I am rejecting this response because the same document shows the sale price of $20,less $2,in rebates and incentivesThat brings the $18,384.00, a savings of $from the Ricart Sales Price of $19,This denial is typical of Ricart and their inability to be forthright with the customerAdditionally, the dealer has not acted in good faith during this process by taking days to respond with just a few sentences
The customer had a day/mile limited warranty at the time of purchase. By the time they were able to allow us review of the concerns the vehicle had 6,miles and was out by time of the days. This was not a new vehicle purchase. This was a used vehicle with a
limited warranty offered at time of sale. We did a one time goodwill gesture repair. Any further repairs needed are the responsibility of the customer. If the customer would like to see if possible to trafor another vehicle we will be happy to work with them. Please keep in mind down payment will be needed.
If this maybe something they are interested in they may contact Mr*** for assistance
We spoke to *** *** three to four weeks ago, he stated that he looked at the worksheet, that had the price of 21,100.00, So did *** ***, and *** *** the *** *** We would like for Ricarts to be honest and come clean with us, and the Revdex.com We hope that the Revdex.com
doesn't let them get by with this, because *** *** stated that he saw the paper workAll we want is for them not to get by with this, and bot to do this to someone else If they would done the right thing, and gave us the deal that we agreed upon, we wouldn't have contacted the Revdex.com, and we would have been happy
Initial Business Response /* (1000, 5, 2016/07/05) */
7/1/
Revdex.com of Northern Indiana *** *** ***
Fort Wayne, IN XXXXX
(XXX) XXX - XXXX
Attn: Revdex.com
In Reference to Case # *** *** *** ***
Will address issues in order
When we closed the showroom at the end of December
we had hopes of being able to provide service in but, by the end of January we found that would not be possibleTrained Service People choose to obtain other employment- Leaving no one to provide service after January
Service provided was a recover ( remove and replace cloth only to bed and rails of pool table) we provided no other serviceCloth does not bubble up - The only think that can bubble up is the seams (or joints) of the pool table which we did not provide service forIf the seams ( joints) have bubbled up than something has changed in the home after we provided the recover serviceTable being moved, environment changes can cause that - not cloth change
We cannot provide service or repair without trained people to do the workOr repair something we did not cause
Thank you, Halter Sales, Inc
Reviewing the file we have repair orders on record. The first on 9/18/at 77,miles the AC was not working and back firing at start. Could not verify back firing fixed AC leak. The second on 9/26/at 78,miles customer states at one tile the radio, turn signals, heater,
v control, and gauge cluster went black test drove with customer unable to verify updated software also feels like miss intermit when running seems to shift funny, could not verify. 01/20/at 82,miles oil change and tire rotation. 09/02/at 92,miles customer states dashboard blacking out and come on for a few minutes, no work done also vehicle does not start checked charging system replaced battery
We are sorry to hear of any frustration this matter may have caused. Being that the vehicle was purchased used in August of it is out of it's manufacture warranty and we assume extended warranty. If she would like to have us look it over again we will be happy to offer a 10% discount
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: as they indicated I had several complaints not long after I purchased the vehicle I also called about the radio and I kept telling them about the backfire also I had a diagnosis run at a repair and the said I had a misfire which I assume is the backfire sound I jeep hearingI feel their offer I'd unacceptable the issue should've been resolvedI haven't taken my car back to them because I am unhappy with their service.I believe in my heart they knew about all these problems before they sold me the carSince they are certified.
Regards,
Marcella Kindle
We apologize for any miscommunication that may have taken place. The funds are from Ford Motor Company, however, we were under the impression Ford would be sending the check. After speaking with Ford about this matter they requested we send a check and they will reimburse our company. A check will be sent out today for this customer in the amount detailed.
Thank you for bringing this information to our attention.
Review of the file shows everything was completed. The customer purchased the 2014 Ford Fusion and with that purchase received a lifetime powertrain Warranty at no charge. They paid $25,900 after the rebate. We cannot change anything on this transaction.
