The customer purchased this vehicle used with 20,386 miles on 8/31/13. July 17, 2014 customer brought vehicle in to service for a shuddering. It was diagnosed to need a clutch and transmission placement under manufacture warranty. April 23, 2015 customer brought...
vehicle in for shuddering which it was found to need a PCM and TCM reprogrammed which was completed.
I understand the customer would like us to replace the clutch but without the manufacture approval we are unable to cover it under warranty. I hope they understand. That's nice to hear the manufacture extended the warranty on the clutch part.
They are always welcome to bring their vehicle in to negotiate for another vehicle.
Thank you for bringing this information to our attention and allowing us the opportunity to respond.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not interested in fighting about this. First, I never watched and approved anything. I had a friend here the entire less than an hour the two guys were here. I spoke with [redacted] when he called and said "I haven't seen any leaks yet". However, we all know it has only been above freezing a couple times since this whole mess took place. Second, [redacted] was never here that day to know what happened. When he did just show up at my door, it was obvious he had already decided whatever it is that he's decided! I tried to show him the leaks that day, but he refused to even entertain the idea that the work his guys did was not to par, and I actually 'do' have the same leaks! Third and foremost, this is the exact respond I got when I complained. Either way, All I am asking for, is for th leaks I hired "professional roofers" to repair, ACTUALLY BE FIXED! I HAVE NOT AND AM NOT asking for anything OTHER THAN the work be done RIGHT! I have several pictures and a few videos of all the 'non'-leaking my roof is doing!luke I said, I don't want to fight about this. Coomer needs to step up and maybe Mr [redacted] needs to Actually Get On My Roof, and Spend a nice Rainy of Thawing day Wiping And Cleaning up Water off my 130yr old Wood Floors! Again, I have had two other roofers here since [redacted] "fixed" my leaks!Is this Really Right? I WILL PAY, job done or not? And we all know he HAS NO INTENTION of looking and or Actually FIX my leaks! But again... I WILL PAY??I Mean Come on, is He For Real?? I'm just Screwed here, pay two different people to fix my roof, and I get to pay twice for nothing!! How is this Fair, Right, Just or anyway to do business? Come see my leaks Mr [redacted]!!!(and not when it's 0•F outside)Regards,[redacted]
The customer has the option to receive a 45 day tag but has declined on several occasions. We have offered to rescind the transaction and he has not accepted. He also has legal representation. So I hope you can understand that we request this Complaint closed through the Revdex.com
I can't believe that Ricarts would lie and miss lead the Revdex.com, like they did us. They had a copy of the work order, and then changed the deal. Salesman [redacted] even told them the deal was 21,100.00. All we wanted was Ricarts to be honest, and uphold the deal we had. I would think they would want their customers to be happy. Word of mouth of how they miss lead people can hurt their business. I've had several people tell me that they didn't have a good experience with them either. The only reason we bought the car, was because, they new I had sold my car, because I would get more money, then they switched the price, because they knew I needed a car. All we want is for them to admit they lied, and give us our 1,500.00. T
am rejecting this response because: the response did not address my concerns which were stated clearly. The salesman misled me by advising me that a 2015 Fusion would cost me $4-5000 more than the 2014, and there were not deals available for the 2015 Fusion. Because I believed what the salesman said, I bought a 2014, only to find out this wasn't true. There was a $1000 rebate and 0.9% financing available that day on the 2015 Fusion. Just because there is no 3 day right to rescind in Ohio, does not mean it is ok to lie to people. Word of mouth will prevail. If anyone ever mentions Ricart, I will make sure they know that Ricart supports lying to customers to sell older cars. Ricart had a car on their own lot that would have been 0.9% for 60 months for a similar price with similar features (attached), but the salesman didn't tell me about this car at all. I looked it up online after I realized I had been taken advantage of. Again, I signed the papers in good faith that the salesman was trying to provide good service. I didn't expect that I should be fearful of being misled What is the point of having salesmen if they aren't there to help the customer. I no longer have faith in this company and will advise everyone I know to avoid buying from this dealership.
Please let the customer know that Saturday the 16th, the personnel involved will be in contact with them to review their file and go over any questions they may have.
