The Lakeside Collection

November 15, 2016   Account: [redacted]   Re:  Case Number: [redacted]   Dear Ms. [redacted],   I am very sorry for the inconveniences you encountered with your recent refund for $20.93. Thank you for providing me the opportunity to speak with you on 11/11/16 and allowing me to...

explain what happened with your refund.   Per our conversation, your refund check number [redacted] for $20.93 was sent on 10/20/16 to your address we have on file. You indicated you did not receive it and we put a stop payment on the refund on 11/14/16.   In addition, we issued another refund check number [redacted] for $20.93 on 11/14/16 sent by FedEx tracking number [redacted]. According to the tracking number your refund check was delivered on 11/15/16.     Thank you again for giving me the opportunity to resolve the matter for you. If you should have further questions, I can be reached at [redacted] or through my email at y[redacted]@ltdcommodities.com.                        �...⇄                                                   Sincerely,   Yana [redacted] Customer Support Specialist The Lakeside Collection Tell us why here...

Initial Business Response /* (1000, 5, 2014/12/26) */
December 26, 2014
[redacted]
[redacted]
[redacted]
I regret the inconvenience caused.
My attempt to reach you on 12/26/14 was unsuccessful.
Please note in order for us to ship to APO/FPO...

addresses there is a manual process that is involved were each item has to be pulled separately and sorted manually by the warehouse. This is labor intensive and costs considerably more than any regular shipping process. We regret this inconvenience but support our military families by continuing to offer direct ship to APO/FPO destinations while many of our competitors have stopped.
Please be assured that I have forwarded your request to the appropriate departments here. If our policy on this matter changes, we will be certain to contact you.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]

[redacted]
[redacted]
[redacted]
[redacted]
Initial Consumer Rebuttal /* (4200, 10, 2015/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Very awesome! I will close this issue as soon as it is put in motion! I'm so glad you guys looked into this. I'm sure you will be getting a lot more business from over here now, I will make sure I spread the word! Is there any time line for when this will be implemented? I would like to place my order now, which is a substantial order, but would like to avoid the surcharges. Please email me at [redacted] to help me do so. I apologize for you not being able to reach me. I believe I gave you my parents phone number stateside, as all we have is an international number.
Final Consumer Response /* (4200, 14, 2015/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you so very much! I just want to make sure you will email me... as I've emailed you at least twice at the address you provided with no response. Though of course, you have responded on here. Please let me know our communication will not drop through the cracks! Thanks!
[redacted]
Final Business Response /* (4000, 16, 2015/01/23) */
January 23, 2015
[redacted]
[redacted]
[redacted]
I just want to assure you that we have added the removal of APO/FPO charges to our 2015 Project Plan List. We are working with our internal business development partners to have our systems updated as a priority. I currently do not have a defined date. Customers will see this change moved in, progressing from order forms, catalogs, our order programs and the website.
I will be happy to contact you once this new process is fully implemented. In the meantime, if you wish to place an order while we are developing the site to remove the charges, I can place your order for you and deduct any APO/FPO charges you would have.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]
Thank you again for bringing this to our attention.

[redacted]

Initial Business Response /* (1000, 5, 2014/10/08) */
October 8, 2014
Account: [redacted]
Re: Case Number: [redacted]
Dear [redacted]
On behalf of Lakeside, please accept our sincerest apology.
Thank you for speaking with me on 10/03/14
Per our conversation, I have issued a...

replacement for your order confirmation number [redacted] on 10/03/14. The replacement number is [redacted] and it shipped on 10/07/14 via tracking number [redacted] and has a scheduled delivery date 10/11/14. The shipment is scheduled to be delivered to the correct address in [redacted] Texas
I appreciate you gave me the chance to resolve your issue and thank you for your business.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted].com.

