The Lakeside Collection

Initial Business Response /* (1000, 5, 2015/03/25) */
March 24, 2015
[redacted]
Thank you so much for speaking with me on 03/23/15.
Per our conversation, I have updated your profile with your new address. I have also issued a...

replacement for the merchandise you did not receive. I am happy to let you know that all of the items are currently in stock and are processing for shipment. Please allow 7 to 8 business days to receive them.
Your replacement number is [redacted]. For your convenience, I have also included the link below for you to be able to track your replacement. You just need to enter your confirmation number [redacted] and last name as it appears on the order.
[redacted]
We value your business and hope you will continue to shop with us in the near future.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]

Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/03/13) */
March 13, 2015
Account: XXXXXXXXX
Re: Case Number: XXXXXXXX
[redacted]
I am glad I was able to speak with you directly on 03/10/15.
I am sorry that there was confusion regarding payment for your order placed with The...

Lakeside Collection. Hopefully this explanation will help.
When you placed your order on 11/12/14, we authorized (put a soft hold on funds) your [redacted] account for $301.75, a portion of your $341.70 order. The remaining $39.95 was charged against your [redacted] account for the Cozy Bear personalized item when it shipped on 11/14/14.
When we shipped the majority of your items on 11/19/14 and attempted to charge the $301.75 against the soft hold, [redacted] indicated the charge had now declined. Even though we had not received payment of $301.75, we shipped you the merchandise in good faith so you would have your order in time for the holidays.
Our records indicate a letter was sent out via email on 12/28/14 with an attached statement showing your balance due on the account and we also had tried several times to reach you via phone in February and March 2015 to discuss your outstanding balance. We regret you did not receive these notices.
When we spoke you agreed you had received the goods, and also admitted research of your own [redacted] account does not show LTD has been paid for the product you ordered and received. You felt we were being unjust in sending you notification requesting collection of these items.
Our internal leadership apologized for the delay in sending you a notification and offered a 20% discount as an appeasement. You advised us that you refuse this discount, and feel although you have the products you are unwilling to pay for them.
We do acknowledge that in instances such as yours, when a payment is declined we should not send the merchandise out until a replacement payment is received. We have therefore changed our internal policy moving forward. We have accommodated your request to clear your current balance due of $301.75.
If you should have further questions, I can be reached at XXX-XXX-XXXX or through my email at [redacted]@ltdcommodities.com.

Sincerely,
[redacted]
Customer Support Specialist
The Lakeside Collection

Initial Business Response /* (1000, 5, 2015/09/25) */
September 24, 2015
Account: XXXXXXXXX
Re: Case Number: XXXXXXXX
Dear Ms. [redacted],
I am so sorry that you have been continuing to receive our emails. I had tried to reach out to you via phone on 9/21/15, but was unable to connect with...

you.
I was able to research your issue and discovered that our system was not recognizing your request properly. Please be assured I have forwarded your request to have your email removed permanently as of Monday, 9/21/15. The issue has been corrected and going forward you should not receive further email promotions.
If you should have further questions, I can be reached at XXX-XXX-XXXX or through my email at [redacted]@ltdcommodities.com.

Sincerely,
[redacted]
Customer Support Specialist
The Lakeside Collection
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I just wanted to say I have been ordering from lakeside collection for years. Never read the reviews o. The company till today when they asked me to do a review. So I did. They got 5 stars from me. Wow it's hard to believe all the negative review. I'm sorry that other people experience was so bad. My over all experience has been great everytime. Shipping has always arrived within a week. And shipping charges have never been bad for me. Mainly I guess because I always have a large order and they have a special on the shipping g over $50 or sometimes $100. Then usually when I shop I see $5.95 shipping on all orders. I shop with them through out the year for birthdays and all other occasions and of course christmas. I absolutely love shopping with lakeside my orders have always been correct and never had a problem with a product. Will most definitely continue shopping with them.

