The Girly-Twirly Gift Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me They have emailed me and requested my address, which I provided them last week so they could mail me a check At this time, September 14, 2016, I have still not received the refund yet
Sincerely,
*** ***

From: *** ***] Sent: Tuesday, December 13, 9:AM T** *** Subject: Complaint # *** Hi Mary this is John from heritage glass as per a conversation about this complaint I did respond via fax I'm not sure why it wasn't received but I did
refund the customer in full and apologized for any inconvenience to himThank you for handling this for me yours truly John at Heritage Glass

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***
Below is the response sent to the agency:
Hello,
I do not want to provide my credit card information again at this timeAs a result, I would like the product shipped as soon as possible including a tracking number so that I know when to expect my orderIn the event I am not pleased with the product then my husband and I will request a refund

Hi *** *Thank you so much for contacting us As per our emails, your trailer hitch cover has shipped by *** Priority *** *** You had confirmed that you did receive it today, and we confirmed that we had also mailed you a free gift for this inconvenience,
which will be arriving separately by mail We hope you love everything and thank you so much for your order -Warmly -C*** ***Customer CareGirlyTwirly.com

Hi *** and the Revdex.com -Thank you so much for contacting us. We are showing that this order that *** *** had placed (shipping to *** ***) has been completed and already shipped - UPS Tracking # ***. The order has been updated in our system and is on its way
to:*** *** *** *** ** ***It is scheduled to arrive to her within the next working days.Thank you so much for your order again -Warmly -Leslie ***OwnerGirly-Twirly Gift Company LLC

Hi *** * Thank you so much for contacting us. We are so sorry for the slight delay with the shipping of your bag - they just came back into stock and yours is scheduled to be shipping this evening, as they are on the monogramming machines now. Would you still like us to ship
this order for you tomorrow morning by USPS Priority Day shipping or would you still prefer to cancel your order? We are looking to help with either one you would prefer.Warmly -*** ***Customer Care***

Hi Karen -
Thank you so much for getting back to us - we are hoping that you have received our last emails sent to your email address *** Our manufacturer had advised us that they had completely sold out of the pink chain laundry bags due to unexpected
extremely high graduation order volume We had emailed wondering if we could possibly send you another print instead perhaps? Here is the link to the laundry bags on our website again...please let us know if there is maybe another design that we can get shipped out immediately for you perhaps? ***
Our sincere apologies for any inconvenience that this may have caused - we look forward to getting an alternate design shipped out immediately for you!
Warmly -
Claire Sullivan
Customer Care
GirlyTwirly.com

Complaint:
I am rejecting this response because: They charged us for a product that they did not deliverThey did not actually send the emails they claim to have sent no matter how nicely they worded the one email they sent in response to your inquiry or maybe it was because the credit card company has now also started and inquiryMost companies don't charge until the merchandise is actually being deliveredThis is a scam and the worst customer service everI got no response to calls, messages, written complaints on their own "Contact Form" which they say to use instead of phone callsI wonder how many people out there haven't thought to contact you and have lost money with this companyI would like a refund as they are not able to fill the order for which I was charged
Sincerely,
*** ***

On October 19th we received an email that *** had not receieved her order that was shipped by *** back on September 24th We immediately rush remade and reshipped this item again that same day for her - *** *** *** tracking # *** which shows as delivered on October 22nd, at 1:pm The customer (*** ***) has confirmed receiving this remade monogrammed *** on that day She would like to return it for a refund which we are happy to also do for her - we no longer have her card number on file to credit so we would just need either her card number again, a *** email to credit or we can mail her a hard copy refund check We are just awaiting her response to the credit method that she would prefer at this timeWarmly -
*** ***
Customer Care
GirlyTwirly.com
GirlyTwirly.com

Hi again Karen -We would like to get his resolved ASAP for you Would you like us to ship a different print for you perhaps as noted in our last response, or would you prefer a refund? We are happy to do either one for you.Please advise which you would prefer -Warmly -*** ***Customer CareGirlyTwirly.com

From: *** ***] Sent: Friday, December 16, 1:PM To: *** Subject: Fwd: Complaint ID #*** Response and Resolution ** *** *** * Regarding the above complaint - this customer has received their mouse pad quite
some time ago - it had shipped by USPS Priority Mail shipping - Tracking # *** and was delivered to this customer back on November 18th, 2016. We have emailed her this confirmation also back in November and the order has been closed as shipped for over month. Could you please update this complaint for us? We have been trying to update your system with the tracking information but it will not let us do so - Thank you -
*** *** Owner Girly-Twirly Gift Company

[redacted]
*Thank you so much for contacting us - we are so sorry that one of the plates never arrived for you!  We would be happy to refund you for that item if you would no longer like it.  We no longer have your credit card number on file for your security - do you possibly have a...

