The Brick Warehouse LP(Edmonton)

After review of the file and the warranty claim , it has been noted that the issues with the leather began many months prior to the claim being reported in MarchWarranty agreement and guidelines indicate that defects and damages must be reported within days of them occurring and therefore the
delay in reporting the issues resulted in a denial of the claim

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** *** *** *** * ** *** *** *** *** ** *** *** ***i was been contacted by brick and they offered me repair money for my damaged stair railings
thanks
Sincerely,
Gio Raj

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** * *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** ***

Management from the store sent an email to the customer to go over their concerns, waiting on customers response. Outcome will be provided as soon as we touch base with the customer

We have received confirmation your concerns have been addressed with the Regional Manager and 200$ in store credit has been provided

Complaint: ***
I am rejecting this response because: The technician came on Thursday and he advised us again that he received the wrong partHe told us that we were approved for a new dryer and to go to the store and choose a new oneWe went there on Saturday and the store associates advised us that they didn't receive any update allowing us to get a new dryerI am really tired of these gamesI want a replacement dryer this weekI don't want to hear anything about a replacement partThe technician said the part is discontinuedThe reason why we added the warranty is not to go through this hassleAlmost months now since the appliance is broken and we have been getting the runaroundMy patience has reached its limit
Sincerely,
*** ***

Customer has been contacted by Ruzelle, re-selection has been offered under extended warranty programFull amount paid by the customer for the sectional is being applied towards their new selectionIf the new selection is more expensive customer will need to pay the differenceExtended warranty
is being used as they are no longer within the first year manufactureCustomer has the option of re-purchasing the extended warranty on the new item at their discretionDelivery fee's aren't included

Store management reviewed warranty claim and approved reselectionCustomer has been contacted and file resolved,

We would be more than happy to look into your situation further therefore require more informationIf you could please provide the sales order invoice it would be much appreciated

Email and Voicemail message was left on November 30th by the management team, to address customers concerns

Brick Card has been refunded, and for the remaining balance a cheque has been requested

We did give the customer Free delivery for the new productThe only difference he is paying is the dollars for the armless recliner and more for the new warrantywe have changed warranty companies and the prices have gone upWe credited him back for the warranty on the first set
The set that they purchased year ago is no long all availableThis set has been discontinued from the manufactureWhen product is no longer available our warranty statesthat they get a full credit back to pick out new productWe have giving them the full amount they paid for the productWe have reduced the product they want to purchase to our costThey also bought there product as is at a discounted price due to damaged on the unit and now they are asking for brand new stuff at the same priceThe new sale will cost them with taxes and warranty for brand new product

TGW approved replacement of the dryer under extended warranty, and has issued a credit in the amount of $+ tax = 354.86$ (amount paid by the customer at the time of purchase)I have attached a copy of the original sales order invoice showing amount. REPAIR OR REPLACEMENT If the Product fails to perform during the Protection Period under domestic or personal use within Canada as a result of defects in materials or workmanship only (subject to the Terms, Limitations and Exclusions set out in this Certificate), TGW will repair or replace, at its option, such defective Product, or any defective part(s) incorporated into the Product, without charge to you for parts and labor. PROTECTION PERIOD AND SERVICE COVERAGECoverage under this Plan starts on the original date the Product is delivered to you and stops at the end of the Protection PeriodIf for any reason TGW supplies a replacement Product under this Plan, the coverage under the Plan is then deemed to have been fully expended notwithstanding the Protection Period, and you mustexercise your option to purchase a new Plan for the replacement product in order to secure coverage for it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am very much thanks full to Revdex.com to resolve this issue
Sincerely,
*** ***

We are sorry to hear of your disappointment with regards to a recent warranty claim for your table, and would be more than happy to look into your situation further therefore require more informationIf you could please provide either your sales order invoice it would be much appreciated

Management has emailed the customer that we would be covering half the plumber bill of which is $

Customer has been contacted by store manager, replacement has been processed delivered to the customer on February 11th We apologize for any inconveniences this may have caused

Initial Business Response /* (1000, 6, 2016/03/03) */
Customer has been contacted by our warranty team, they have been offered a replacement which they have accepted

Complaint: ***
I am rejecting this response because: we have requested couple of times but all the time we got the response that they don't have any looner policy and only one time we get hold a gentleman from Calgary who told us that yes we have a policy to provide temperory replacement if its taking more then one week but that was just two days before finally they replace the other partBecause first time technician came in and order one part after days when he came to replace the part at that time he told us that another part is also not working and it will take another days we were calling them on a daily basis and asking for the status of part and provide a replacement fridge but every time they told they don't have any policy** * *** ** *** ** *** *** *** ** *** ** *** *** *** *** *** ***Beside they never told us about one time replacement of food cost which they are offering now
Sincerely,
*** ***

Under the warranty agreement (attached) it is stipulated that any claims for damages but be reported within days of their occurrenceIt is imperative to report damages within a timely fashion as to stop or slow the continued deterioration so we may assess the cause of the issue as well as have a
trained technician in the home to fix itWarranty documents are given to the customer at the time of purchase and are a legal binding agreement on the terms and conditions of the coverage purchasedIf they agreement document was not in the possession of the customer, we also provide full details online and are more than happy to provide replacement documents at any timeUpon review of the photos this peeling has been ongoing for quite some time, far exceeding the days and would no longer be covered under the warranty agreementCustomer was offered repair on the damaged recline mechanisms