The Lakeside Collection

This company has TERRIBLE customer service if something goes wrong! I've actually been trying to get them their money, to get my account straight from a mistake by my bank and they will NOT work with me DO NOT ORDER FROM THEM unless you know 100% that nothing will go wrong! I am so shocked at the Revdex.com rating of a+

January 9, Account: *** Re: Case Number: *** Dear Mr*** I sincerely apologize for the numerous emails you continued to receive from us even though you had unsubscribedI wanted to thank you for allowing me to speak with you directly on
01/09/and explain why you were still receiving them Please be assured your request was honored on 01/09/and going forward you should not receive any more emailsPlease contact me right away if any issues should arise Thank you for providing me the opportunity to resolve your issue and if you should have any further questions, you can contact me directly at *** ** *** *** ** *** Sincerely, *** *** Customer Support Specialist The Lakeside Collection Tell us why here

Initial Business Response /* (1000, 5, 2015/07/29) */
July 28,
Account: XXXXXXXXX
Re: Case Number: XXXXXXXX
Dear Ms***,
I am so sorry for the confusion regarding your refund for items you returned to The Lakeside Collection in April
In researching your
account, I was able to determine that we sent a check directly to youWe had originally sent the refund to your *** account for the amount of $on 4/16/15; however it was rejected due to the invoices being too oldWhen we received the notice it was rejected we issued the refund check
The refund check was issued on 4/22/in the amount of $This amount includes the $you are looking for and we also refunded $in shippingThis check #XXXXXXX was cashed on 5/6/
Currently there is nothing outstanding on your accountWe have refunded you for all of the merchandise returned
If you should have further questions, I can be reached at XXX-XXX-XXXX or through my email at ***@ltdcommodities.com
Sincerely,
*** ***
Customer Support Specialist
The Lakeside Collection

Initial Business Response /* (1000, 5, 2014/12/19) */
December 18,
***
***
***
I regret the inconvenience caused
Thank you for speaking with me on 12/17/
Per our conversation, you had indicated you accidentally
picked the Girl instead of the Boy for the Alphabet Baby Quilt
In addition, we were able to get a hold of the vendor and correct the error for youYour personalization item is currently processing for shipmentPlease allow to business days to receive it
I would like to thank you for your business and the opportunity to make it right
If you should have further questions, I can be reached at *** or through my email at ***
***
***
***
***

Initial Business Response /* (1000, 5, 2014/10/13) */
October 13,
***
***
***
Please accept my apologies for the inconvenience caused
Thank you for taking the time to speak with me on 10/10/
Per our conversation,
when you are on the website at the bottom of the page we have a category called Need AssistanceUnderneath the Need Assistance we have Customer ServiceWhen you click on Customer Service you will find the advertisement that says Our Contact Information that does list options on how to contact us
You can contact our Customer Service directly at *** Mon - Fri 7:AM to 8:PM CentralOr you can email us by filling out your information and your concern and when you hit submit the email will be sent automatically
As advised your order confirmation number *** is currently processing for shipment and should ship out within to business days
When the order ships a refund of $will be issued back to your card ending in ***I will then send you a separate email advising you of the refund per our discussion
We value your business and if there is anything else we can do for you, please do not hesitate to contact us
Sincerely,
***
Customer Support Specialist
The Lakeside Collection

Initial Business Response /* (1000, 5, 2014/12/04) */
December 3,
***
***
***
I sincerely apologize for the inconvenience caused
My attempts to reach you on 12/and 12/3/were unsuccessful
Per our conversation,
your order was split into separate shipments and we authorize and settle on each shipmentThe first shipment uses the initial authorizationThat initial authorization cannot be reusedWhen the second shipment is getting ready to be pulled and shipped, your card is authorized for the amount that is now going out in that shipmentBecause both shipments are being prepared in the warehouse, none of the authorizations have fallen off of your account yetAs they ship out, the bank charges will go through and the authorizations will drop offDuring this time however that first authorization did not drop off yet and that is why there is a large amount currently authorized on your card
We appreciate your business and hopefully you will continue to shop with us
If you should have further questions, I can be reached at *** or through my email at ***
***
***
***
***

December 7, 2015ReComplaint ID ***MrJames *** *** *** *** ***, SC 29450-9307Dear Mr***,I am so sorry that the 3-pc. Soup Bowl Set in Rooster is sold out and your
order had to be canceled Please be
assured when you placed your order with us on 11/17/15, we only
authorized your Pay Pal account for $14.89, the amount of the order. We however, did not charge and settle on the
card associated with your Pay Pal account as we had to cancel your order Therefore, no money is owed.If you have any questions please do not hesitate to
contact me. My direct line is
847-604-and my email address is ***@ltdcommodities.comI would be happy to help you or answer any questions you may haveSincerely,Sue ***Shared Services Managerwww.ltdcommodities.com

please cease and desist all contact with meI am no longer a Customer of yours and want to keep it that wayDo not relay any of my information including mailing address, email address, phone numbers, etc to anyone including your other divisions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11623556, and find that this resolution is satisfactory to me
Sincerely,
Lisa ***

