The Girly-Twirly Gift Company

Hi Kristin - Thank you so much for getting back to us - we are hoping that you received our emails dated July 23rd and August 5th? (Maybe they went to a SPAM filter perhaps?) We are currently sold out of the Capri Cove print in these shower caddies due to extremely high back to school order volume We were wondering if we could possibly replace these with a different pattern instead perhaps? This pattern here has been a very popular replacement and our customers seem to love the functionality of this shower caddy - http://www.girlytwirly.com/mia-tile-monogrammed-shower-caddy.html Or you can choose from our other available prints to shown here - http://www.girlytwirly.com/mobebishca.html Please let us know - we would love to get these on their way to you ASAP! Warmly - Claire [redacted] Online Customer Care GirlyTwirly.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is semi-adequate to meYes, I did receive my merchandise one month after I placed my order and filed a complaintHardly a satisfactory experienceI would caution future consumers about the practices of this online business
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
I have responded to *** *** at Girly Twirly Gifts relative to their offer to return my money on *** (which I do not participate in) or they can send a hard check. I also suggested that perhaps they could let me order another *** for someone else and arrange somehow for that to be a free gift. I will await their response. Thank you for your assistance in this matter

Hi Kristin -Thank you so much for getting back to us - we are hoping that you received our emails dated July 23rd and August 5th? (Maybe they went to a SPAM filter perhaps?)We are currently sold out of the Capri Cove print in these shower caddies due to extremely high back to school order
volume We were wondering if we could possibly replace these with a different pattern instead perhaps? This pattern here has been a very popular replacement and our customers seem to love the functionality of this shower caddy - http://www.girlytwirly.com/mia-tile-monogrammed-shower-caddy.htmlOr you can choose from our other available prints to shown here - http://www.girlytwirly.com/mobebishca.htmlPlease let us know - we would love to get these on their way to you ASAP!Warmly -Claire ***Online Customer CareGirlyTwirly.com

I have ordered many things from this company and was happy in the past but the last items I ordered came and were not printed correctly, I called many times to ask it to be redone and I got one response saying I would get a new one and never received itCalled and emailed many times after that and never get a responseI will not order from them again

Hi *** *
Thank you so much for contacting us As per our emails, your trailer hitch cover has shipped by *** Priority *** *** You had confirmed that you did receive it today, and we confirmed that we had also mailed you a free gift for this
inconvenience, which will be arriving separately by mail We hope you love everything and thank you so much for your order -
Warmly -
C*** ***
Customer Care
GirlyTwirly.com

Hi Amy -Thank you so much for getting back to us. We would be happy to cancel this order and issue you a credit in full for your key chain order. Our sincere, sincere apologies again for the stock issue with the acrylic on these key chains...we look forward to crediting you for this immediately. I will email you directly again so that we can get this matter closed for you today.Warmly -*** ***Customer CareGirlyTwirly.com

Hi *** *
Thank you so much for your recent order. Our manufacturer (the *** Company) has already shipped this luggage tag set for you - *** Tracking # *** *** ***. When we track it it shows as scheduled to be arriving tomorrow for you!
Thank you so much again
for your order...we hope you love it -Warmly -Claire S*Customer Care
GirlyTwirly.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** Below is the response sent to the agency:Hello, I do not want to provide my credit card information again at this timeAs a result, I would like the product shipped as soon as possible including a tracking number so that I know when to expect my orderIn the event I am not pleased with the product then my husband and I will request a refund

*** *** *** ***
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Thank you for thisSince the company found out I had filed a complaint, I got an email today from this outside of this one indicating a re-shipmentAfter days and emails, the Revdex.com notification to them relative to the complaint was not their first- they apparently are only reactingWhen I Googled the company I found almost this same email - if not exact- in a response to smother customerThis is a scamCredit card information from my bank and the telephone number provided with the charge is not in service- they couldn't reach them eitherI responded to the company's email and told them to cancel my order as I had to order from another companyPlease let me know if this email is a proper "reply in writing" or if I need to send a letterI did not tell them in my response email but will reply again, I want a complete refund if my money

From: Karen Bernstein [mailto:***] Sent: Wednesday, July 20, 11:AMTo: Revdex.com Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***I have been unable to reach the company directly to discuss the resolution. They do not respond to my emails

