We cannot change the transaction the customer signed for. We apologize. If they would like to trade the Elantra in for another vehicle we will be happy to work with them.
If this is something they maybe interested in please contact Mr. [redacted] at (614) 836-[redacted]. Thank you
Coomer Roofing Company desires the opportunity to repair the roof leak that [redacted] has reported. I would like to visit the site and inspect the inside of the building and the roof at the owners convenience. I have never seen the roof, however; my estimator who worked with the building...
owner indicates that the leak is connected to the adjoining building. SEE PICTURE The owner of this building was so upset ( unreasonable) that Coomer Roofing applied roof materials to the exterior of his building that he sued Coomer Roofing Co. in small claims court and was awarded $614.00 dollars. I want to add that there was already roofing materials on his building from the existing roof that was installed on Ms. [redacted]'s building. It may be necessary for Ms. [redacted] and Coomer Roofing to sweet talk her neighbor so that Coomer Roofing is allowed to install a flashing on his building that ensure Ms. [redacted] has no roof leaks. Doug M[redacted] / Coomer Roofing Owner
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I reviewed the customer request. They purchased a used vehicle from the Ricart Used Car Factory. Very happy at the time. Saw it on line. Came in test drove it. Purchased.
Several days later father accompanied customer back in to the dealership requesting...
that the vehicle be repainted. The vehicle's color is black. It has been used by a prior owner. We offered to exchange the vehicle for the customer but they declined. They are requesting to have the vehicle repainted. We sent it back to detail for touch up. Still not happy. We decline to paint the vehicle. Per the We Owe nothing promised at time of delivery.
If the customer feels they want the vehicle repainted we can recommend a body shop and see if they will offer a discount on the work, but Ricart will not be participating in this cost.
We sincerely apologize for any frustration this matter may have caused and hope you can understand our position.
I am rejecting this response because: Ricart claims to have done an appraisal to let us know what our options were and they informed us of those options. That is a lie. Once the vehicle was reviewed we met with Matt again and we finalized the numbers on the new car. At no time did he ever mention the old car. Once the deal was agreed upon then I asked what about the old car, will we owe anything. That's when he told us no. At no time did he ever mention the condition of the old car or what we would be charged for this. If he would have been honest up front about these charges I would have taken the car and had tires put on it because I knew what HMFC was going to charge for this and I knew I could have done it for much cheaper. Then I would have went back and still bought a new car and would have been prepared to pay the mileage charge. As for the cracked windshield, it was a chip that was repaired by Safelite and guaranteed for life. I have the paperwork to prove it. I also had the option of having that windshield replaced at anytime if I was unhappy with that repair. If Matt had been honest I could have had that windshield replaced at no charge to me and not been charged the additional fee by HMFC. When we walked out of there we were under the impression that we were not going to owe anything on the old car because that's exactly what we were told. The statement was made by Ricart that after reviewing the options we decided to buy a new car instead of purchasing the old one out of the lease. This statement is a lie, no options were ever presented to us. Matt is lying and he has lied since the beginning just to make a sale but at the expense of loosing a repeat customer for ever. I was willing to pay the mileage charge ($337.20) and I will still consider that if Ricart agrees to pay the remainder of the fees ($665.61) that I wouldn't have been charged if they were honest from the beginning.
Regards,
[redacted]
We are happy to say the customer picked their vehicle up. Everything completed. Thank you for bringing this information to our attention and allowing us the opportunity to respond.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
We reviewed the customer concern and our records. Our records indicate that the vehicle was in our service center one time. I have attached a copy for your review showing we were unable to verify the concerns.
The remote start was purchased at the time of delivery. The...
customer was working with [redacted] to monitor the concern. We have not seen the vehicle since.
Please understand this vehicle was purchased used with 76,000 miles est. We are sorry to hear that the vehicle manufacture (**) was unable to offer any assistance for addressing their concerns.
If the customer would like to trade the 2011 Chevrolet Cruze for another vehicle we will be happy to work with them and the fiancé company who ultimately, has to agree to the financing and terms. If this maybe something they are interested in please have them contact me at ###-###-####. I will be happy to schedule a meeting with someone from our sales team.
We are unable to accept their requested terms for another vehicle. That is a completed transaction.
Thank you for allowing us the opportunity to respond. If you have any questions please do not hesitate to contact me.
This vehicle was purchased used from the auction. A carfax was ran and no records as of 4/4/16 show no accidents/ damage reported.
