The Lakeside Collection

Initial Business Response / [redacted] (1000, 5, 2014/12/23) */ December 23, [redacted] On behalf of Lakeside Collections, we sincerely apologize for any inconvenience you may have experienced with our service Please know that Lakeside Collections is always concerned when a customer tells us that some aspect of our service is unacceptable and we can assure you that your experience was not typical of the level of service we strive to provide Thank you for taking the time to speak with me on 12/22/ I appreciate the time you contacted us and advised us on the situation of your shipment and I am glad your shipment was recovered by the Sheriff and brought to you directlyUnfortunately, the only thing that was missing from your shipment was the scarf and it was no longer available for us to issue you a replacement In addition, I do show a refund was issued for the missing scarf for $back to your card ending in [redacted] on 12/22/and should post in the next billing cycle I again thank you for getting back to me and thank you for being a wonderful customer of ours If you should have further questions, I can be reached at [redacted] or through my email at [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/10/08) */ October 8, Account: [redacted] Re: Case Number: [redacted] Dear [redacted] On behalf of Lakeside, please accept our sincerest apology Thank you for speaking with me on 10/03/ Per our conversation, I have issued a replacement for your order confirmation number [redacted] on 10/03/The replacement number is [redacted] and it shipped on 10/07/via tracking number [redacted] and has a scheduled delivery date 10/11/The shipment is scheduled to be delivered to the correct address in [redacted] Texas I appreciate you gave me the chance to resolve your issue and thank you for your business If you should have further questions, I can be reached at [redacted] or through my email at [redacted] .com Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/03/13) */ March 13, Account: XXXXXXXXX Re: Case Number: XXXXXXXX [redacted] I am glad I was able to speak with you directly on 03/10/ I am sorry that there was confusion regarding payment for your order placed with The Lakeside CollectionHopefully this explanation will help When you placed your order on 11/12/14, we authorized (put a soft hold on funds) your [redacted] account for $301.75, a portion of your $orderThe remaining $was charged against your [redacted] account for the Cozy Bear personalized item when it shipped on 11/14/ When we shipped the majority of your items on 11/19/and attempted to charge the $against the soft hold, [redacted] indicated the charge had now declinedEven though we had not received payment of $301.75, we shipped you the merchandise in good faith so you would have your order in time for the holidays Our records indicate a letter was sent out via email on 12/28/with an attached statement showing your balance due on the account and we also had tried several times to reach you via phone in February and March to discuss your outstanding balanceWe regret you did not receive these notices When we spoke you agreed you had received the goods, and also admitted research of your own [redacted] account does not show LTD has been paid for the product you ordered and receivedYou felt we were being unjust in sending you notification requesting collection of these items Our internal leadership apologized for the delay in sending you a notification and offered a 20% discount as an appeasementYou advised us that you refuse this discount, and feel although you have the products you are unwilling to pay for them We do acknowledge that in instances such as yours, when a payment is declined we should not send the merchandise out until a replacement payment is receivedWe have therefore changed our internal policy moving forwardWe have accommodated your request to clear your current balance due of $ If you should have further questions, I can be reached at XXX-XXX-XXXX or through my email at [redacted] @ltdcommodities.com Sincerely, [redacted] Customer Support Specialist The Lakeside Collection

WARNING: An order was placed with this company in mid December Although their website indicated the item was in stock, it ended up being back ordered; it finally shipped in late December The charge to my credit card account, made by an authorized user, was listed as "processing" on the 29th of December, On that same day, I received a fraud alert from my credit card companyThere was a pending charge to my credit card account from an electronics store located in another state from this companyThe name on the credit card given to this store was also the name used on the fraudulent chargeBecause of the credit card company's fraud alert, I contacted the credit card company right away and had the fraudulent charge declinedThat account number was canceled It would appear that someone at this company, or someone who has access to this company's online ordering information, stole the credit card information and attempted to make a purchaseIf this is the case, then The Lakeside Collection needs to take a serious look at their security protocols, which seem to be lackingJust a WARNING for any potential customer