After reviewing the customer concern, Regina made contact and sent him the information he would need to process his cancellation. Regina had no prior messages until we received this information. Last record we have was sales person leaving a message on 3/27 asking how everything was with...
his vehicle.The request for refund of $59 dollars would be thru the service contract company. I understand they informed the customer prior to the work the dealership he choose was priced higher then the service contracts standard rates but choose to pay the difference. Easy Care sets the guidelines.I hope this information is helpful in responding to this concern. If you have any further questions please do not hesitate to contact me.Sincerely,Lynne
Review of the customer service records does not indicate any concerns with their vehicles rear defrost until their last visit on 12/2. We do not warrant the vehicle. The customer was provided a 7500 or 6 month limited warranty thru a third party at no cost but has expired by...
time. As a one time gesture of goodwill we would be willing to split the cost. If this maybe something the customer is interested in please let us know.Thank you for bringing this information to our attention and allowing us the opportunity to respond.
The customer had been contacting our sales staff for sometime asking to help him lower his payment and get him out of the Ford Explorer in which he purchased from our company in 2014. We negotiated for several weeks and could not come together on numbers. On 12/4/15 the customer did...
agree to purchase a 2016 Ford Escape. Went over all the numbers to make sure this is what they wanted to do. Was very happy with the vehicle and our assistance. Now we hear they are unhappy with their purchase.
The transaction has been completed and vehicle titled. We are very sorry to hear they are unhappy now with their decision. No one made the customer sign documents for the Escape. All the number were reviewed prior to signing the documents. The customer made the choice to sign and take delivery instead of walking away.
We cannot offer to change the contract. I hope you will understand our position. Thank you for allowing us the opportunity to respond.
I am rejecting this response because:Took the car to Ricart on 10/8/16 to discuss all the issues with the vehicle. We showed them, the general manager came out and looked at all the things wrong...
and said they were just going to put us in a new car. He had a salesman take us to the lot to spend 45mins to an hour picking out a car that was in the same price range, only to go back in and them tell us to finance this car it was going to be another $200+ dollars a month because they couldn't do 0% financing on it because it was a 2017. The GM then asked us if we would be interested in a Taurus because he could get us in one of those. Not what we purchased at all, but we were willing to check out our options to get a car that was not falling apart. AGAIN, they took us out to the lot to show us the cars we had to choose from, and we didn't even get inside before the GM came out and told us that before he takes any more of our time, he couldn't do that either without it being another EIGHTY dollars a month. Now crying because I am so fed up with the lies, I asked to see the 2016 models so we could get 0% financing, like the first vehicle we purchased. They only had ONE to choose from on the lot which was not what we wanted, but again, at least it wasn't falling apart and damaged! The salesman went back in, then came back ou tand told us that there was no way they could work out financing on that either, because again, it would be $200 a month additional.We were constantly lied to, making us believe they were replacing our car, already knowing that wasn't possible. They wasted our time and still NOTHING was made right. This has been the most stressful situation and no one purchasing a new car should have to go through this much hassle. We financed a $35,000+ car from them, giving them the money we work very hard for only to be treated in such a way. The GM himself couldn't believe all of the things wrong with the vehicle, and yet they expect us to be? AGAIN, NO ONE should have to go through this when this should be an exciting event, not one to make you have a nervous breakdown.Regards, [redacted]
Contacted the customer to see what the concern was in more detail. We are working with the service center to see if we can assist with the manufacture warranty.
Below is my response to the customer prior to filing their complaint. Hello [redacted] and [redacted], I went over your letter pointing out concerns you may have regarding tires that came with your vehicle at time of purchase. The Motor Trend inspection item 5 section 4 displays vibration in the drive train meaning axles, differentials, transmission, whatever makes the vehicle move. Tires fall under tires. The inspection requires specific tread depth. At the time of purchase the vehicle tires were not a safety concern nor a drivability issue. Please understand that this is a used vehicle purchase. The tires were used. You negotiated and accepted the price for the vehicle at the time of purchase. I can assure you that if new tires were added to this unit the vehicle price would have been higher and you may not have purchased this unit. But you went over this vehicle and agreed this was the vehicle you wanted as it sat on the lot. You were given a 7500/6month warranty but it does not cover tires. There was no negotiation for tires. There was no promises to add tires or any other items. We want you to know that we truly appreciate your business and hope you might understand our position. Our offer to sell you tires at cost will be available until 12/31/16. I apologize if this may not be the answer you are seeking. Tires are a wear and tear item.We have had much communication with the customer about tires for their 2013 Nissan Maxima. Our position has not changed. They purchased a used vehicle after test driving others and choose this vehicle. see Test Drive forms attached. No negotiations were discussed about tires per the Delivery Confirmation document. We offered to sell tires to the customer at our cost and they declined. This has not deterred them from use of their vehicle.Thank yo for allowing us the opportunity to respond and hope you can understand our position.
