The Bancorp Bank

Good morning, *** Attached please find the customer response letter for Mr*** If you have any questions
please feel free to contact me. Thank you. ***

B
" ">etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI have tried to call the phone number back many times but it just transferred me to the main numberAt the time I was being called I was working and could not answer my phone
Regards,

Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,

Dear [redacted] This letter is in response
"letter-spacing: 0.05pt;"> to the concern you raised with the Revdex.com regarding your PayPal Prepaid MasterCardWe have reviewed your complaint and our findings are listed below On September 28, 2014, you ordered your card online On October 4, your card was activated and a cash load transaction for $was completed at ACE at 3:P.Mon October 6. That same day two separate ATM withdrawals were completed, each in the amount of $ On October 7, a claim was submitted to NetSpend, the program manager, stating the ATM did not dispense the money for either of the $transactions On November 5, provisional credits for both transactions along with the associated $fees posted to your account On November 22, you attempted to use your card for cash withdrawals in the amounts of $and $40.00. You contacted Customer Service on November stating you did not receive the cash from the ATM. Unfortunately, an error was made by the representative working your dispute claim and the provisional credit posted on December instead of December We sincerely apologize for the delay in posting the provisional creditsAs a courtesy NetSpend has posted a $credit to your account along with the reversal of three $balance inquiry fees that posted to your account We hope that this information is helpful. Please contact us with any additional questions Sincerely, THE BANCORP Payment Solutions Group

[redacted]
 
This letter is in response to the concern you raised with the Revdex.com regarding your AccountNow Gold Prepaid Card.  We have reviewed your complaint and our findings are summarized below.
 
AccountNow has a policy...

that does not allow for wire transfer deposits.  Per this policy, a wire transfer deposit is returned to the bank immediately upon receipt and a deposit to the account is never attempted.
 
Per AccountNow’s records this policy was explained to you during a phone call to Customer Service on March 18, 2014.  When the calls between you and AccountNow’s Call Center Agents were reviewed, you indicated that you had contacted AccountNow’s office on March 17, 2014, at which time an agent had advised you that wire transfer deposits were acceptable. 
 
AccountNow has searched all call records between the dates of March 12, 2014 and March 18, 2014; the first call they were able to find was on March 18, 2014.  [redacted], if you called from an alternate telephone number, AccountNow would be happy to take that telephone number and pull any additional calls so they can ensure that their agents are providing accurate information.
 
On March 20, 2014 a call was placed to your phone number and a wire transfer return trace number of [redacted] was provided to the party answering the telephone, who stated that he was the other beneficiary of the deposit.  This number will allow you to trace the returned deposit with the originating bank.  The wire item was received by AccountNow on March 12, 2014, and returned the same day.
 
[redacted], we apologize for any inconvenience or frustration that this matter has caused.  As mentioned above, if we receive an alternate phone number to use to check for additional recorded contacts with you we will be glad to do so.
 
 
We hope that this information is helpful.  Please contact us with any additional questions.

Good afternoon, [redacted]  Attached please find the customer response letter for Ms. [redacted]  If you have any questions, please feel...

free to contact me.  Thank you.  [redacted]

Good morning, Lexe.  I've attached the customer letter we sent to [redacted] regarding his recent complaint.  Please let me know if you have any questions.
Thank you.
[redacted]

[redacted]
 
This letter is in response to the concern you raised with the Revdex.com regarding your Visa Prepaid Card.  We have reviewed your complaint and our findings are summarized below.
 
You were initially quoted the $10.00...

card replacement fee since that is the standard disclosed fee for ordering a new card for any reason on this program.  When we contacted you on June 23, 2014 you confirmed via email that you had contacted Customer Service again since you filed your complaint, and they have confirmed that due to the circumstances you will not be assessed the $10.00 card replacement fee.
 
You advised us that you consider this matter resolved and that you are satisfied with the resolution.
 
We apologize for the inconvenience and frustration you experienced, and we are glad that you were able to resolve the issue without further difficulty.
 
We hope that this information is helpful.  Please contact us with any additional questions. 
 