Paypal account that we can credit for you perhaps, or would you prefer to give us your card information again?  We can also mail you a refund check too if that is your preference.Let us know - we are looking to help.Warmly -[redacted]Customer CareGirlyTwirly.com

Hi Karen - Thank you so much for getting back to us - we are hoping that you have received our last 2 emails sent to your email address [redacted]  Our manufacturer had advised us that they had completely sold out of the pink chain laundry bags due to unexpected extremely high...

graduation order volume.  We had emailed wondering if we could possibly send you another print instead perhaps?  Here is the link to the laundry bags on our website again...please let us know if there is maybe another design that we can get shipped out immediately for you perhaps?   [redacted] Our sincere apologies for any inconvenience that this may have caused - we look forward to getting an alternate design shipped out immediately for you! Warmly -Claire SullivanCustomer CareGirlyTwirly.com

Hi [redacted]Thank you so much for your recent order.  Our manufacturer (the [redacted] Company) has already shipped this luggage tag set for you - [redacted] Tracking # [redacted].  When we track it it shows as scheduled to be arriving tomorrow for you!Thank you so much again for your order...we...

hope you love it -Warmly -Claire S[redacted]Customer CareGirlyTwirly.com

On October 19th we received an email that [redacted] had not receieved her order that was shipped by [redacted] back on September 24th.  We immediately rush remade and reshipped this item again that same day for her - [redacted] tracking # [redacted] which shows as delivered on October 22nd, 2016 at 1:10 pm.  The customer ([redacted]) has confirmed receiving this remade monogrammed [redacted] on that day.  She would like to return it for a refund which we are happy to also do for her - we no longer have her card number on file to credit so we would just need either her card number again, a [redacted] email to credit or we can mail her a hard copy refund check.  We are just awaiting her response to the credit method that she would prefer at this time.Warmly -[redacted]Customer CareGirlyTwirly.comGirlyTwirly.com

Hi Kristin -Thank you so much for your order.   As per our emails exchanged this morning we are showing that your American Express card has been credited in full for your inquiry - we received a letter from American Express confirming your credit in full so you should be all set.  We are so so sorry again for the issue with our emails responses - perhaps we were typing your email address in incorrectly or we have it incorrectly on the order.  We are glad that the refund has been taken care of and that your card has been credited.Warmly -[redacted]Customer CareGirlyTwirly.com

[redacted] Thank you so much for contacting us.  We are so sorry for the delivery trouble with your [redacted]  I have just entered a rush replacement order for you to reship out again within the next 24 hours - we will be right back to you by tomorrow with your tracking # so that we can...

both watch for it's safe arrival to you this time.   Thank you for letting us know that it did not arrive so that we could get a replacement out for you ASAP![redacted]
[redacted]Customer CareGirly-Twirly Gift Company

[redacted]
Thank you so much for contacting us back - we are hoping that you received our last email perhaps?  We are so sorry if this somehow missed you.   The [redacted] Bangles our manufacturer has sold out of in the "S" letter, however we do have another manufacturer that can...

create something very similar to this in a mirrored disc style.  I have attached photos for you - we were wondering if we could possibly change your order to one of these instead perhaps to ship  out for you ASAP?  The Gold [redacted] Disc one is our most popular seller.  On these you can even do her full 3 letter monogram if you so choose!  Just let us know.We are so sorry for any inconvenience that this may have caused - we look forward to getting this out for you immediately.Warmly -[redacted]Customer CareGirlyTwirly.comy here...

Hi Amy -Thank you so much for getting back to us.  We are hoping that you receieved our follow up email after our last conversation?  Our manufacturer informed us that the acrylic portion of the keychain is on backorder until October 10th.  We had emailed you back asking if you would...

like to pick a different style keychain instead that can ship right away perhaps?  This one here has been a very popular alternative and can be done in either clear or cobalt with the gold lettering - [redacted]Please let us know if this or another alternative from our website would work for you as we would love to get this shipped out for you ASAP -Warmly -[redacted]Customer CareGirlyTwirly.com

Hello,On 3/31/16, I submitted a complaint against the The Girly Twirly Gift Company. On 4/4/16, the company responded to the complaint and reported plans to ship my purchase. Now that the complaint is closed they have disappeared again with no correspondence with me since that time. I am requesting further assistance with this.Thank you in advance for your consideration of this request.[redacted]