We apologize for any frustration this may have caused to the customer.
In response to the recent inquiry referenced above, the facts of the matter are as follows:
10-24-14: Customer requested estimate for temporary roof repair as he was anticipating purchasing a new roof in 2015.
We met and verbally agreed on a simple non-expensive method of repair using...
asphaltic flashing cement in lieu of the much more expensive metal flashing (which would be accomplished at time of roof replacement) .
11-10-14: Customer met, spoke to, watched and approved of the work being performed by our workers. Subsequently sent invoice.
12-30-14: Spoke on the phone to discuss meeting to plan for new roof in 2015. Customer offered no complaints.
1-07-15: Sent "Statement" showing invoice past due. Made calls to customer to no avail. Received no calls from customer.
1-27-15: Visited customer due to no communication and he refused to pay.
1-29-15: Filed notice of intention to file mechanics lien.
SUMMARY: After 29 years in this business, I recognized upon visiting the customer that he was not earnest, and that any further time pursing this matter was pointless. We will release the lien pending payment received in full.
Thank you,
[redacted]
Coomer Roofing Company
We reviewed the consumer experience information but see no proof of purchase as to what they bought, where, and how they concluded as to why they dispute the $1,000 low price guarantee.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Ricart was not at fault in this dispute after discussions with Ricart and Hyundai. Ricart did an excellent job in addressing my complaint in a timely and professional fashion.
We did do an appraisal on the customers vehicle in order to let them determine if they wanted to turn the lease in or purchase the lease out right. The vehicle had a cracked windshield, needed new tires, and was over the mileage limit on their lease. This information was shared with the...
customer during their visit. After reviewing options the customer decided to purchase a vehicle. When they turned in there lease there was nothing they needed to do because as the customer said the Leasing company picks the vehicle up and has an independent appraiser evaluate the vehicle. The Leasing Company then invoices the final receipt to complete the lease. Matt's interpretation was the customer made all of the payments so there was nothing more to do and we would get the vehicle to where the Leasing Company would arrange pickup. We would have no idea what the Leasing Company determines it is not up to us. We new payments were all made when we called for the payoff.
We apologize if the customer felt there was miscommunication, but this dispute would be with the Leasing Company.
I am rejecting this response because:1. You did not specify if you are paying for the detail to remove the smoke odor, or only setting up the appointment. Also, what if the detail does not remove the odor? (Smoke odor can be extremely difficult to remove, which is why my wife asked about it before we purchased the car). It was already detailed once at your dealership, and the odor came back almost immediately. I appreciate the offer of the detail, but was wondering what other steps you are willing to take if it doesn't work.2. I reread our warranty and the document you submitted regarding the replacement of the shredded air condition belt. It mentioned that the shredded belt was caused by a collision. There was no collision; we have not been in an accident, nor have we collided with anything. There are no indications anywhere on the body of the car to suggest we ever collided with anything. If the air conditioning is so fragile that a "collision" such as running over a twig in the road can damage it, then that the piece was not well-built originally and should be covered under the warranty. It was suggested to us to contact our insurance company to file a claim. We were never in an accident, so the insurance company obviously wouldn't cover the cost. As an aside, the "bumper-to-bumper" warranty was the phrase that was used by your salesman to describe the warranty we were purchasing. If you do not sell such a warranty, it is dishonest for your sales team members to use that phrase when referring to the warranty.3. Are you willing to look at the air conditioning again at no cost since it still isn't working even after we paid for it to be repaired, or are we going to incur additional costs?Regards, [redacted]
I am rejecting this response because: as they indicated I had several complaints not long after I purchased the vehicle I also called about the radio and I kept telling them about the backfire also I had a diagnosis run at a repair and the said I had a misfire which I assume is the backfire sound I jeep hearing. I feel their offer I'd unacceptable the issue should've been resolved. I haven't taken my car back to them because I am unhappy with their service.I believe in my heart they knew about all these problems before they sold me the car. Since they are certified.
