The DLP Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beca
 
 They are accusing me of lying about contacting them about the faulty fan, even though they have record of my purchase. The only way to contact them was a "Contact me" link on their website (which changed names during this time) so I do not have a copy of the email in my sent folder. If they have record of my purchase, why would I lie about the fan not working? I tried REPEATEDLY to get some type of response and they're saying since THEY have no record of it, it didn't happen, so no refund. That's just not right. If they do not want to issue me a refund, then I do not wish to purchase from a dishonest business ever again, nor do I want my friends and/or family to either and thanks to social media, I have the ability to reach PLENTY to make sure they know just what kind of [redacted] products AND service this company provides. Businesses like this shouldn't be allowed to rip HONEST, decent people off and take their money in exchange for junk without recourse. I will never accept their terms as, "yeah, sure, that's okay, you sold me [redacted] that broke immediately and kept my money, then called me a liar when I said I tried to contact you about it".  Sure. Not going to happen.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]...

[redacted]
[redacted]   I received my refund.

Revdex.com:At this time, I have not been contacted by Choxi.com, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],As requested an e-check for $355.00 has been sent to your email address.  Please print out the check and you can deposit it at any bank.Regards,Ryan

Dear [redacted],I'm sorry to hear you were not satisfied with the bag you received.  Upon reviewing your account I see that a refund for $39 was processed to your original form of payment on April [redacted].  If there is anything else I can assist you with, please just let me...

know.Regards,[redacted]

At this time, I have been contacted directly by Choxi.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 I have 3 open orders with them. When they contacted me, it was about the oldest of the 3 orders. I asked them to cancel the order and...

refund my money which they have done.  At that time they informed me that all of the items should be shipping soon. Nothing has shipped and this has been 2 weeks since I was told they would be shipping 'in a few days'. I emailed them and asked to have the remaining orders canceled and my money refunded, but this has not been done.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   I'm very sorry you were unhappy with the laptop you received.  Upon reviewing your account I see that  an RMA for a full refund was already processed for this item.  Please see the attached communication where a full refund was promised once the return was...

received.  Unfortunately, since the item was not returned for more than 4 months, a return is no longer possible.   Regards, Ryan

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] I sincerely appreciate the time and effort in this matter.

Dear [redacted],I'm very sorry to hear you were unsatisfied with the jewelry you received.  Upon reviewing your account, I see that a refund of $107 was processed to your original form of payment on May [redacted].  If you have not yet received this refund please let me know so I may...

look into the matter further.Regards,[redacted]