The DLP Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear *** ***,I'm very sorry for the delay in shipping out your item I reached out to the manufacturing partner for an update but unfortunately I did not receive one Since I am unable to be sure of what date this item will ship I have went ahead and canceled the order and issued
a full refund to your original form of payment Please allow up to business days for the refund to be reflected back onto your account If there is anything else I can assist you with, please just let me know.Regards,Ryan

Dear *** ***, According to our records all four items in this order were successfully delivered Can you please let me know which of the specific items you refused? Regards,Ryan

Dear *** * ***,I'm very sorry for the troubles you experienced with your ordersChoxi.com initially issues all refunds in the form of store credit but we are more than happy to issue the refund to your original form of payment if you preferAs requested I have issued a refund to your
original form of payment for the items you have not received If there is anything else I can do to assist you, please just let me know.Regards,Ryan

Dear *** ***, I'm very sorry to hear the fan you ordered is no longer workingWhen reviewing your account I don't see any notes related to this order on your accountCan you please let me know how you contacted us (via email, phone, chat, etc) as well as the email or phone number you use
to contact usOnce I am able to review your previous contacts I would be more than happy to assist you with your concernRegards, ***

Dear *** ***,I'm sorry that you were disappointed with the amount of time it took to get your orders Please note that we advise customers that orders may take up to weeks to be delivered Upon reviewing your account I see that order *** was shipped via *** with
the tracking number *** and was delivered on June *** Order *** was shipped via *** with the tracking number *** and was also delivered on June *** The orders were delivered and days after they were ordered respectively which is before the weeks maximum shipping time we advise If there is anything else I can assist you with please just let me know.Regards,Ryan

Revdex.com:At this time, I have not been contacted by Choxi.com, Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Please retract this complaint
Sincerely,
*** ***

Dear *** ***,I'm very sorry to hear that the headphones you received were defective When an RMA is processed our automated system sends out two emails, one with instructions on how to return the item and another with the return shipping label I see in your case you reported
not receiving the initial email so it was sent to you via email as an attachment I have attached a screen shot showing the email you received and replied to which contained the shipping label That being said, I see one of our supervisors made an exception and processed a full refund to your original form of payment for this item though we were unable to confirm that the item was delivered For any future returns, I ask that you please ship the item with tracking in case there are any problems with the shipment If there is anything else I can do to assist you, please just let me know.Regards,***

Dear *** * ***,I'm sorry for the delay in shipping out your item I have contacted our manufacturing partner for this item and they were
unable to confirm when this item will be shipped For this reason I have cancelled the order and issued a full refund to your original form of payment Please allow up to business days for this refund to be reflected back onto your account If there is anything else I can do to assist you please just let me know.Regards,***

Dear *** * *** I'm very sorry for any misunderstanding regarding how you were billed and/or refunded. This order was originally priced at $with the item in question priced at $($for the item and $for shipping). The cost of the order was reduced by a $discount code and then by a $credit you had on your account. Discount codes and credits are spread out over each item on the order based on the % of the cost they make up. After the discount code and credit, you ended up paying $in cash for the item. We are only able to issue a refund to your original form of payment in the amount you paid for the item. Any discounts or credits utilized on the order can only be refunded in the form of in store credit. If there is anything else I can do to assist you, please just let me know Regards, Ryan

Dear *** ***,I'm very sorry that you only received one of the two comforters you ordered Upon reviewing your account I see that a full refund for the missing item was processed to your original form of payment on September *** If there is anything else I can do to assist
you, please just let me know.Regards,***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear *** ***, I am terribly sorry to hear that you incorrectly received used iPads from ChoxiWe work hard to ensure that all products we sell are new unless clearly marked and unfortunately a mistake was made in this caseWe’d like to do what we can to make this right, so we will gladly pay for the necessary repairKindly provide us with a copy of the repair bill and we will send you an e-check in the amount of the repair cost. Regards, Ryan

Revdex.com:At this time, my complaint, ID *** regarding Choxi.com, Inchas been resolved. Choxi has returned my money from the order.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

At this time, I have been contacted directly by Choxi.com, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
Choxi contacted me and gave me a credit but not a refund they didn't mention my Revdex.com complaintThe credit was for $
but I don't trust making another purchase with them and want a refundI did ask them for a refund not a credit.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, I'm very sorry for the delay in shipping out your itemUpon reviewing your account I see that a full refund for this item was requested and processed on November *** If there is anything else I can do to assist you please let me know. Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedMy payment has been refunded
Sincerely,
*** ***

Dear *** * ***, I'm very sorry that you were unhappy with your purchase Unfortunately, I am unable to locate your account using the email address or name provided Can you please provide either the order number or the email address used when creating your choxi account
Once I have this information I would be more than happy to assist you with your concern. Regards,Ryan