The CCS Companies

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Please be advised that our creditor-client previously adjusted the balance due and the account has since been closed with our office. Furthermore, please be advised that the...

Credit Reporting Agency (CRA) was previously instructed to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. not my service 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Contrary to Mr. [redacted]’s concerns, we have no record of receiving any request for validation from him. Please be advised that the account in question revolve around insurance...

policy that cancelled on 06/03/13 due to nonpayment. When the policy cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. Notwithstanding the above, we have closed Mr. [redacted]’s account with our office and forwarded a copy of the complaint to our client to review. We have also instructed the Credit Reporting Agencies (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and recommend giving them at least thirty (30) days to update their records.We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Ms. [redacted] indicates that we ignored a previous letter she sent to us, but contrary to her assertion, we closed the account in question in accordance with her request...

to cease and desist and sent her a letter indicating that the account was closed with our office and the Credit Reporting Agency (CRA) was instructed to delete the account.   We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Please be advised that we cannot locate the file in question with the information that has been provided to CCS as part of Mr. [redacted]’s complaint. If Mr. [redacted] could please provide us...

with a copy of his credit report, we would be happy to investigate the consumer’s concerns further. To expedite this matter, the consumer can email the information to [redacted] We trust this resolves your concerns.

Mr [redacted] responded to me as a shakedown artist, yet I was denied a for a loan. I am upset that an agency that has government contracts with GAS of up to a million dollars in the past, would carry themselves with such demeaning language. It not gentleman like. Debt collectors are not holier than thou. Please allow me time to upload documents pertaining to my loan denial and allow the company to respond. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. Contrary to Ms. [redacted]’ assertion, please be advised that we have no record of speaking to or receiving any correspondence from her. We did previously send her correspondence...

regarding the account in question. We have no reason to believe she did not receive our previous correspondence as it was mailed to the same address listed in his complaint and there is no record of mail being returned by the post office as undeliverable.   Notwithstanding the above, we have closed this account with our office and are instructing the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records.   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Contrary to Ms. [redacted]’ assertion, we did provide her with verification of the account. Notwithstanding, we have closed the account with our office and forwarded a copy of...

the complaint to our client to review. We have also instructed the Credit Reporting Agencies (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and recommend giving them at least thirty (30) days to update their records.   We trust this resolved your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. Ms. [redacted] disputes owing a balance to our creditor-client. Please be advised that the account in question revolves around an insurance policy that cancelled on 05/05/15...

due to nonpayment. When the policy cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. Ms. [redacted] indicates the vehicle was sold. If Ms. [redacted] could please send our office a copy of the documentation showing the vehicle was sold and we will forward the documentation to our creditor-client to review. Notwithstanding the above, we have closed the account with our office and forwarded a copy of the complaint to our client to review. We have also instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

We regret
that our previous response was not satisfactory to Ms. [redacted]. Unfortunately, we
cannot set-up automatic payments for $20.00 per month. As we indicated
previously, we cannot enter into an official payment plan for that amount, but
we would apply any amounts sent to us toward the balance due. We trust this
resolves

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. Contrary to Ms. [redacted]’s assertion, she initially spoke to a Customer Service Agent named [redacted] in our office, not [redacted]. Please be assured that Ms. [redacted]...

received all of the required disclosures, and that our telephone agents were polite and professional at all times. Ms. [redacted] is also alleging that CCS utilized the “settlement,” and that the use of that word implied that CCS would pursue her through court action, which made her upset and scared. Contrary to her statement, it was not the Customer Service Agent who first discussed any settlement. Instead, it was Ms. [redacted] who brought this up when she asked whether she could settle the account. Notwithstanding the fact that the topic of settlement was initiated by Ms. [redacted], both she and her brother made it very clear that they both work in the collection industry. In light of this, Ms. [redacted] is more than familiar with what settlement implies, which is paying a reduced amount to resolve the balance due. Notwithstanding the above, we have closed this account with our office. Please be assured that we did not send this account to any Credit Reporting Agency. Although we have closed this account with our office, please note that our client believes the account is due and we cannot control any actions they may take in regard to this matter. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond. Ms. [redacted] disputes owing a balance to our creditor-client. Please be advised that the account in question revolves around an insurance policy that cancelled on 07/30/16 due to...

nonpayment. When the policy cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. Notwithstanding the above, we have closed this account with our office and forwarded a copy of the complaint to our client to review. As a courtesy, we have instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA will act upon our request and recommend giving him at least thirty (30) days to update their records. We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. As they have not agreed to remove the erroneous reporting from the credit bureaus, I have no other issues. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Please be advised that we cannot locate the file in question with the information that has been provided to CCS as part of Mr. [redacted]’s complaint. If Mr. [redacted] could...

please provide us with a copy of his telephone billing records showing calls from CCS, we would be happy to investigate his concerns further. To expedite this matter, he can email the information to [redacted]. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Contrary to Ms. [redacted]’s assertion, we have not received from her a request for validation. Also, Ms. [redacted] indicates that we did not contact her or give her the...

opportunity to dispute the debt. Please be assured we sent her correspondence that contained all of the required disclosures, including the required validation language that was sent in December 2015. That being said, as a courtesy, we have instructed the Credit Reporting Agency (CRA) to delete both accounts. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving at least thirty (30) days to update their records.   We trust this resolves your concerns. Very truly yours,

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Contrary to Mr. [redacted] assertion, please be assured that we have attempted to contact him through telephone calls and letters since the account was placed with our...

office in April 2012. Please note that these communications were made to the very same address and telephone number listed in his complaint.   The account in question revolves around an insurance policy that cancelled on 2/6/12. When the policy cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. That being said, we have closed this account with our office and are instructing the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records.   We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.Please be advised we cannot locate the account in question with the information that has been provided to CCS as part of Mr. [redacted]’s complaint. If Mr. [redacted] could please...

provide us with the telephone number he is receiving calls, previous and current addresses, or a copy of letter from CCS indicating a file number we would be happy to investigate her concerns further. To expedite this matter, she can email the information to [redacted]. We trust this resolves your concerns.

Our office
is in receipt of the complaint filed by Ms. [redacted]. We greatly
appreciate this opportunity to respond.
 
Please be
advised that on 4/15/2015, Ms. [redacted] agreed to a settlement of $1,525.00 in
installments of $275.00 payable by 4/24/2015, $625.00 payable by 5/8/2015,...

and
$625.00 payable by 5/26/2015. Ms. [redacted] is under the belief that she only has
$430.00 remaining on a settlement of $1,525.00. Contrary to Ms. [redacted]’s
assertion, she has paid $895.00 towards the settlement and has a remaining
balance of $630.00 to satisfy the settlement amount.
 
Please note
that the following payments were made towards the settlement: $275.00 on
4/27/15, $375.00 on 5/12/15, $75.00 on 5/14/15, $50.00 on 5/18/15, $50.00 on
5/26/15, and $70.00 on 5/29/15.
 
As an aside,
please note that on 6/19/2015 our creditor-client instructed us to close the
account with our office. If Ms. [redacted] has any additional questions regarding
the balance due we would suggest that she contact the original creditor
directly.
 
We trust
this resolves your concerns.