The DLP Group, Inc.

Dear *** ***, I'm very sorry you didn't receive the items in this order. As requested I have processed a full refund for the order to your original form of payment. If there is anything else I can do to assist you, please just let me know Regards, ***

Dear Shelia B***,I'm very sorry that two of your items were not delivered by Christmas as they should have been According to our records the final two items in the order were delivered on December *** I have went ahead and issued a $credit to your account ($for each late
item) If there is anything else I can do to assist you please just let me know.RegardsRyan

Dear *** ***,I'm sorry, but just to clarify, you used the "contact us" form on choxi.com? When the contact us form is used (on either nomorerack.com or choxi.com) an email is created in our ticketing system I have searched for your name, email address, and the order number for this order and the only two emails I was able to find were from February and related to a $credit Unfortunately, since I am not able locate any email received during the return period for this order I am unable to offer either a refund or replacement item.Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The RMA was issued after ignoring my complaint so I bought a new battery hoping this would fix the issue but it didn't.The biggest complaint is I was sold a "refurbished" mac book that had NEVER been refurbished and I am due a full refund plus the money I spent trying to fix the LIE they sold me.This is false advertising and false information from No More Rack saying I would have the full warranty after the item was given as a gift.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Sam [redacted],I'm very sorry for the troubles you have experienced.  Our accounting department informed me that they are in contact with you and in the process of resolving this issue.  If there is anything else I can do to assist you, please let me know.Regards,[redacted]

Dear [redacted], I have reviewed the correspondence and the email stated that a refund had been processed to your original form of payment.  When the email was sent the refund had already been processed.  When a refund is processed it is not immediately available to the card holder.  There is  a processing period for the funds to be transferred from one account to the other.  The 5 to 7 day period noted in the email is in regards to this processing period.  Again, I am very sorry but since a refund was successfully processed to the original form of payment no further refund is possible. Regards,Ryan

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They did not offer any further solutions besides keeping the phone with no refund or sending it back to me for an additional $10 in...

shipping costs so they got money either way. I filed a dispute with my credit card company and they have refunded the cost to me instead but NoMoreRack.com did not offer a reasonable resolution.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Choxi.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
This company did contact me after I sent them about 15 emails and commented multiple times on social media.  This company is...

horrible.  It does not care about its customer.  They are only about screwing you.  This problem will never be resolved by this company.  I have requested to they never contact me again.  I will never order from them again and I have warned all of my family and friends about this company.  Thank you for trying to help but this company will only get better if it is shut down.  It is unbelievable how they can still be in business.  They are completely unethical.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Choxi.com, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted directly by Choxi.com, Inc. regarding complaint ID 11465700, however my complaint has NOT been resolved because:
[Your Answer Here]
 
 The original amount of $33 was credited back into my account but they refused to give me the additional...

credited money. I was offered a twenty dollar gift certificate, but have no wish to shop at their store again. Also, have a feeling that the same thing would occur as the first time that I would not be credited for the amount, and on complaining being  told that it would be the next time I  shopped. Underhand  company!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Choxi.com, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Choxi.com, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted], I'm very sorry that our manufacturing partner was unable to deliver the item you ordered.  In regards to refunds, unfortunately we are only able to issue refunds to the card used to the make the purchase.  Redirecting a refund to another card from our end is...

not possible.  I have checked with our accounting department and was informed that the refund for this item was successfully returned to the card used to make the purchase.  Since we have already refunded the item we are unable to issue an additional refund or credits.  The best option would be to contact the financial institution who issued the prepaid card for a replacement so that you may use the remaining balance on the card.  If there is anything else I can do to assist you, please just let me know.Regards,Ryan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response will be followed up by me, but no resolution has been reached.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
  They refunded the Money, Thank you for your help??[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beca
 
 This is not acceptable. I sent an email regarding the card only moments after I was sent the email saying they could credit my card. The card was not credited at that time. That email was telling me what they could do. Not that they had already issued a refund to a card I no longer had. And have no idea who the financial institution was that issued the pre-paid [redacted]. Are you kidding me when you get a gift of a pre-paid [redacted] it's bought at [redacted] or [redacted] or [redacted] even the dollar general store. I don't know where the card was purchased and I wouldn't have any clue what financial institution would have issued the card. That information isn't available when you get a gift card! They only say [redacted] gift card! Had I not used the entire balance on the item I paid you for and never received because you all cancelled my order I would still have had the card with a remaining balance then all this wouldn't be an issue. The fact is that I spent the balance of the card at Choxi closing out the card. They do not keep a completely used up gift card on file. Once it's gone the card is no good. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],I'm very sorry that you received unwanted promotional emails.  Please forward the last email you received to [redacted] with the subject of Attn: Ryan so that I can have our technical team look into this issue.Regards,Ryan

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have tried contacting Choxi and working it out with them. Haven't gotten a resolution from them or any closer to getting our issued resolved. Our lawyer informed us to post here first to see if Choxi will step it up in resolving their outstanding balance, before we move forward with legal action. We would love to get this issue resolved and closed out this complaint as much as you do. Looking forward a resolution so we can close this complaint. Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Toby Ma

Hello Complaints, We would like to take this opportunity to thank you for your business, loyalty, and patience while Choxi.com has gone through a transition period. We are happy to report that Choxi.com is now under new Management. As a new management team, we are diligently working to clear the...

backlog of inquiries and shipments. This process will take a while; with more customer service agents coming back online each day and working day and night to get back on track, we will once again have the capacity to address each customer on a timely basis and we anticipate being full operational within the next 30 days. Within this time frame (and as soon as possible) you will be updated on the exact status of your order(s). We are working extremely hard with our suppliers to fulfill all orders as soon as possible. Our goal is to fulfill all outstanding orders within the next 30 days, but because of the number of suppliers involved, it may take up to 60 days. Once your order has processed and is ready to ship, tracking information will be emailed as normal. If you are expecting a refund, we expect that to be fully processed within the next 30 days as well. We've made significant changes at Choxi and we plan to be your favorite online shopping site again and once again, thank you for your patience. We sincerely apologize for not being able to respond to your inquiries on a timely basis prior to these changes. If your inquiry has not been addressed as of today, we ask that you send another email (or simply reply to this one) so that our customer service team can assist you right away. Thank you again for your business, loyalty and patience and we look forward to continuing to provide you with the products that keep you returning to our website often. Sincerely, Choxi.com management [redacted] Everything you love for less