We reviewed the consumer experience information but see no proof of purchase as to what they bought, where, and how they concluded as to why they dispute the $1,low price guarantee
The email 5/21/12:PM that Mr [redacted] typed Sale Price Ricart offered $19, The other Dealers Purchase Agreement displays Price of Vehicle $20, I assumed signed but see no signature on the attachment Ricart will pay $to any retail customers finding a lower sale price for new vehicles...etc The Guarantee is not the deal, it's the sale price for the vehicle Our offer for the new vehicle beat the other Dealer's sale price according to this email I hope this information is helpful in explaining our position Thank you for allowing us the opportunity to respond
In response to the recent inquiry referenced above, the facts of the matter are as follows: 10-24-14: Customer requested estimate for temporary roof repair as he was anticipating purchasing a new roof in We met and verbally agreed on a simple non-expensive method of repair using asphaltic flashing cement in lieu of the much more expensive metal flashing (which would be accomplished at time of roof replacement) 11-10-14: Customer met, spoke to, watched and approved of the work being performed by our workersSubsequently sent invoice12-30-14: Spoke on the phone to discuss meeting to plan for new roof in Customer offered no complaints1-07-15: Sent "Statement" showing invoice past dueMade calls to customer to no availReceived no calls from customer1-27-15: Visited customer due to no communication and he refused to pay1-29-15: Filed notice of intention to file mechanics lienSUMMARY: After years in this business, I recognized upon visiting the customer that he was not earnest, and that any further time pursing this matter was pointlessWe will release the lien pending payment received in fullThank you, [redacted] Coomer Roofing Company
I spoke with the customer and explained that the down payment was paid by credit card and we had to refund their credit card which was completed on 10/ We have copies of the credit Sometimes the credit card company will not post their credits for to days We have no control of their process We apologize for the inconvenience tis matter may have caused
I reviewed the customers file and see where they signed off with initials that it is required to have the engine oil changed every months or 4,miles The customer also submitted a cancellation form for this product on 5/12/and we are processing it It is a cancelable product However, any moneys will have to be returned to the lien holder unless they can prove the lien holder has been satisfiedUnfortunately, the service contract is void We have no control on what the service contract company determines This Is their policy We apologize for any miscommunication the customer felt I can assure you that the Business Manager went over this with them
I am rejecting this response because RICART already has this information as the attached email chain will reveal Unfortunately, this again, is another stalling tactic by RICART to avoid responsibility and good faith business practices toward the consumerAs is revealed in the attached email chain, RICART manages all contact with the consumer with [redacted] softwareA simple inquiry with my name or email would reveal this information and give RICART access to the information I have providedSadly, this behavior is par for the course with RICARTAvoiding responsibility and failing to accept the provisions of their own $1,guarantee is the normHighlighted portions of the attached email chain will prove that the RICART $1,guarantee provision were met but refused by the authorized sales representative, Mr [redacted] ***When Mr***, RICART's authorized point of contact with me, refused to match a competitor's lower sale price and ceased contact with me, he effectively halted negotiations on behalf of his employer, RICART HyundaiHalting negotiations indicated that RICART had been beaten by a competitor's lower sale price and declined to negotiate furtherBy that basis alone, I am entitled to the $1,per the RICART "Low Price Guarantee"In this case, RICART has not acted in good faith toward the consumer, falsely advertised, and failed to comply with the "Low Price Guarantee" standards posted at their dealerships, on their website, and as indicated to me in person
The customers vehicle has a check engine light for an evap leak Tested and found no leaks Customer came back as stated and the same code appeared for evap leak We recommended to replace the purge valve because of being an intermittent concern and customer declined The charge for the diagnosis on the first visit will be credited to this repair if the customer would like to have it completed If this maybe something they are interested in please contact [redacted] at [redacted] Ms [redacted] *ill be happy to assist
We apologize if this is not what the customer would like to hear. The customer signed all documents and agreed to them. The transaction is completed and title has been issued. We decline their request
Attached is a copy of USAA in which the customer built and based his intentions of purchase for a Hyundai Sonata. I marked the area where the customer missed adding the additional military rebate claiming to qualify for but never added that in to his equation for us which would have lowered the price.