Hi ***I just spoke to our manufacturer again for an update These usually take them 4-weeks to do the painted ones because of the process...but they have gotten this remake done in weeks for you as we asked them to rush it ASAP They are doing the finish clearcoat tomorrow and it just needs hours to dry after that and it can ship We will forward the tracking # anticipated on Tuesday - it will be coming to you by 2nd day air. Thank you so much for your order - we are very anxious to get this remake into your hands ASAP!Warmly -Claire S*Customer CareGirlyTwirly.com

Hi Karen -Thank you so much for contacting us - I am looking to help. We are showing that we had sent separate emails - one on May 26th and one on June 8th regarding your order? (Maybe they are going to a SPAM folder perhaps?)Our manufacturer is sold out of the pink chain print in the Laundry Bags - we had emailed to see if there was possibly another print Laundry Bag on our website that we could change that to for you to ship out ASAP? Here is the link to the Laundry Bags on our site again to view our current available options - ***lPlease let us know - we would love to get this resolved for you and get an alternative color into your hands ASAP!Warmly -Claire S*Customer CareGirlyTwirly.com

Hi *** and the Revdex.com -Thank you so much for contacting us. We are showing that this order that *** *** had placed (shipping to *** ***) has been completed and already shipped - UPS Tracking # ***. The order has been updated in our system and is on its
way to:*** *** *** *** ** ***It is scheduled to arrive to her within the next working days.Thank you so much for your order again -Warmly -Leslie ***OwnerGirly-Twirly Gift Company LLC

From: *** ***] Sent: Friday, December 16,
1:PMTo: ***Subject: Fwd: Complaint ID #*** Response and Resolution ** *** *** * Regarding the above complaint - this customer has received their mouse pad quite some time ago - it had shipped by USPS Priority Mail shipping - Tracking # *** and was delivered to this customer back on November 18th, 2016. We have emailed her this confirmation also back in November and the order has been closed as shipped for over month. Could you please update this complaint for us? We have been trying to update your system with the tracking information but it will not let us do so - Thank you -
*** *** Owner Girly-Twirly Gift Company

Hi *** *Thank you so much for contacting
us. We are so sorry - we have been having some trouble with our email
servers and your emails just came through to us today. I am looking to
help.Our sincere apologies for the lost shipment of your wall
monogram! We would
love to either get another one made and shipped for
you ASAP (our manufacturer could get this recut, resanded, painted and
reshipped again in about week or so), or to credit you in full for
this item. If you would like a credit we would just need your credit
card information again, as we do not keep it on file for your security.Let us know - I am looking to assist ASAP to get this matter closed to your satisfaction.Warmly -Claire S*Customer CareGirlyTwirly.com

Hi Kristin -
Thank you so much for your order. As per our emails exchanged this morning we are showing that your American Express card has been credited in full for your inquiry - we received a letter from American Express confirming your credit in full so you should be all set. We are so so sorry again for the issue with our emails responses - perhaps we were typing your email address in incorrectly or we have it incorrectly on the order. We are glad that the refund has been taken care of and that your card has been creditedWarmly -*** ***Customer Care
GirlyTwirly.com

Hi *** (and the Revdex.com) -We have been trying to reach out to you also - we have sent emails to you and to your husband - not sure if they may be going to a SPAM folder perhaps?We had emailed on 2/23/that our manufacturer had sold out of the brown color in the sandals in days in the sizes that
you were requesting. They will be back in stock in May...we were wondering if you would like to keep your order open to ship at that time when they arrive back in stock, or we DO have these in black in a size only available to ship immediately for you if you would like to change to this option perhaps?Our sincere apologies for any inconvenience that this may have caused...the popularity of these Flip Flops shocked even our manufacturer and their first lot sold out in only working days...beyond their anticipation.Please advise - we would also be more than happy to refund you for the pairs immediately also if you would like.Warmly -Claire S*Customer CareGirlyTwirly.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** I have responded to *** *** at Girly Twirly Gifts relative to their offer to return my money on *** (which I do not participate in) or they can send a hard check. I also suggested that perhaps they could let me order another *** for someone else and arrange somehow for that to be a free gift. I will await their response. Thank you for your assistance in this matter

I ordered an item in October and still have not received itI emailed regarding status and received no responseTerrible company terrible serviceI will never order from them againBut they sure did charge my credit card immediately