The Brick Warehouse LP(Edmonton)

We are sorry to hear of your disappointment with regards to your situation.Customers concerns have been reviewed by warranty manager, and manufacture which was deemed impact damage caused to the screen.Customer has been contacted, and advisedThis defect isn't something covered under manufacture or
extended warranty

Complaint: ***
I
am rejecting this response because: we want our emergency plummer Bill paid as it took over full days for them to send a technician We had a leak that cussed damage to our house as a result of the neglect and lack of timely service Lucky were not demanding the repairs be paid as well
Sincerely,
*** ***

I want them to tell me I won't have any problems with my warranty when they see I have at home piece sofa and seat are the same and my invoice says I have piece sofa each seat are different .my invoice says I paid warranty for a lover seat corner seat and chaise seat (different pieces ) but that's not what I picked up from the store, my concers is I'll will lose the warranty when they see I don't have at home what is written in my invoice.
Sincerely,
*** *** ***

Emailed customer to arrange a delivery date as requested

We appreciate you taking the time to reach out to us with your concerns, and we are sorry to hear of your disappointment with regards to your living room and laundry setIf you could please provide the sales order invoice it would be much appreciatedWe will gladly look into your situation
further

We are sorry to hear of your disappointment with regards to a warranty claim on your table, and would be more than happy to look into your situation further therefore require more informationIf you could please provide pictures of the issue your experiencing with your table, the sales order
invoice & the phone number on file it would be much appreciated.We will gladly review

Hi ***,Reference to my complaint, the update is store
manager Robin A*** contacted meHe informed me that the production for recliners has been stoppedThey have three last pieces and I have to select one of themEach piece had some quality issue, so he offered me $discount and promised to fix the issue if issue is still there after one month of deliveryBrick will fix the issue at their cost and not using protection plan which I purchased.Recliner and dinning chairs delivered to my home last weekThis time there is no major issue other than some depressions on arm rest of recliner which we will wait for one month to see if these depressions are goneOtherwise I will contact Brick to fix it as agreedI would like to mention that Rob A*** and customer service desk personnel ( Boris and Lisa) were very helpful to get this issue resolved.Appreciate your help as well which made it possible to get the issue resolved.Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will go for the second optionKeep the broken sofa-bed and get a refund for the original cost of itI want the refund of the cost of the sofa-bed plus tax put back on the credit card I have used to do the purchase
Sincerely,
*** ***

We are sorry to hear of your disappointmentWe would be more than happy to look into your situation further therefore require more informationIf you could please provide either your sales order invoice or phone number on file it would be much appreciated

Customer has been contacted by the store management team, items are being picked up and will process refund

Exchange document *** *** * *** *** We have placed the exchange on the fridge therefore on back order until the end of October, once we received we will contact the customer

I made the initial contact with The Bricks on Febrary 12thAnd they have not done anything for two days before they put it up on their system on Feb 14th or 15thThey still makes me wait

Thank you for taking the time to share your concerns with usWe do require more information so we can access your file, such as phone number used at the time of purchase or the invoice numberIf you could please provide pictures of the issue your experiencing as well with the product, it would be
much appreciated

Initial Business Response /* (1000, 8, 2016/05/12) */
Parts have been ordered and are expected for the last week of MayOnce parts have been received a technician will be sent out to complete the repairsWe are truly sorry for all inconveniences and frustration this may have caused
Initial
Consumer Rebuttal /* (3000, 10, 2016/05/14) */
(The consumer indicate
d he/she DID NOT accept the response from the business.)
Originally filed for repair from "The Brick" on April 11/Today is May 14/still no repairs done on washing machineParts will not be in until the end of Mayplus weeks without a washing machine and "The Brick" will not do anything else to rectify situationExtended warranty was purchased so that this would not happen
Problem is the sales people do not explain that, I was told that if anything went wrong it would be replaced*** *** *** *** *** *** *** *** *** *** *** ***
Final Business Response /* (4000, 14, 2016/06/07) */
TGW has provided approval for the replacement of the defective unit, replacement was picked up by the customer on June 3rd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Customer visited the store on Wednesday, spoke with store manager SueThey will be visiting the Fort Mac Brick location to receive their refund, mattress was returned and customer has already moved back to Fort MacStore manager contacted the customer again to follow up, they didn't have the
chance to visit the store in Fort Mac for their refund therefore will be going as soon as possibleIf customer has any further issues, Sue will be more than happy to assist

Multiple attempts to reach the customer via phone, and email with no success.The store would be more than happy to discuss customers concerns, and find resolution to resolve therefore no return call or reply by email on behalf of the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***-*** ***

Initial Business Response /* (1000, 16, 2016/04/21) */
Customer has been contacted by our warranty management team, they have been offered to re-selectCustomer is happy with resolution

Initial Business Response /* (1000, 5, 2015/11/03) */
An email was sent to the customer with the following;
In response to your recent Facebook post, the warranty covers parts and labor for repair
When it comes to replacement, installation does not fall under the "labor" category and is not
covered
We do apologize if the warranty does not mention this clearly, but unfortunately cannot cover the install costs for you
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Totally unacceptable
1) There is no such statement or explanation in the warranty documentation
2) For other appliance failures, removal and installation WAS includedThey are being two-faced here
3) The warranty states that repair or replacement will occur
4) TGW is the maintenance company - they should be required to remove and install the replacement cook-topIt is high power electrical and not consumer installable
Final Business Response /* (4000, 9, 2015/11/12) */
My apologies on The Bricks behalf for all inconveniences and frustration this may have causedI am sorry to hear your not satisfied with the answer provided above, unfortunately cannot cover the install costs for you