December 15, 2015
Complaint ID: [redacted]
Account: [redacted]
Dear Ms. [redacted],
I am sorry that my previous breakdown of the authorizations
did not answer your questions.  I have
provided a detailed breakdown of what was in each box and the price including
shipping below. 
Shipment 1 – Delivered 11/30/151-Throw                                �...⇄ 1-Hide and Seek Pet Toys1-Cut and Serve Spatula1-Grandparents Doormats – Grandchildren Welcome1-Licensed Book Set – Frozen1-Activity Books – Easy Find A Word2-Massage Balls1-Candle Gift Set – Lime Verbena1-Logbook – Red2-Logbook – Black1-Measuring Spoons – W1-Fight Song Alarm Clock – TN1-Gift Bag Set1-Tissue Set1-Glomax Playground Ball1-List Pads1-Collegiate Fleece Throws – TN2-Top Secret Recipes1-Non-Stick Baking Sheets1-Tapestry Throws – Motorcycle1-Ornament – 49ers1-Cold Weather Masks – WWE Price including shipping10.201.012.545.646.403.055.086.105.0710.157.1214.306.106.109.176.1023.52...⇄ = 183.49
11/23/15Original Auth. for in-stock items  = $186.01Used this authorization for the 1st shipment.Only settled for what shipped out $183.49.Shipment 2 – Delivered 12/4/151-30 Years of WrestleMania 13.27Total = 13.27
 12/1/15Could not use original authorization as we had used it for the first
box, so we authorized the card for $13.27 and then settled on the card for
that amount.Shipment 3 – Delivered 12/9/151-Books – Noisy Farm 8.15Total = 8.15
12/2/15Could not use original authorization, so we authorized the card for
$8.15 and then settled on the card for that amount.
Total product amount = $199.96
Total Freight = $4.95
Overall Total of Order = $204.91
The item that was canceled, Puzzle Purse – Sofia the First,
you were never charged for.
Please remember authorizations are just temporary holds on
the funds and generally drop when we settle on the account; however each bank
is different in the timing of the release of the authorizations.
I hope this explains the amount authorized on your card and
then settled on your card.
Should you have any additional questions, you can contact me
directly at 847-604-7848 or via my email [email protected],Susan [redacted]Shared
Services Manager

I purchased the Roll up sink drying rack and when it came it was very big and heavy, which made it unsuitable for my sink. Even though my order was substantial and I had been a good customer and even though the item was being returned due to their failure to provide an accurate description of the item - they tried to charge me an $8 return fee. I find that unacceptable for a business who tries to do business online - you either step up your descriptions and you say upfront what is the cost of the return (so that the customer can take an educated risk) or you will continue losing good customers. I had another $80 worth of merchandise in my cart but I am dropping it - and NEVER BUYING FROM LAKESIDE COLLECTION EVER AGAIN!!!!

Initial Business Response /* (1000, 5, 2014/10/30) */
October 30, 2014

Account: [redacted]
Re: [redacted]
Dear [redacted]
On behalf of Lakeside, please accept our sincerest apology.
Thank you for speaking with me on 10/27/14.
I did receive your fax on 10/27/14...

with the picture and the description of the FLEECE HOODED JACKET-PLAID M 38/40.
I did examine the item for you to make sure it is what you had wanted and from what I saw the item you wanted is the one I have sent out to you.
I have expedited the shipment for you and it shipped on 10/29/14 via tracking number [redacted] and has a scheduled delivery of 10/31/14 by UPS.
I appreciate you gave me the chance to resolve your issue and I thank you for your business.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]

Sincerely,
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted]Initial Business Response[redacted]
On behalf of Lakeside, please accept our sincerest apology.
Thank you for taking the time to speak with me on 2/6/14.
Per our conversation, your...

card was authorized for $25.85 on 1/1/14 for the order you had placed on 1/1/14 confirmation number [redacted] for the [redacted] was canceled. We settled on your card for $14.90 on 1/7/14 when the order shipped.
Please keep in mind, we do not charge for items that we are unable to ship.
[redacted]

August 22, 2016

face="Arial" size="2"> 
Account: [redacted]
 
Re:  Case Number: [redacted]
 
Dear Ms. [redacted],
 
I am so sorry for the misunderstanding you had with your recent order placed on 6/21/16 for $17.95 for the Adult Coloring Books. Thank you for providing me the opportunity to speak with you on 8/18/16 and allowing me to explain to you what happened with your recent order.
 
Per our conversation, we received your order by mail for Magnetic Jewelry Clasps-Circle, item number [redacted] and the Magnetic Jewelry Clasps-Heart, item number [redacted] and not for Adult Coloring Books. Your check number 5293 for $17.95 was processed on 6/21/16 and cashed on 6/22/16. Your order was processed on 6/21/16, shipped on 6/24/16 per tracking number [redacted] and it was delivered on Wednesday 6/29/16.
 