Sincerely,
[redacted]

January 15, 2018   Account: [redacted]   Re:  Case Number: [redacted]   Dear Ms. B[redacted]   I again regret the inconvenience caused with the paperwork provided to you.   Per the conversation, you had with Veronica P[redacted] on 1/11/18 regarding Chargeback-Case [redacted] you do not need to complete the Dispute Notification Form we provided you. The form was completed by the merchant and then sent to us. Per your request, we provided you with the form to show you our response to the Dispute Notification.   If you would like to continue to dispute the charges, all you need to do is contact the issuer and advise them that you would like to continue to dispute the charges. You can provide them with the documentation sent to you if you feel it is necessary.   As discussed on 1/5/18, the reversal of charges are determined by the issuer. We did not identify the transaction as fraudulent until the Dispute Notification was received. At that time, the issuer reversed the funds back to the cardholder. In some cases, funds may be reversed back to LTD/LSC depending on the proof provided in our response. In this case, we provided only a statement to the issuer.   If you should have further questions, I can be reached at [redacted] or through my email at [redacted]ltdcommodities.com.                         �...⇄                                                    Sincerely,   Yana S[redacted] Customer Support Specialist The Lakeside Collection Tell us why here...

January 9, 2017   Account: [redacted]   Re:  Case Number: 11924896   Dear Ms. [redacted]   I am very sorry you were unable to see the status of your shipment when you tried to check it. You should be able to track your package by going to www.lakeside.com and clicking on Order...

Status in the upper right-hand corner.  Once there you can enter in your order confirmation number and last name of the ship-to party. If you don’t have your confirmation number, you can use the UPS tracking number provided below on the UPS website, www.ups.com.   Please be assured, we shipped your order on 01/06/17 per tracking number [redacted] via UPS. Your order is scheduled to be delivered on 01/11/17 by UPS SurePost per tracking number [redacted].   If you ever have trouble tracking your shipment in the near future, you can always call our Contact Center at 847-444-3150. Our representatives are available Monday through Friday, 7:00 AM to 11:00 PM and Saturday through Sunday, 8:00 AM to 5:00PM Central Standard Time and will be happy to assist you.   I hope I was able to resolve your issue for you. If you should have further questions, I can be reached at [redacted] or through my email at y[redacted]@ltdcommodities.com.                        �...⇄                                                   Sincerely,   Yana [redacted] Customer Support Specialist The Lakeside Collection Tell us why here...

December 19, 2016

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Account: [redacted]
 
Re:  Case Number: [redacted]
 
Dear Ms. [redacted]
 
I sincerely apologize for the numerous emails you continued to receive from us even though you had unsubscribed. I wanted to thank you for allowing me to speak with you directly on 12/19/16 and explain why you were still receiving them.
 
Please be assured your request was honored on 12/14/16 and going forward you should not receive any more emails. Please contact me right away if any issues should arise.
 
Thank you for providing me the opportunity to resolve your issue and if you should have any further questions, you can contact me directly at [redacted] or via email at [redacted]
 
 
 
Sincerely,
 
[redacted]
Customer Support Specialist
The Lakeside Collection
Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  They appear to have stopped sending me email for the time being.  They did not explain why their "unsubscribe" button at the bottom of their daily emails did not work or why calling them did not work.  I will never do business with them again or any company that will not immediately honor a request to be removed from their advertising/marketing email data base.
Sincerely,
[redacted]

August 12, 2016   Account: [redacted]
* Re:  Case Number: [redacted]   Dear Ms. [redacted]   I am so sorry for the inconvenience you encountered with your recent payment of $57.54. Check number 4541 was received on 8/10/16. We applied your check to the open balance for $57.54 on...

8/10/16. The balance on the account now reflects a zero balance and you will no longer receive calls from our Collections Department.   In addition, your request to be removed from our mailing list and email was processed on 8/5/16. However, you may receive 2-3 additional catalogs until our current mailing cycle has expired.   Thank you for allowing us the opportunity to take care of the issue.  If you should have further questions, I can be reached at 847-615-7376 or through my email at [email protected].                        �...⇄                                                   Sincerely,     Yana [redacted] Customer Support Specialist The Lakeside Collection Tell us why here...