Initial Business Response / [redacted] (1000, 5, 2014/10/29) */ October 28, Account: [redacted] Re: [redacted] Dear [redacted] Please accept my sincerest apology Thank you for speaking with me on 10/24/ Per our conversation for confirmation number [redacted] unfortunately we cannot make changes to a processed order once the order has been placed and saved as our system will not allow itWe can only cancel the order if the order is placed on the same day In addition, when the order is received please contact me directly and I will issue you a prepaid label for the items that were duplicated and then I will issue the refund back to the card ending in [redacted] for the duplicated items you are going to be sending backYou will not need to wait the business days for the refund to be refunded back to the card If you should have further questions, I can be reached at [redacted] or through my email at [redacted] Sincerely, [redacted]

November 15, Account: [redacted] Re: Case Number: [redacted] Dear Ms***, I am very sorry for the inconveniences you encountered with your recent refund for $Thank you for providing me the opportunity to speak with you on 11/11/and allowing me to explain what happened with your refund Per our conversation, your refund check number [redacted] for $was sent on 10/20/to your address we have on fileYou indicated you did not receive it and we put a stop payment on the refund on 11/14/ In addition, we issued another refund check number [redacted] for $on 11/14/sent by FedEx tracking number [redacted] ***According to the tracking number your refund check was delivered on 11/15/ Thank you again for giving me the opportunity to resolve the matter for youIf you should have further questions, I can be reached at [redacted] or through my email at y [redacted] @ltdcommodities.com Sincerely, Yana [redacted] Customer Support Specialist The Lakeside Collection Tell us why here

Complaint: [redacted] I am rejecting this response because: I have asked for the name and address of the person who used the stolen numbersThey said it was purchased thru a [redacted] store and a asked for that information and haven't received it yet, I find it hard to believe people but stuff from this Company and resell it on ***, if that is the case why can't I have that informationIt's upsetting that the person who used stolen credit card numbers are protected more than the people they steal fromOf course they want the bank to take the lost but they are the ones who got the money they need to be the ones to return itThey are no better than the person whom used the stolen card numbers Sincerely, Penny B [redacted]

January 9, Account: [redacted] Re: Case Number: Dear Ms [redacted] I am very sorry you were unable to see the status of your shipment when you tried to check itYou should be able to track your package by going to www.lakeside.com and clicking on Order Status in the upper right-hand corner Once there you can enter in your order confirmation number and last name of the shpartyIf you don’t have your confirmation number, you can use the UPS tracking number provided below on the UPS website, www.ups.com Please be assured, we shipped your order on 01/06/per tracking number [redacted] via UPSYour order is scheduled to be delivered on 01/11/by UPS SurePost per tracking number [redacted] If you ever have trouble tracking your shipment in the near future, you can always call our Contact Center at 847-444-Our representatives are available Monday through Friday, 7:AM to 11:PM and Saturday through Sunday, 8:AM to 5:00PM Central Standard Time and will be happy to assist you I hope I was able to resolve your issue for youIf you should have further questions, I can be reached at [redacted] or through my email at y [redacted] @ltdcommodities.com Sincerely, Yana [redacted] Customer Support Specialist The Lakeside Collection Tell us why here

February 10, Account Number: Re: Case Number: [redacted] Dear Ms [redacted] , I am so sorry you received poor service when asking if we received merchandise you returnedPlease know this issue has been addressed with those that you spoke with as we expect more of our customer service agents You indicated in your correspondence the items were delivered back to our warehouse on 12/24/In researching your account, I did not see a refund processed for your itemsI have gone ahead and issued a refund for $This includes the shipping cost of the items and the postage of $back to your [redacted] ending in *** I have also sent a copy of the Account Activity from 11/1/– 2/8/as you had requested to your email at [redacted] @LIVE.COM and can take up to 24hrs for you to receive it Thank you for allowing me the opportunity to correct this issue I hope you will try us again in the futureIf you should have further questions, I can be reached at 847-615-or through my email at [redacted] @ltdcommodities.com Sincerely, [redacted] Customer Support Specialist The Lakeside Collection Tell us why here

