The DLP Group, Inc.

Dear [redacted], Upon reviewing your account I see that a refund for this order was processed to your original form of payment on March [redacted] 2015.  In some cases banks do not clearly mark where a refund came from when it is posted to your account.  Please contact your bank to...

confirm whether you received the refund in question.  If the bank confirms you have not received the refund we will need to arrange a 3 way call between you, your bank, and myself to look into the matter further. Regards,Ryan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.    If a refund is not issued may I reopen the case ?  And please be aware that they are still advertising that item for sale on there website.
Sincerely,
[redacted]

Dear [redacted] [redacted],I'm very sorry for the delay in shipping out your order. According to our records this order was canceled at your request and a full refund was processed to your original form of payment. If there is anything else I can do to assist you please just let me...

know. Regards,Ryan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is exactly what we are trying to do. But Choxi has been unreachable so we thought we should inform/share with Revdex.com and others that search up information on Revdex.com, what we are experiencing. Once Choxi has made an effort to resolve our case we would gladly close and remove this complaint instantly. Looking forward to having our issue resolved. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], Unfortunately, when the return was received the phone screen was cracked.  As noted previously, the original box which helps protect the device from damage, was not used in the return as required.  If the item was not packaged well it may have resulted in damage to the device during shipping.  That being said I will go ahead and make an exception and issue a refund of $30 to your original form of payment as requested.  Please note that for any future orders, all returns must be made in the condition the item was received and include the original box.  If there is anything else I can do to assist you, please just let me know. Regards, [redacted]

Dear [redacted],I'm sorry for the confusion regarding the rings you ordered.  I have confirmed that the ring was listed two times, one as a genuine tanzanite and other as a lab created tanzanite.   Unfortunately, I am unable to confirm with 100% certainty which of the deals was...

listed correctly so I have refunded you the full cost of both rings ($38) to your original form of payment.  Please allow up to 7 business days for the refund to be reflected back onto your account.  You may also keep the rings for the inconvenience you experienced.  If there is anything else I can do to assist you, please just let me know. Regards,Ryan

Revdex.com:At this time, I have not been contacted by Choxi.com, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted], I'm very sorry that the handbag you ordered was unable to be delivered.  When reviewing your account, I see that an in store credit in the amount of 125% of the purchase price of the item was issued to your account and has already been utilized.  If there is...

anything else I can do to assist you please just let me know. Regards,Ryan

Dear Valued Customer, We would like to take this opportunity to thank you for your business, loyalty, and patience while Choxi.com has gone through a transition period. We are happy to report that Choxi.com is now under new Management. As a new management team, we are diligently working to clear the...

backlog of inquiries and shipments. This process will take a while; with more customer service agents coming back online each day and working day and night to get back on track, we will once again have the capacity to address each customer on a timely basis and we anticipate being full operational within the next 30 days. Within this time frame (and as soon as possible) you will be updated on the exact status of your order(s). We are working extremely hard with our suppliers to fulfill all orders as soon as possible. Our goal is to fulfill all outstanding orders within the next 30 days, but because of the number of suppliers involved, it may take up to 60 days. Once your order has processed and is ready to ship, tracking information will be emailed as normal. If you are expecting a refund, we expect that to be fully processed within the next 30 days as well. We've made significant changes at Choxi and we plan to be your favorite online shopping site again and once again, thank you for your patience. We sincerely apologize for not being able to respond to your inquiries on a timely basis prior to these changes. If your inquiry has not been addressed as of today, we ask that you send another email (or simply reply to this one) so that our customer service team can assist you right away. Thank you again for your business, loyalty and patience and we look forward to continuing to provide you with the products that keep you retuning to our website often. Sincerely, Choxi.com management [redacted] Everything you love for less

Revdex.com:At this time, my complaint, ID [redacted] regarding Choxi.com, Inc. has been resolved.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had contacted the immediately when they emailed me the order was going to be canceled and that they were going to issue a refund. The email stated that there was going to be a refund posted in 7 to 10 days. I emailed them back within minutes of getting their email telling them of the situation that the card used to make the initial purchase was a prepaid gift card. I told them since the card balance was completely used the card was no longer useable that the acct was closed after the balance was used on the card. That the card was disposed of and I could not get a refund to the card. I told them to either refund it to my debit card or that they would need to issue me a credit. They did not respond at which time I sent that email again. Then 2 days later they sent me an email telling me it was too late that the pre paid gift card was issued the refund. When I told them that I wanted the information who the refund went to etc.. They said that information was not available. After they had told me I would need to contact the bank. The gift cards clearly state that once the card balance is used up that the card is no longer an open account. There would have been no acct. for them to issue the refund to!! I did not want to take a credit with their company but expressed that I would accept that.  Then a few days later they were saying it was too late that the card was credited. But would not give me information as to who was refunded or the card number which I no longer had as I disposed of the card once the balance was used up. Where did the refund go???
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted directly by Choxi.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]They informed me that since I had filed a complaint, they had closed my account. Therefore, although I have sent numerous...

emails to them about what they owe me, they refuse to allow me to access my account to get the money they had refunded to me. For every email I send them, they send the same rejoinder. We are just going around in circles. At last count, I had 17 emails to them and many more had been deleted over the course of the month.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],I'm very sorry for the delay in shipping out your order. According to our records this order was canceled at your request and a full refund was processed to your original form of payment. If there is anything else I can do to assist you please just let me know....

 Regards,Ryan

Dear [redacted],I'm very sorry for the troubles you have experienced with this order.  Unfortunately, our manufacturing partner was unable to fulfill the order so it was cancelled and a full refund was processed to your original form of payment.  Please allow up to 7 business...

days for the refund to be reflected back onto your account.  If there is anything else I can do to assist you, please just let me know.Regards,Ryan

Dear [redacted]If you are unhappy with Choxi's efforts to resolve this issue to date I ask that you please follow the procedure set forth in the mutually signed agreement and seek arbitration to resolve the issue.Regards,Ryan

Dear [redacted],I'm very sorry that you received unwanted promotional emails.  Can you please let me know the date of the last email you received from choxi.com?  Also please forward that email to [redacted] with the subject of Attn: [redacted] so that I can have our technical team...

look into this issue further.Regards,Ryan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI forwarded a message from the company with my reply that I do not want them to ship out the order and would like a full refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Choxi.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They do not want to assist they admitted that they are not authorized dealer and they actually do not have quality...

department that inspects products to make sure they are good .They also advised that what they sell on there site is not actually from them they are a 3rd party rep for sellers of discounted items or discontinued .They did not offer ANYTHING not even discount for any future orders .
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Choxi.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They said that because they turned my last "refund" for unshipped merchandise into a credit it could not be monetarily refunded - that I...

 would have to use the store credit.  Out of $41 they refunded $7.95 to my account and left the rest in credit.  I told them that it wasn't acceptable as I would not be using their services, but they said that was all they could do and hung up.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]