The Lakeside Collection

December 15, Complaint ID: [redacted] Account: [redacted] Dear Ms [redacted] , I am sorry that my previous breakdown of the authorizations did not answer your questions I have provided a detailed breakdown of what was in each box and the price including shipping below Shipment – Delivered 11/30/151-Throw 1-Hide and Seek Pet Toys1-Cut and Serve Spatula1-Grandparents Doormats – Grandchildren Welcome1-Licensed Book Set – Frozen1-Activity Books – Easy Find A Word2-Massage Balls1-Candle Gift Set – Lime Verbena1-Logbook – Red2-Logbook – Black1-Measuring Spoons – W1-Fight Song Alarm Clock – TN1-Gift Bag Set1-Tissue Set1-Glomax Playground Ball1-List Pads1-Collegiate Fleece Throws – TN2-Top Secret Recipes1-Non-Stick Baking Sheets1-Tapestry Throws – Motorcycle1-Ornament – 49ers1-Cold Weather Masks – WWE Price including shipping10.201.012.545.646.403.055.086.105.0710.157.1214.306.106.109.176.1023.52...⇄ = 11/23/15Original Authfor in-stock items = $186.01Used this authorization for the 1st shipment.Only settled for what shipped out $183.49.Shipment – Delivered 12/4/151-Years of WrestleMania 13.27Total = 12/1/15Could not use original authorization as we had used it for the first box, so we authorized the card for $and then settled on the card for that amount.Shipment – Delivered 12/9/151-Books – Noisy Farm 8.15Total = 12/2/15Could not use original authorization, so we authorized the card for $and then settled on the card for that amountTotal product amount = $ Total Freight = $Overall Total of Order = $The item that was canceled, Puzzle Purse – Sofia the First, you were never charged forPlease remember authorizations are just temporary holds on the funds and generally drop when we settle on the account; however each bank is different in the timing of the release of the authorizationsI hope this explains the amount authorized on your card and then settled on your cardShould you have any additional questions, you can contact me directly at 847-604-or via my email [email protected],Susan [redacted] Shared Services Manager

Initial Business Response / [redacted] (1000, 5, 2014/10/30) */ October 30, Account: [redacted] Re: [redacted] Dear [redacted] On behalf of Lakeside, please accept our sincerest apology Thank you for speaking with me on 10/27/ I did receive your fax on 10/27/ with the picture and the description of the FLEECE HOODED JACKET-PLAID M 38/ I did examine the item for you to make sure it is what you had wanted and from what I saw the item you wanted is the one I have sent out to you I have expedited the shipment for you and it shipped on 10/29/via tracking number [redacted] and has a scheduled delivery of 10/31/by UPS I appreciate you gave me the chance to resolve your issue and I thank you for your business If you should have further questions, I can be reached at [redacted] or through my email at [redacted] Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ September 24, Account: XXXXXXXXX Re: Case Number: XXXXXXXX Dear Ms [redacted] , I am so sorry that you have been continuing to receive our emailsI had tried to reach out to you via phone on 9/21/15, but was unable to connect with you I was able to research your issue and discovered that our system was not recognizing your request properlyPlease be assured I have forwarded your request to have your email removed permanently as of Monday, 9/21/The issue has been corrected and going forward you should not receive further email promotions If you should have further questions, I can be reached at XXX-XXX-XXXX or through my email at [redacted] @ltdcommodities.com Sincerely, [redacted] Customer Support Specialist The Lakeside Collection Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/29) */
July 28,
Account: XXXXXXXXX
Re: Case Number: XXXXXXXX
Dear Ms***,
I am so sorry for the confusion regarding your refund for items you returned to The Lakeside Collection in April
In researching your account, I
was able to determine that we sent a check directly to youWe had originally sent the refund to your *** account for the amount of $on 4/16/15; however it was rejected due to the invoices being too oldWhen we received the notice it was rejected we issued the refund check
The refund check was issued on 4/22/in the amount of $This amount includes the $you are looking for and we also refunded $in shippingThis check #XXXXXXX was cashed on 5/6/
Currently there is nothing outstanding on your accountWe have refunded you for all of the merchandise returned
If you should have further questions, I can be reached at XXX-XXX-XXXX or through my email at ***@ltdcommodities.com
Sincerely,
*** ***
Customer Support Specialist
The Lakeside Collection

