The DLP Group, Inc.

Dear *** ***, I'm sorry you were unhappy with the voucher you purchased As our customer service team informed you this item was marked as final sale in bold text on the deal page Our standard cancellation period is a minimum of two hours from the time an item is
purchased but is not applicable to final sale items Upon reviewing your account I see that this item was ordered at 7:37am EST and you called and requested to cancel the item at 11:27am EST I have went ahead and made an exception for this case and have processed a full refund to your original form of payment Please allow up to business days for the refund to be reflected back onto your account When making any future orders please be careful to check if the item is marked as final sale before completing the purchase. Regards,Ryan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedMy Credit Card company has issued a refund to me for the product
Sincerely,
*** ***

At this time, I have been contacted directly by Choxi.com, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
They offered to take the iPad back after telling me I could not return it in the condition it was inMy iPad ended up being replaced at
my cost so I am not willing to return it to ChoxiThey have never acknowledged that the iPad was sold as new when it was usedI have confirmation from *** that the original purchase date was in I bought it from Choxi in May
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Choxi.com, Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
After contacting the business, they promptly shipped my order and it has been received
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Choxi.com, Inchas been resolved
Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding Choxi.com, Inchas been resolved
Sincerely,*** ***

At this time, I have been contacted directly by Choxi.com, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
I received this email:Order # *** *** *** * *** *** *** *** *** ***
** *** *** *** *** *** ***
*** *** *** *** *** * *** ***
*** *** * *** *** *** *** ***
*** *** *** *** *** ***
*** *** *** *** *** *** *** * ***
*** *** *** *** ** *** *** *** * *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** * *** *** *** *** ** *** ** *** ** *** *** *** *** ***
*** ** *** *** ** *** *** *** ** *** *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I contacted the company TWICE through their "Contact Us" option on their website, not my own personal email Therefore, I have no record of the dates of the contacts, nor their contents I never received any response If they go into my account through my email (***), they will see when the item was purchased As for when I contacted them, again, it's their word against mine since I used their website to do it but it was about a month after the purchase of the faulty fan No reply Still looking for a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Revdex.com:At this time, my complaint, ID *** regarding Choxi.com, Inchas been resolved
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Choxi.com, Inc. regarding complaint ID ***.Sincerely,
*** ***

Dear *** * ***,I have reviewed your account and according to our records the last time you contacted us was on December *** in which you stated that you had received the incorrect color of tablet At that time we processed an RMA for the return of the tablet but it was never
returned If you contacted us after that date please provide the approximate date of the call and the phone number used to make the call so that I may review our records.Regards,Ryan

Dear *** ***,I'm very sorry that their was an error with our unsubscribe link This error has now been corrected and the unsubscribe link in all promotion emails now function properly.Regards,Ryan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Like I have said, this is crap. I have placed orders with Choxi and I have had issues with every order:Order #1: did not ship in a timely manner like they say that they do. I had to contact customer service multiply times to find out when I would get me stuff.Order #2: I thought that I would try them one more time however, my entire order was messed up. One item was extremely late, like months until I received it. One item was not correct. Choxi changed the color and style of the dress that I ordered. I just kept it, because I didn't want to deal with trying to return it and deal with that mess and then my other item had postage due upon arrival. I had to take time off of work in order to make it to the post office on time and pay extra postage in order to get my item that I had already paid for. They would not refund me the amount that I had to pay for the extra postage. Choxi would only give me an instore credit. After all of this experience, I was not going to let them keep my extra postage credit that I had to pay out of my own pocket so I placed one more order to get that credit. Which is where it leads me to this complaint and order #3.Order #3: Received one item and then the other item was cancelled. To then not even get all of my money back and have yet again another instore credit. Well shame on me, I WILL NEVER BUY FROM THIS COMPANY AGAIN so AGAIN, I AM THE ONE THAT IS SCREWED BECAUSE I WILL NEVER USE THAT INSTORE CREDIT. It is a bunch of crap. Choxi is HORRIBLE and UNETHICAL. I am not the only one that has been screwed by this company.....Just look at Facebook and the complaint page for them. HORRIBLE. I WILL NEVER USE THIS COMPANY AGAIN and I have let all of my family and friends know how horrible this company is and to NEVER use them as well. In my opinion, a company that does not allow for people to place constructive critizism is a company that is trying to hide something. In this case, Choxi is hiding that it is an extremely unethical and horrible company. They should be shut down. Thank you***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** *** ***, Upon reviewing your case, I see that an RMA was processed for the return of this item because you informed us it was not operating correctly. When the return was received by our manufacturing partner, they found the original box was missing and the screen was cracked, neither of which was mentioned before the RMA was processed. Our manufacturing partner also informed us that the same damage which caused the cracked screen most likely caused the lower performance of the device. If you would like the item returned to you, please provide a pre-paid return shipping label and I will request the item be sent out as soon as possible Regards, ***

Dear *** *** ***,I'm very sorry to hear you received the incorrect item I can assure you that we would never purposefully ship out the incorrect item Unfortunately, sometimes mistakes are made when packaging the shipments We would be more than happy to offer a
replacement or a refund once we have received the incorrect item back I have already processed an RMA for the item You will receive two emails, one with instructions on how to return the item and another with a pre-paid return shipping label Once received, if a replacement is in stock it will be sent out If a replacement is not in stock, a full refund will be processed to your original form of payment.Regards,***

Dear *** **,As per the mutually signed agreement, all disputes need to be handled in a specific manner which does not include third parties in a public forumVendors may contact us directly if they have any questions or concerns.Regards,Ryan

Revdex.com:I RECEIVED THE SHIPPING LABEL, BUT NO RETURN MERCHANDISE APPROVAL WITH INSTRUCTIONS THIS IS USUALLY INCLUDED WITH A SHIPPING LABEL FOR RETURNS I WILL SHIP BACK WITH LABEL AND HOPE FOR MY REFUND
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***