I also noticed the Dealer added $for other goods and services. see remarks. Was this additional equipment placed on the vehicle the customer could not remove?
The email attached said competitors price was $21,but the purchase agreement shows $which would have been our price or less if the customer brought the agreement in to the dealer ship for review
The customer never provided the agreement to negotiate on true numbers for the sale price of the new vehicle. That's why we request it in writing
We do not feel the customer is entitled to the $1,guarantee
We apologize for any frustration this may have caused
The customer did purchase Wear Care in their lease agreement for $375. This customer request goes to Ford Motor Credit. The Dealer does not register or cancel this product. They may call *** for assistance
As a gesture of goodwill we did contact Ford Motor
Credit and they have record that the customers refund was subtracted in their payoff with them. Again, the customer will have to contact FMCC for further details. That's all they would tell us
We are very sorry to hear the consumer is not in acceptance to our offer. They have had the vehicle for 24,miles or more and they are responsible for their vehicle. Vehicles are mechanically made and may have concerns.
Again, we apologize for any frustration. Our offer will be valid for days from the date of this response if they would like to take advantage of this goodwill gesture
As Mr*** ***, Coomer Roofing Company has a an excellent reputation with both the Revdex.com & Angie's ListWe have always worked hard to satisfy our customers whenever there is a dispute and for the most part it is not that difficult to accomplishCoomer Roofing completed the repair and we did not hear from the customer for over days with none of our phone calls returnedThat is why *** *** showed up unannounced to Mr. *** homeInvoices are due within ten days of completion and we wanted to collect. The complaint against Coomer Roofing has many inaccuracies and I am confident that we will not be able to work with Mr. *** I would rather release the mechanicic Lein that was filed and forget about the $dollars that is owed Coomer Roofing and call this case closed. *** ** *** Coomer Roofing Compnay
We apologize for any miscommunication that may have taken place. The funds are from Ford Motor Company, however, we were under the impression Ford would be sending the check. After speaking with Ford about this matter they requested we send a check and they will reimburse our
company. A check will be sent out today for this customer in the amount detailed
Thank you for bringing this information to our attention
We understand the concerns the customer has and yes looking back there were other repairs to the clutch. However Ricart does not warrant the vehicle. The vehicle was produced by Ford Motor Company and Ford Motor Company warrants this vehicle. We the Dealer have to follow the manufacture warranty guidelines. We cannot replace parts without Ford's or Easy Care's approval otherwise it would be customer pay. We understand the manufacture provided an extended coverage for their clutch. That should be peace of mind
I hope this information is helpful to the customer and understands our position. They may want to contact the manufacture
I would like for the clutch/transmission to be replacedbased on the response that Ricart gave regarding dates of service is incorrect, they should go back and dig a bit deeper into the dates of service
Car has been serviced for the SAME issue in Sept 2013, October July April 2015, car has NOT made it a full year without being in the shopEach time of service has been for the same issue! I was told in April that if the clutch needed replaced AGAIN then it would be months because part is on back order
Ricart Ford is not taking care of the customer, I didn't purchase the vehicle from Ford Motor CoI purchased it from Ricart and you would like to think that Ricart would make this right!!