Initial Business Response /* (1000, 5, 2015/07/29) */
July 28,
Account: XXXXXXXXX
Re: Case Number: XXXXXXXX
Dear Ms***,
I understand how exciting it is to find the perfect gift for a friendI am so sorry that we disappointed you and that you did not receive the
*** *** in time for your friend's birthday
In researching your account, I see that you placed your order online on 7/9/in the amount of $The order processed and then shipped out on 7/16/It was then delivered via *** on 7/23/
I have processed a refund in the amount of $to your *** accountPlease keep the lighthouse free of charge for the inconvenience we caused
Thank you for giving us the chance to resolve this issue and I hope that you will provide us with the opportunity to service you again
If you should have further questions, I can be reached at XXX-XXX-XXXX or through my email at ***@ltdcommodities.com
Sincerely,
*** ***
Customer Support Specialist
The Lakeside Collection

Initial Business Response /* (1000, 5, 2014/10/16) */
October 16,
Account: ***
Re: ***
Dear ***
We regret any inconvenience caused
My attempts to you reach you on 10/15/and 10/16/were unsuccessful
I have researched your
complaint regarding the item you had received as an error which was the Vent Extender item number *** and not the Office Organizer as expected
However, after thorough research I located your order confirmation*** and the order form you had sent inLooking at your order form you had indicated the item number *** and the description as the Office OrganizerWhen the order form was scanned into the system it was for the Vent ExtenderOn the website when you type in the item number it also comes up as Vent Extender
The Customer Service Representative that correspondent back on 10/14/did indicate the item *** is for the Vent ExtenderIn addition, as courtesy the Representative processed the Return Label and had indicated the Return Instructions on how to send the item back to us
When the Vent Extender is received a refund will be generated and to allow up to business days to receive it
I have researched the Office Organizer for you and since we do have many choices to choose from we ask that you kindly provide us with the correct item number or the Description
If you would like for the order to be placed you may contact me directly at the number below or you may contact our Customer Service Department at *** M - F 7:AM to 8:PM Central Time
If you should have further questions, I can be reached at *** or through my email at ***
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 7, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know what I orderedBefore I sent the order, I made a record of the catalog number for the office organizerThe catalog number I used referred to just one of that productIt COULD NOT have referred to any other itemThere was only one of that kind in the catalogI will not return the vent extendersIf a company sends a customer something they didn't order, the customer doesn't have to return itThe company's answer is just an excuse to cover their mistakeI never SAW any vent extendersThis is the last time I'll ever order anything from Lakeside CollectionTheir lies and excuses for what they did will ensure that I throw all future catalogs into the trash
Final Business Response /* (4000, 9, 2014/10/21) */
October 20,
Account: ***
Re: Case Number: ***
Dear ***
I again regret any inconvenience caused
My attempts to you reach you on 10/17/and 10/20/were unsuccessful
When I had contacted you on 10/20/you did pick up the phoneWhen I tried to identify myself and where I was calling from I did not get a response back from youI then identified myself and where I was calling from the phone was disconnected
I had called you back after we were disconnected but unable to leave a message because I did not get a voicemail it just kept on ringing
Per the correspondence from 10/16/the item number you are referencing to *** as the Office Organizers is actually for the Vent ExtenderI have double checked again the item number you are referencing to and it still comes up as the Vent Extender
I have noted your account that you will not be returning the Vent Extender back to us and you had decided to keep it
I will honor your request to stop sending catalogsYou may continue to receive catalogs until our current mailing cycle has expired
Our company does purchase catalog mailing lists from outside sourcesIf your name appears on one of the lists received, additional catalogs may be sentTo be removed from all catalog mailing lists please write to:
DMA Choice
***
***
***
Or online at the DMA's website***choice.org
In addition, if you would like I can send you a separate email a copy of your order form along with the website information that does show the item number *** as the Vent Extender
If you should have further questions, I can be reached at *** or through my email at ***
Sincerely,
***
***
***

February 10,
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Account Number: 582545624
Re: Case Number: [redacted]
Dear Ms[redacted],
I am so sorry you received poor service when asking if we received merchandise you returnedPlease know this issue has been addressed with those that you spoke with as we expect more of our customer service agents
You indicated in your correspondence the items were delivered back to our warehouse on 12/24/In researching your account, I did not see a refund processed for your itemsI have gone ahead and issued a refund for $This includes the shipping cost of the items and the postage of $back to your [redacted] ending in [redacted]
I have also sent a copy of the Account Activity from 11/1/– 2/8/as you had requested to your email at [redacted]@LIVE.COM and can take up to 24hrs for you to receive it
Thank you for allowing me the opportunity to correct this issue. I hope you will try us again in the futureIf you should have further questions, I can be reached at 847-615-or through my email at [redacted]@ltdcommodities.com.
Sincerely,
[redacted]
Customer Support Specialist
The Lakeside Collection
Tell us why here

January 9, 2018   Account: [redacted]   Re:  Case Number: [redacted]   Dear Ms. C[redacted]   I regret the inconvenience pertaining to an online order placed on 10/19/17 via confirmation number [redacted] for $70.97.   In November 2017, we emailed you a dispute...

notification form for case number [redacted] This included instructions how to dispute the charges of $70.97. We just required the form to be completed and sent back to us. There was no time limit or expiration date indicated on the form as to when you had to respond.   Recently, you were contacted by Veronica P[redacted] Chargeback/Fraud Supervisor directly by phone and sent a follow up email that included another dispute notification form and discussed the reversal of charges. She also provided you with her direct number and email for you to reach out to her directly should you need additional assistance.        If you should have further questions, I can be reached at [redacted] or through my email at [redacted]ltdcommodities.com.                         �...⇄                                                    Sincerely,   Yana S[redacted] Customer Support Specialist The Lakeside Collection Tell us why here...