Initial Business Response /* (1000, 5, 2014/04/11) */
April 11,
***
On behalf of Lakeside, please accept our sincerest apology
Thank you for taking the time to speak with me on 4/9/
Per our conversation, I did
receive your copy of the bank statement you had provided regarding the pending amounts that were still pending from 3/21/for $and $for an order that you had placed online on 3/18/confirmation number ***
I did forward your information over to a specialist for further reviewAccording to the specialist these are actual charges that were settled on your cardWhat we actually would need to see the actual charges but still have the authorizations pendingIf that is the case then you would need to fax in a copy of your bank statement to *** attention it to*** Or contact the card issuer that issued your card for further explanation
As always we thank you for your business and appreciate you
If you should have further questions, I can be reached at *** or through my email at ***
***

August 12,
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Account: ***
*
Re: Case Number: ***
Dear Ms***
I am so sorry for the inconvenience you encountered with your recent payment of $Check number was received on 8/10/We applied your check to the open balance for $on 8/10/The balance on the account now reflects a zero balance and you will no longer receive calls from our Collections Department
In addition, your request to be removed from our mailing list and email was processed on 8/5/16. However, you may receive 2-additional catalogs until our current mailing cycle has expired
Thank you for allowing us the opportunity to take care of the issue If you should have further questions, I can be reached at 847-615-or through my email at [email protected].
Sincerely,
Yana ***
Customer Support Specialist
The Lakeside Collection
Tell us why here

trying to pay for my order......no place to register my credit card

Initial Business Response /* (1000, 5, 2015/01/02) */
December 29,
***
***
***
We sincerely regret and apologize for the inconvenience caused
It was my pleasure speaking with you on 12/29/
The two separate item
numbers *** Turtle Activity Bag and *** the Set of Play Balls are listed right under the picture for the The Plush Turtle Ball Pit that is advertised
Per our conversation, the Turtle Activity Bag does not come as a set with the Play Balls and the Turtle Activity Bag is currently sold out as it was a very popular item this seasonHowever, we do bring back popular items from time to time in the near futureYou can check out our website at ***com and type in The Plush Turtle Ball Pit in the search field or in our catalogOr you may contact our customer service department at *** Mon - Fri 7:AM - 10: PM, CST and a live Representative will be available to assist with any concerns, issues and questions
In addition, I do show a refund has been issued for $for the Set of Play Balls on 12/29/back to your card ending in *** and should post in the next billing cycleThere is no need to return the product back to us due to the inconvenience caused
Thank you for your business and as always we appreciate it
If you should have further questions, I can be reached at *** or through my email at ***
***
***
***
***

December 7, 2015ReComplaint ID ***MrJames *** *** *** *** ***, SC 29450-9307Dear Mr***,I am so sorry that the 3-pc. Soup Bowl Set in Rooster is sold out and your
order had to be canceled Please be assured when you placed your order with us on
11/17/15, we only
authorized your Pay Pal account for $14.89, the amount of the order. We however, did not charge and settle on the
card associated with your Pay Pal account as we had to cancel your order Therefore, no money is owed.If you have any questions please do not hesitate to
contact me. My direct line is
847-604-and my email address is ***@ltdcommodities.comI would be happy to help you or answer any questions you may haveSincerely,Sue ***Shared Services Managerwww.ltdcommodities.com

I ordered a gift a year ago still didnt get itThey say they couldnt contact meHumm us mail must not know about that huhCoul send me a post card to say out of stock but not for any other reasonPoor business practices