August 22, 2016   Account: [redacted]   Re:  Case Number: [redacted]   Dear Ms. [redacted],   I am so sorry for the misunderstanding you had with your recent order placed on 6/21/16 for $17.95 for the Adult Coloring Books. Thank you for providing me the opportunity to speak with you...

on 8/18/16 and allowing me to explain to you what happened with your recent order.   Per our conversation, we received your order by mail for Magnetic Jewelry Clasps-Circle, item number [redacted] and the Magnetic Jewelry Clasps-Heart, item number [redacted] and not for Adult Coloring Books. Your check number 5293 for $17.95 was processed on 6/21/16 and cashed on 6/22/16. Your order was processed on 6/21/16, shipped on 6/24/16 per tracking number [redacted] and it was delivered on Wednesday 6/29/16.   When you reached out to us via mail, we were not able to contact you directly as we did not have your phone number. Your account since has been updated with the number you provided.   During our conversation you indicated that you did not receive the order containing the jewelry clasps and you would still like to receive it. Please accept my apology for this. I have already processed a replacement order number [redacted] for Magnetic Jewelry Clasps-Circle item number [redacted] and Magnetic Jewelry Clasps-Heart item number [redacted] on 8/18/16 as you had requested. Your replacement order was shipped on 8/19/16 per tracking number [redacted] and is currently in transit scheduled to be delivered on Tuesday 8/23/16 by end of day.   Thank you again for giving me the opportunity to resolve the matter for you. If you should have further questions, I can be reached at [redacted] or through my email at [redacted]@ltdcommodities.com.                         ...⇄                                                   Sincerely,   Yana [redacted] Customer Support Specialist The Lakeside Collection Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

January 9, 2017

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Account: [redacted]
 
Re:  Case Number: [redacted]
 
Dear Mr. [redacted]
 
I sincerely apologize for the numerous emails you continued to receive from us even though you had unsubscribed. I wanted to thank you for allowing me to speak with you directly on 01/09/17 and explain why you were still receiving them.
 
Please be assured your request was honored on 01/09/17 and going forward you should not receive any more emails. Please contact me right away if any issues should arise.
 
Thank you for providing me the opportunity to resolve your issue and if you should have any further questions, you can contact me directly at [redacted]
 
 
 
Sincerely,
 
[redacted]
Customer Support Specialist
The Lakeside Collection
 
Tell us why here...

WARNING: An order was placed with this company in mid December 2016. Although their website indicated the item was in stock, it ended up being back ordered; it finally shipped in late December 2016. The charge to my credit card account, made by an authorized user, was listed as "processing" on the 29th of December, 2016. On that same day, I received a fraud alert from my credit card company. There was a pending charge to my credit card account from an electronics store located in another state from this company. The name on the credit card given to this store was also the name used on the fraudulent charge. Because of the credit card company's fraud alert, I contacted the credit card company right away and had the fraudulent charge declined. That account number was canceled.
It would appear that someone at this company, or someone who has access to this company's online ordering information, stole the credit card information and attempted to make a purchase. If this is the case, then The Lakeside Collection needs to take a serious look at their security protocols, which seem to be lacking. Just a WARNING for any potential customer.

December 19, 2016   Account: [redacted]   Re:  Case Number: [redacted]   Dear Ms. [redacted]   I sincerely apologize for the numerous emails you continued to receive from us even though you had unsubscribed. I wanted to thank you for allowing me to speak with you directly on...

12/19/16 and explain why you were still receiving them.   Please be assured your request was honored on 12/14/16 and going forward you should not receive any more emails. Please contact me right away if any issues should arise.   Thank you for providing me the opportunity to resolve your issue and if you should have any further questions, you can contact me directly at [redacted] or via email at [redacted]       Sincerely,   [redacted] Customer Support Specialist The Lakeside Collection Tell us why here...

Initial Business Response /* (1000, 5, 2014/12/23) */
December 23, 2014
[redacted]
[redacted]
[redacted]
On behalf of Lakeside Collections, we sincerely apologize for any inconvenience you may have experienced with our service.
Please know that...

Lakeside Collections is always concerned when a customer tells us that some aspect of our service is unacceptable and we can assure you that your experience was not typical of the level of service we strive to provide.
Thank you for taking the time to speak with me on 12/22/14.
I appreciate the time you contacted us and advised us on the situation of your shipment and I am glad your shipment was recovered by the Sheriff and brought to you directly. Unfortunately, the only thing that was missing from your shipment was the scarf and it was no longer available for us to issue you a replacement.
In addition, I do show a refund was issued for the missing scarf for $4.75 back to your card ending in [redacted] on 12/22/14 and should post in the next billing cycle.
I again thank you for getting back to me and thank you for being a wonderful customer of ours.
If you should have further questions, I can be reached at [redacted] or through my email at [redacted]

[redacted]
[redacted]
[redacted]
[redacted]

August 8, 2016


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Account: [redacted]
 
Re:  Case Number: [redacted]
 
Dear Ms. [redacted],
 
I am sorry we were not able to cancel your shipment as you had requested. Your order had already moved to processing within our system and when in this status it will not allow us to cancel or make any changes to your order. I tried reaching out to you in order to provide you with what we could do for you, but was only able to leave a message.
 
