Thank you for bringing this information to our attention. We will be in contact with the customer to address his request. Our intentions will be to either work an exchange or have the vehicle deodorized. We apologize for any miscommunication that may have taken place.
Complaint: [redacted]
I am rejecting this response because: I still have not received manufacturers warranty, when I can call ** and be told that I have warranty I will be satisfied
I reviewed the customers file and see where they signed off with initials that it is required to have the engine oil changed every 4 months or 4,000 miles. The customer also submitted a cancellation form for this product on 5/12/15 and we are processing it. It is a cancelable...
product. However, any moneys will have to be returned to the lien holder unless they can prove the lien holder has been satisfied. Unfortunately, the service contract is void. We have no control on what the service contract company determines. This Is their policy.
We apologize for any miscommunication the customer felt. I can assure you that the Business Manager went over this with them.
The customers vehicle has a check engine light for an evap leak. Tested and found no leaks.
Customer came back as stated and the same code appeared for evap leak. We recommended to replace the purge valve because of being an intermittent concern and customer...
declined.
The charge for the diagnosis on the first visit will be credited to this repair if the customer would like to have it completed. If this maybe something they are interested in please contact [redacted] at [redacted]. Ms. [redacted]ill be happy to assist.
Thank you for bringing this information to our attention. We will be in contact with the customer to address his request. Our intentions will be to either work an exchange or have the vehicle deodorized. We apologize for any miscommunication that may have taken place.
Complaint: [redacted]
I am rejecting this response because: I still have not received manufacturers warranty, when I can call ** and be told that I have warranty I will be satisfied
I reviewed the customers file and see where they signed off with initials that it is required to have the engine oil changed every 4 months or 4,000 miles. The customer also submitted a cancellation form for this product on 5/12/15 and we are processing it. It is a cancelable...
product. However, any moneys will have to be returned to the lien holder unless they can prove the lien holder has been satisfied. Unfortunately, the service contract is void. We have no control on what the service contract company determines. This Is their policy.
We apologize for any miscommunication the customer felt. I can assure you that the Business Manager went over this with them.
The customers vehicle has a check engine light for an evap leak. Tested and found no leaks.
Customer came back as stated and the same code appeared for evap leak. We recommended to replace the purge valve because of being an intermittent concern and customer...
declined.
The charge for the diagnosis on the first visit will be credited to this repair if the customer would like to have it completed. If this maybe something they are interested in please contact [redacted] at [redacted]. Ms. [redacted]ill be happy to assist.
my dispute with ricart is currently being resolved thank you for your attention in this matter.
I have attached the letter I sent to R[redacted] with no reponse. Thanks, [redacted]