We spoke with the customer and invited them back in. Yesterday they signed with assistance from a third party to purchase a vehicle from our company. At this time we request the this matter closed. Thank you for bringing this to our attention.
I am rejecting this response because RICART already has this information as the attached email chain will reveal....
Unfortunately, this again, is another stalling tactic by RICART to avoid responsibility and good faith business practices toward the consumer. As is revealed in the attached email chain, RICART manages all contact with the consumer with [redacted] software. A simple inquiry with my name or email would reveal this information and give RICART access to the information I have provided. Sadly, this behavior is par for the course with RICART. Avoiding responsibility and failing to accept the provisions of their own $1,000 guarantee is the norm. Highlighted portions of the attached email chain will prove that the RICART $1,000 guarantee provision were met but refused by the authorized sales representative, Mr. [redacted]. When Mr. [redacted], RICART's authorized point of contact with me, refused to match a competitor's lower sale price and ceased contact with me, he effectively halted negotiations on behalf of his employer, RICART Hyundai. Halting negotiations indicated that RICART had been beaten by a competitor's lower sale price and declined to negotiate further. By that basis alone, I am entitled to the $1,000 per the RICART "Low Price Guarantee". In this case, RICART has not acted in good faith toward the consumer, falsely advertised, and failed to comply with the "Low Price Guarantee" standards posted at their dealerships, on their website, and as indicated to me in person.
I spoke with the customer and explained that the down payment was paid by credit card and we had to refund their credit card which was completed on 10/06. We have copies of the credit. Sometimes the credit card company will not post their credits for 2 to 3 days. We have no control...
of their process.
We apologize for the inconvenience tis matter may have caused.
The customer purchased this vehicle used with 20,386 miles on 8/31/13. July 17, 2014 customer brought vehicle in to service for a shuddering. It was diagnosed to need a clutch and transmission placement under manufacture warranty. April 23, 2015 customer brought...
vehicle in for shuddering which it was found to need a PCM and TCM reprogrammed which was completed.
I understand the customer would like us to replace the clutch but without the manufacture approval we are unable to cover it under warranty. I hope they understand. That's nice to hear the manufacture extended the warranty on the clutch part.
They are always welcome to bring their vehicle in to negotiate for another vehicle.
Thank you for bringing this information to our attention and allowing us the opportunity to respond.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not interested in fighting about this. First, I never watched and approved anything. I had a friend here the entire less than an hour the two guys were here. I spoke with [redacted] when he called and said "I haven't seen any leaks yet". However, we all know it has only been above freezing a couple times since this whole mess took place. Second, [redacted] was never here that day to know what happened. When he did just show up at my door, it was obvious he had already decided whatever it is that he's decided! I tried to show him the leaks that day, but he refused to even entertain the idea that the work his guys did was not to par, and I actually 'do' have the same leaks! Third and foremost, this is the exact respond I got when I complained. Either way, All I am asking for, is for th leaks I hired "professional roofers" to repair, ACTUALLY BE FIXED! I HAVE NOT AND AM NOT asking for anything OTHER THAN the work be done RIGHT! I have several pictures and a few videos of all the 'non'-leaking my roof is doing!luke I said, I don't want to fight about this. Coomer needs to step up and maybe Mr [redacted] needs to Actually Get On My Roof, and Spend a nice Rainy of Thawing day Wiping And Cleaning up Water off my 130yr old Wood Floors! Again, I have had two other roofers here since [redacted] "fixed" my leaks!Is this Really Right? I WILL PAY, job done or not? And we all know he HAS NO INTENTION of looking and or Actually FIX my leaks! But again... I WILL PAY??I Mean Come on, is He For Real?? I'm just Screwed here, pay two different people to fix my roof, and I get to pay twice for nothing!! How is this Fair, Right, Just or anyway to do business? Come see my leaks Mr [redacted]!!!(and not when it's 0•F outside)Regards,[redacted]
The customer has the option to receive a 45 day tag but has declined on several occasions. We have offered to rescind the transaction and he has not accepted. He also has legal representation. So I hope you can understand that we request this Complaint closed through the Revdex.com
I can't believe that Ricarts would lie and miss lead the Revdex.com, like they did us. They had a copy of the work order, and then changed the deal. Salesman [redacted] even told them the deal was 21,100.00. All we wanted was Ricarts to be honest, and uphold the deal we had. I would think they would want their customers to be happy. Word of mouth of how they miss lead people can hurt their business. I've had several people tell me that they didn't have a good experience with them either. The only reason we bought the car, was because, they new I had sold my car, because I would get more money, then they switched the price, because they knew I needed a car. All we want is for them to admit they lied, and give us our 1,500.00. T
Customer has an appointment to bring their vehicle in this Saturday for us to address the concern.
