The CCS Companies

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This references an account listed with [redacted], starting in [redacted], and may be listed under [redacted] 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. Ms. [redacted] indicates that she does not recognize the debt in question.  Please be assured that our client placed this account in our office for collections on...

6/6/16 in the amount of $53.96. Please note that the balance due represents medical laboratory testing performed by our client on 12/28/15.Please be assured that we did not place this account on Ms. [redacted]’s credit report. Furthermore, we have closed this account with our office and Ms. [redacted] will hear nothing further from us in regard to this matter. We trust this resolves your concerns.

Our office
is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate
this opportunity to respond.
As a preliminary matter, Mr. [redacted]’s complaint is
not with CCS’ handling of the account. Instead, he disputes owing a balance to
his former insurance company (our...

creditor-client).
Please be advised that the account in question
revolves around an insurance policy that cancelled on 08/01/11 due to
non-payment. When the policy cancelled there was still a balance due for insurance
coverage provided from the date of last payment through the cancellation date.
Notwithstanding
the above, we have agreed with Mr. [redacted]’s request to not contact him further
regarding this matter. Accordingly, we have closed this account in our office
and instructed the Credit Reporting Agency (CRA) to delete the account. Please
note that we cannot control the speed in which the CRA acts upon our request
and we recommend giving them at least thirty (30) days to update their records.
We have closed the account
with our office and Mr. [redacted] will hear nothing further from us in regard to
this matter.
We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Contrary to Mr. [redacted]’s concerns we have no record of receiving correspondence from him or voice messages. Please be advised that the account in question revolves...

around an insurance policy that cancelled on 12/05/16 due to nonpayment. When the policy cancelled there was still a balance due for insurance provided until the cancellation date. Mr. [redacted] indicates that he has been the victim of identity theft. Accordingly, we would ask that Mr. [redacted] please provide our office with a police report and completed identity theft affidavit. Upon receipt of the documentation we will forward it to our creditor-client to review.   Notwithstanding the above, we have closed this account with our office and forwarded a copy of the complaint and to our client to review. Furthermore, we are also instructing the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records.   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I filed a complaint (#[redacted]) against this company on 8-23-15 for 2 charges they added to my credit reports from Infinity insurance. On 9-26-15, CCS responded to my dispute with a promise to remove both accounts from all 3 of my credit reports. As of today 12-18-15, these accounts are still on my credit reports. I want them to have both accounts removed per their promise.   Please remove the 2 accounts from my credit reports as they promised.
Regards,
[redacted]
 
 Please remove the 2 accounts from my credit reports as they promised.

Our office
is in receipt of the complaint filed by Mr. [redacted]. We greatly
appreciate this opportunity to respond.
 
Please be
advised that the telephone number in question was provided by our client and
believed to belong to the person we were attempting to contact. We...

immediately
removed the telephone number from our records on 7/13/2015 after Mr. [redacted]
advised us the telephone number did not belong to the person we were attempting
to contact.
 
We trust
this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office
is in receipt of the complaint file by Ms. [redacted]. We greatly appreciate
this opportunity to respond.
 
Please be
advised that Ms. [redacted] was believed to be the person we were attempting to
contact. As requested by Ms. [redacted], we have agreed to stop contacting...

her
regarding this matter. Not only will she hear nothing further from us in regard
to this matter, but please be assured that we did not send this account to any
credit reporting agency.
 
We trust
that this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have already provided the account number of [redacted] twice. Once on the initial letter that was sent and again when this complaint was filed. Am I missing something here?
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. Mark [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that we cannot locate the file in question with the information that has been provided to CCS as part of the consumer’s complaint.   We would...

appreciate it if Mr. [redacted] could provide us with information on the specific account in question. If he could please provide us with a copy of his credit report and/or a copy of a letter with a CCS file number, we would be happy to investigate the consumer’s concerns further. To expedite this matter, he can email the information to [redacted]   We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that we cannot locate the file in question with the information that has been provided to CCS as part of the consumer’s complaint. We would appreciate it if...

Ms. [redacted] could provide us with information on the specific accounts in question. If she could please upload to her complaint a copy of a letter with a CCS file number and/or a copy of her credit report, we would be happy to investigate the consumer’s concerns further.   We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that our creditor-client has advised us to close this account with our office. Please be assured we did not send this account to any Credit Reporting...

Agency.   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, [redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. Ms. [redacted] disputes owing a balance to our creditor-client. Please be advised that the account in question revolves around an insurance policy that cancelled on 04/01/16 due to...

nonpayment. When the policy cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. Notwithstanding the above, we have closed this account with our office and forwarded a copy of the complaint to our client to review. As a courtesy, we have instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA will act upon our request and recommend giving her at least thirty (30) days to update their records. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Mr. [redacted] indicates that the account in [redacted]ion is still showing on his credit report after we previously notified him that it was being removed. Please be assured...

that the Credit Reporting Agency (CRA) was previously instructed to delete the account in September 2017, but it appears they did not act upon our previous request. Although we have no reason to believe the CRA did not act upon our previous request, we have again instructed the CRA to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records.   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I also want to add that if, for some reason, this collection agency has reported this to my credit report, they need to remove that as well.  (I have not seen this collection on my credit report so far, but in case they have, please remove it). Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The letter sent to my home from this so-called collection company was address to Mr. [redacted], not Mrs. [redacted]. It also made no mention of whom they were representing or what the debt was in lue of, which I'm sure is illegal and violates a few consumer rights acts. So it seems incredibly unlikely that I nor anyone in my family was involved in this event which makes sending a bogus demand letter to my home a direct violation of the FDCPA collection acts and practices. I do not accept this response because the company is trying to deny ties to another division within its company hence trying to duck responsibility for sending out a bogus claim letter violating my rights as a consumer. So an apology letter to Mr. [redacted] is still in order!
Regards,
[redacted]

Our office is in receipt of the
complaint file by Mr. [redacted]. We greatly appreciate this opportunity to
respond.
 
Please note that correspondence was
previously sent to Mr. [redacted] at the same address listed in his complaint. We
have no reason to believe he did not received our...

letters as the address listed
in his complaint is the same address listed in our file and there is no record
that the post office returned any of the letters to us as undeliverable. That
being said, we have closed this account with our office and instructed the
credit reporting agencies to delete the account. Please note that we cannot
control the speed in which the credit reporting agencies act upon our request
and recommend giving them at least thirty (30) days to update their records.
 
We trust that this resolves your
concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatlyappreciate this opportunity to respond. As a preliminary matter, please be advised that this account was sent to us directlyby ACN. That being said, we have closed this account with our office. Please beassured...

that we did not send this account to any Credit Reporting Agency. Although we have closed this account, we would be happy to assist Ms. [redacted] with her fraudclaim if she could please forward us a completed identity theft affidavit andpolice report. Upon receipt of the documentation we will forward it to ourclient to determine if an adjustment is due. We trustthis resolves your concerns. Tell us why here...

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Please be advised that the account in question was closed with our office in March 2015 when our creditor-client reported to us that they had received payment in full directly...

from Mr. [redacted]. At that time, we also reported to the Credit Reporting Agency (CRA) that the account had been paid. However, as a courtesy to Mr. [redacted], we have instructed the CRA to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.