Initial Business Response /* (1000, 5, 2014/12/23) */
December 23,
***
***
***
On behalf of Lakeside, please accept our apologies
My attempts to reach you on 12/and 12/22/were unsuccessful
Please keep in mind
our product inventory fluctuates on a daily basis, we are unable to predetermine whether items will be immediately available for shipping prior to placing your order
On our website for Customer Service we have several methods of being contactedYou can contact us directly by email by clicking on the tab Email Us and you will receive quick and accurate responses to your questionsYou can also contact our Customer Service at *** M - F 7:AM to 8:PM Central TimeOr the Order Department at *** hours a day, days a week Place orders, check order status and request a catalog hours a day, days a weekWhen you do call the number listed you receive a recording that gives you several options of selecting different prompts to be connected to have your question answered
I have issued a refund for $back to your card ending in *** on 12/23/for confirmation number *** and should post in the next billing cycle
We value your business and we hope you will continue to shop with us in the near future
If you should have further questions, I can be reached at *** or through my email at ***
***
***
***
***

March 15, 2017 Account: *** Re: Case Number *** Dear Mr*** I sincerely apologize for any miscommunication in regards to your request to cancel your orderGenerally, once an order is placed and begins to process we are unable to cancel the order. We did
however reach out to our warehouse and were able to pull your order, so we cancelled it and it will not ship out. Please be assured your order confirmation *** was cancelled on 03/10/Your *** account was not charged and the pending authorization will fall off Thank you for providing me the opportunity to resolve your issue and if you should have any further questions, you can contact me directly at *** or via email at *** Sincerely, *** ***Customer Support SpecialistThe Lakeside Collection

Initial Business Response /* (1000, 5, 2015/07/29) */
July 28,
Account: XXXXXXXXX
Re: Case Number: XXXXXXXX
Dear Ms***,
I understand how exciting it is to find the perfect gift for a friendI am so sorry that we disappointed you and that you did not receive the ***
*** in time for your friend's birthday
In researching your account, I see that you placed your order online on 7/9/in the amount of $The order processed and then shipped out on 7/16/It was then delivered via *** on 7/23/
I have processed a refund in the amount of $to your *** accountPlease keep the lighthouse free of charge for the inconvenience we caused
Thank you for giving us the chance to resolve this issue and I hope that you will provide us with the opportunity to service you again
If you should have further questions, I can be reached at XXX-XXX-XXXX or through my email at ***@ltdcommodities.com
Sincerely,
*** ***
Customer Support Specialist
The Lakeside Collection

August 8, Account: *** Re: Case Number: *** Dear Ms***, I am sorry we were not able to cancel your shipment as you had requestedYour order had already moved to processing within our system and when in this status it will not allow us to
cancel or make any changes to your orderI tried reaching out to you in order to provide you with what we could do for you, but was only able to leave a message Due to the inconvenience you incurred, I have issued a refund for $on 8/3/back to PayPalPlease allow to business days for the refund to postIn addition, per tracking number ***, I show you refused your shipment on 8/6/I would hope that you don’t encounter another situation like this in the future but if you do, please contact us so we can have a UPS return label sent to youThis way you would not have to be home to refuse a package I hope I was able to resolve your matter to your satisfactionIf you should have further questions, I can be reached at *** or through my email at ***@ltdcommodities.com. Sincerely, *** *** Customer Support Specialist The Lakeside Collection Tell us why here

November 15,
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Account: ***
Re: Case Number: ***
Dear Ms***,
I am very sorry for the inconveniences you encountered with your recent refund for $Thank you for providing me the opportunity to speak with you on 11/11/and allowing me to explain what happened with your refund
Per our conversation, your refund check number *** for $was sent on 10/20/to your address we have on fileYou indicated you did not receive it and we put a stop payment on the refund on 11/14/
In addition, we issued another refund check number *** for $on 11/14/sent by FedEx tracking number *** *** ***According to the tracking number your refund check was delivered on 11/15/
Thank you again for giving me the opportunity to resolve the matter for youIf you should have further questions, I can be reached at *** or through my email at y***@ltdcommodities.com.
Sincerely,
Yana ***
Customer Support Specialist
The Lakeside Collection
Tell us why here