Regards,
*** ***
The customer did purchase Wear Care in their lease agreement for $375. This customer request goes to Ford Motor Credit. The Dealer does not register or cancel this product. They may call *** for assistance
As a gesture of goodwill we did contact Ford Motor Credit and they have record that the customers refund was subtracted in their payoff with them. Again, the customer will have to contact FMCC for further details. That's all they would tell us
I spoke with the customer and explained that the down payment was paid by credit card and we had to refund their credit card which was completed on 10/06. We have copies of the credit. Sometimes the credit card company will not post their credits for to days. We have no control of their process
We apologize for the inconvenience tis matter may have caused
The customer negotiated and signed all documentation electronically which was downloaded directly to the third-party lender that evening. We reviewed the customer’s paperwork and everything seems to be in order. At this time paperwork has been finalized
We appreciate you
bringing this to our attention and allowing us the opportunity to respond
We reviewed the consumer experience information but see no proof of purchase as to what they bought, where, and how they concluded as to why they dispute the $1,low price guarantee
The email 5/21/12:PM that Mr [redacted] typed Sale Price Ricart offered $19, The other Dealers Purchase Agreement displays Price of Vehicle $20, I assumed signed but see no signature on the attachment Ricart will pay $to any retail customers finding a lower sale price for new vehicles...etc The Guarantee is not the deal, it's the sale price for the vehicle Our offer for the new vehicle beat the other Dealer's sale price according to this email I hope this information is helpful in explaining our position Thank you for allowing us the opportunity to respond
In response to the recent inquiry referenced above, the facts of the matter are as follows: 10-24-14: Customer requested estimate for temporary roof repair as he was anticipating purchasing a new roof in We met and verbally agreed on a simple non-expensive method of repair using asphaltic flashing cement in lieu of the much more expensive metal flashing (which would be accomplished at time of roof replacement) 11-10-14: Customer met, spoke to, watched and approved of the work being performed by our workersSubsequently sent invoice12-30-14: Spoke on the phone to discuss meeting to plan for new roof in Customer offered no complaints1-07-15: Sent "Statement" showing invoice past dueMade calls to customer to no availReceived no calls from customer1-27-15: Visited customer due to no communication and he refused to pay1-29-15: Filed notice of intention to file mechanics lienSUMMARY: After years in this business, I recognized upon visiting the customer that he was not earnest, and that any further time pursing this matter was pointlessWe will release the lien pending payment received in fullThank you, [redacted] Coomer Roofing Company
I spoke with the customer and explained that the down payment was paid by credit card and we had to refund their credit card which was completed on 10/ We have copies of the credit Sometimes the credit card company will not post their credits for to days We have no control of their process We apologize for the inconvenience tis matter may have caused
I reviewed the customers file and see where they signed off with initials that it is required to have the engine oil changed every months or 4,miles The customer also submitted a cancellation form for this product on 5/12/and we are processing it It is a cancelable product However, any moneys will have to be returned to the lien holder unless they can prove the lien holder has been satisfiedUnfortunately, the service contract is void We have no control on what the service contract company determines This Is their policy We apologize for any miscommunication the customer felt I can assure you that the Business Manager went over this with them
I am rejecting this response because RICART already has this information as the attached email chain will reveal Unfortunately, this again, is another stalling tactic by RICART to avoid responsibility and good faith business practices toward the consumerAs is revealed in the attached email chain, RICART manages all contact with the consumer with [redacted] softwareA simple inquiry with my name or email would reveal this information and give RICART access to the information I have providedSadly, this behavior is par for the course with RICARTAvoiding responsibility and failing to accept the provisions of their own $1,guarantee is the normHighlighted portions of the attached email chain will prove that the RICART $1,guarantee provision were met but refused by the authorized sales representative, Mr [redacted] ***When Mr***, RICART's authorized point of contact with me, refused to match a competitor's lower sale price and ceased contact with me, he effectively halted negotiations on behalf of his employer, RICART HyundaiHalting negotiations indicated that RICART had been beaten by a competitor's lower sale price and declined to negotiate furtherBy that basis alone, I am entitled to the $1,per the RICART "Low Price Guarantee"In this case, RICART has not acted in good faith toward the consumer, falsely advertised, and failed to comply with the "Low Price Guarantee" standards posted at their dealerships, on their website, and as indicated to me in person
The customers vehicle has a check engine light for an evap leak Tested and found no leaks Customer came back as stated and the same code appeared for evap leak We recommended to replace the purge valve because of being an intermittent concern and customer declined The charge for the diagnosis on the first visit will be credited to this repair if the customer would like to have it completed If this maybe something they are interested in please contact [redacted] at [redacted] Ms [redacted] *ill be happy to assist
The customer contacted us about her concerns One of our Mangers will be contacting her
We apologize if this is not what the customer would like to hear. The customer signed all documents and agreed to them. The transaction is completed and title has been issued. We decline their request
Attached is a copy of USAA in which the customer built and based his intentions of purchase for a Hyundai Sonata. I marked the area where the customer missed adding the additional military rebate claiming to qualify for but never added that in to his equation for us which would have lowered the price.
