The CCS Companies

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that the account in question revolves around an insurance policy that cancelled on 6/5/15. Notwithstanding the above, we have closed this account with our...

office and forwarded a copy of the complaint to our client to review. We are also instructing the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records.   We trust this resolves your concerns.

Our office
is in receipt of the complaint filed by Mr. [redacted]. We greatly
appreciate this opportunity to respond.
 
Please be
advised that we cannot locate a file with the information provided as part of
his complaint. If he could please send us a copy of the letter he...

received that
lists a file number we would be happy to investigate his concerns further.
 
We trust this
resolves your concerns.

Our office
is in receipt of the complaint filed by Mr. [redacted]. We greatly
appreciate this opportunity to respond.
 
[redacted] disputes owing a balance to our
creditor-client. Please be advised that the account in question revolves around
an insurance policy that cancelled on...

05/18/15 at the request of [redacted]. When
the policy cancelled there was still a balance due for insurance provided from
the date of last payment through the cancellation date. That being said, we
have closed the file with our office and are instructing the Credit Reporting
Agency (CRA) to delete the account. Please note that we cannot control the
speed in which the CRA acts upon our request and recommend giving them at least
thirty (30) days to update their records.
 
We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office
is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate
this opportunity to respond.
 
In
accordance with Mr. [redacted]’s request, we will not contact him any further
regarding this account and have closed the matter with our office. Please also
note...

that we have forwarded a copy of the complaint to our creditor-client.
 
We trust
this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that the very same concerns were raised on behalf of Ms. [redacted] in a separate complaint filed with the Consumer Financial Protection Bureau (CFPB). In...

response to that complaint we advised that contrary to Ms. [redacted]’s assertion, please be assured that we did provide her with notice that the account was scheduled to be reported to the Credit Reporting Agencies (CRAs) prior to our sending the account to the CRAs. We have no reason to believe she did not receive our correspondence because the letter was sent to the same address listed in her complaint and the letter was not returned by the post office as undeliverable. Ms. [redacted] also indicates the account was reported to the CRAs after she settled the account with our office on 6/1/17. Please be assured that the account was first reported to the CRAs before payment was received on the account. As a courtesy, we have instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   It appears Ms. [redacted]’s concerns are not with CCS’ handling of the account, instead she disputes owing a balance to our creditor-client. The account in question...

revolves around an insurance policy that cancelled on 12/14/14 due to nonpayment. Ms. [redacted] indicates she does not own a vehicle and never purchased insurance. Notwithstanding the above, please be advised that we have closed this account with our office forwarded a copy of the complaint to our client to review. As a courtesy, we have instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving at least thirty (30) days to update their records.   We trust this resolves your concerns.

Our office
is in receipt of the complaint filed by [redacted]. We greatly appreciate
this opportunity to respond.
 
Please be
advised that we can find no records with the telephone number listed for [redacted]. If there is another telephone number he is receiving calls at, then...

we
would please ask him to send the information to our office so that we can
investigate his concerns further.
 
We trust
this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 12035014.  
 can the collection agency please send me this last message in letter form to my home then I will be satisfied
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Please be advised that Mr. [redacted] was believed to be the person we were attempting to contact. Please be assured that upon receipt of Mr. [redacted]’ letter dated 4/10/2016 (which was...

the same letter sent to the Revdex.com), we immediately closed this file with our office. Further, please be assured that we did not send this file to any Credit Reporting Agency. We trust this resolves your concerns.

We would like to thank Ms. [redacted] for providing us with additional information to help us locate the accounts in question. Please note that these accounts were previously closed with our office and the Credit Reporting Agency (CRA) was instructed to delete the account. Thank you.

Tell us why here...Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Mr. [redacted] disputes owing a balance to his former cable service provider (our creditor-client). Mr. [redacted] indicates he paid this account and was informed nothing...

was due at the time he canceled service. Accordingly, we have closed this account with our office and forwarded a copy of the complaint to our creditor-client to review. Further, the Credit Reporting Agency (CRA) is being instructed to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving at least thirty (30) days to update their records.We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I need a letter from them admitting fault. 
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted] and a similar complaint filed by his wife, [redacted] (see Revdex.com complaint number [redacted]). We greatly appreciate this opportunity to respond. Mr. [redacted] indicates that he does not have an outstanding balance with our...

creditor-client, but we have confirmed with our creditor-client that the balance is due. Notwithstanding, we have closed this account with our office and forwarded a copy of the complaint to our creditor-client to review. Mr. [redacted] also requests that we remove this account from the Credit Reporting Agencies (CRAs), but please be assured that CCS did not send this account to the CRAs. We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Please provide me a 10 day extension to get you the documents.

Our office
is in receipt of the complaint file by Mr. [redacted]. We greatly
appreciate this opportunity to respond.
 
Contrary to
Mr. [redacted]’s assertion, there was no agreement to delete the account from the Credit
Reporting Agency (CRA). Please be assured that CCS properly...

updated the account
as paid with the CRA. That being said, we have instructed the CRA to delete the
account as a courtesy to Mr. [redacted]. Please note that we cannot control the
speed in which the CRA acts upon our request and recommend giving them at least
thirty (30) days to update their records.
 
We trust
that this resolves your concerns.

In April 2016, I filed a complaint regarding this company fraudulently reporting a delinquency/collection on my credit report. The company responded by saying they would remove the reporting from our credit report and close the account. It is still there and needs to be removed as they had promised on 5/3/2016! The original complaint is listed below and had a Case #[redacted]. "CCS has fraudulently reported a delinquent account on my credit report. We had insurance through [redacted], but the price increased, so we switched companies, cancelling our account with [redacted]. This was over a year ago. When we first saw this on the credit reports, we contacted CCS and they stated to send a copy of our insurance declaration with our new insurance company, which we did months ago and again last month. We also contacted the CRA and CCS disputing this information and were told that it would be investigated and taken off. We have never received any further contact from them, and the account is still listed on my credit report lowering my score when we don't owe them any money at all!" I want this removed from my credit reports immediately and the account closed permanently!

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that we cannot locate the file in question with the information that has been provided to CCS as part of the consumer’s complaint. We would appreciate it...

if Ms. [redacted] could provide us with information on the specific accounts in question. If she could please upload to her complaint a copy of a letter with a CCS file number and/or a copy of her credit report, we would be happy to investigate the consumer’s concerns further.   We trust this resolves your concerns.