We reviewed the letter the customer submitted dated 8/16/16. We apologize but we were not in receipt of it in order to address this matter then. We pulled the inspection on the customers vehicle and...
found that new rotor were installed on 5/31/16 prior to offering the vehicle for sale. Rotor will rust if sitting for a period of time but driving the vehicle should clear it up. We have not seen the vehicle since the customer purchased June 25, 2016. If they would like to make an appointment in the motor trend service department they are welcome to do so by calling ###-###-#### and they will be happy to schedule the customer in. They will be able to address the customers concern. I have attached a copy of the delivery confirmation indicating what was requested at the time of delivery completed.
Again, we apologize for any inconveince this matter may have caused.
Revdex.com:
I reviewed the response made by the business and find the contingent resolution is satisfactory to me. I have not received the attached filled out document from the dealership. Once I have that I am satisfied with the outcome.
I am rejecting this response because: tire tread depth was never our issue with these tires. Our issue is that Ricart publicly touted all of the pre-sale inspections that they performed, one of which states directly that: "All of the Motor Trend Certified cars for sale at the Ricart Used Car Factory undergo a rigorous inspection and repair process-if we don't firmly believe that the vehicle is quality and reliable, we won't sell it ( http://www.ricart.com/blog/2013/april/22/why--motor-trend-certified--matters-for...⇄ That is not the only example, there are multiple. We relied heavily on these statements and it's condition or being a certified used vehicle (as do most people searching for a vehicle). A few weeks after purchase Ricarts own service department tells us that these tires " Fail: Components that have either worn below minimum specifications or are no longer functioning as designed by the manufacturer and need to be repaired immediately."Ricart had control over the entirety of this transaction, and defined all of the terms, including what is and what is not an acceptable condition of these tires. We did indeed question the conditions of the tires during our negotiation, and were told by Ricart's sales staff that the tires had to be good due to the vehicles certified condition. You do not get to define what is and is not acceptable, and then change what your find acceptable or not. We were assured the tires were in good condition prior to purchase, with tire tread depth being the only issues. Weeks later Ricart changed that and said the tires must be replaced immediately. YOU CANNOT REDEFINE YOUR TERMS.
Regards,
[redacted]
I originally contacted the dealer trying to purchase a 4 wheel drive vehicle and lower my outrageous payments of $632.00 a month. I spoke to a Zane W[redacted] originally which I had to Email several times because he never responded to me about my original visit. He sent me over to the ford division and that's when Melissa took over. I still believe the first loan can be considered almost a predator loan, the original cost of the traded in 2013 explorer on the sales floor was $29,000 after I walked out I owed $45,000.I called ahead and spoke to a Cory W[redacted] and Melissa about getting approved for a loan before making the hour drive in also. I was contacted by Melissa and was told I had been approved for a new 2016 Black Ford Escape with an msrp of $30,000+ with payments of $483.00 a month and agreed to come in the next day. Upon arrival I looked at a similar vehicle with the same msrp and had been told my payments would now be $560.00 a month and that the original car had been sold. upon questioning the sales staff on why my payments went from $483 to $560 they stated they made a mistake and would not honor the original deal I had been told over the phone. They found a vehicle and told me this is what you can have for $470.00 and no one else will finance you. I left with a 2016 Escape that is valued way less than originally promised and only ten dollars less in payment and had the old loan rolled into my new one and I will end up paying for most of that. I basically only have a few emails and voice mails to support some of the facts the rest is my word and sales receipts of both vehicles. If you look up BAIT AND SWITCH and the definition of it totally mirrors the tactics used on me. I'm confused if Revdex.com holds the dealerships responsible to make a thorough investigation or they just accept a well worded response without any checks and balances? I seen in their response that I was happy which was far from the truth and I can support that with emails and voicemail's. Let me know what documentation you need. I hope to save someone else from these unfair business practices at the very least but understand
I am rejecting this response because the same document shows the sale price of $20,less $2,in rebates and incentivesThat brings the $18,384.00, a savings of $from the Ricart Sales Price of $19,This denial is typical of Ricart and their inability to be forthright with the customerAdditionally, the dealer has not acted in good faith during this process by taking days to respond with just a few sentences
The customer had a day/mile limited warranty at the time of purchase. By the time they were able to allow us review of the concerns the vehicle had 6,miles and was out by time of the days. This was not a new vehicle purchase. This was a used vehicle with a
limited warranty offered at time of sale. We did a one time goodwill gesture repair. Any further repairs needed are the responsibility of the customer. If the customer would like to see if possible to trafor another vehicle we will be happy to work with them. Please keep in mind down payment will be needed.