I also noticed the Dealer added $for other goods and services. see remarks. Was this additional equipment placed on the vehicle the customer could not remove?
The email attached said competitors price was $21,but the purchase agreement shows $which would have been our price or less if the customer brought the agreement in to the dealer ship for review
The customer never provided the agreement to negotiate on true numbers for the sale price of the new vehicle. That's why we request it in writing
We do not feel the customer is entitled to the $1,guarantee
We apologize for any frustration this may have caused
The customer did purchase Wear Care in their lease agreement for $375. This customer request goes to Ford Motor Credit. The Dealer does not register or cancel this product. They may call *** for assistance
As a gesture of goodwill we did contact Ford Motor
Credit and they have record that the customers refund was subtracted in their payoff with them. Again, the customer will have to contact FMCC for further details. That's all they would tell us
We are very sorry to hear the consumer is not in acceptance to our offer. They have had the vehicle for 24,miles or more and they are responsible for their vehicle. Vehicles are mechanically made and may have concerns.
Again, we apologize for any frustration. Our offer will be valid for days from the date of this response if they would like to take advantage of this goodwill gesture
As Mr*** ***, Coomer Roofing Company has a an excellent reputation with both the Revdex.com & Angie's ListWe have always worked hard to satisfy our customers whenever there is a dispute and for the most part it is not that difficult to accomplishCoomer Roofing completed the repair and we did not hear from the customer for over days with none of our phone calls returnedThat is why *** *** showed up unannounced to Mr. *** homeInvoices are due within ten days of completion and we wanted to collect. The complaint against Coomer Roofing has many inaccuracies and I am confident that we will not be able to work with Mr. *** I would rather release the mechanicic Lein that was filed and forget about the $dollars that is owed Coomer Roofing and call this case closed. *** ** *** Coomer Roofing Compnay
We apologize for any miscommunication that may have taken place. The funds are from Ford Motor Company, however, we were under the impression Ford would be sending the check. After speaking with Ford about this matter they requested we send a check and they will reimburse our
company. A check will be sent out today for this customer in the amount detailed
Thank you for bringing this information to our attention
We understand the concerns the customer has and yes looking back there were other repairs to the clutch. However Ricart does not warrant the vehicle. The vehicle was produced by Ford Motor Company and Ford Motor Company warrants this vehicle. We the Dealer have to follow the manufacture warranty guidelines. We cannot replace parts without Ford's or Easy Care's approval otherwise it would be customer pay. We understand the manufacture provided an extended coverage for their clutch. That should be peace of mind
I hope this information is helpful to the customer and understands our position. They may want to contact the manufacture
I would like for the clutch/transmission to be replacedbased on the response that Ricart gave regarding dates of service is incorrect, they should go back and dig a bit deeper into the dates of service
Car has been serviced for the SAME issue in Sept 2013, October July April 2015, car has NOT made it a full year without being in the shopEach time of service has been for the same issue! I was told in April that if the clutch needed replaced AGAIN then it would be months because part is on back order
Ricart Ford is not taking care of the customer, I didn't purchase the vehicle from Ford Motor CoI purchased it from Ricart and you would like to think that Ricart would make this right!!
Regards,
*** ***
The customer did purchase Wear Care in their lease agreement for $375. This customer request goes to Ford Motor Credit. The Dealer does not register or cancel this product. They may call *** for assistance
As a gesture of goodwill we did contact Ford Motor Credit and they have record that the customers refund was subtracted in their payoff with them. Again, the customer will have to contact FMCC for further details. That's all they would tell us
I spoke with the customer and explained that the down payment was paid by credit card and we had to refund their credit card which was completed on 10/06. We have copies of the credit. Sometimes the credit card company will not post their credits for to days. We have no control of their process
We apologize for the inconvenience tis matter may have caused
The customer negotiated and signed all documentation electronically which was downloaded directly to the third-party lender that evening. We reviewed the customer’s paperwork and everything seems to be in order. At this time paperwork has been finalized
We appreciate you
bringing this to our attention and allowing us the opportunity to respond
We have an appointment scheduled for consumer today at 3:00pm to review her vehicle issue