Due to the inconvenience you incurred, I have issued a refund for $85.93 on 8/3/16 back to PayPal. Please allow 3 to 5 business days for the refund to post. In addition, per tracking number [redacted], I show you refused your shipment on 8/6/16. I would hope that you don’t encounter another situation like this in the future but if you do, please contact us so we can have a UPS return label sent to you. This way you would not have to be home to refuse a package.
 
I hope I was able to resolve your matter to your satisfaction. If you should have further questions, I can be reached at [redacted] or through my email at [redacted]@ltdcommodities.com.                         ...⇄
 
                                               
Sincerely,
 
[redacted]
Customer Support Specialist
The Lakeside Collection
Tell us why here...

Initial Business Response /* (1000, 5, 2014/12/04) */
December 3, 2014
[redacted]
On behalf of Lakeside, please accept our apologies.
Thank you for taking the time to speak with me on 12/2/14.
Per our conversation, your...

order was split into separate shipments and we authorize and settle on each shipment. The first shipment uses the initial authorization. That initial authorization cannot be reused. When the second shipment is getting ready to be pulled and shipped, your card is authorized for the amount that is now going out in that shipment. Because both shipments are being prepared in the warehouse, none of the authorizations have fallen off of your account yet. As they ship out, the bank charges will go through and the authorizations will drop off. During this time however that first authorization did not drop off yet and that is why there is a large amount currently authorized on your card.
As advised, if you should occur overdraft fees please contact me immediately and I will escalate the issue to a specialist along with a copy of your bank statement for further review as well.
I again thank you for allowing me to make it right for you and appreciate your business.

If you should have further questions, I can be reached at[redacted] or through my email at [redacted]

[redacted]

December 7, 2015Complaint ID: [redacted]Account Number: [redacted]Dear Ms.  [redacted]:I sincerely
apologize for any inconvenience or worry you experienced with your Lakeside
Collection order placed on 11/23/15. I see we have tried to connect with you
via phone on 12/2 and 12/3 to review your...

order with you.  I hope this explanation will help with any
confusion. When you placed
your order with us on 11/23/15, we authorized your charge card for $186.01 the
amount of the in-stock items on your order.  We however did not charge and settle on the card until we shipped out
your order.  Since your order was sent
out in multiple shipments due to items becoming available, we did authorize
your card for the items going out in each shipment.  Below is a breakdown.11/23/15 Initial Authorization
on Card for in-stock merchandise = $186.0111/27/15 1st Shipment was ready to go out; we used the
Initial Authorization for it and settled/charged your card for $183.49. This
shipment was delivered on 11/30/15.12/1/15 2nd Shipment, since we are unable to use the initial
authorization again, we authorized your card for $13.27 and settled/charged
your card for the same amount. This shipment was delivered on 12/4/15.12/2/15 3rd Shipment, we authorized your card for $8.15 and
settled/charged your card for the same amount. This shipment is scheduled to be
delivered on 12/9/15.Overall amount of what you were charged = $204.91When I was researching your account, I did notice that there is one item
that was canceled due to being sold out, it was the Puzzle Purse in the choice
of Sofia the First. You were not charged for this item.Thank you
for the opportunity to help resolve this issue. If you should have further
questions, I can be reached at 847-604-7848 or through my email at
[email protected]. Sincerely,Sue [redacted]The Lakeside
Collectionwww.lakeside.com

Initial Business Response /* (1000, 5, 2015/07/02) */
July 1, 2015
Account: [redacted]
Re: Case Number: [redacted]
Dear Mr. [redacted]
I am happy that I was able to speak to you on 6/29/15 to clear up any confusion regarding your refund for the items that you had returned to The...