If this maybe something they are interested in they may contact Mr*** for assistance
We spoke to *** *** three to four weeks ago, he stated that he looked at the worksheet, that had the price of 21,100.00, So did *** ***, and *** *** the *** *** We would like for Ricarts to be honest and come clean with us, and the Revdex.com We hope that the Revdex.com
doesn't let them get by with this, because *** *** stated that he saw the paper workAll we want is for them not to get by with this, and bot to do this to someone else If they would done the right thing, and gave us the deal that we agreed upon, we wouldn't have contacted the Revdex.com, and we would have been happy
Initial Business Response /* (1000, 5, 2016/07/05) */
7/1/
Revdex.com of Northern Indiana *** *** ***
Fort Wayne, IN XXXXX
(XXX) XXX - XXXX
Attn: Revdex.com
In Reference to Case # *** *** *** ***
Will address issues in order
When we closed the showroom at the end of December
we had hopes of being able to provide service in but, by the end of January we found that would not be possibleTrained Service People choose to obtain other employment- Leaving no one to provide service after January
Service provided was a recover ( remove and replace cloth only to bed and rails of pool table) we provided no other serviceCloth does not bubble up - The only think that can bubble up is the seams (or joints) of the pool table which we did not provide service forIf the seams ( joints) have bubbled up than something has changed in the home after we provided the recover serviceTable being moved, environment changes can cause that - not cloth change
We cannot provide service or repair without trained people to do the workOr repair something we did not cause
Thank you, Halter Sales, Inc
Reviewing the file we have repair orders on record. The first on 9/18/at 77,miles the AC was not working and back firing at start. Could not verify back firing fixed AC leak. The second on 9/26/at 78,miles customer states at one tile the radio, turn signals, heater,
v control, and gauge cluster went black test drove with customer unable to verify updated software also feels like miss intermit when running seems to shift funny, could not verify. 01/20/at 82,miles oil change and tire rotation. 09/02/at 92,miles customer states dashboard blacking out and come on for a few minutes, no work done also vehicle does not start checked charging system replaced battery
We are sorry to hear of any frustration this matter may have caused. Being that the vehicle was purchased used in August of it is out of it's manufacture warranty and we assume extended warranty. If she would like to have us look it over again we will be happy to offer a 10% discount
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: as they indicated I had several complaints not long after I purchased the vehicle I also called about the radio and I kept telling them about the backfire also I had a diagnosis run at a repair and the said I had a misfire which I assume is the backfire sound I jeep hearingI feel their offer I'd unacceptable the issue should've been resolvedI haven't taken my car back to them because I am unhappy with their service.I believe in my heart they knew about all these problems before they sold me the carSince they are certified.
Regards,
Marcella Kindle
We apologize for any miscommunication that may have taken place. The funds are from Ford Motor Company, however, we were under the impression Ford would be sending the check. After speaking with Ford about this matter they requested we send a check and they will reimburse our company. A check will be sent out today for this customer in the amount detailed.
Thank you for bringing this information to our attention.
Review of the file shows everything was completed. The customer purchased the 2014 Ford Fusion and with that purchase received a lifetime powertrain Warranty at no charge. They paid $25,900 after the rebate. We cannot change anything on this transaction.
We apologize for any frustration this may have caused to the customer.
