The Girly-Twirly Gift Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] I have responded to [redacted] at Girly Twirly Gifts relative to their offer to return my money on [redacted] (which I do not participate in) or they can send a hard check I also suggested that perhaps they could let me order another [redacted] for someone else and arrange somehow for that to be a free gift I will await their response Thank you for your assistance in this matter

Hi [redacted] *Thank you so much for contacting us We are so sorry - we have been having some trouble with our email servers and your emails just came through to us today I am looking to help.Our sincere apologies for the lost shipment of your wall monogram! We would love to either get another one made and shipped for you ASAP (our manufacturer could get this recut, resanded, painted and reshipped again in about week or so), or to credit you in full for this item If you would like a credit we would just need your credit card information again, as we do not keep it on file for your security.Let us know - I am looking to assist ASAP to get this matter closed to your satisfaction.Warmly -Claire S [redacted] Customer CareGirlyTwirly.com

Hi [redacted] Thank you so much for contacting us We are so sorry for the slight delay with the shipping of your bag - they just came back into stock and yours is scheduled to be shipping this evening, as they are on the monogramming machines now Would you still like us to ship this order for you tomorrow morning by USPS Priority Day shipping or would you still prefer to cancel your order? We are looking to help with either one you would prefer.Warmly - [redacted] Customer Care [redacted]

Hi [redacted] I just spoke to our manufacturer again for an update These usually take them 4-weeks to do the painted ones because of the process...but they have gotten this remake done in weeks for you as we asked them to rush it ASAP They are doing the finish clearcoat tomorrow and it just needs hours to dry after that and it can ship We will forward the tracking # anticipated on Tuesday - it will be coming to you by 2nd day air Thank you so much for your order - we are very anxious to get this remake into your hands ASAP! Warmly - Claire S [redacted] Customer Care GirlyTwirly.com

Complaint: [redacted] Claire, I am rejecting this response because my husband and I have checked our spam folders and neither one of us have messages from youHowever, I did receive the order confirmation email and the partial shipment notification from your company with no issuesIt's odd that any communication after those emails would be sent to my spam folderFurther, I called your business and left voicemails on 3/8/and 3/10/16, yet never received a return callYour offer to fill this order with items that clearly do not meet the sizes or color in my original order is very confusing and frankly, lacks the appropriate customer service responseI would like an immediate and full refund for the items I have not receivedAs a customer, it's very frustrating that it took a complaint to the Revdex.com to finally get a response from your companyI have never experienced this poor level of customer service from any business before, regardless of business size Sincerely, [redacted] ***

Hi [redacted] I just spoke to our manufacturer again for an update These usually take them 4-weeks to do the painted ones because of the process...but they have gotten this remake done in weeks for you as we asked them to rush it ASAP They are doing the finish clearcoat tomorrow and it just needs hours to dry after that and it can ship We will forward the tracking # anticipated on Tuesday - it will be coming to you by 2nd day airThank you so much for your order - we are very anxious to get this remake into your hands ASAP!Warmly -Claire S [redacted] Customer CareGirlyTwirly.com

Hi Karen - Thank you so much for getting back to us - we are hoping that you have received our last emails sent to your email address [redacted] Our manufacturer had advised us that they had completely sold out of the pink chain laundry bags due to unexpected extremely high graduation order volume We had emailed wondering if we could possibly send you another print instead perhaps? Here is the link to the laundry bags on our website again...please let us know if there is maybe another design that we can get shipped out immediately for you perhaps? [redacted] Our sincere apologies for any inconvenience that this may have caused - we look forward to getting an alternate design shipped out immediately for you! Warmly -Claire SullivanCustomer CareGirlyTwirly.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

[redacted] *Thank you so much for contacting us - we are so sorry that one of the plates never arrived for you! We would be happy to refund you for that item if you would no longer like it We no longer have your credit card number on file for your security - do you possibly have a Paypal account that we can credit for you perhaps, or would you prefer to give us your card information again? We can also mail you a refund check too if that is your preference.Let us know - we are looking to help.Warmly - [redacted] Customer CareGirlyTwirly.com

I ordered gifts on 11/16/16, never recieved them and tried numerous times to reach out this company regarding my orderI still have not received a phone call or an email about my orderI finally contacted my bank to dispute the chargesWill NEVER order form here ever again, what a scam!