I ordered items from 7 different businesses on 12-9. I have received all 6 from the other businesses, and am disappointed in Lakeside Collection. This company keeps sending 2 emails a day after inscribing 4 days ago!!! I called yesterday and today and both representatives "said" I'm inscribed. I AM STILL GETTING THEIR JUNK EMAILS!!!!!!!

June 30, 2017   Account: [redacted]   Re:  Case Number: [redacted]   Dear Ms. [redacted]   I am sorry we were not able to locate your order in a timely manner when you reached out to us. Thank you for speaking with me on 6/29/17 to resolve this issue.   In speaking with you...

yesterday, the order generally appears on the account in approximately thirty minutes to one hour after being placed.  Since we were unable to locate your order due to having multiple accounts, I went ahead and issued a refund for $7.99 shipping back to your [redacted] ending in [redacted]. The refund should be reflected on your account in 3-5 business days. There is no need to return any of the merchandise back to us.   Please keep in mind we are unable to stack promotional codes together. You can only use one promotional code at a time. Going forward when placing future orders please make sure to use account number [redacted]   I hope that you are enjoying the wonderful items you have purchased from us. If you should have further questions, I can be reached at [redacted] or through my email at [redacted]                                                                                  Sincerely,   Yana S[redacted] Customer Support Specialist The Lakeside Collection Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Nikki [redacted]

Horrible Service! Received the wrong shipment. Spent over an hour trying to fix the problem and get the order straighten out, when I did half my items weren't even in stock any more! Asked for overnight shipping they refused. claims they don't offer overnight shipping. Asked for compensation make me leave a message for a supervisor because they were too busy! Great deals but will never order from them again! Too much of a headache to buy!

I ordered a couple of frames and after a week I found out that the order was cancelled by one of the employees and I was going to receive a reimbursement. In reality the company reimburse me only for the value of the frames but NOT for S&H. This is pretty lame since I never receive the merchandise.

Initial Business Response /* (1000, 5, 2015/09/25) */
September 24, 2015
Account: XXXXXXXXX
Re: Case Number: XXXXXXXX
Dear Ms. [redacted],
I am so sorry that you have been continuing to receive our emails. I had tried to reach out to you via phone on 9/21/15, but was unable to...

connect with you.
I was able to research your issue and discovered that our system was not recognizing your request properly. Please be assured I have forwarded your request to have your email removed permanently as of Monday, 9/21/15. The issue has been corrected and going forward you should not receive further email promotions.
If you should have further questions, I can be reached at XXX-XXX-XXXX or through my email at [redacted]@ltdcommodities.com.

Sincerely,
[redacted]
Customer Support Specialist
The Lakeside Collection
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]
I am rejecting this response because: I have asked for the name and address of the person who used the stolen numbers. They said it was purchased thru a [redacted] store and a asked for that information and haven't received it yet, I find it hard to believe people but stuff from this Company and resell it on [redacted], if that is the case why can't I have that information. It's upsetting that the person who used stolen credit card numbers are protected more than the people they steal from. Of course they want the bank to take the lost but they are the ones who got the money they need to be the ones to return it. They are no better than the person whom  used  the  stolen card numbers. 
Sincerely,
Penny B[redacted]

January 9, 2017

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Account: [redacted]
 
Re:  Case Number: 11924896
 
Dear Ms. [redacted]
 
I am very sorry you were unable to see the status of your shipment when you tried to check it. You should be able to track your package by going to www.lakeside.com and clicking on Order Status in the upper right-hand corner.  Once there you can enter in your order confirmation number and last name of the ship-to party. If you don’t have your confirmation number, you can use the UPS tracking number provided below on the UPS website, www.ups.com.
 
Please be assured, we shipped your order on 01/06/17 per tracking number [redacted] via UPS. Your order is scheduled to be delivered on 01/11/17 by UPS SurePost per tracking number [redacted].
 
If you ever have trouble tracking your shipment in the near future, you can always call our Contact Center at 847-444-3150. Our representatives are available Monday through Friday, 7:00 AM to 11:00 PM and Saturday through Sunday, 8:00 AM to 5:00PM Central Standard Time and will be happy to assist you.
 
I hope I was able to resolve your issue for you. If you should have further questions, I can be reached at [redacted] or through my email at y[redacted]@ltdcommodities.com.                        �...⇄
 
                                               
Sincerely,
 
Yana [redacted]
Customer Support Specialist
The Lakeside Collection
Tell us why here...