am rejecting this response because: the response did not address my concerns which were stated clearly. The salesman misled me by advising me that a 2015 Fusion would cost me $4-5000 more than the 2014, and there were not deals available for the 2015 Fusion. Because I believed what the salesman said, I bought a 2014, only to find out this wasn't true. There was a $1000 rebate and 0.9% financing available that day on the 2015 Fusion. Just because there is no 3 day right to rescind in Ohio, does not mean it is ok to lie to people. Word of mouth will prevail. If anyone ever mentions Ricart, I will make sure they know that Ricart supports lying to customers to sell older cars. Ricart had a car on their own lot that would have been 0.9% for 60 months for a similar price with similar features (attached), but the salesman didn't tell me about this car at all. I looked it up online after I realized I had been taken advantage of. Again, I signed the papers in good faith that the salesman was trying to provide good service. I didn't expect that I should be fearful of being misled What is the point of having salesmen if they aren't there to help the customer. I no longer have faith in this company and will advise everyone I know to avoid buying from this dealership.
Please let the customer know that Saturday the 16th, the personnel involved will be in contact with them to review their file and go over any questions they may have.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
If we are unable to find the customer's front license plate we will reimburse her for replacement plates
After reviewing the customer concern, Regina made contact and sent him the information he would need to process his cancellation. Regina had no prior messages until we received this information. Last record we have was sales person leaving a message on 3/27 asking how everything was with...
his vehicle.The request for refund of $59 dollars would be thru the service contract company. I understand they informed the customer prior to the work the dealership he choose was priced higher then the service contracts standard rates but choose to pay the difference. Easy Care sets the guidelines.I hope this information is helpful in responding to this concern. If you have any further questions please do not hesitate to contact me.Sincerely,Lynne
Review of the customer service records does not indicate any concerns with their vehicles rear defrost until their last visit on 12/2. We do not warrant the vehicle. The customer was provided a 7500 or 6 month limited warranty thru a third party at no cost but has expired by...
time. As a one time gesture of goodwill we would be willing to split the cost. If this maybe something the customer is interested in please let us know.Thank you for bringing this information to our attention and allowing us the opportunity to respond.
The customer had been contacting our sales staff for sometime asking to help him lower his payment and get him out of the Ford Explorer in which he purchased from our company in 2014. We negotiated for several weeks and could not come together on numbers. On 12/4/15 the customer did...
agree to purchase a 2016 Ford Escape. Went over all the numbers to make sure this is what they wanted to do. Was very happy with the vehicle and our assistance. Now we hear they are unhappy with their purchase.
The transaction has been completed and vehicle titled. We are very sorry to hear they are unhappy now with their decision. No one made the customer sign documents for the Escape. All the number were reviewed prior to signing the documents. The customer made the choice to sign and take delivery instead of walking away.
We cannot offer to change the contract. I hope you will understand our position. Thank you for allowing us the opportunity to respond.