It was brought to our attention from the service center in Illinois that when repairing the headlight in December they had to remove the bumper and...
discovered damage to a wiring harness, headlamps broke, air deflectors damaged and frame cross brace bent. It could not be seen until the bumper cover was removed. After conversations with the customer we agreed to pay to have all new parts replaced as a gesture of goodwill to address the customer concern. There was no body damage to the vehicle.
Today, 4/12/16, I spoke with the service center who repaired the vehicle for the wind noise and was told to the best of their knowledge it has been repaired.
We apologize for any inconvenience this matter may have caused. We feel we have addressed the customer concern.
Mr. [redacted] meet with our Service Manager and reviewed some options we may have available. The customer decided to purchase a new vehicle from our Kia store. We appreciate the opportunity to assist the customer.
We reviewed the customer concern and found that the air conditioning was damaged so there fore it would not be covered under the service contract. it would be an insurance issue. The other items listed on the RO are maintenance and not covered under the service contract. I do want...
to let the customer know that there is no bumper to bumper coverage. The coverage for your service contract is listed in the paperwork you received at the time of purchase.
If there is still an existing belt noise with the air conditioning we would be happy to take a look at it. The customer may contact Sean W[redacted] at ###-###-#### and he will be happy to assist them. We have a third party company that details vehicles for interior scents. As a gesture of goodwill we would be happy to set this detail up for the customer. The customer would need to drop it off at their facility for 24 to 48 hours. If this may be something they are interested in they may contact me at ###-###-#### and I will provide the details. If I hope this information is help[ful in addressing the concerns.
The cancellation has been completed for the customer as they have requested. Full refund and taxes are being sent to the lending institution
We truly apologize for the inconvenience this matter may have caused and appreciate them bringing this information to our attnetion
The email 5/21/14 12:27 PM that Mr. [redacted] typed Sale Price Ricart offered $19,134.00. The other Dealers Purchase Agreement displays Price of Vehicle $20,884.00. I assumed signed but see no signature on the attachment.
Ricart will pay $1000 to any retail customers finding a lower sale price for new vehicles...etc. The Guarantee is not the deal, it's the sale price for the vehicle. Our offer for the new vehicle beat the other Dealer's sale price according to this email.
I hope this information is helpful in explaining our position. Thank you for allowing us the opportunity to respond.
When review of the customers complaint there was no indication of anything owed to the customer at the time of delivery according to the delivery confirmation...
document signed by the customer. The concerns they mention are not covered under the 6/7500 warranty. However, as a gesture of goodwill the Used Car Factory approved the cosmetic repairs with no warranty implied. The vehicle was completed on 11/3/14.
The payoff amount was an estimation on the Retail Buyers Order. If the payoff is higher the customer is responsible for the difference. If the payoff is lower a refund will be due. Since the payoff was higher by $10.50, we will not request the amount due from the customer.
I hope this information is helpful. If you have any questions please do not hesitate to contact me.
The customer had a 60 day/2000 mile limited warranty at the time of purchase. By the time they were able to allow us review of the concerns the vehicle had 6,000 miles and was out by time of the 60 days. This was not a new vehicle purchase. This was a used vehicle with a limited warranty offered at time of sale. We did a one time goodwill gesture repair. Any further repairs needed are the responsibility of the customer. If the customer would like to see if possible to trade-in for another vehicle we will be happy to work with them. Please keep in mind down payment will be needed.
If this maybe something they are interested in they may contact Mr. [redacted] for assistance.
As reviewed with the customer we have no record of painting this unit and we have not seen this vehicle since his purchase date.
I understand that this has been reviewed with Ford Motor Company and they have declined warranty assistance.
We apologize for any inconvenience this matter may...
have caused. We did review with the manufacture that to the best of our knowledge we have no record of any paint work completed at our facility.
Some of our personnel have spoken with this consumer about their family member’s service contract which was purchased in 2013 from our Ricart Used Car Factory. We have no record of the vehicle being mechanically serviced here since their purchase. We appreciate the consumer inquiring...
about their possible options with a vehicle concern. We attempted to assist with the information we have in our system and suggested the consumer contact the service contract provider since their dismay from the communication we were providing. We hope they take the opportunity to review their service contract agreement to find the answers they are seeking.
We apologize if the consumer felt offended in any way. That was not our intentions at all.
We cannot change the transaction the customer signed for. We apologize. If they would like to trade the Elantra in for another vehicle we will be happy to work with them.
