The Girly-Twirly Gift Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi Karen -
Thank you so much for contacting us - I am looking to help.  We are showing that we had sent 2 separate emails - one on May 26th and one on June 8th regarding your order?  (Maybe they are going to a SPAM folder perhaps?)
Our manufacturer is sold out of the pink chain print in the Laundry Bags - we had emailed to see if there was possibly another print Laundry Bag on our website that we could change that to for you to ship out ASAP?  Here is the link to the Laundry Bags on our site again to view our current available options - 
[redacted]l
Please let us know - we would love to get this resolved for you and get an alternative color into your hands ASAP!Warmly -
Claire S[redacted]Customer Care
GirlyTwirly.com

Hi Kristin -
Thank you so much for getting back to us - we are hoping that you received our emails dated July 23rd and August 5th?...

 (Maybe they went to a SPAM filter perhaps?)
We are currently sold out of the Capri Cove print in these shower caddies due to extremely high back to school order volume.  We were wondering if we could possibly replace these with a different pattern instead perhaps?  This pattern here has been a very popular replacement and our customers seem to love the functionality of this shower caddy - http://www.girlytwirly.com/mia-tile-monogrammed-shower-caddy.html
Or you can choose from our other available prints to shown here - http://www.girlytwirly.com/mobebishca.html
Please let us know - we would love to get these on their way to you ASAP!
Warmly -
Claire [redacted]
Online Customer Care
GirlyTwirly.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I will accept a refund from the company - if they have a Chase account, they can send a Refund via [redacted] the following email address - [redacted]  Otherwise, please have GirlyTwirly mail a refund check to [redacted]p.
Sincerely,
[redacted]

TERRIBLE CUSTOMER SERVICE! NO PHONE NUMBER LISTED ON WEBSITE, AND THEY DO NOT RESPOND TO EMAILS REGARDING ORDER STATUS. ABSOLUTELY DISGRACEFUL....WILL NEVER ORDER FROM THEM AGAIN.

Hi [redacted]
I just spoke to our manufacturer again for an update.   These usually take them 4-6 weeks to do the painted ones because of the process...but they have gotten this remake done in 3 weeks for you as we asked them to rush it ASAP.  They are doing the finish clearcoat tomorrow and it just needs 24 hours to dry after that and it can ship.  We will forward the tracking # anticipated on Tuesday - it will be coming to you by 2nd day air. 
Thank you so much for your order - we are very anxious to get this remake into your hands ASAP!
Warmly -
Claire S[redacted]
Customer Care
GirlyTwirly.com

I ordered an item for $31 from Girly-Twirly. They credited my credit card and never sent me my item. I've tried numerous times to get ahold of them by phone and mail, to no avail. Shut these people down!

Hi Amy -
Thank you so much for getting back to us.  We would be happy to cancel this order and issue you a credit in full for your key chain order.  Our sincere, sincere apologies again for the stock issue with the acrylic on these key chains...we look forward to crediting you for this immediately.   I will email you directly again so that we can get this matter closed for you today.
Warmly -
[redacted]Customer Care
GirlyTwirly.com

I placed an order with this company on August 29,2016. After a month passes and I hadn't received the item or heard that it was backordered I attempted to contact the company. I sent 4 emails and left 4 voicemail messages. None of which were returned. This was in regards to a purchase over $100. finally after months I receive an email that my item has shipped. I am out a lot of money at this point seeing as to how it's a personalized item I can't just give to anyone and the event has passed for which I needed the gift and had to purchase something else. It is one this to misunderstand the production time but to never receive feedback from a company is very disrespectful. I will never use this company again! And I warn others to not use this company either

Hi again Karen -
We would like to get his resolved ASAP for you.  Would you like us to ship a different print for you perhaps as noted in our last response, or would you prefer a refund?  We are happy to do either one for you.
Please advise which you would prefer -
Warmly -
[redacted]
Customer Care
GirlyTwirly.com

I ordered gifts on 11/16/16, never recieved them and tried numerous times to reach out this company regarding my order. I still have not received a phone call or an email about my order. I finally contacted my bank to dispute the charges. Will NEVER order form here ever again, what a scam!