I am rejecting this response because:Took the car to Ricart on 10/8/16 to discuss all the issues with the vehicle. We showed them, the general manager came out and looked at all the things wrong...
and said they were just going to put us in a new car. He had a salesman take us to the lot to spend 45mins to an hour picking out a car that was in the same price range, only to go back in and them tell us to finance this car it was going to be another $200+ dollars a month because they couldn't do 0% financing on it because it was a 2017. The GM then asked us if we would be interested in a Taurus because he could get us in one of those. Not what we purchased at all, but we were willing to check out our options to get a car that was not falling apart. AGAIN, they took us out to the lot to show us the cars we had to choose from, and we didn't even get inside before the GM came out and told us that before he takes any more of our time, he couldn't do that either without it being another EIGHTY dollars a month. Now crying because I am so fed up with the lies, I asked to see the 2016 models so we could get 0% financing, like the first vehicle we purchased. They only had ONE to choose from on the lot which was not what we wanted, but again, at least it wasn't falling apart and damaged! The salesman went back in, then came back ou tand told us that there was no way they could work out financing on that either, because again, it would be $200 a month additional.We were constantly lied to, making us believe they were replacing our car, already knowing that wasn't possible. They wasted our time and still NOTHING was made right. This has been the most stressful situation and no one purchasing a new car should have to go through this much hassle. We financed a $35,000+ car from them, giving them the money we work very hard for only to be treated in such a way. The GM himself couldn't believe all of the things wrong with the vehicle, and yet they expect us to be? AGAIN, NO ONE should have to go through this when this should be an exciting event, not one to make you have a nervous breakdown.Regards, [redacted]
Contacted the customer to see what the concern was in more detail. We are working with the service center to see if we can assist with the manufacture warranty.
Below is my response to the customer prior to filing their complaint. Hello [redacted] and [redacted], I went over your letter pointing out concerns you may have regarding tires that came with your vehicle at time of purchase. The Motor Trend inspection item 5 section 4 displays vibration in the drive train meaning axles, differentials, transmission, whatever makes the vehicle move. Tires fall under tires. The inspection requires specific tread depth. At the time of purchase the vehicle tires were not a safety concern nor a drivability issue. Please understand that this is a used vehicle purchase. The tires were used. You negotiated and accepted the price for the vehicle at the time of purchase. I can assure you that if new tires were added to this unit the vehicle price would have been higher and you may not have purchased this unit. But you went over this vehicle and agreed this was the vehicle you wanted as it sat on the lot. You were given a 7500/6month warranty but it does not cover tires. There was no negotiation for tires. There was no promises to add tires or any other items. We want you to know that we truly appreciate your business and hope you might understand our position. Our offer to sell you tires at cost will be available until 12/31/16. I apologize if this may not be the answer you are seeking. Tires are a wear and tear item.We have had much communication with the customer about tires for their 2013 Nissan Maxima. Our position has not changed. They purchased a used vehicle after test driving others and choose this vehicle. see Test Drive forms attached. No negotiations were discussed about tires per the Delivery Confirmation document. We offered to sell tires to the customer at our cost and they declined. This has not deterred them from use of their vehicle.Thank yo for allowing us the opportunity to respond and hope you can understand our position.
We are arranging to pickup the customers vehicle on Saturday and go over it again just to confirm that addressed the issue.
We spoke with the customer and invited them back in. Yesterday they signed with assistance from a third party to purchase a vehicle from our company. At this time we request the this matter closed. Thank you for bringing this to our attention.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I am rejecting this response because RICART already has this information as the attached email chain will reveal....
Unfortunately, this again, is another stalling tactic by RICART to avoid responsibility and good faith business practices toward the consumer. As is revealed in the attached email chain, RICART manages all contact with the consumer with [redacted] software. A simple inquiry with my name or email would reveal this information and give RICART access to the information I have provided. Sadly, this behavior is par for the course with RICART. Avoiding responsibility and failing to accept the provisions of their own $1,000 guarantee is the norm. Highlighted portions of the attached email chain will prove that the RICART $1,000 guarantee provision were met but refused by the authorized sales representative, Mr. [redacted]. When Mr. [redacted], RICART's authorized point of contact with me, refused to match a competitor's lower sale price and ceased contact with me, he effectively halted negotiations on behalf of his employer, RICART Hyundai. Halting negotiations indicated that RICART had been beaten by a competitor's lower sale price and declined to negotiate further. By that basis alone, I am entitled to the $1,000 per the RICART "Low Price Guarantee". In this case, RICART has not acted in good faith toward the consumer, falsely advertised, and failed to comply with the "Low Price Guarantee" standards posted at their dealerships, on their website, and as indicated to me in person.
I spoke with the customer and explained that the down payment was paid by credit card and we had to refund their credit card which was completed on 10/06. We have copies of the credit. Sometimes the credit card company will not post their credits for 2 to 3 days. We have no control...
of their process.
We apologize for the inconvenience tis matter may have caused.