I am very unsatisfied with this company in the way it handled my situationI placed a order and was told that one of the items was not available for ChristmasI looked and saw that this item was so I called and wanted to order the item but the shipping was going to cost as much as the one itemThey not only favme information but could not absorb the shipping fee

Complaint: ***
I am rejecting this response because: First of all I do not have multiple accountsI have ordered from your company or times, the first time the glasses the decals peeled off of all sets I ordered & I was very disappointed Also had to drive to ups store in middle of winter and return a huge box full of defective glassesI have used my name and address each time I pay and have anything sent to my houseI may use different cards to pay but who cares if I do, it is my money I can pay how with what ever card I wantDeal was for free shipping and $off your first orderI was trying to find the email that showed itI will accept the 7.99 shipping refundAlso I stayed up until am which was about or hours past the time I ordered to try and cancel this order & company kept saying they could not find my order and to call back I never did get any email verifying the order or that it had shipped, order just showed up weeks later after asking to cancel itAfter the snotty reply I have gotten and the cheap items I always receive plus deals and prices keep changing, I don't think I will ordering from you again So you can erase whatever accounts you are supposedly saying I have, which I am not aware of any multiple accountsI sent the deal page to some of my friends which ad said to do , share this page or whatever but I will be telling them of my experiences tooI haven't checked to see if refund was applied yet or not
Jessica C***

I found Lakeside Collection customer service to be outstanding in helping me with my returns! Rob was professional and friendly and welling to clear up my issueI would give Lakeside Collection a out of for customer service!

Unethical tatics buyer beware! I ordered several items some shipped but they came short shipped, run over by something, damaged etcthen two items were back ordered that showed arrival in time for Christmas but we're all the sudden (a week after purchase date) on back ordered! Shipment would now be days late, out of curiosity I placed the order again and again it's not flagged as back ordered and again the shipping date was in time for the holiday, when I sent an email inquiry, their auto reply said I would be responded to in 48hrsdays later I got an oh sorry try these totally differnt items for purchase at an additional cost My account was charged for the back order, shortages and damaged items and they keep telling me it's notWell yes it was! I can read the statement! Horrible company and tactics!

Initial Business Response /* (1000, 5, 2015/03/13) */
March 13,
***
***
***
I truly apologize for the disappointment you had encountered with your recent order placed with The Lakeside CollectionI tried to reach you by phone
on 03/06/to discuss your issue; regrettably I did not reach you
Our product inventory is dynamic and most of our items are in stock, however in cases where products have extremely high demand, we may be awaiting additional stock to fulfill customer ordersIn these cases, we strive to provide an accurate date range as to when we expect to receive our stock from our manufacturer or indicate that there are limited quantitiesUnfortunately, we were unable to obtain additional stock from the manufacturer so the items sold out and therefore we had to cancel a portion of your orderThose that were canceled showed as having limited quantities on the day you placed your order
Of the items that were canceled from your order, I was able to locate the last Entryway BenchI was not able to find the Designer Duster in the zebra choice; however I did find it in the swirl choice and have sent both items to you free of chargeThe doormat is still out of stockPlease accept the bench and duster as our apology for your inconvenienceThe tracking number for these items is # ***
I have also issued a refund on 03/10/for $for your shipping back to your card ending in *** and should post in the next billing cycle
Your card was not charged for the canceled merchandiseThe remaining items shipped on 03/04/via tracking number ***
If you should decide to place another order, please call me and I will check the availability for you for the products you are interested in purchasingI will also waive the shipping on your next order
If you should have further questions, I can be reached at *** or through my email at ***
Sincerely,
***