If this is something they maybe interested in please contact Mr. [redacted] at (614) 836-[redacted]. Thank you
Coomer Roofing Company desires the opportunity to repair the roof leak that [redacted] has reported. I would like to visit the site and inspect the inside of the building and the roof at the owners convenience. I have never seen the roof, however; my estimator who worked with the building...
owner indicates that the leak is connected to the adjoining building. SEE PICTURE The owner of this building was so upset ( unreasonable) that Coomer Roofing applied roof materials to the exterior of his building that he sued Coomer Roofing Co. in small claims court and was awarded $614.00 dollars. I want to add that there was already roofing materials on his building from the existing roof that was installed on Ms. [redacted]'s building. It may be necessary for Ms. [redacted] and Coomer Roofing to sweet talk her neighbor so that Coomer Roofing is allowed to install a flashing on his building that ensure Ms. [redacted] has no roof leaks. Doug M[redacted] / Coomer Roofing Owner
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I reviewed the customer request. They purchased a used vehicle from the Ricart Used Car Factory. Very happy at the time. Saw it on line. Came in test drove it. Purchased.
Several days later father accompanied customer back in to the dealership requesting...
that the vehicle be repainted. The vehicle's color is black. It has been used by a prior owner. We offered to exchange the vehicle for the customer but they declined. They are requesting to have the vehicle repainted. We sent it back to detail for touch up. Still not happy. We decline to paint the vehicle. Per the We Owe nothing promised at time of delivery.
If the customer feels they want the vehicle repainted we can recommend a body shop and see if they will offer a discount on the work, but Ricart will not be participating in this cost.
We sincerely apologize for any frustration this matter may have caused and hope you can understand our position.
I am rejecting this response because: Ricart claims to have done an appraisal to let us know what our options were and they informed us of those options. That is a lie. Once the vehicle was reviewed we met with Matt again and we finalized the numbers on the new car. At no time did he ever mention the old car. Once the deal was agreed upon then I asked what about the old car, will we owe anything. That's when he told us no. At no time did he ever mention the condition of the old car or what we would be charged for this. If he would have been honest up front about these charges I would have taken the car and had tires put on it because I knew what HMFC was going to charge for this and I knew I could have done it for much cheaper. Then I would have went back and still bought a new car and would have been prepared to pay the mileage charge. As for the cracked windshield, it was a chip that was repaired by Safelite and guaranteed for life. I have the paperwork to prove it. I also had the option of having that windshield replaced at anytime if I was unhappy with that repair. If Matt had been honest I could have had that windshield replaced at no charge to me and not been charged the additional fee by HMFC. When we walked out of there we were under the impression that we were not going to owe anything on the old car because that's exactly what we were told. The statement was made by Ricart that after reviewing the options we decided to buy a new car instead of purchasing the old one out of the lease. This statement is a lie, no options were ever presented to us. Matt is lying and he has lied since the beginning just to make a sale but at the expense of loosing a repeat customer for ever. I was willing to pay the mileage charge ($337.20) and I will still consider that if Ricart agrees to pay the remainder of the fees ($665.61) that I wouldn't have been charged if they were honest from the beginning.
Regards,
[redacted]
We are happy to say the customer picked their vehicle up. Everything completed. Thank you for bringing this information to our attention and allowing us the opportunity to respond.
The customer contacted us about her concerns. One of our Mangers will be contacting her.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
We reviewed the customer concern and our records. Our records indicate that the vehicle was in our service center one time. I have attached a copy for your review showing we were unable to verify the concerns.
The remote start was purchased at the time of delivery. The...
customer was working with [redacted] to monitor the concern. We have not seen the vehicle since.
Please understand this vehicle was purchased used with 76,000 miles est. We are sorry to hear that the vehicle manufacture (**) was unable to offer any assistance for addressing their concerns.
If the customer would like to trade the 2011 Chevrolet Cruze for another vehicle we will be happy to work with them and the fiancé company who ultimately, has to agree to the financing and terms. If this maybe something they are interested in please have them contact me at ###-###-####. I will be happy to schedule a meeting with someone from our sales team.
We are unable to accept their requested terms for another vehicle. That is a completed transaction.
Thank you for allowing us the opportunity to respond. If you have any questions please do not hesitate to contact me.
I am rejecting this response because
Regards,
[redacted]
This vehicle was purchased used from the auction. A carfax was ran and no records as of 4/4/16 show no accidents/ damage reported.