My wife put together an order for eight monogrammed pajamas for me to review at The Lakeside CollectionAfter reading all the negative reviews I decided not to order themWhen I attempted to edit the order the site put it through and proceeded to thank me for the orderI then started to SEARCH the site for a cancel my order button, only to realize there isn't oneThis company is aware that there is not a Cancel my Order Button on their site.This order was put in on Saturday night at 9:00PM and when I spoke to the company on Monday at 10:00AM, they informed me the order was being processed and they could not cancel or stop it, since the Warehouse has it LOCKED DOWNI know that this order being monogrammed will not be returnable and they know this tooI will fight this company not to force me to accept this orderFurthermore, there is no way they put together this order in less than hours over the W/EBeware of doing business with this company!!!!!

August 22, Account: [redacted] Re: Case Number: [redacted] Dear Ms***, I am so sorry for the misunderstanding you had with your recent order placed on 6/21/for $for the Adult Coloring BooksThank you for providing me the opportunity to speak with you on 8/18/and allowing me to explain to you what happened with your recent order Per our conversation, we received your order by mail for Magnetic Jewelry Clasps-Circle, item number [redacted] and the Magnetic Jewelry Clasps-Heart, item number [redacted] and not for Adult Coloring BooksYour check number for $was processed on 6/21/and cashed on 6/22/Your order was processed on 6/21/16, shipped on 6/24/per tracking number [redacted] and it was delivered on Wednesday 6/29/ When you reached out to us via mail, we were not able to contact you directly as we did not have your phone numberYour account since has been updated with the number you provided During our conversation you indicated that you did not receive the order containing the jewelry clasps and you would still like to receive itPlease accept my apology for thisI have already processed a replacement order number [redacted] for Magnetic Jewelry Clasps-Circle item number [redacted] and Magnetic Jewelry Clasps-Heart item number [redacted] on 8/18/as you had requestedYour replacement order was shipped on 8/19/per tracking number [redacted] and is currently in transit scheduled to be delivered on Tuesday 8/23/by end of day Thank you again for giving me the opportunity to resolve the matter for youIf you should have further questions, I can be reached at ***-***- [redacted] or through my email at [redacted] @ltdcommodities.com Sincerely, Yana [redacted] Customer Support Specialist The Lakeside Collection Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

June 30, Account: [redacted] Re: Case Number: [redacted] Dear Ms [redacted] I am sorry we were not able to locate your order in a timely manner when you reached out to usThank you for speaking with me on 6/29/to resolve this issue In speaking with you yesterday, the order generally appears on the account in approximately thirty minutes to one hour after being placed Since we were unable to locate your order due to having multiple accounts, I went ahead and issued a refund for $shipping back to your [redacted] ending in ***The refund should be reflected on your account in 3-business daysThere is no need to return any of the merchandise back to us Please keep in mind we are unable to stack promotional codes togetherYou can only use one promotional code at a timeGoing forward when placing future orders please make sure to use account number [redacted] I hope that you are enjoying the wonderful items you have purchased from usIf you should have further questions, I can be reached at [redacted] or through my email at [redacted] Sincerely, Yana S [redacted] Customer Support Specialist The Lakeside Collection Tell us why here

December 19, face="Arial" size="2"> Account: [redacted] Re: Case Number: [redacted] Dear Ms [redacted] I sincerely apologize for the numerous emails you continued to receive from us even though you had unsubscribedI wanted to thank you for allowing me to speak with you directly on 12/19/and explain why you were still receiving them Please be assured your request was honored on 12/14/and going forward you should not receive any more emailsPlease contact me right away if any issues should arise Thank you for providing me the opportunity to resolve your issue and if you should have any further questions, you can contact me directly at [redacted] or via email at [redacted] Sincerely, [redacted] Customer Support Specialist The Lakeside Collection Tell us why here