 
Sincerely,
 
The Bancorp Bank
Payment Solutions Group

Good afternoon, [redacted]  Attached please find the customer response letter for Ms. [redacted].  If you have any questions please feel...

free to contact me.  Thank you.  [redacted]

Good afternoon, [redacted]  Attached please find the customer response letter for Mr. [redacted].  If you have any...

questions please feel free to contact me.  Thank you.  [redacted]

Good afternoon, [redacted].  Attached please find the customer response letter for Ms. [redacted]  If you have any questions please feel...

free to contact me.  Thank you.  [redacted]

Good afteroon, [redacted]  Attached please find the customer response letter for Ms. [redacted]  If you have any questions please feel...

free to contact me.  Thank you.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
9/29/15
 
Their
statement says “your accout was established under the standard
terms of our Safe Harbor IRA, which also should have been provided to
you by the previous custodian.“ Which implies IRA is a Individual
Retirement Account is refered to as “an annuity is a
contractually executed, relatively low-risk investment product”.
 
I
was NOT aware of or given any letter with the words -“The terms
include a standard $20.00 maintence fee” “that was assessed
in July 2014 when the account was established and an annual maintence
fee that is charge on the anniversary of the ccount opening in
subwequent years.” Again, I thought it was an IRA which would
imply Individual
Retirement Account that would give interest payments of some
sort. Not Fees. Additionally” No additiona fees have been
assessed.” which is incorrect, they have taken $40 of my money.
 
Regards,

Good afternoon, [redacted]  Attached please find the customer response letter for Ms. [redacted].  If you have any questions please feel free to contact me.  Thank you. 
73, 125);">

[redacted]
 
This letter is in response to the concern you raised with the Revdex.com regarding your Univision MasterCard Prepaid Card.  We have reviewed your complaint and our findings are summarized below.
 
On June 19, 2014,...

Univision, the program manager for your card, placed the card into blocked status for security reasons, i.e., your recent pattern of the load transactions caused this action. 
 
That same day, you were advised by a Univision phone agent that in order for the block to be removed you needed to provide valid copies of your photo ID, Social Security card and a proof of address document dated within the previous 30 days.
 
On June 20, you submitted copies of a photo ID and Social Security card to Univision, but they have not yet received a valid proof of address dated within 30 days of when it is submitted.  After a review of the photo ID and Social Security card Univision has determined that they cannot accept them due to some non-matching aspects in the documents.  A refund check cannot be mailed to you until you provide acceptable verification documents as well as the proof of address document.
 
Univision has made multiple attempts to contact you by phone (most recently on October 10 and 13) and left voice messages informing you that a current proof of address document is needed.  When you have obtained the requested document please fax it to Univision at [redacted] 
 
We apologize for the inconvenience you have experienced, [redacted].  Pursuant to our obligations under the Bank Secrecy Act, including the USA PATRIOT Act’s Customer Identification Program (“CIP”) requirements, we have put reasonable and prudent identity verification steps in place in order to prevent financial crimes, minimize fraud and protect our customers.  We understand that from your perspective there may be a perceived conflict between our regulatory obligations to protect the account, and the service experience you expect.  Our actions are undertaken with the goal of striking the best possible balance between the two.
 
We hope this information is helpful.  Please contact us with any additional questions. 
 
 
Sincerely,
 
The Bancorp
Payment Solutions Group

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted]
 
RE: Your Univision MasterCard Prepaid Card
 
 
[redacted]
 
This letter is in response to the concern you raised with the...

Revdex.com regarding your Univision MasterCard Prepaid Card.  We have reviewed your complaint and our findings are summarized below.
 
Univision, the program manager for the card, has attempted to contact you numerous times via phone since your complaint was received and after confirming that an error was made regarding the posting of your direct deposit.  Univision has been trying to get in touch with you so you can have immediate access to those funds.
 
Since Univision has not received any return calls, it presumes your employer found an alternate way to pay you, possibly via a paper check. 
 
We would also like you to know why the error occurred.  On July 16, Univision moved their account data to a new processing platform.  The new platform works a bit differently than the previous one and while it did match the direct deposit information with your account it tried to match it up with the secondary cardholder listed on your account instead of with you.  Since this program does not allow secondary cardholders to load the card, the direct deposit was rejected. 
 
This problem with the platform was detected and quickly fixed but unfortunately your account was affected.  We apologize for the inconvenience you experienced. 
 
We hope this information is helpful.  If you have any questions or if your concern is not yet resolved, please contact Customer Service at [redacted]
 
 
Sincerely,
 
The Bancorp
Payment Solutions Group

FONT-SIZE: 10pt">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted the IRS yesterday and was tried giving them the reference number and I was shut down by the representative and told no money was returned to my account. She also said I don't need to the claim the fund and that when the money is returned it will create an overpayment on my account and a check would be issued to my known address. Is there a transaction record showing the money sent. You stated it was sent on 5/19/15 and it is now 6/3/15. It doesn't take long for ACH deposits to hit an account.
Regards,