In response to the recent inquiry referenced above, the facts of the matter are as follows:
10-24-14: Customer requested estimate for temporary roof repair as he was anticipating purchasing a new roof in 2015.
We met and verbally agreed on a simple non-expensive method of repair using...
asphaltic flashing cement in lieu of the much more expensive metal flashing (which would be accomplished at time of roof replacement) .
11-10-14: Customer met, spoke to, watched and approved of the work being performed by our workers. Subsequently sent invoice.
12-30-14: Spoke on the phone to discuss meeting to plan for new roof in 2015. Customer offered no complaints.
1-07-15: Sent "Statement" showing invoice past due. Made calls to customer to no avail. Received no calls from customer.
1-27-15: Visited customer due to no communication and he refused to pay.
1-29-15: Filed notice of intention to file mechanics lien.
SUMMARY: After 29 years in this business, I recognized upon visiting the customer that he was not earnest, and that any further time pursing this matter was pointless. We will release the lien pending payment received in full.
Thank you,
[redacted]
Coomer Roofing Company
We reviewed the consumer experience information but see no proof of purchase as to what they bought, where, and how they concluded as to why they dispute the $1,000 low price guarantee.
Thank you for bringing this information to our attention. We spoke with the customer and have addressed his concerns to the best of our knowledge.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Ricart was not at fault in this dispute after discussions with Ricart and Hyundai. Ricart did an excellent job in addressing my complaint in a timely and professional fashion.
We did do an appraisal on the customers vehicle in order to let them determine if they wanted to turn the lease in or purchase the lease out right. The vehicle had a cracked windshield, needed new tires, and was over the mileage limit on their lease. This information was shared with the...
customer during their visit. After reviewing options the customer decided to purchase a vehicle. When they turned in there lease there was nothing they needed to do because as the customer said the Leasing company picks the vehicle up and has an independent appraiser evaluate the vehicle. The Leasing Company then invoices the final receipt to complete the lease. Matt's interpretation was the customer made all of the payments so there was nothing more to do and we would get the vehicle to where the Leasing Company would arrange pickup. We would have no idea what the Leasing Company determines it is not up to us. We new payments were all made when we called for the payoff.
We apologize if the customer felt there was miscommunication, but this dispute would be with the Leasing Company.
I am rejecting this response because:1. You did not specify if you are paying for the detail to remove the smoke odor, or only setting up the appointment. Also, what if the detail does not remove the odor? (Smoke odor can be extremely difficult to remove, which is why my wife asked about it before we purchased the car). It was already detailed once at your dealership, and the odor came back almost immediately. I appreciate the offer of the detail, but was wondering what other steps you are willing to take if it doesn't work.2. I reread our warranty and the document you submitted regarding the replacement of the shredded air condition belt. It mentioned that the shredded belt was caused by a collision. There was no collision; we have not been in an accident, nor have we collided with anything. There are no indications anywhere on the body of the car to suggest we ever collided with anything. If the air conditioning is so fragile that a "collision" such as running over a twig in the road can damage it, then that the piece was not well-built originally and should be covered under the warranty. It was suggested to us to contact our insurance company to file a claim. We were never in an accident, so the insurance company obviously wouldn't cover the cost. As an aside, the "bumper-to-bumper" warranty was the phrase that was used by your salesman to describe the warranty we were purchasing. If you do not sell such a warranty, it is dishonest for your sales team members to use that phrase when referring to the warranty.3. Are you willing to look at the air conditioning again at no cost since it still isn't working even after we paid for it to be repaired, or are we going to incur additional costs?Regards, [redacted]
I am rejecting this response because: as they indicated I had several complaints not long after I purchased the vehicle I also called about the radio and I kept telling them about the backfire also I had a diagnosis run at a repair and the said I had a misfire which I assume is the backfire sound I jeep hearing. I feel their offer I'd unacceptable the issue should've been resolved. I haven't taken my car back to them because I am unhappy with their service.I believe in my heart they knew about all these problems before they sold me the car. Since they are certified.