It was brought to our attention from the service center in Illinois that when repairing the headlight in December they had to remove the bumper and...
discovered damage to a wiring harness, headlamps broke, air deflectors damaged and frame cross brace bent. It could not be seen until the bumper cover was removed. After conversations with the customer we agreed to pay to have all new parts replaced as a gesture of goodwill to address the customer concern. There was no body damage to the vehicle.
Today, 4/12/16, I spoke with the service center who repaired the vehicle for the wind noise and was told to the best of their knowledge it has been repaired.
We apologize for any inconvenience this matter may have caused. We feel we have addressed the customer concern.
According to our file customer traded her 2015 Mitsubishi Mirage for a 2015 Nissan Versa on 8/20/15 at our Import location and financed for 84 months.
Mr. [redacted] meet with our Service Manager and reviewed some options we may have available. The customer decided to purchase a new vehicle from our Kia store. We appreciate the opportunity to assist the customer.
We reviewed the customer concern and found that the air conditioning was damaged so there fore it would not be covered under the service contract. it would be an insurance issue. The other items listed on the RO are maintenance and not covered under the service contract. I do want...
to let the customer know that there is no bumper to bumper coverage. The coverage for your service contract is listed in the paperwork you received at the time of purchase.
If there is still an existing belt noise with the air conditioning we would be happy to take a look at it. The customer may contact Sean W[redacted] at ###-###-#### and he will be happy to assist them. We have a third party company that details vehicles for interior scents. As a gesture of goodwill we would be happy to set this detail up for the customer. The customer would need to drop it off at their facility for 24 to 48 hours. If this may be something they are interested in they may contact me at ###-###-#### and I will provide the details. If I hope this information is help[ful in addressing the concerns.
The cancellation has been completed for the customer as they have requested. Full refund and taxes are being sent to the lending institution
We truly apologize for the inconvenience this matter may have caused and appreciate them bringing this information to our attnetion
The email 5/21/14 12:27 PM that Mr. [redacted] typed Sale Price Ricart offered $19,134.00. The other Dealers Purchase Agreement displays Price of Vehicle $20,884.00. I assumed signed but see no signature on the attachment.
Ricart will pay $1000 to any retail customers finding a lower sale price for new vehicles...etc. The Guarantee is not the deal, it's the sale price for the vehicle. Our offer for the new vehicle beat the other Dealer's sale price according to this email.
I hope this information is helpful in explaining our position. Thank you for allowing us the opportunity to respond.
When review of the customers complaint there was no indication of anything owed to the customer at the time of delivery according to the delivery confirmation...
document signed by the customer. The concerns they mention are not covered under the 6/7500 warranty. However, as a gesture of goodwill the Used Car Factory approved the cosmetic repairs with no warranty implied. The vehicle was completed on 11/3/14.
The payoff amount was an estimation on the Retail Buyers Order. If the payoff is higher the customer is responsible for the difference. If the payoff is lower a refund will be due. Since the payoff was higher by $10.50, we will not request the amount due from the customer.
I hope this information is helpful. If you have any questions please do not hesitate to contact me.
The customer had a 60 day/2000 mile limited warranty at the time of purchase. By the time they were able to allow us review of the concerns the vehicle had 6,000 miles and was out by time of the 60 days. This was not a new vehicle purchase. This was a used vehicle with a limited warranty offered at time of sale. We did a one time goodwill gesture repair. Any further repairs needed are the responsibility of the customer. If the customer would like to see if possible to trade-in for another vehicle we will be happy to work with them. Please keep in mind down payment will be needed.
If this maybe something they are interested in they may contact Mr. [redacted] for assistance.
As reviewed with the customer we have no record of painting this unit and we have not seen this vehicle since his purchase date.
I understand that this has been reviewed with Ford Motor Company and they have declined warranty assistance.
We apologize for any inconvenience this matter may...
have caused. We did review with the manufacture that to the best of our knowledge we have no record of any paint work completed at our facility.
Some of our personnel have spoken with this consumer about their family member’s service contract which was purchased in 2013 from our Ricart Used Car Factory. We have no record of the vehicle being mechanically serviced here since their purchase. We appreciate the consumer inquiring...
about their possible options with a vehicle concern. We attempted to assist with the information we have in our system and suggested the consumer contact the service contract provider since their dismay from the communication we were providing. We hope they take the opportunity to review their service contract agreement to find the answers they are seeking.
We apologize if the consumer felt offended in any way. That was not our intentions at all.