I ordered an item for $from Girly-Twirly They credited my credit card and never sent me my item I've tried numerous times to get ahold of them by phone and mail, to no avail Shut these people down!

[redacted] * Thank you so much for contacting us We are so sorry for the delivery trouble with your [redacted] I have just entered a rush replacement order for you to reship out again within the next hours - we will be right back to you by tomorrow with your tracking # so that we can both watch for it's safe arrival to you this time Thank you for letting us know that it did not arrive so that we could get a replacement out for you ASAP! [redacted] Customer CareGirly-Twirly Gift Company

Hi Kristin -Thank you so much for your order As per our emails exchanged this morning we are showing that your American Express card has been credited in full for your inquiry - we received a letter from American Express confirming your credit in full so you should be all set We are so so sorry again for the issue with our emails responses - perhaps we were typing your email address in incorrectly or we have it incorrectly on the order We are glad that the refund has been taken care of and that your card has been credited.Warmly - [redacted] Customer CareGirlyTwirly.com

Complaint: [redacted] I am rejecting this response because I did not receive any correspondence from them previously I'm not sure how to respond to them directly, but I will try and then alert you to the resolution if there is any Sincerely, [redacted]

Hi Amy - Thank you so much for getting back to us We are hoping that you receieved our follow up email after our last conversation? Our manufacturer informed us that the acrylic portion of the keychain is on backorder until October 10th We had emailed you back asking if you would like to pick a different style keychain instead that can ship right away perhaps? This one here has been a very popular alternative and can be done in either clear or cobalt with the gold lettering - [redacted] - [redacted] Please let us know if this or another alternative from our website would work for you as we would love to get this shipped out for you ASAP - Warmly - [redacted] Customer Care GirlyTwirly.com

[redacted] Thank you so much for contacting us - we are so sorry that one of the plates never arrived for you! We would be happy to refund you for that item if you would no longer like it We no longer have your credit card number on file for your security - do you possibly have a Paypal account that we can credit for you perhaps, or would you prefer to give us your card information again? We can also mail you a refund check too if that is your preference.Let us know - we are looking to helpWarmly - [redacted] Customer Care GirlyTwirly.com

[redacted] Thank you so much for contacting us back - we are hoping that you received our last email perhaps? We are so sorry if this somehow missed you The [redacted] Bangles our manufacturer has sold out of in the "S" letter, however we do have another manufacturer that can create something very similar to this in a mirrored disc style I have attached photos for you - we were wondering if we could possibly change your order to one of these instead perhaps to ship out for you ASAP? The Gold [redacted] Disc one is our most popular seller On these you can even do her full letter monogram if you so choose! Just let us know.We are so sorry for any inconvenience that this may have caused - we look forward to getting this out for you immediately.Warmly - [redacted] Customer CareGirlyTwirly.comy here

I placed an order with this company on August 29,After a month passes and I hadn't received the item or heard that it was backordered I attempted to contact the companyI sent emails and left voicemail messagesNone of which were returnedThis was in regards to a purchase over $finally after months I receive an email that my item has shippedI am out a lot of money at this point seeing as to how it's a personalized item I can't just give to anyone and the event has passed for which I needed the gift and had to purchase something elseIt is one this to misunderstand the production time but to never receive feedback from a company is very disrespectfulI will never use this company again! And I warn others to not use this company either

Hi Amy -Thank you so much for getting back to us We are hoping that you receieved our follow up email after our last conversation? Our manufacturer informed us that the acrylic portion of the keychain is on backorder until October 10th We had emailed you back asking if you would like to pick a different style keychain instead that can ship right away perhaps? This one here has been a very popular alternative and can be done in either clear or cobalt with the gold lettering - [redacted] - [redacted] Please let us know if this or another alternative from our website would work for you as we would love to get this shipped out for you ASAP -Warmly - [redacted] Customer CareGirlyTwirly.com

TERRIBLE CUSTOMER SERVICE! NO PHONE NUMBER LISTED ON WEBSITE, AND THEY DO NOT RESPOND TO EMAILS REGARDING ORDER STATUSABSOLUTELY DISGRACEFUL....WILL NEVER ORDER FROM THEM AGAIN