We reviewed the letter the customer submitted dated 8/16/16. We apologize but we were not in receipt of it in order to address this matter then. We pulled the inspection on the customers vehicle and...
found that new rotor were installed on 5/31/16 prior to offering the vehicle for sale. Rotor will rust if sitting for a period of time but driving the vehicle should clear it up. We have not seen the vehicle since the customer purchased June 25, 2016. If they would like to make an appointment in the motor trend service department they are welcome to do so by calling ###-###-#### and they will be happy to schedule the customer in. They will be able to address the customers concern. I have attached a copy of the delivery confirmation indicating what was requested at the time of delivery completed.
Again, we apologize for any inconveince this matter may have caused.
Revdex.com:
I reviewed the response made by the business and find the contingent resolution is satisfactory to me. I have not received the attached filled out document from the dealership. Once I have that I am satisfied with the outcome.
I am rejecting this response because: tire tread depth was never our issue with these tires. Our issue is that Ricart publicly touted all of the pre-sale inspections that they performed, one of which states directly that: "All of the Motor Trend Certified cars for sale at the Ricart Used Car Factory undergo a rigorous inspection and repair process-if we don't firmly believe that the vehicle is quality and reliable, we won't sell it ( http://www.ricart.com/blog/2013/april/22/why--motor-trend-certified--matters-for...⇄ That is not the only example, there are multiple. We relied heavily on these statements and it's condition or being a certified used vehicle (as do most people searching for a vehicle). A few weeks after purchase Ricarts own service department tells us that these tires " Fail: Components that have either worn below minimum specifications or are no longer functioning as designed by the manufacturer and need to be repaired immediately."Ricart had control over the entirety of this transaction, and defined all of the terms, including what is and what is not an acceptable condition of these tires. We did indeed question the conditions of the tires during our negotiation, and were told by Ricart's sales staff that the tires had to be good due to the vehicles certified condition. You do not get to define what is and is not acceptable, and then change what your find acceptable or not. We were assured the tires were in good condition prior to purchase, with tire tread depth being the only issues. Weeks later Ricart changed that and said the tires must be replaced immediately. YOU CANNOT REDEFINE YOUR TERMS.
Regards,
[redacted]
I originally contacted the dealer trying to purchase a 4 wheel drive vehicle and lower my outrageous payments of $632.00 a month. I spoke to a Zane W[redacted] originally which I had to Email several times because he never responded to me about my original visit. He sent me over to the ford division and that's when Melissa took over. I still believe the first loan can be considered almost a predator loan, the original cost of the traded in 2013 explorer on the sales floor was $29,000 after I walked out I owed $45,000.I called ahead and spoke to a Cory W[redacted] and Melissa about getting approved for a loan before making the hour drive in also. I was contacted by Melissa and was told I had been approved for a new 2016 Black Ford Escape with an msrp of $30,000+ with payments of $483.00 a month and agreed to come in the next day. Upon arrival I looked at a similar vehicle with the same msrp and had been told my payments would now be $560.00 a month and that the original car had been sold. upon questioning the sales staff on why my payments went from $483 to $560 they stated they made a mistake and would not honor the original deal I had been told over the phone. They found a vehicle and told me this is what you can have for $470.00 and no one else will finance you. I left with a 2016 Escape that is valued way less than originally promised and only ten dollars less in payment and had the old loan rolled into my new one and I will end up paying for most of that. I basically only have a few emails and voice mails to support some of the facts the rest is my word and sales receipts of both vehicles. If you look up BAIT AND SWITCH and the definition of it totally mirrors the tactics used on me. I'm confused if Revdex.com holds the dealerships responsible to make a thorough investigation or they just accept a well worded response without any checks and balances? I seen in their response that I was happy which was far from the truth and I can support that with emails and voicemail's. Let me know what documentation you need. I hope to save someone else from these unfair business practices at the very least but understand
I would like to cancel my complaint request. The company has since repaired the problems on my vehicle. Thank you