I ordered a couple of frames and after a week I found out that the order was cancelled by one of the employees and I was going to receive a reimbursementIn reality the company reimburse me only for the value of the frames but NOT for S&HThis is pretty lame since I never receive the merchandise

August 22, face="Arial" size="2"> Account: [redacted] Re: Case Number: [redacted] Dear Ms***, I am so sorry for the misunderstanding you had with your recent order placed on 6/21/for $for the Adult Coloring BooksThank you for providing me the opportunity to speak with you on 8/18/and allowing me to explain to you what happened with your recent order Per our conversation, we received your order by mail for Magnetic Jewelry Clasps-Circle, item number [redacted] and the Magnetic Jewelry Clasps-Heart, item number [redacted] and not for Adult Coloring BooksYour check number for $was processed on 6/21/and cashed on 6/22/Your order was processed on 6/21/16, shipped on 6/24/per tracking number [redacted] and it was delivered on Wednesday 6/29/ When you reached out to us via mail, we were not able to contact you directly as we did not have your phone numberYour account since has been updated with the number you provided During our conversation you indicated that you did not receive the order containing the jewelry clasps and you would still like to receive itPlease accept my apology for thisI have already processed a replacement order number [redacted] for Magnetic Jewelry Clasps-Circle item number [redacted] and Magnetic Jewelry Clasps-Heart item number [redacted] on 8/18/as you had requestedYour replacement order was shipped on 8/19/per tracking number [redacted] and is currently in transit scheduled to be delivered on Tuesday 8/23/by end of day Thank you again for giving me the opportunity to resolve the matter for youIf you should have further questions, I can be reached at ***-***- [redacted] or through my email at [redacted] @ltdcommodities.com Sincerely, Yana [redacted] Customer Support Specialist The Lakeside Collection Tell us why here

August 8, size="2"> Account: [redacted] Re: Case Number: [redacted] Dear Ms [redacted] , I am sorry we were not able to cancel your shipment as you had requestedYour order had already moved to processing within our system and when in this status it will not allow us to cancel or make any changes to your orderI tried reaching out to you in order to provide you with what we could do for you, but was only able to leave a message Due to the inconvenience you incurred, I have issued a refund for $on 8/3/back to PayPalPlease allow to business days for the refund to postIn addition, per tracking number [redacted] , I show you refused your shipment on 8/6/I would hope that you don’t encounter another situation like this in the future but if you do, please contact us so we can have a UPS return label sent to youThis way you would not have to be home to refuse a package I hope I was able to resolve your matter to your satisfactionIf you should have further questions, I can be reached at [redacted] or through my email at [redacted] @ltdcommodities.com Sincerely, [redacted] Customer Support Specialist The Lakeside Collection Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Nikki [redacted]

August 12, Account: [redacted] Re: Case Number: [redacted] Dear Ms [redacted] I am so sorry for the inconvenience you encountered with your recent payment of $Check number was received on 8/10/We applied your check to the open balance for $on 8/10/The balance on the account now reflects a zero balance and you will no longer receive calls from our Collections Department In addition, your request to be removed from our mailing list and email was processed on 8/5/However, you may receive 2-additional catalogs until our current mailing cycle has expired Thank you for allowing us the opportunity to take care of the issue If you should have further questions, I can be reached at 847-615-or through my email at [email protected] Sincerely, Yana [redacted] Customer Support Specialist The Lakeside Collection Tell us why here

I just wanted to say I have been ordering from lakeside collection for yearsNever read the reviews oThe company till today when they asked me to do a review So I didThey got stars from meWow it's hard to believe all the negative reviewI'm sorry that other people experience was so badMy over all experience has been great everytimeShipping has always arrived within a weekAnd shipping charges have never been bad for meMainly I guess because I always have a large order and they have a special on the shipping g over $or sometimes $Then usually when I shop I see $shipping on all ordersI shop with them through out the year for birthdays and all other occasions and of course christmasI absolutely love shopping with lakeside my orders have always been correct and never had a problem with a productWill most definitely continue shopping with them