When you reached out to us via mail, we were not able to contact you directly as we did not have your phone number. Your account since has been updated with the number you provided.
 
During our conversation you indicated that you did not receive the order containing the jewelry clasps and you would still like to receive it. Please accept my apology for this. I have already processed a replacement order number [redacted] for Magnetic Jewelry Clasps-Circle item number [redacted] and Magnetic Jewelry Clasps-Heart item number [redacted] on 8/18/16 as you had requested. Your replacement order was shipped on 8/19/16 per tracking number [redacted] and is currently in transit scheduled to be delivered on Tuesday 8/23/16 by end of day.
 
Thank you again for giving me the opportunity to resolve the matter for you. If you should have further questions, I can be reached at [redacted] or through my email at [redacted]@ltdcommodities.com.                         ...⇄
 
                                               
Sincerely,
 
Yana [redacted]
Customer Support Specialist
The Lakeside Collection
Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

My wife put together an order for eight monogrammed pajamas for me to review at The Lakeside Collection. After reading all the negative reviews I decided not to order them. When I attempted to edit the order the site put it through and proceeded to thank me for the order. I then started to SEARCH the site for a cancel my order button, only to realize there isn't one. This company is aware that there is not a Cancel my Order Button on their site.This order was put in on Saturday night at 9:00PM and when I spoke to the company on Monday at 10:00AM, they informed me the order was being processed and they could not cancel or stop it, since the Warehouse has it LOCKED DOWN. I know that this order being monogrammed will not be returnable and they know this too. I will fight this company not to force me to accept this order. Furthermore, there is no way they put together this order in less than 48 hours over the W/E. Beware of doing business with this company!!!!!

Initial Business Response /* (1000, 5, 2014/10/29) */
October 28, 2014
Account: [redacted]
Re: [redacted]
Dear [redacted]
Please accept my sincerest apology.
Thank you for speaking with me on 10/24/14.
Per our conversation for confirmation number[redacted]...

unfortunately we cannot make changes to a processed order once the order has been placed and saved as our system will not allow it. We can only cancel the order if the order is placed on the same day.
In addition, when the order is received please contact me directly and I will issue you a prepaid label for the items that were duplicated and then I will issue the refund back to the card ending in [redacted] for the duplicated items you are going to be sending back. You will not need to wait the 15 business days for the refund to be refunded back to the card.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]

Sincerely,
[redacted]

December 7, 2015
Complaint ID: [redacted]
Account Number: [redacted]
Dear Ms.  [redacted]:
I sincerely
apologize for any inconvenience or worry you experienced with your Lakeside
Collection order placed on 11/23/15. I see we have tried to connect with you
via phone on...

12/2 and 12/3 to review your order with you.  I hope this explanation will help with any
confusion. When you placed
your order with us on 11/23/15, we authorized your charge card for $186.01 the
amount of the in-stock items on your order.  We however did not charge and settle on the card until we shipped out
your order.  Since your order was sent
out in multiple shipments due to items becoming available, we did authorize
your card for the items going out in each shipment.  Below is a breakdown.
11/23/15 Initial Authorization
on Card for in-stock merchandise = $186.01
11/27/15 1st Shipment was ready to go out; we used the
Initial Authorization for it and settled/charged your card for $183.49. This
shipment was delivered on 11/30/15.
12/1/15 2nd Shipment, since we are unable to use the initial
authorization again, we authorized your card for $13.27 and settled/charged
your card for the same amount. This shipment was delivered on 12/4/15.
12/2/15 3rd Shipment, we authorized your card for $8.15 and
settled/charged your card for the same amount. This shipment is scheduled to be
delivered on 12/9/15.
Overall amount of what you were charged = $204.91
When I was researching your account, I did notice that there is one item
that was canceled due to being sold out, it was the Puzzle Purse in the choice
of Sofia the First. You were not charged for this item.
Thank you
for the opportunity to help resolve this issue. If you should have further
questions, I can be reached at 847-604-7848 or through my email at
[email protected]. 
Sincerely,
Sue [redacted]The Lakeside
Collectionwww.lakeside.com