Complaint: 1[redacted]
I am rejecting this response because:  I specifically wanted the [redacted] for a number of reasons.  I do not want a substitute.  Please refund me in full as soon as possible.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi Amy -
Thank you so much for getting back to us.  We are hoping that you receieved our follow up email after our last conversation?  Our manufacturer informed us that the acrylic portion of the keychain is on backorder until October 10th.  We had emailed you back asking if...

you would like to pick a different style keychain instead that can ship right away perhaps?  This one here has been a very popular alternative and can be done in either clear or cobalt with the gold lettering - [redacted]Please let us know if this or another alternative from our website would work for you as we would love to get this shipped out for you ASAP -
Warmly -
[redacted]
Customer Care
GirlyTwirly.com

Hi [redacted]Thank you so much for contacting
us.  We are so sorry - we have been having some trouble with our email
servers and your emails just came through to us today.  I am looking to
help.Our sincere apologies for the lost shipment of your wall...


monogram!   We would love to either get another one made and shipped for
you ASAP (our manufacturer could get this recut, resanded, painted and
reshipped again in about 1 week or so), or to credit you in full for
this item.  If you would like a credit we would just need your credit
card information again, as we do not keep it on file for your security.Let us know - I am looking to assist ASAP to get this matter closed to your satisfaction.Warmly -Claire S[redacted]Customer CareGirlyTwirly.com

[redacted]
 
Thank you so much for contacting us.  We are so sorry for the delivery trouble with your [redacted]  I have just entered a rush replacement order for you to reship out again within the next 24 hours - we will be right back to you by tomorrow with your tracking...

# so that we can both watch for it's safe arrival to you this time.   Thank you for letting us know that it did not arrive so that we could get a replacement out for you ASAP![redacted]
[redacted]
Customer Care
Girly-Twirly Gift Company

Hi [redacted]Our sincere apologies.  It looks like we were responding to the email [email protected] - we were missing the "s" in your last name on the emails.  This is entirely our fault - we are so sorry about this email address error on our part.I have gone ahead and refunded your [redacted] Account in full for the 3 pairs of [redacted] for a total of $102.00 - your [redacted] refund confirmation is attached here for you.  Since shipping was free on your order the refund is for the 3 pairs at $34.00 each.Our sincere apologies again for the stock issue with these - we feel terribly that they sold out so quickly.  Please let me know if there is anything further that I can assist with....I am happy to help.Warmly -Claire S[redacted]Customer CareGirlyTwirly.com

Hi [redacted]
 
Thank you so much for contacting us.  We are so sorry for the slight delay with the shipping of your bag - they just came back into stock and yours is scheduled to be shipping this evening, as they are on the monogramming machines now.  Would you still...

like us to ship this order for you tomorrow morning by USPS Priority 2 Day shipping or would you still prefer to cancel your order?  We are looking to help with either one you would prefer.Warmly -[redacted]Customer Care
[redacted]

Hi [redacted] (and the Revdex.com) -We have been trying to reach out to you also - we have sent 2 emails to you and 1 to your husband - not sure if they may be going to a SPAM folder perhaps?We had emailed on 2/23/16 that our manufacturer had sold out of the brown color in the sandals in 3 days in...

the sizes that you were requesting.  They will be back in stock in May...we were wondering if you would like to keep your order open to ship at that time when they arrive back in stock, or we DO have these in black in a size 7 only available to ship immediately for you if you would like to change to this option perhaps?Our sincere apologies for any inconvenience that this may have caused...the popularity of these Flip Flops shocked even our manufacturer and their first lot sold out in only 3 working days...beyond their anticipation.Please advise - we would also be more than happy to refund you for the 3 pairs immediately also if you would like.Warmly -Claire S[redacted]Customer CareGirlyTwirly.com

From: [redacted]] Sent: Tuesday, December 13, 2016 9:33 AMT[redacted]Subject:...

Complaint # [redacted]   Hi Mary this is John from heritage glass as per a conversation about this complaint I did respond via fax I'm not sure why it wasn't received but I did refund the customer in full and apologized for any inconvenience to him. Thank you for handling this for me yours truly John at Heritage Glass