Lakeside Collection.
Please be assured that a refund was issued on 2/15/15 back to your PayPal account for $59.70. This included $49.75 for the product value and $9.95 for shipping. This was for the order you had placed on 1/17/15 via confirmation number 501172811869 for the HUMOROUS GARDEN GNOMES. You may reference the refund back to PayPal by providing them with reference number [redacted].
If you should have further questions, I can be reached at 847-615-7376 or through my email at [redacted]@ltdcommodities.com.

Sincerely,
Yana [redacted]
Customer Support Specialist
The Lakeside Collection
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THEY SAID THEY REFUND ME BACK ON 2-15-15 FOR THIS ORDER (ITEM ) I JUST SEND THE ITEM BACK ON 7-6-15 .HOW CAN LAKESIDE REFUND ME B-4 I HAVE SEND THE ITEM BACK.I HOW EVERY AT LAKESIDE PUT SOME WRONG IN THERE COMPUTER ,LIKE I SAID HOW CAN THEY REFUND ME MY PAYMENT 4 MONTHS B-4 I SEND THE ITEM BACK..AGAIN CHECK THE TRACKING NUMBER USPS [redacted] IT SHOW THEY REC IT ON 6-10-15.
Final Consumer Response /* (4200, 11, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
like said before ,how can lakeside refund 4 months before I send the item back..
I think somebody at lakeside put the wrong code in and the wrong item in back in Feb.
Final Business Response /* (4000, 13, 2015/07/24) */
July 24, 2015
Re: Case Number: [redacted]
Dear Mr. [redacted]
This letter is in response to your rebuttal on July 16, 2015. I am hoping this simplified explanation of your situation is helpful.
Humorous Garden Gnomes - Quantity of 5
Purchased on 1/17/15 online - order confirmation 501172811869 for $59.70.
The gnomes were delivered via UPS on 1/24/15.
You filed a chargeback/dispute through PayPal on 1/23/15 for $59.70.
You contacted the Lakeside Collection on 1/26/15 indicating one gnome was broken. We processed a replacement order for it.
Due to you filing a dispute on 1/23/15, a refund was issued on 2/15/15 back to your PayPal account for $59.70. This included $49.75 for the product value and $9.95 for shipping. This refund was for the total of all 5 gnomes originally purchased.
You may reference the refund back to PayPal by providing them with number [redacted].
We received your return of 4 gnomes on 6/21/15. Since you already received a refund due to your chargeback for 5 gnomes no refund is due.
Garden Statue - Quantity of 3
Purchased on 6/29/15 online - order confirmation 501249536334 for $68.80.
They were delivered via UPS on 7/3/15.
You filed a chargeback/dispute through PayPal on 7/3/15.
We received your return and processed a refund back to your PayPal account on 7/14/15 in the amount of $68.80.
You may reference the refund back to PayPal by providing them with reference number [redacted].
We at the Lakeside Collection want to be sure our customers are satisfied with the service they receive and the products they order. Should you experience any issues with an order or items you receive please contact us directly so we can assist you in resolving them.
If you should have further questions, I can be reached at 847-604-7848 or through my email at [email protected].

Sincerely,
Susan [redacted]
Shared Services Manager
The Lakeside Collection

TERRIBLE CUSTOMER SERVICE I ORDERED A FEW ITEMS WAY BEFORE CHRISTMAS I NEVER RECIEVED THESE ITEMS MY ACCOUNT WAS CHARGED OF COURSE THEY ARE GOING TO GET THEIR MONEY I HAVE EMAILED THIS COMPANY AND AS ALWAYS SOMEONE WILL GET BACK IN TOUCH WITH YOU. NEVER DID I GET A CALL OR EMAIL FROM THEM

I ordered an item from Lakeside collection and it was unavailable until a certain date,so they automatically took it off my order which in turn had me to re-order. I was eligible for free shipping on the initial order so when I had to re-order and they charged me shipping I called and said it was only right for them to take the shipping off and inturn they charged me double for shipping. They charge me shipping on the initial charge for the item and then when I called back to get it refunded instead of refunding the $5.99 they charged the $5.99 again to my bank account. I had to call multiple times for them to reverse the shipping charges and long story short they only reversed one of the charges so I still ended up paying shipping for that item.