialist, reviewed the promotional ad that was...

in

question by Ms. [redacted] and telephoned Ms. [redacted] to discuss the matter.  Since the promotional ad was not clearly stated, Mary obtained

permission from her supervisor to honor Ms. [redacted] request to receive the 7 day

delivery at the .99 per week rate for 6 months.Ms. [redacted] was

satisfied amiable to the resolution to this matter.  Ms. [redacted] was provided

with Ms. Ya[redacted] direct telephone number: 60[redacted]f any future questions

or concerns should arise.

This letter is in response to your email concerning Phil [redacted] (complaint ID #[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] has experienced regarding the cancellation of his subscription.[redacted], Customer...

Support Specialist, investigated the cancellation and the final invoice Mr. [redacted] received.  [redacted] attempted to contact Mr. [redacted] through the phone number we had on his account of [redacted]; unfortunately, every attempted phone call resulted in a busy signal and we were unsuccessful at contacting Mr. Mounier.[redacted] has cleared any and all balance(s) due at the time of cancellation. [redacted] has also forwarded the information Mr. [redacted] provided in his complaint to her supervisor, who in turn, will turn it over to the newsroom as our news team values all comments and opinions.If there are further questions or concerns regarding this  complaint, please feel free to contact [redacted] directly at ###-###-####.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations we have caused Ms. [redacted] with the poor customer service that she experienced with her newspaper...

subscription.[redacted], Consumer Solutions Center Supervisor, left a message for Ms. [redacted] on 3/17/2015 regarding the delay with her refund and the poor customer service that she received.  A refund check for $18.37 was cut and mailed on 3/11/2015 from our check processing center in [redacted], IN, and depending on the mail service, she should receive it this week.  The manner in which her account and calls were handled is being addressed and corrective action taken. [redacted], Consumer Solution Center Performance Manager, sent a letter to Ms. [redacted] on 3/17/2015 to apologize for her experience (see attached).  If there are further questions or concerns regarding this complaint, please feel free to contact [redacted] directly at ###-###-####. Sincerely, [redacted]Administrative AssistantGannett Publishing Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This

letter is in response to your letter concerning Mr. [redacted], Complaint

#[redacted].  Please accept our

sincerest apologies for the inconveniences and frustrations that Mr. [redacted]

experienced.Mary

Y[redacted], Circulation Support Specialist placed a completed stop for...

any

publications to the address [redacted]., Phoenix, AZ 85021 and

has notified the area office in charge of delivery to ensure that Mr. [redacted] receives no further

deliveries.  Ms. Y[redacted] attempted telephoned Mr. [redacted] on 12/02/2015 and

12/04/2015 and was unable to leave a message as the voice mail was not set up

to receive messages.  Mary Y[redacted] then emailed Mr. [redacted] to let him know

that she has done everything possible to ensure no further publications would

be delivered to his address. Mary Y[redacted] has also given Mr. [redacted] her direct

phone ###-###-#### number, email my[redacted]@republicmedia.com and the main phone number ###-###-#### to the support line in the event Mr.

[redacted] has any future questions or concerns.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This letter is in response to your email concerning [redacted] (complaint #[redacted]  Please accept our sincerest apologies for the inconveniences...

and frustrations Mr. [redacted] experienced with his newspaper subscription. Mary Y[redacted] Circulation Support Specialist, was able to contact Mr. [redacted] and discussed the service and billing issues at length.  Mr. [redacted] was given credit through to February 2016 and placed on automatic payment to commence at that time for the $27.50 monthly rate plus tax per requested.  Mr. E[redacted] has Mary Ya[redacted] direct telephone number and email if there are any future requests or concerns. Mr. [redacted] was satisfied with the resolution to this matter.

The Revdex.com

4428 N. 12th Street

Phoenix, AZ 85014

This letter is in response to your emails concerning [redacted] (complaint ID#’s [redacted] & [redacted] are the same issue).  Please accept our sincerest apologies for the inconveniences and...

frustrations Mr. [redacted] has experienced with his subscription.     

[redacted], Customer Support Specialist, sent an email to Mr. [redacted] on 2/20/14 and briefly spoke with him on 2/21/14. She explained in the email that

his subscription was set up on the Easy Pay automatic deductions according to the direct mail 3 for 1 special offer that we received in the mail from him.  This type of offer can only be set up on Easy Pay automatic deductions. 

We regret any misunderstanding that happened when setting up Mr. [redacted] on this offer, and have issued a refund check of $25.79, which he will receive in approximately 10 business days.  The check is issued from the [redacted], Co. in Indianapolis, IN.  This refund is in addition to the $4.00 refund check that was already requested on 1/26/14. These two refunds total $29.79,which is total amount of payments we received from Mr. [redacted] checking account.  We have verified that his subscription account is closed, and we have also removed his phone number, mailing address, and email address from our customer databases per his request. 

We appreciate Mr. [redacted] business, and hope he may consider subscribing again in the future. If he is in need of further assistance regarding this complaint please contact [redacted] directly at ###-###-####.  

Sincerely,

Administrative Assistant

[redacted] Publishing Services

This letter is in response to your email concerning Steve [redacted] (complaint#[redacted]).  Please accept our sincerest apologies for the...

inconveniences and frustrations Mr. [redacted] has experienced with missed deliveries of The Arizona Republic.  We truly appreciate Mr. [redacted]’s business and readership, and have taken the necessary steps to resolve this issue.
 
Sevey R[redacted], a manager for our partner in charge of delivery in this area, spoke with Mr. [redacted] on October 21, 2016.  He will work with the new carrier on the route and perform service checks to ensure that delivery gets back on track.   Sevey provided his direct number in to Mr. [redacted] in case he has any further delivery issues, and his account has been credited for two weeks for the missed deliveries. 
 
Additionally, the Consumer Solutions Center manager has been alerted to Mr. [redacted]’s experience in order to address the handling of the account.
 
Sincerely,
 
Gannett Publishing Services